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Avis sur Space Apart Hotel

Space Apart Hotel
36-37 Kensington Garden Square, London, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 78 avis sur 208." "
Note des voyageurs de 8 (Bien), d’après 94 avis sur 208." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 208." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 208." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 208." "

8,2/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

Ylona

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pas loin du metro et quartier calme, chambre petite mais très fonctionel , de même pour la salle de bain Personnels très agréable et à l'écoute Super sejour
Séjour de 6 nuits en mars 2022
Réponse de Avni le 14 mars 2022
Dear Ylona, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, Avni

8/10 Bien

aude

Les points forts : Propreté et confort de la chambre
L'établissement est bien situé au calme. L'appartement était propre. Je regrette qu'il n'y ai pas à disposition du café ou du thé.
Séjour de 2 nuits en septembre 2021
Réponse de Sylvian7 le 7 sept. 2021
Good morning. Thank you for taking the time to leave a review. It is always good to hear positive feed back. Many thanks, Philip.

10/10 Excellent

PATRICE, Salleles d'aude

Voyage en famille
Les points forts : Propreté et équipements
Très bien placé !!! Appartement fonctionnel, parfait
Séjour de 4 nuits en janvier 2020
Réponse de Zoltan le 25 janv. 2020
Dear Patrice, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel idéalement situé dans quartier calme, proche de 4 stations de métro, de commerces, restaurants et de Hyde Park. Très bien pour séjour en famille.
Séjour de 3 nuits en janvier 2020
Réponse de Zoltan le 25 janv. 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

6/10 Satisfaisant

Karl

Séjour de 4 nuits en octobre 2019

8/10 Bien

Fabienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien placé et propre
Lieux propres, service excellent, dommage qu'il y a pas de climatisation.
Séjour de 6 nuits en juillet 2019
Réponse de Zoltan le 11 sept. 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. Apologies for the air-conditioning, however it was out of my control, but its all fixed now. We hope you'll come and see us again soon! Kind Regards, Zoltan

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lieu calme, proche métros et bus. Plein de restaurants et de mini marché pour faire les courses. Recommandé pour une première fois sur Londres.
Séjour de 4 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel super sympa, equipement necessaire present et la chambre est juste magnifique. Je recommande vivement
Séjour de 6 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Situation geographique idéale , établissement rénové avec charme de l’ancien.
Séjour de 5 nuits en mars 2019

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et bien situé
Pratique et bien situé
Séjour de 2 nuits en septembre 2018

6/10 Satisfaisant

Marie

Les points faibles : Propreté
Seul point fort : l'emplacement
Le principal avantage de l'hôtel est son emplacement : au cœur de Kensington, le quartier est très calme, typique et à 15 minutes du Palais de Kensington, 5 minutes à pied de restaurants et boutiques. A l'intérieur, c'est plus mitigé : accueil moyen, propreté très relative (la salle de bains était propre), chambre petite et literie très inconfortable. Simple vitrage aux fenêtres : réveillés toutes les nuits par des aboiements de chiens et le vent passait à travers la fenêtre ! Insonorisation plutôt mauvaise. Rapport qualité/prix à peine atteint, bien pour 2 ou 3 nuits max.
Séjour de 3 nuits en janvier 2018

6/10 Satisfaisant

Paul

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
bien placé
Studio au rdc sans vue pour le 1er soir,rénovation récente mais très mauvais entretien.. Lampes de chevets ne permettant pas de lire,aucune isolation,sdb froide dont la porte de la douche ne fermait pas,occasionnant des fuites importantes. Nous avons changé de studio et pour l'occasion avons été surclassé,un geste que nous avons apprécié. Très bonnes prestations mais encore un chevet défaillant dont on nous a dit que ce n'était pas la peine de le réparer car mal conçu....dommage
Séjour de 3 nuits en novembre 2017

8/10 Bien

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé dans un quartier calme proche du métro
A proximité d une rue commerçante. Accueil correct chambre confortable et relativement spacieuse. Une bonne adresse

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Assez bien
faire le ménage sous le lit serait un grand plus ;)

8/10 Bien

Nathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de AG le 25 mars 2024
Thank you

8/10 Bien

Sophia

Voyage en famille
Les points forts : Propreté et équipements
Very convenient location. The area is also quiet and safe. Love the kitchen and the brightness of the room. However, as a family of three staying for 6 nights - we were only given 60ml of shampoo and 1 toilet paper roll for 6 days. The hotel refused to replenish the supply. The head board above the bed fall off the wall and fortunately it did not hit us. When we told the receptionist, he didn't apologize.
Séjour de 6 nuits en mars 2024
Réponse de AG le 18 mars 2024
Hi Sophia,Thank you taking time to revies us. We provide shampoo on daily basis as our guests request also toilet paper same. Sorry to hear that head bord fall down while you where there. Our receptionist clearly apologize to you about it.

10/10 Excellent

kousar

Clean room. However they don’t provide cleaning services if you staying for longer duration
Séjour de 5 nuits en mars 2024
Réponse de AG le 18 mars 2024
Thank you for taking time to review us. We are glad you have enjoyed your stay with us. All the best from all of us at Space Apart Hotel.

10/10 Excellent

Neil

Les points forts : Propreté et confort de la chambre
Excellent experience
Excellent location, ideal for a long weekend. Staff very polite. Outstanding value for money.
Séjour de 3 nuits en juillet 2022
Réponse de Avni le 16 juil. 2022
Dear Neil, Thank you very much for sharing your positive impression. I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience. Best Regards from the entire team.

8/10 Bien

Lucy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022

6/10 Satisfaisant

John B

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room was spacious but the Airconditioning did not work. Hotel admitted that it was broken waiting on parts The bed was in a loft without room to sit on the bed. It was hot that close to the ceiling
Séjour de 4 nuits en mai 2022
Réponse de Avni le 31 mai 2022
Hi John, Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. Kind regards, Avni

10/10 Excellent

Roger

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We love the area and this was our 5th trip staying in London and also the longest we've stayed. We ALWAYS stay in this area, there is so much near by, very walkable everywhere, close to 2 tube stations. We loved having an apartment this trip!
Séjour de 15 nuits en avril 2022
Réponse de Avni le 26 avr. 2022
Hi Roger, Thank you very much for sharing your positive impression. I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience. Best Regards from the entire team.

10/10 Excellent

Shirley

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Located in a quiet and safe neighborhood , but short walking distance to Bayswater and Queensway stations where there are lots of restaurants, convenient stores and drug store. The room was as described. There's even laundry machine inside the room. The mini kitchen is a plus if you don't want to eat out. Great for budget travelers like myself.
Séjour de 4 nuits en avril 2022
Réponse de Avni le 25 avr. 2022
Hi Shirley, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best regards, Avni Gashi

10/10 Excellent

Siu Yan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great stay at a great location. The room is not large but it has everything I needed.
Séjour de 19 nuits en janvier 2022
Réponse de Avni le 24 janv. 2022
Dear Siu Yan, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards,

10/10 Excellent

Sara

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were all very kind, and very helpful. Very straightforward and easy check in, and easy ti navigate. The rooms very comfortable, and gave a decent amount of space for a single occupant.
Séjour de 6 nuits en décembre 2021
Réponse de Avni le 6 janv. 2022
Dear Sara, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, Avni

10/10 Excellent

Ashraf

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent customer service. Very clean room. Hotel staff named Zeev was very friendly and helpful. Will stay here again when I’m in London :)
Séjour de 1 nuit en décembre 2021
Réponse de Avni le 20 déc. 2021
Dear Ashraf, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Anne

Les points forts : Propreté et confort de la chambre
Very nice and central apartment in quiet street
Spacious and very nicely renovated apartment – kitchen with all necessary equipment, comfortable bed and a beautiful bathroom. Caretaker (owner?) Phillip lives in the building and was very helpful and easy to get in touch with. The place is few minutes from the underground and ten minutes' walk from Kensington Gardens, and there are plenty of shops, cafes and so on very close by. We thoroughly enjoyed our stay and will definitely be back.
Séjour de 7 nuits en novembre 2021
Réponse de . le 27 nov. 2021
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with

8/10 Bien

Constance C

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean and quiet property. Wish there were more options for housekeeping perhaps trash collection every other day and kitchen/bathroom cleaning twice a week. I like making my own bed and keeping a tidy kitchen. Would have been helpful to have instructions for microwave use since it was a rather sophisticated utility, I eventually figured it out. Very convenient location less than 10 minute walk to Royal Oak, Queensway and Bayswater tube station also lots of bus lines. If you travel light and take Paddington Express from Heathrow you can get a bus from Paddington station that stops 1 block the hotel. Nice little organic supermarket on Westbourne Grove and short walk to Waitrose.
Séjour de 13 nuits en septembre 2021
Réponse de . le 27 nov. 2021
Dea guest, Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Great room & location
Stayed for 3 nights. Kitchen is well equipped with a dish washer, washer and drier in the room, good sofa bed in addition to the main bed, large windows and high ceilings. We were on the 1st floor and round the noise from street (rubbish collection vans and other traffic) were noticeable, but all in all we had a very comfortable stay. They were also very accommodating with our luggage and check in/out times, etc.
Séjour de 3 nuits en octobre 2021
Réponse de Sylvian7 le 19 oct. 2021
Good afternoon. Thank you for taking the time to leave a review of your recent stay with us. I am glad that you enjoyed your time with us and hopefully we will see you again in the near future. Kind regards, Philip.

8/10 Bien

Geoffrey

Les points forts : Propreté
Séjour de 5 nuits en septembre 2021
Réponse de Philip. le 4 oct. 2021
DearGeoffrey, We are glad that you enjoyed your stay with us. Thank you for taking the time to leave us a guest score and hopefully we will see you again in the future. Kind regards, Philip.

10/10 Excellent

Benedict

Séjour de 8 nuits en décembre 2020

6/10 Satisfaisant

Clive

A quick stop during covid, waiting to go to France. Convenient location.
Séjour de 3 nuits en décembre 2020

8/10 Bien

Rose Lee

Voyage en famille
Les points forts : Propreté
This stay was a bit “off”
This was our 5th or 6th stay at SpaceApart over the years. In fact, we delayed the London portion of our holiday until we could book our stay here. Sadly, this time, the stay was “off.” We finally rated the largest room in the hotel, or so we were told, but it had a lot of irregularities. To start, even though the room was not ready when we arrived, when we returned later that evening to check-in, the third bed was not prepared for a third guest. None of our electrical converters worked; we called reception, and were told to use the two international outlets adjacent to the toaster and kettle. Throughout our entire stay, the plugs kept slipping out of the sockets. The biggest issue was the lack of hot water. Every single morning, the hot water lasted for one of three showers—and not for very long. For the first few days, we waited around in hopes that the hot water heater would do its job, but it was not to be. Perhaps I am accustomed to staying longer, but I seem to remember someone coming in to remove the trash midweek and refreshing towels. It never happened during our six-night stay. We had to request more toilet paper, and were handed one roll. I requested a box of tissues; that never materialized. Abdul tried his best to be helpful, but most of these issues were beyond his control. I used to love food shopping at Marks & Spencer, and now it is gone. However, there is a new Waitrose that is quite good. It’s still a great neighborhood for shops, restaurants, and transport
Séjour de 6 nuits en janvier 2020
Réponse de Zeev le 14 janv. 2020
Dear Rose, I am truly very sorry to hear the negative experience that you had with us on your last stay. Electrical suckers. All our rooms feted with two international sockets on the kitchen wall we never had the problem with guests private electrical appliances however we keep at reception portable adapters and you should been given them. Room clean. We do not enter and service guests rooms for guest’s staying for less than seven days, towels can be given on request. Also we provide the toilet paper as much as need. Hot water. Each room is feted with hot water cylinder which is more than ample to four guest. Each cylinder is fitted with two heating elements. We now find out that one element has been broken down and I am very grateful for your feed back in that matter. I apologise that the problem has not been fix it as it should have during your stay. Kind Regards

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
Great location, convenient. There are like 5 grocery stores around the area. One downside was bathroom was tiny. But overall, great place for the price
Séjour de 3 nuits en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

10/10 Excellent

Terry Dixon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value 4 money
Séjour de 1 nuit en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Terry, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

2/10 Horrible

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Awful
Very noisy every morning from staff office next door. Very uncomfortable bed. Very hot, air conditioning seemingly doesn't work.
Séjour de 2 nuits en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, I'm truly sorry to hear that you did not enjoy your stay with us. Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. I will do my best to improve on the negative points you have highlighted out for us. The air condition system is not set up for cooling during the winter time as it would be quiet cold in the rooms. I really hope that we can accomodate you in the future, please get in touch with me, and I can assure you that you will be well looked after. Kind Regards, Zoltan

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diese Unterkunft ist insgesamt sehr gut und empfehlenswert.
Séjour de 2 nuits en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Kind Regards, Zoltan

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Kind Regards, Zoltan

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay at the apartment. It was clean, kitchenette well stock with essential utensils including salt and pepper. Abdul, the staff at hotel was also helpful and prompt in attending to our requests.
Séjour de 5 nuits en novembre 2019
Réponse de Abdul le 2 déc. 2019
Thank you for your review. It was a pleasure having you.

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Was ok but won’t be going back
It was ok. Noisy room to start with, people talking and smoking right outside the window in a basement courtyard. No cleaning or bins emptied for 3 days
Séjour de 3 nuits en novembre 2019
Réponse de Zoltan le 25 janv. 2020
Dear Guest, I'm truly sorry to hear that you did not enjoy your stay with us. Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. I will do my best to improve on the negative points you have highlighted out for us. Regards to the cleaning, we are operating as a weekly cleaning service, however we do respond to requests accordingly, for example emtying bins, changing towels and so on. I really hope that we can accomodate you in the future, please get in touch with me, and I can assure you that you will be well looked after. Kind Regards, Zoltan

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Robert Erik

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Steven, Montreal

Voyage en couple
Les points faibles : Propreté
The bathroom wasn’t clean and neither were the common areas which made us doubt about the cleanliness of everything else. The bed was not comfortable at all.
Séjour de 3 nuits en novembre 2019

8/10 Bien

Eva

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my first time at the property and I loved it. Huge room with comfortable bed and great shower. I was fine not having daily maid service and I had more than enough towels -I didn't use the washer or the kitchen at all but it was great to know it was there. Two tube stops nearby including the Central line which is 24 hours on the weekend. Portablello Road and Notting Hill an easy walk. I can't say enough nice things about this property and this is my new go to hotel when I visit
Séjour de 4 nuits en octobre 2019

6/10 Satisfaisant

Duangjai, Bangkok

Voyage en famille
Les points forts : Personnel et service
Good: Great location and good staffs. Bad: The cleaning service is not provided daily. You have to request. The laundry machine can only wash, not dry.
Séjour de 6 nuits en octobre 2019

10/10 Excellent

Shelly, Washington DC

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Space Apart Hotel is in a lovely neighborhood, near public transportation and plenty of shopping. I’m a woman and was staying there by myself but I always felt safe in the hotel as well as walking around the neighborhood. The room was clean and had so many unexpected luxuries! There was a towel warmer, a safe, and an adjustable bed, just to name a few. One of the few criticisms I can make is that the washer/dryer and the microwave controls were confusing, and instructions would have been helpful. Also, there was a communal dryer which worked very well, but the controls were up very high and difficult for a short person to see and reach. Otherwise my stay was perfect. I didn’t want to leave and I plan on staying there again on my next trip to London. I would not hesitate to recommend Space Apart to anyone.
Séjour de 5 nuits en octobre 2019