Restaurant

Avis sur COMO The Halkin

5 out of 5
COMO The Halkin
5 Halkin Street, London, England

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 219 avis sur 256." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 256." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 256." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 256." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 256." "

9,8/10

Propreté

9,8/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

8/10 Bien

Alexander

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room very spacious, modern, one of the best bed I have ever slept in. Location very good between knightsbridge and mayfair, very quiet area. Staff were very friendly and professional. Would definitely stay there again.
Séjour de 3 nuits en février 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 14 févr. 2023
Dear Alexander, Thank you very much for choosing our hotel for your stay in London and for taking the time to give us your feedback. I am delighted to see that you have had a peaceful and quiet stay at COMO The Halkin and the staff took good care of you. We look forward to welcoming you back in a near future. Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2018
Réponse de DJM le 4 déc. 2018
We were delighted to welcome you to your home away from home at COMO The Halkin and thank you for taking the time to give me your feedback following your stay. We were delighted that you enjoyed your stay and I will certainly pass on your feedback to all of the team, as there is no better praise than a “job well done”. In the meantime, thank you again for taking the time to stay with us and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, David

10/10 Excellent

JEAN LOUIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent sejour
Hotel moderne , confort 5*, grande chambre, calme, équipement complet Situé juste en face du chantier du nouvel hôtel péninsula, donc vue pas au top jusque en fin 2020 Personnel charmant, très british Petit dej bon
Séjour de 1 nuit en novembre 2018
Réponse de DJM le 4 déc. 2018
We were delighted to welcome you to your home away from home at COMO The Halkin and thank you for taking the time to give me your feedback following your stay. We were delighted that you enjoyed your stay and I will certainly pass on your feedback to all of the team, as there is no better praise than a “job well done”. In the meantime, thank you again for taking the time to stay with us and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, David

10/10 Excellent

carol, St Barth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Un superbe hotel avec un personnel très accueillant et à l' écoute ainsi qu'à nos petits soins . Très belle chambre très bien équipée et très confortable .Situé non loin du métro dans un quartier paisible . Vraiment extra !!!
Séjour de 4 nuits en juillet 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hotel boutique au cœur de belgravia
En famille, nous avons passé les fêtes de fin d'année dans cet hotel, mémorable. Très bien situé au cœur de Belgravia, nous avons pu marché un peu partout. Personnel pro, hotel clean, nous y retournerons.

10/10 Excellent

mme, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect London hotel
I have stayed here several times over past 10 years and it is better each time. very quiet. very comfortable beds and perfect service. concierge(s), reception and housekeeping are superb.

8/10 Bien

Funke

Séjour de 1 nuit en janvier 2024
Réponse de Irene Perez Bosch - Guest Experience Manager le 12 févr. 2024
Dear Funke,Thank you for taking the time to review the experience you had at COMO The Halkin.We hope we can welcome you soon.Kind regards Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great small hotel!!
Séjour de 5 nuits en janvier 2024
Réponse de Irene Perez Bosch - Guest Experience Manager le 17 janv. 2024
Dear John,Thank you for taking the time to write about your stay at COMO The Halkin.We really appreciate hearing feedback about the experience that we provide, and I am happy to read that you enjoyed your time at our intimate and discrete Hotel. We hope to see you at COMO The Halkin again soon! Kind regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Debbie, Rockaway Park

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Truly wonderful staff, willing to go above and beyond to meet the needs of the guests.
Séjour de 5 nuits en décembre 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 1 janv. 2024
Dear Debbie, We are extremely grateful for your excellent review. We are glad you could feel our passion for an efficient, warm and discreet hospitality. The whole team at COMO The Halkin is wishing you and you a Happy New Year!We look forward to welcoming you back in a near future. Warm festive greetings, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

SADDAF

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Irene Perez Bosch (Guest Experience Manager) le 29 déc. 2023
Dear Mr. Saddaf,Thank you for taking the time to leave a review and for leaving such a good score. We are really happy you left happy and we cannot wait to welcome you back at COMO The Halkin.Kind regards, Irene Perez Bosch(Guest Experience Manager)

10/10 Excellent

james, cohasset

Séjour de 2 nuits en décembre 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 17 janv. 2024
Dear James, We are extremely grateful for your time and for leaving such a good score. The whole team at COMO The Halkin is looking forward to welcoming you back in a near future.Kind regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Adriana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Irene Perez Bosch - Guest Experience Manager le 6 févr. 2024
Dear Adriana, Thank you so much for taking the time to score your stay with us. We hope we can welcome you in the not too distant future!Kind regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in a very nice part of London. Renovations meant not all food services were available at the time of my stay.
Séjour de 5 nuits en novembre 2023
Réponse de Irene Perez Bosch-Guest Experience Manager le 15 nov. 2023
Dear Thomas,Thank you for taking the time to leave a review about your stay at COMO The Halkin. We always appreciate hearing feedback about the experience that we provide, and we are really sorry that you did not had certain services during your stay. None the less, during the period of the restaurant renovation all of our dishes were available in the room service and bar area, so everybody could enjoy our delicious food.We do hope you can enjoy all of our services and areas in your next stay with us, as we hope to see you at COMO The Halkin again soon!Kind regards, Irene Perez Bosch-Guest Experience Manager

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and courteous staff. Conveniently located. Nice property w all the amenities. I thoroughly enjoyed my stay and will come back to stay again.
Séjour de 3 nuits en novembre 2023
Réponse de Irene Perez Bosch-Guest Experience Manager le 15 nov. 2023
Dear Stephen,Thank you very much for taking the time to leave a review after your recent stay. I am delighted to read that you have enjoyed our hotel location and the space itself. As well I am glad to read that your interaction with our team members was friendly, helpful and courteous.I truly hope we will have the pleasure of welcoming you back in a near future. Best regards, Irene Perez Bosch -Guest Experience Manager.

10/10 Excellent

Bruno Miguel

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 10 oct. 2023
Dear Michael Brady,Thank you for taking the time to rate your stay at COMO The HalkinWe hope to see you at COMO The Halkin again soon!Kind regards,Irene Perez Bosch- Guest Experience Manager

10/10 Excellent

Peter, BONITA SPGS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel with top rate staff.
Réponse de Irene Perez Bosch - Guest Experience Manager le 2 oct. 2023
Dear Peter,Thank you for taking the time to write about your stay at COMO The Halkin.We always appreciate hearing feedback about the experience that we provide and I am very happy to read when our guests are commenting about our employees treatment as we proud ourselves at for a tailored service and human touches. We hope to see you at COMO The Halkin again soon!Kind regards,Irene Perez Bosch - Guest Experience Manager at COMO The Halkin

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel wonderful service
Séjour de 2 nuits en septembre 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 29 sept. 2023
Dear Allison,Thank you for taking the time to write your thoughts about your stay at COMO The Halkin. We always appreciate hearing feedback about the experience that we provide.We hope to see you at COMO The Halkin again soon!Kind regards,Irene Perez Bosch -Guest Experience Manager at COMO The Halkin

10/10 Excellent

ANTHONY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Irene Perez Bosch-Guest Experience Manager le 26 sept. 2023
Dear Anthony, What a pleasure to read such a good score. I am really delighted that you could enjoy our facilities and that you left with a good experience.Thank you for your feedback and for choosing our hotel .Please come back soon. Warm regards,Kind regards, Irene Perez Bosch-Guest Experience Manager

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel in a great location
Séjour de 5 nuits en juin 2023
Réponse de Alain Martzolff - Hotel Manager le 3 juil. 2023
Dear Andrew,"Excellent" is such a beautiful adjective to read after your stay. We are really grateful for choosing us to stay while visiting London and for your encouraging review.We look forward to welcoming you in near future.Warm regards,

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If I could give this property six stars for service I would. Every possible accommodation was made and every single staff member was incredibly kind, pleasant, helpful and accommodating. The location is absolutely perfect, within walking distance to all the major attractions and virtually adjacent to Hyde Park. The breakfast was wonderful, and the room was large, comfortable and beautiful. The hotel is physically quite beautiful and it sits in the wealthiest neighborhood in London. The only possible negatives were the AC being slightly less cool than we would have liked (but probably more than adequate for most) and the shower curtain was hard to open and close. But when we mentioned the AC issue the hotel immediately brought us a fan that completely took care of the problem. I would/will stay there again without hesitation, and, again, would rate it six stars if I could for the impeccable service.
Réponse de Irene Perez Bosch - Guest Experience Manager le 2 juil. 2023
Dear Marc, Your review is music to our ears. The whole team will delighted to read such a positive review and to know we participated so positively in your London experience. Thank you for choosing us in the first place and we look forward to welcoming you back soon. Warm regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Mark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best boutique hotel ever. And that’s quite the statement from someone who travels a lot. Well appointed and well maintained rooms. Warm, modern classic and incredibly comfortable. The service is. impeccable. Great location. I highly recommend!
Séjour de 2 nuits en juin 2023
Réponse de Alain Martzolff - Hotel Manager le 28 juin 2023
Dear Mark,What a wonderful review to read from a frequent traveller! Thank you very much. I am so glad to read that we have ticked many boxes from your expectations to be called "Best Boutique Hotel Ever".We are looking forward to welcoming you back in a not so long future.

10/10 Excellent

Dave

Séjour de 1 nuit en juin 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 4 juin 2023
Dear Dave,Thank you for taking the time to review your last stay at COMO The Halkin. I am delightful to see such a good scoring.We hope to see you at COMO The Halkin again soon!Kind regards, Irene Perez Bosch- Guest Experience Manager at COMO The Halkin

10/10 Excellent

Feras

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet and exceptional luxury
Amazing boutique hotel with a luxurious feel and large spacious rooms and very comfortable beds. Quiet and in the heart of Belgravia within literally minutes walk to Hyde park. A real gem of a place. Only had a cappuccino( didn’t try the food) and it was fantastic!
Séjour de 1 nuit en mai 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 26 mai 2023
Dear Feras,I am delighted to read that you have enjoyed your experience while staying in COMO The Halkin . I hope to welcoming you back in a near future for more London adventures and I invite you next time to leave some space in your agenda to try our new "Shambhala afternoon tea", as I am sure you will like it too.Warm regards, Irene Perez Bosch-Guest Experience Manager

10/10 Excellent

derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property in a great location (very close to Sloan Square and Kings Road). Very attentive staff that went out of their way to make our stay perfect
Séjour de 1 nuit en mai 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 25 mai 2023
Dear Derek,Thank you for taking the time to complete the survey about your stay at COMO The Halkin.We always appreciate hearing feedback about the experience that we provide, and your comments have really make our day.We hope to see you at COMO The Halkin again soon!Kind regards, Irene Perez Bosch- Guest Experience Manager at COMO The Halkin

10/10 Excellent

Timothy

Séjour de 5 nuits en mai 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 18 mai 2023
Dear Timothy, Thank you very much for choosing our hotel for your stay while visiting London and for taking the time to share your opinion.I am delighted to see that you enjoyed your stay with us.We hope to welcome you soon at COMO The Halkin London. Kind regards, Irene Perez Bosch- Guest Experience Manager

4/10 Médiocre

frederic

Séjour de 3 nuits en mai 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 18 mai 2023
Dear Frederic,Thank you for taking the time to complete the survey about your stay at COMO The Halkin. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.Please next time you come, do not hesitate to contact me directly and I will make sure to give you a special rate and a free upgrade.We hope to see you at COMO The Halkin again soon!Kind regards,Irene Perez Bosch - Guest Experience Manager at COMO The Halkin

10/10 Excellent

Marianne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastisk hotel med super serviceorient personale
Det er et skønt hotel der ligger i en af de grønnere og relativt velbeslåede dele af London vi nød de smukke omgivelser men også i særdeleshed det hyggelige hotel. Personalet var ekstremt servicemindede og venlige. Værelset var stort og hyggeligt med fint badeværelse. Vi kunne ikke have valgt et bedre hotel og vil helt sikkert vende tilbage næste gang vi tager til London!
Séjour de 3 nuits en avril 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 2 mai 2023
Dear Marianne, First of all thank you so much for taking the time to leave a review and thank you as well for your kind words. We put a lot effort and love to deliver a good service and I am very happy to see that you had a wonderful experience with us.I hope we can see you back at COMO The Halkin soon! Kind regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Felipe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incrível
Séjour de 3 nuits en avril 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 19 avr. 2023
Dear Felipe, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an incredible stay.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Irene Perez Bosch - Guest Experience Manager

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time I have been there since before Covid and they have done such a nice job refreshing the hotel, with service as impeccable as ever. A truly wonderful boutique hotel. Can’t wait to go back.
Séjour de 4 nuits en mars 2023
Réponse de Irene Perez Bosch-Guest Experience Manager le 1 avr. 2023
Dear Mark, First of all thank you very much for taking your time to write your feedback, and secondly thank you for the nice words and high score. We really appreciate our guests reviews as we can always learn from them as well as to know if our we are going in the correct direction when doing any changes, which I can see they are as you mentioned you liked the soft uplifting that we have done in the Hotel.We cannot wait to welcome you back soon!Irene Perez Bosch-Guest Experience Manager

10/10 Excellent

linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic staff comfort and location
3 most important factors they were outstanding Exceptional front staff Exceptionally comfortable bed And very clean the location and ease of walking was a bonus lonny and Alex were exceptionally helpful
Séjour de 1 nuit en mars 2023
Réponse de Gokhan Vardar - Front Office Manager le 25 mars 2023
Dear Linda,We were delighted to welcome you to your home away from home at COMO The Halkin and thank you for taking the time to give us your feedback following your stay. I was delighted to read that you enjoyed your stay and I will certainly pass on your feedback to all of the front office team especially Lonny and Alex as there is no better praise than a “job well done”. In the meantime, thank you again for taking the time to stay with us and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan Vardar Front Office Manager

10/10 Excellent

thomas

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and staff very nice
Séjour de 5 nuits en mars 2023
Réponse de Irene Perez Bosch - Guest Experience Manager le 23 mars 2023
Dear Thomas, Thank you very much for such a good score and for taking the time in giving your feedback, it is very much appreciated.Kind regards, Irene Perez Bosch- Guest Experience Manager

4/10 Médiocre

khaled

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not a hotel. More of serviced apartment.
I booked the hotel based on the reviews and the rating. Honestly, the hotel does not deserve the rating or the good reviews. The hotel condition is kind of old and not renovated specially the bathrooms. Overall the vibe is not a hotel vibe, it is more of a serviced apartment vibe. 2 more important things. First, i found a big bug in my room and it was a spider i think. I told them and nothing happened. Second, at the check out they tried to make me pay 5% extra service while my booking was paid in full in advance and when i refused they told me that the 5% is optional and it us ip to me if i dont want to pay it!!!! Very strange and not acceptable.
Séjour de 6 nuits en février 2023
Réponse de Alain Martzolff - Hotel Manager le 22 févr. 2023
Dear Mr Khaled,I am terribly sorry to read that you felt disappointed by your experience. I have checked your reservations and following your call a week prior to arrival announcing an early arrival, we decided to up-grade you for free in our popular COMO SUITES with balcony ( we only have 2 of those) with an early check-in for 10am.Our Head concierge has also used successfully his contacts with 2 extremely popular restaurants booking you required last minute.Upon check-in you were explained the 5% discretionary service charge applied on the NET room night and you told that you will decide to pay it at the end of your stay. When you asked for it to be removed upon check-out , it was done swiftly. This service charge is very common in 5* property in London.I am sorry you have found a spider in the room. You were staying in a room with a balcony and this little creature is not easy to spot and does not reflect on a bad housekeeping.Our bathrooms are the original ones from 31 years ago. Our guests are usually well impressed by the quality of the premium marble chosen and the classic elegant feeling. I am truly sorry you were not charmed by it. Once again, I am sorry if we have not meant your expectations.Kind regards,

10/10 Excellent

mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had no air conditioning and even after the technician came it still wasn’t working. It was uncomfortable in the evenings. Also the drilling started early in the morning and woke us up a few times during our stay. Staff were very accommodating and extremely efficient. Overall we would go back.
Séjour de 6 nuits en février 2023
Réponse de COMO The Halkin Reception le 11 févr. 2023
Dear Mr. Mike,We kindly appreciate you comments and the time to provide your feedback, we do apologize for the inconvenience with the AC during your stay and we will work on that. We hope to see you once again at the COMO The Halkin.Kindest regards,

10/10 Excellent

michael

Séjour de 3 nuits en janvier 2023
Réponse de Alain Martzolff - Hotel Manager le 30 janv. 2023
Dear Michael,Delighted to see that we have delivered an excellent experience during your visit at COMO The Halkin.Thank you for choosing us for your stay in London. We look forward welcoming you back in the future.Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was absolutely wonderful! The staff were extremely professional and went out of their way to make me feel comfortable.
Séjour de 1 nuit en janvier 2023
Réponse de Irene Perez Bosch -Guest Experience Manager le 25 janv. 2023
Good morning, Thank you very much for choosing our hotel for your stay in London and for your excellent scoring. We were delighted to welcome you to your home away from home at COMO The Halkin. I am glad to read that you enjoyed your stay and I will certainly pass on your feedback to all of the team, as there is no better praise than a “job well done”, and guest leaving happy. We look forward to welcoming you back in the near future. With kind regards, Irene Perez Bosch- Guest Experience Manager

10/10 Excellent

Julia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de COMO The Halkin Reception le 22 janv. 2023
Dear Ms. Julia,Thank you for taking the time to give us your feedback.We were delighted to have you at COMO The Halkin during your stay in London.We hope to welcome you back once again!

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely facility and lovely service
Séjour de 1 nuit en décembre 2022
Réponse de Irene Perez Bosch -Guest Experience Manager le 12 janv. 2023
Dear Julie.Thank you for taking the time to write a review of your time at COMO The Halkin. We are delighted to hear that you enjoyed your stay with us. It's also so great that you found our staff helpful and you liked the facilities. We hope to welcome you back again soon. Best Wishes

10/10 Excellent

Ozma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay!
Séjour de 1 nuit en novembre 2022
Réponse de Irene Perez Bosch (Guest Experience Manager) le 20 nov. 2022
Dear Ozma. Thank for taking the time to review your stay with us, we really appreciate your positive feedback.I am glad to hear that you enjoyed your stay with us and hope we can welcome you in the not too distant future.Kindest regards.

4/10 Médiocre

Richard

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Disappointed
We were excited to stay at the Como Halking and the check-in was long. The A/C sytem didn’t work during our stayed. The solution was to sign a waiver for safety reason for the hotel and open the window at nigth. They showed us another room and the heating/cooling system was broker. Then another room, one of the smallest one and not a very appealing roon to us where the a/c was also a problem. They said their engineers disn’t know how to fix it the problem. We ask for an ironing board the first nigth and nobody removed it or even put it away for our stay. The tray of fruit they had put in our room the first day stayed there until the third day even if there were left over fruits on the plate. Nobody to help with the luggage. Someone went inside our room while we were sleeping at 7:00 am while the “do not disturbed ligth was on”
Séjour de 3 nuits en octobre 2022
Réponse de Alain Martzolff - Hotel Manager le 12 oct. 2022
Dear Richard,I am terribly sorry to read that your experience at the newly re-opened COMO the Halkin has not been smooth and led to a disappointment. The A/C situation caught us by surprise too and we have had to source intervention from an A/C specialist. You have raised fair points that I have addressed with the team. Thanks to your feedback, we have already strengthened procedures such as asking if guests prefer the iron board to be left in the room or removed after usage, the same with the unconsumed fruits.Please accept my sincere apologies for the shortfall.Kind regards,

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel, wonderful staff and 5* service
We had a wonderful stay at the Como. The hotel is beautiful and our room was amazing, spacious and so comfortable. We were treated incredibly well and all of the little extra touches from the staff such as a drink on arrival and the turn down room service made our stay extra special. We have already recommended the Como to family members and we would love to return again in the future!
Séjour de 1 nuit en décembre 2020
Réponse de GV le 13 déc. 2020
We were delighted to welcome you to your home away from home at COMO The Halkin and thank you for taking the time to give me your feedback following your stay. I was delighted to read that you enjoyed your stay and I will certainly pass on your feedback to all of the team, as there is no better praise than a “job well done”. In the meantime, thank you again for taking the time to stay with us and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan Vardar Front Office Manager

10/10 Excellent

Marlon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2020
Réponse de G. le 12 déc. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. Kind regards, Gokhan

10/10 Excellent

SAV, Derby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet, great location. Staff friendly and helpful.
Séjour de 1 nuit en octobre 2020
Réponse de GV le 17 oct. 2020
We were delighted to welcome you to your home away from home at COMO The Halkin and thank you for taking the time to give us your feedback following your stay. I was delighted to read that you enjoyed your stay and I will certainly pass on your feedback to all of the team, as there is no better praise than a “job well done”. In the meantime, thank you again for taking the time to stay with us and we look forward to welcoming you back to COMO The Halkin in the near future. Kindest regards, Gokhan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service, beautiful hotel.
Séjour de 1 nuit en septembre 2020
Réponse de GV le 28 sept. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. Kindest regards, Gokhan

10/10 Excellent

Chrismyers, London

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room. Excellent service. Free upgrade. Turn down seevice
Séjour de 4 nuits en mars 2020
Réponse de GV le 19 mars 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de GV le 19 mars 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Felipe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2020
Réponse de GV le 3 mars 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The propertt was exceptional staff were so professional it was way beyond my expectations
Séjour de 3 nuits en février 2020
Réponse de GV le 25 févr. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My new go-to place while staying in London
Fantastic 5 Star Boutique Hotel. Quiet, unpretentious, excellent restaurant and very quiet/comfortable rooms. Even though it is next to the Peninsula Hotel which is currently undergoing renovation - there was no noise or access issues.
Séjour de 6 nuits en février 2020
Réponse de GV le 18 févr. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property has an excellent location. Sevices are provided with a smile. Courteous and helpful staff
Séjour de 2 nuits en février 2020
Réponse de GV le 18 févr. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. We were delighted to read how much you enjoyed your stay and it has given me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working for us. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. With kind regards, Gokhan

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and very large rooms for central London. The food is immense.
Séjour de 2 nuits en février 2020
Réponse de GV le 14 févr. 2020
Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. Your recommendation is very much appreciated and we look forward to welcoming you back to COMO The Halkin in the near future. Kind regards, Gokhan