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Avis sur Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1773 avis sur 2858." "
Note des voyageurs de 8 (Bien), d’après 611 avis sur 2858." "
Note des voyageurs de 6 (Satisfaisant), d’après 257 avis sur 2858." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 2858." "
Note des voyageurs de 2 (Horrible), d’après 103 avis sur 2858." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
Séjour de 1 nuit en octobre 2023
Réponse de Alessandro Mortillaro le 30 oct. 2023
Dear David,Thank you for the 10 out of 10 review.We look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager

8/10 Bien

Alain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien mais pas parfait
Depuis longtemps je voulais passer une nuit dans cet hôtel avec accès direct au terminal 5 de l’aéroport. L’hôtel par lui-même est très impressionnant. Les chambres sont très grandes et très belles. J’ai eu la chance d’avoir une vue sur l’extérieur ( la plupart des chambres ont une fenêtre sur l’atrium. On s’y sent tout de suite très bien. Au Check-in pas de bonjour et un peu d’attente mais après ça va très vite. Ce qui m’a vraiment déçu est le surmatelas épais et inconsistant sur le lit … j’ai eu envie de l’enlever mais j’étais trop fatigué pour le faire. Ensuite à minuit une famille bruyante est arrivée et comme ma chambre avait une porte communicante avec la leur , l’insonorisation était insuffisante pour ne pas entendre les cris d’un jeune enfant. Le petit-déjeuner était tout à fait convenable ( 28.5 £ tout de même ) Je donne quand même un 4 étoiles car le standing est très élevé.
Séjour de 1 nuit en avril 2023
Réponse de Alessandro Mortillaro le 22 avr. 2023
Dear Alain, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Excellent

MARTINE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Super pour prendre l’avion! Le lendemain ! Insonorisation parfaite
Séjour de 1 nuit en février 2023
Réponse de Alessandro Mortillaro le 19 févr. 2023
Dear Martine, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

6/10 Satisfaisant

arta

Voyage en famille, Voyage d’affaires
Le personnel n’était pas pro. On nous a envoyés dans une chambre tout au fond de l’hôtel au 1er étage. La chambre ne nous donnait pas l’impression d’être dans un Sofitel. Il n’y avait rien dans le mini bar. Pas de brosse pour les WC … Bref, inacceptable !
Séjour de 1 nuit en juillet 2022
Réponse de Alessandro Mortillaro le 15 juil. 2022
Dear Arta, Merci pour vos commentaires, je suis désolé d'apprendre que votre récent séjour n'a pas répondu à vos attentes, veuillez accepter mes excuses les plus sincères pour la gêne occasionnée. Vos commentaires sur la chambre sont bien reçus, merci pour vos commentaires. Si vous envisagez de voyager à nouveau, je vous serais reconnaissant si vous pouviez me contacter à l'avance afin que nous puissions nous assurer que la chambre attribuée et le séjour global sont parfaits. Nous sommes impatients de vous accueillir à nouveau. Sincères amitiés. Alessandro Mortillaro Directeur général

10/10 Excellent

martine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
le service et la propreté et direct de l'aeroport
Séjour de 1 nuit en mars 2022
Réponse de Guest Relations Team le 2 mai 2022
Dear Valued Guest, Many thanks for taking the time to share your recent experience with us. We look forward to welcoming you back soon. Kind Regards.

4/10 Médiocre

Didier

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
When the taxi refuses to drop you at the hotel because they are being charged to get there, and the same story gets confirmed by other cab drivers in the waiting queue I was attending to know how to walk there, you get a clue of how smart that hotel is. Then, good luck from inside Heathrow (T5) to find out how to get by walking into this bloody place. There are no signs and the 10 persons, working in Heathrow that I asked for help didn't know. In fact the entrance is at a floor prohibited to people not working for the airport. How smart! Finally, there were simply no plugs in a high luxury room, next to the bed. Very unpleasant to have to leave your phone and alarm clock charging at the other side of the room. People were otherwise very nice and Breakfast was more than decent. I will not get back!
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

steven

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Took 4 tries to get key card to work properly. Line to check in was huge with only one person working at desk. Took ages for room service to answer the phone. Seems to be very understaffed for night shift.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Steven, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Martin, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Jane

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very handy for T5
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Jane, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Deniz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most convenient hotel at terminal 5.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Deniz, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Matthew, Gosport

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Matthew, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Neal, Edinburgh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice and clean , convenient for T5 and couldn’t hear the planes at all. Will stay again for sure
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 23 avr. 2024
Dear Neal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ricky

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick and easy check in and also very convenient for T5
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 19 avr. 2024
Dear Ricky, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Bien

Derrick

Everything was great except the restaurant did not honor my dinner reservation when my flight was late. Less than an hour late.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 16 avr. 2024
Dear Derrick, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Helen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property had all I needed, and I appreciated the complementary mini bar. Scales to weigh luggage somewhere would be useful.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 16 avr. 2024
Dear Helen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Bien

Yuanyuan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 16 avr. 2024
Dear Yuanyuan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Noel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent hotel: very comfortable room and good dining options. The hotel is ideal for flight connections at Terminal 5.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 14 avr. 2024
Dear Noel, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Bien

James, Miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 14 avr. 2024
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Richard, Port Hueneme

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, convenient, clean, and quiet. This is the place to book if you have an overnight layover between flights. Oh, and good food too!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jessica

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 14 avr. 2024
Dear Jessica, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Bien

Mark, Surrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff good but i had another traveller come in to the room as one of the he receptionist double booked the room that I was in. This should not happen and direction could be clearer to get to the hotel on the site.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 12 avr. 2024
Dear Mark, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Front of House Manager, to review your comment with their team to better understand how the double booking occurred and to ensure this is not repeated. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 11 avr. 2024
Dear Patrick, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Gregory, Craigavon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only a short walk from terminal 5 arrivals which was very convenient. I found the room & bathroom very clean with the room being very suitable for the business user as all the connection facilities are there. I stayed here as I was checking in for another flight the following morning, which I guess is what most of their guests do. Hotel recommended.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 10 avr. 2024
Dear Gregory, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely accommodation and international restaurant and walkable to Terminal 5 LHR
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 10 avr. 2024
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here several times before flying out from terminal 5. It’s so convenient just a short walk from the terminal. Rooms are clean and well equipped and the breakfast is vast. Parking on site is expensive, but you pay for the convenience.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 10 avr. 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Satisfaisant

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was very difficult to find this hotel. They should send guests a map before check in. I also booked two rooms together at the same time under my expedia account and the rooms were nowhere near each other, that was confusing.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 10 avr. 2024
Dear Christina, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Horrible

Ronald

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
I made a mistake on the dates by a day. My bad. St check- in, they offered me a downgrade from our 3-day Prestige Suite booking at the same price. Remarkably, tried to argue that I couldn’t even get the room I paid for after the first ( erroneous) day. My booking started the next day but I couldn’t get the room I paid for!!! Then they lost our stuff, including the personal belongings of a high-ranking staff member of a well known bank and her business laptop which they insisted to put in their safe because the room safe didn’t work but then just left all the belongings out including credit cards, overnight. The day manager refused to accept responsibility for the night manager. “ We don’t share responsibilities “ Never ever again!
Séjour de 2 nuits en avril 2024
Réponse de Mohammed Serhan le 9 avr. 2024
Dear Ronald, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the fact that the Hotel was accessible by walking from Heathrow Terminal. It is a bit of a long walk (approx. 10 to 15 minutes) but it still was great that we didn't need to find any taxi or public transporation to access the Hotel. The room interior was a bit dated and we had an issue with not being able to charge our cell phones. This was rectified with a call to the front desk and a nice maintenance man came and fixed our electrical issue and gave us a plug in charger for UK outlets so we could charge our phones. The breakfast buffet was top notch with so many choices and high quality items that there was no way you would ever be able to try everything. Also there was an omelet bar where you could get custom omelets made for you. The price per nice was a bit price $200 USD per night but we were happy overall. Also the hotel room was quite well insulated and the beds very comfy. We did not hear any airport noise during our stay at the Hotel.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Michael, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Bien

Sunil

Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 9 avr. 2024
Dear Sunil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Yesenia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk customer service is excellent, breakfast is lacking options and the housekeeping is not doing proper job, there was not toilet paper in the bathroom , they didn’t replace the last customer use of toilet paper not toiletries either! I wonder if they even cleaned the bathroom at all or Theron for that matter … I guess they only changed the sheets if I was lucky, and that was it !
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Yesenia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, especially with Housekeeping; reiterating the importance of ensuring the bedroom and bathroom are to the highest standards. As we aim to work on the issues you have highlighted. With regards to our breakfast, we have made extensive changes and enhancements to the offering, catering to all guests needs. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Horrible

Natasha, Brockenhurst

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
We had booked a family room so that we could go straight to our very early flight and were travelling with two young children. We went to our room to find that it only had one double bed which was covered in rose petals and towel swans spelling out ‘love’ very nice but obviously intended for us. We went back to reception, just thinking they would correct the mistake but no, they insisted it was a family room. In the end I had to take a picture of the room for them to believe us. We were then told that housekeeping would sort it out. It took three more visits to reception for us to get one not two beds made up. At 11.55 we gave up as we had to go to bed. At this point to be fair they did offer to move our room but our children were asleep and it was too late. Three hours of nightmare lack of service from a gentleman who said that he was the manager. The restaurant staff were very nice but to be honest we were not planning to take two little children out to eat at 9.30, we only did so because there was no-where we can sit in the room.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Natasha, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although only stopping for one night, our stay was very relaxing and memorable start to our holiday experience.
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Christopher, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Gerardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabusolo
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Gerardo, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Bien

darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Darren, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Satisfaisant

Lynn

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They had my reservation for the next month despite me clearly having email confirmation. The receptionist, Olya, was lovely and sorted it out. The manager however was extremely rude
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Lynn, Thank you for your recent review. I am sorry to hear there was an issue with the booking, but glad to know Olya sorted this out. I will of course discuss this further with the manager of duty.We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Carin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is unbeatable if you're flying out of Terminal 5. The breakfast buffet was very nice too with a variety of selection.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 8 avr. 2024
Dear Carin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

ronald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good access to terminal 5.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 4 avr. 2024
Dear Ronald, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 3 avr. 2024
Dear Amanda, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for T5, room soundproof from traffic and aeroplanes. Room facilities spot on. Definitely stay again if travelling from t5
Séjour de 1 nuit en avril 2024
Réponse de Mohammed Serhan le 4 avr. 2024
Dear Elaine, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Tim

Voyage en famille
Very fast check in and received an upgrade also. Thanks
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 3 avr. 2024
Dear Tim, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay at. Very clean and comfortable. Friendly staff. Stayed here after British Airways canceled our flight home.
Réponse de Mohammed Serhan le 3 avr. 2024
Dear Lauren, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Abdul Gamal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, very convenient but disappointing room service food. Could have gotten better at a road side cafe. Apart from that an excellent hotel
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 2 avr. 2024
Dear Abdul Gamal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

10/10 Excellent

Claudio, North Miami

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Perfect place when connecting in terminal 5!
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 2 avr. 2024
Dear Claudio, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great service, location, amenities
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 2 avr. 2024
Dear Ana, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Jesus

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lovely staff, great location if you have a super early flight with kids
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 2 avr. 2024
Dear Jesus, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 Bien

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 28 mars 2024
Dear Susan, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Anthea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 28 mars 2024
Dear Anthea, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 27 mars 2024
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 27 mars 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ranjit, Ilford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, restaurant very busy and staff can appear uninterested, however food was good
Séjour de 1 nuit en mars 2024
Réponse de Mohammed Serhan le 26 mars 2024
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager