Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mars 2024
Réponse de LD le 26 mars 2024
Dear MajdaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
6/10 Satisfaisant
Cyril, Luxembourg
Voyage en couple
5 janv. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Cyril
Séjour de 3 nuits en janvier 2024
Réponse de LD le 20 févr. 2024
Dear CyrilThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that you were disappointed with numerous aspects of your stay.Thank you for sharing your detailed and constructive comments. Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Magali
4 nov. 2023
Magali
Séjour de 3 nuits en octobre 2023
Réponse de LD le 2 janv. 2024
Dear MagaliThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
France, Lav-Brome
Voyage en famille
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
France
Séjour de 6 nuits en octobre 2023
Réponse de LD le 31 oct. 2023
Dear GuestThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy. We are pleased that you enjoyed an English lunch and found the team courteous and helpful.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service
10/10 Excellent
antigone
18 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
antigone
Séjour de 1 nuit en octobre 2023
Réponse de LD le 31 oct. 2023
Dear antigoneThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that you had an excellent stay. It is common practice for London hotels to have a check-out time of 11am, we are sorry you thought this was too early.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service
4/10 Médiocre
Eric
Voyage en famille
8 août 2023
Les points faibles : Personnel et service
très moyen au niveau du service
Eric
Séjour de 4 nuits en juillet 2023
Réponse de LD le 9 août 2023
Dear EricThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback and we are sorry that your stay failed to meet your expectations.Belatedly, we can only apologise that so many aspects of your stay failed to meet our usually high four star standards.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
6/10 Satisfaisant
Marie Christine
3 juil. 2023
Les points forts : Propreté
Marie Christine
Séjour de 6 nuits en juin 2023
Réponse de LD le 4 juil. 2023
Dear Marie ChristineThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Sandrine, PARIS
Voyage en famille
4 juin 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sandrine
Séjour de 1 nuit en mai 2023
Réponse de LD le 5 juin 2023
Dear SandrineThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations.Thank you for your positive feedback regarding our extensive buffet breakfast and the friendly, helpful service.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Sylvie
Voyage en groupe
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvie
Séjour de 3 nuits en mai 2023
Réponse de LD le 16 mai 2023
Dear SylvieThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Voyageur vérifié
20 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en avril 2023
Réponse de LD le 27 avr. 2023
Dear GuestThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Amélie
12 avr. 2023
Amélie
Séjour de 3 nuits en avril 2023
Réponse de LD le 13 avr. 2023
Dear AmeileThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
LYDIE
7 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LYDIE
Séjour de 3 nuits en avril 2023
Réponse de LD le 13 avr. 2023
Dear LydieThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for your lovely feedback regarding the team and the helpful, friendly service, we are thrilled that they helped make your stay so enjoyable.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Julie
Voyage d’affaires
12 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en mars 2023
Réponse de LD le 13 mars 2023
Dear JulieThank you for taking the time to review The Rembrandt Hotel.Thank you for sharing your detailed feedback, we are sorry for the shortfalls which you experienced, particularly as you did not like breakfast. We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regards Sarova Hotels Customer Service Team
6/10 Satisfaisant
Raphaël
3 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Raphaël
Séjour de 3 nuits en février 2023
Réponse de LD le 19 avr. 2023
Dear RaphaelThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback. We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Camille
28 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Camille
Séjour de 3 nuits en février 2023
Réponse de LD le 28 févr. 2023
Dear CamilleThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations.We hope that you will consider returning to one of our properties in the future.Kind regardsSarova Hotels Customer Service Team
8/10 Bien
stephane
Voyage d’affaires
1 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
stephane
Réponse de LD le 5 déc. 2022
Dear StephaneThank you for taking the time to review The Rembrandt Hotel.Thank you for sharing your detailed feedback, we are sorry for the shortfalls which you experienced particularly as you were disappointed with the charges for Aquilla Health Club and felt that the hotel is a bit old.We hope that the positive aspects of your stay outweigh the negative and that we will be able to welcome you back to one of our properties in the future.On behalf of all the team we would like to wish you a Merry Christmas & Happy New Year.Kind regards Sarova Hotels Customer Service Team
10/10 Excellent
guy
28 nov. 2022
guy
10/10 Excellent
Sophie
Voyage en groupe, Voyage d’affaires
22 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 4 nuits en octobre 2022
Réponse de LD le 24 oct. 2022
Dear SophieThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for your detailed, positive comments.We hope that you will consider returning to one of our properties in the future.Kind regardsSarova Hotels Customer Service Team
6/10 Satisfaisant
Bernard
Voyage en couple
13 juil. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Bernard
Séjour de 2 nuits en juin 2022
Réponse de LD le 15 juil. 2022
Dear Bernard
Thank you for taking the time to review The Rembrandt Hotel.
Thank you for sharing your detailed feedback, we are sorry for the shortfalls which you experienced, both guests should have received our complimentary drinks vouchers, my apologies that you did not.
We hope that the positive aspects of your stay outweigh the negative and that we will be able to welcome you back to one of our properties in the near future.
Kind regards
Sarova Hotels Customer Service Team
8/10 Bien
DANIEL MORAN
Voyage en groupe
24 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DANIEL MORAN
Séjour de 4 nuits en juin 2022
Réponse de LD le 12 juil. 2022
Dear Daniel
Thank you for taking the time to review The Rembrandt Hotel.
Thank you for sharing your feedback, we are sorry for the shortfalls which you experienced,
We hope that the positive aspects of your stay outweigh the negative and that we will be able to welcome you back to one of our properties in the near future.
Kind regards
Sarova Hotels Customer Service Team
10/10 Excellent
fabienne
Voyage en groupe
1 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fabienne
Séjour de 4 nuits en mars 2022
Réponse de LD le 1 avr. 2022
Dear Fabienne
Thank you for taking the time to review The Rembrandt Hotel.
We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations.
We hope to be able to welcome you back to one of our properties in the near future.
Kind regards
Sarova Hotels Customer Service Team
4/10 Médiocre
saliha
15 févr. 2022
saliha
Séjour de 1 nuit en février 2022
Réponse de LD le 24 févr. 2022
Dear Saliha
Thank you for taking the time to review the hotel.
We are sorry that on this occasion your stay failed to meet your expectations.
We wish you had a more positive experience whilst being our guest.
Kind regards
Sarova Hotels Customer Service Team
8/10 Bien
Mary, Strathfield
Voyage en groupe
23 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en avril 2024
8/10 Bien
Margaret
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 3 nuits en avril 2024
Réponse de LD le 22 avr. 2024
Dear MargaretThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation with a good buffet breakfast including vegetarian options.Belatedly, we can only apologise that you were unable to control the temperature of your bedroom and that you felt the hotel was dated.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Anna
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 4 nuits en avril 2024
Réponse de LD le 17 avr. 2024
Dear AnnaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation, with a great breakfast and that you enjoyed relaxing in 1606 Lounge after a long day of sightseeing.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Stephen, Ridgefield
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de LD le 16 avr. 2024
Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding the friendly, helpful, approachable service provided, we are pleased that the team went out of their way to assist.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Karina
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karina
Séjour de 9 nuits en mars 2024
Réponse de LD le 16 avr. 2024
Dear KarinaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. Belatedly, we can only apologise that you were unaware that there was a discounted daily fee for hotel residents to use Aquilla, we are sorry that this facility failed to meet your expectations.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
ghassan
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ghassan
Séjour de 1 nuit en avril 2024
Réponse de LD le 16 avr. 2024
Dear ghassanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding your clean, comfortable accommodation and friendly helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Marion
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marion
Séjour de 4 nuits en avril 2024
Réponse de LD le 16 avr. 2024
Dear MarionThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Meris
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meris
Séjour de 2 nuits en avril 2024
Réponse de LD le 16 avr. 2024
Dear MerisThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you, for your fabulous feedback regarding your pleasant accommodation. Personal recommendations are always gratefully received.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Stephen, Ridgefield
Voyage en famille, Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en avril 2024
Réponse de LD le 12 avr. 2024
Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your lovely comments regarding the friendly, helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Chase
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chase
Séjour de 2 nuits en mars 2024
Réponse de LD le 12 avr. 2024
Dear ChaseThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Personal recommendations are always gratefully appreciated thank you .We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Shanna, Austin
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanna
Séjour de 2 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear ShannaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Derek, San Ramon
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derek
Séjour de 5 nuits en mars 2024
Réponse de LD le 8 avr. 2024
Dear DerekThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay that we provided comfortable, well-appointed accommodation with an excellent buffet breakfast.Thank you for your lovely comments regarding the top notch service, particularly from our Concierge.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Carrie
Voyage en groupe
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 3 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear CarrieThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Julie
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear JulieThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Personal recommendations are always gratefully received, so thank you.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
8/10 Bien
EVH
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EVH
Séjour de 2 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear EVHThank you for taking the time to review The Rembrandt.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. We are sorry that your bedroom was very small and that the plumbing had some challenges.Thank you for your lovely comments regarding the charming hotel and great service.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team
8/10 Bien
James
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
James
Séjour de 7 nuits en mars 2024
Réponse de LD le 8 avr. 2024
Dear JamesThank you for taking the time to review The Rembrandt.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. We are sorry that the pipes made a strange sound and that the bar was too brightly lit.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Wendy
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 3 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear WendyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for you lovely feedback we are pleased that we provided clean, quiet accommodation with a good breakfast and helpful, friendly service. We hope you will consider returning to us again on a future trip to London. Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Heidemarie
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heidemarie
Séjour de 3 nuits en avril 2024
Réponse de LD le 8 avr. 2024
Dear HeidemarieThank you for taking the time to review The Rembrandt.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Christopher
3 avr. 2024
Christopher
Séjour de 3 nuits en mars 2024
8/10 Bien
Dave
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 2 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear DaveThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
6/10 Satisfaisant
Fabio
1 avr. 2024
Les points forts : Propreté et personnel et service
Fabio
Séjour de 4 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear FabioThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations. Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Stefan
1 avr. 2024
Stefan
Séjour de 4 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear StefanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. We are delighted you have a lovely stay.We hope you will consider returning to one of our properties in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
William
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Réponse de LD le 4 avr. 2024
Dear WilliamThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that you LOVED your stay and found the team exceptionally helpful and friendly. We are also pleased we provided perfect accommodation.We certainly hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
4/10 Médiocre
Andrew
1 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Andrew
Séjour de 5 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear AndrewThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations. We are sorry that you were disappointed with your bedroom and the décor of the hotel, which you felt was not clearly represented in our photographs.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Steven
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 4 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear StevenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that you had a terrific family vacation.We certainly hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
8/10 Bien
Karen A
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements
Karen A
Séjour de 7 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear KarenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are thrilled that you found the team very friendly and helpful and that you loved our extensive buffet breakfast.Hotel residents are charged a discounted daily fee,to use the facilities within Aquilla, Expedia are aware of this.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Robert, Palm Coast
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en mars 2024
Réponse de LD le 4 avr. 2024
Dear RobertThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that you had a terrific stay and found the team very friendly and helpful.We certainly hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Chris
Voyage en couple
27 mars 2024
Les points forts : Propreté et personnel et service
Chris
Séjour de 1 nuit en mars 2024
Réponse de LD le 4 avr. 2024
Dear ChrisThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you had an excellent stay and are already considering returning.Please come back soon!Kind regardsSarova Hotels Customer Service Team