Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

Dear Marc, What a fabulous comment! Thank you so much for sharing your feedback with us, we sincerely appreciate it. We are delighted to read you enjoyed all aspects of your stay and our hospitality from the heart. We look forward to welcoming you back soon. Kind regards,

Dear Sébastien, Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. The views are great and we are so glad you had time to enjoy them from your room. Our guests love that the hotel is located within walking distance to the sights you can see from up high, such as HMS Belfast, The Tower of London, The Tate Modern and Tower Bridge. We also count ourselves very lucky to be located in the heart of London’s hottest dining scene, combining casual street food and high-end fare. We look forward to welcoming you back to Shangri-La Hotel, At The Shard, London. Kind regards,

Dear Louis, Thank you for your feedback regarding your stay with us. We were very concerned to read about the aspects you expressed disappointment with. We apologise for this and please rest assured that we will investigate these issues thoroughly and address it with the relevant teams accordingly, as we do with all feedback. We do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Kind regards,

Dear Léo, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Kind regards,

Dear Louise, On behalf of the entire team at Shangri-La The Shard, London, I wanted to express our heartfelt gratitude for your recent stay with us and for awarding us perfect scores across the board.We're absolutely thrilled to hear that your experience with us was nothing short of exceptional. Your satisfaction is our top priority, and it brings us immense joy to know that we succeeded in providing you with a flawless stay.Your feedback means the world to us, and it serves as a true testament to the hard work and dedication of our team. We're committed to delivering the highest standard of service and ensuring that every aspect of your stay exceeds your expectations.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back for another perfect stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Christopher, I wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay at [Hotel Name]. We are delighted to learn that you had a fantastic experience with us and that our staff's service exceeded your expectations.Providing exceptional service is at the heart of everything we do, and it's truly rewarding to hear that our team's efforts made a positive impact on your stay.Your kind words will be shared with our dedicated staff members, as they serve as encouragement to continue delivering outstanding service to all our guests.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Markus, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the tasty breakfast with a wide variety of choices. Our team takes great pride in curating a delightful breakfast experience, and we are pleased that you found it to your satisfaction.Moreover, we are thrilled that you appreciated the wonderful view from your room. The breathtaking vistas of London's skyline are indeed one of the highlights of staying at our hotel.As we approach the Easter season, we would like to take this opportunity to extend our warmest wishes to you and your loved ones. May this Easter bring you joy, renewal, and many cherished moments with family and friends.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the future.Best regards,Kurt MacherGeneral Manager

Dear Patrick,Thank you so much for the lovely 5 star feedback.We look forward to welcoming you back to Shangri-La The Shard.Kind regards,

Dear Joshua,Thank you so much for the wonderful review.We look forward to welcoming you back to The Shangri-La The Shard.Kind regards,

Dear Jennifer, Thank you for sharing your recent experience at Shangri-La The Shard, London. We appreciate your positive feedback about the excellent hotel, fabulous views, and beautiful infinity swimming pool. Your satisfaction is our top priority, and we're delighted that you found your overall stay worthwhile.However, we deeply regret that your breakfast experience did not meet your expectations, and we sincerely apologize for the inconvenience caused by the cold breakfast served on cold plates and the issue with the croissant. Your feedback is essential, and we assure you that we are taking immediate steps to address these concerns with our team to prevent a recurrence.To further discuss and address your concerns, our Guest Engagement Manager, Bruna Vale, will be reaching out to you via a separate email. She is dedicated to ensuring your satisfaction and will work closely with you to resolve any outstanding matters.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back, providing you with an improved and seamless experience.Best regards,Kurt MacherGeneral Manager

Dear Daniel, Warm greetings from Shangri-La The Shard, London! We're thrilled to see your fantastic 5/5 rating and read about your amazing stay with your family. Your satisfaction is our top priority, and we're delighted that we could contribute to creating wonderful memories for you and your loved ones.Thank you for choosing Shangri-La The Shard, London, for your stay. Should your travels bring you back to London, it would be our pleasure to welcome you and your family once again. Until then, we wish you all the best in your future journeys.Best regards,Kurt MacherGeneral Manager

Dear Tom, We would like to extend our heartfelt gratitude for your recent stay at Shangri-La The Shard. It was a pleasure to host you, and we are thrilled to see that you rated your experience a perfect 5 out of 5!Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations during your time with us. Thank you once again for choosing Shangri-La The Shard. We hope to welcome you back for another outstanding experience in the near future.Best regards,Kurt MacherGeneral Manager

Dear Miki, I wanted to express my sincere gratitude for choosing Shangri-La The Shard during your recent visit to London. We hope you had a pleasant stay and that our facilities and services met your expectations.Thank you once again for choosing Shangri-La The Shard. We look forward to the opportunity of welcoming you again in the future and ensuring an even more enjoyable stay.Best regards,Kurt MacherGeneral Manager

Dear Kai, Greetings from Shangri-La The Shard, London!We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing to stay with us recently. It was a pleasure having you as our guest, and we trust your time at Shangri-La The Shard was enjoyable.Your feedback is invaluable to us, and we would love to hear more about your experience. We look forward to the opportunity of welcoming you back to our hotel in the future. Should you have any upcoming plans or inquiries, don't hesitate to reach out.Once again, thank you for choosing Shangri-La The Shard. Wishing you wonderful journeys ahead!Best regards,Kurt MacherGeneral Manager

Dear Rajiv, Warm greetings from Shangri-La The Shard, London!We are thrilled to receive your perfect rating and appreciate you taking the time to share your feedback with us. Your satisfaction is of utmost importance, and we are delighted that your experience at our hotel was exceptional.Thank you once again for choosing Shangri-La The Shard. We look forward to the pleasure of hosting you again in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Safe travels and warm regards!Best regards,Kurt MacherGeneral Manager

Dear Ai, Thank you for choosing Shangri-La The Shard, London for your recent stay. We sincerely appreciate your decision to be our guest, and it was a pleasure serving you.I wanted to personally express our gratitude for your positive feedback. Your glowing review about your stay being "incredible" is truly heartening for all of us here at Shangri-La. We are delighted to have met and exceeded your expectations, and your satisfaction is our ultimate reward.Once again, thank you for choosing Shangri-La The Shard, London. It was an honor to have you with us, and we look forward to the pleasure of welcoming you back for another exceptional stay.Best regards,Kurt MacherGeneral Manager

Dear Harmeet, We are absolutely thrilled to receive your fantastic review, and we wanted to extend our heartfelt thanks for taking the time to share your experience at Shangri-La The Shard, London.It warms our hearts to learn that your stay exceeded your expectations, and we are delighted to have had the opportunity to go above and beyond to make your time with us truly incredible. Your positive feedback is the greatest reward for our dedicated team, and we are genuinely grateful for your kind words.Once again, thank you for choosing Shangri-La The Shard, London. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Charlotte, We would like to express our sincere gratitude for your perfect score of 10/10. Your feedback is truly appreciated.It's wonderful to know that your experience with us was flawless. We aim to provide the highest level of service, and your perfect score is a testament to our team's commitment to excellence.Thank you for choosing us, and we look forward to the pleasure of hosting you again. If there's anything specific you loved about your stay or any preferences you have for future visits, please feel free to share.Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager

Dear Caron, We want to express our sincere appreciation for your perfect rating of 5/5 and for sharing such a glowing review of your recent stay with us.It warms our hearts to learn that you had an absolutely amazing stay and that our team's attention to detail made your experience memorable. Knowing that you found every aspect well-thought-out is truly rewarding, and we are thrilled to have contributed to your satisfaction.The fact that you were able to enjoy the swimming and sauna facilities both in the evening and morning, experiencing them in different lights, brings us immense joy. We believe that these moments contribute to the overall well-being of our guests, and we are delighted that you had the opportunity to appreciate them fully.Thank you for choosing us, and we look forward to the pleasure of hosting you again. If there are specific details you loved about your stay or any preferences you have for future visits, please feel free to share.Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager

Dear Victoria, Thank you for sharing your feedback on your recent stay, and we appreciate your perfect rating of 5/5.We are delighted to hear that you had an excellent stay with us. Your positive comments are truly appreciated, and we are pleased to know that everything else met or exceeded your expectations.Regarding your observation about the rooms being a bit dated, we value your input, and we assure you that we are continuously working to enhance our offerings. Your comfort is our top priority, and we appreciate your understanding as we strive to provide a seamless and enjoyable experience for all our guests.Thank you for choosing us, and we look forward to the pleasure of welcoming you again. Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager

Dear Thomas, Thank you for choosing to stay at Shangri-La The Shard, London, and for sharing your feedback with us. We appreciate you taking the time to provide your thoughts on your recent experience.While we see that your overall rating was 5/5, we want to ensure that we meet and exceed all your expectations. If there are specific aspects of your stay that you feel could be improved or if you have any suggestions, please feel free to share them with us. Your insights are valuable in our continuous efforts to enhance our services.We hope to have the pleasure of welcoming you back in the future, and if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing Shangri-La The Shard, London.Best regards,Kurt MacherGeneral Manager

Dear Arinze, I wanted to take a moment to express our sincere appreciation for your recent stay at Shangri-La The Shard, London. Your feedback means the world to us, and we are thrilled to learn that your experience was a positive one.Your generous praise for our staff's friendliness and professionalism, as well as your kind words about the incredible views from your room, truly warm our hearts. We strive to create memorable moments for our guests, and your feedback reinforces our commitment to excellence.Thank you once again for choosing Shangri-La The Shard, London. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the future.Best regards,Kurt MacherGeneral Manager

Dear John, We are overjoyed to receive your perfect 10/10 rating and to know that your stay at Shangri-La Hotel, The Shard, was nothing short of exceptional! Thank you for taking the time to share your positive experience with us.Celebrating your birthday with you was a true pleasure, and we're delighted that you enjoyed the special touch of chocolates delivered to your room. It's our way of making your moments with us even more memorable.We're thrilled to hear that the city view, pool, and breakfast were highlights for you. Providing a seamless experience from the moment you walked in is what we strive for, and it's heartening to know that we succeeded in making your stay enjoyable.While we understand the allure of exploring the nearby dining options, we hope to have the opportunity to welcome you back for an evening meal at the hotel on your next visit. Our culinary team is always ready to create delightful dining experiences.Once again, thank you for choosing Shangri-La for your special celebration. Wishing you continued joy and wonderful moments ahead!Best regards,Kurt Macher General Manager

Dear Valued Guest, We are immensely grateful and thrilled to receive your perfect 10/10 rating for your stay.Your kind words about our welcoming staff and the amazing hotel experience, especially the view, are deeply appreciated.Our team strives to create a welcoming and memorable experience for every guest, and knowing that we succeeded in making your stay special is truly rewarding. We believe that the view from our hotel is one of its most enchanting features, and we are delighted that it added a special touch to your visit.If there were any particular staff members or other aspects of your stay that stood out, we would be delighted to hear more. We always appreciate the opportunity to recognize the efforts of our team and to learn what resonates most with our guests.Thank you once again for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back for another wonderful visit in the near future.Best regards,Kurt MacherGeneral Manager

Dear Rifat, Thank you for sharing your perfect score following your recent stay at Shangri-La The Shard, London. We are thrilled to learn that your experience with us was exceptional, and we truly appreciate your kind words.Your perfect score is a testament to our team's dedication to providing top-notch service and creating memorable moments for our guests. We are delighted to have contributed to your positive experience, and your satisfaction is our greatest reward.As we bid farewell to 2023 and step into the New Year, we want to express our deepest gratitude for choosing Shangri-La for your stay. May the coming year be filled with joy, success, and exciting adventures for you and your loved ones.We look forward to the pleasure of welcoming you back for another extraordinary stay whenever your travels bring you back to London. Your continued support means the world to us, and we are honored to have you as part of the Shangri-La family.Wishing you a Happy New Year filled with happiness, prosperity, and many more unforgettable moments.Best regards,Kurt MacherGeneral Manager

Dear Andrew, We are incredibly grateful and humbled by your glowing review and perfect score following your recent stay at Shangri-La The Shard, London. Knowing that you consistently find our location, service, and facilities outstanding, and that our team has continuously met your requests, is immensely gratifying.It is guests like you, who return time and again, that truly make our work so rewarding. Your recommendation for others to experience Shangri-La at least once in their lifetime is the highest compliment we could receive. We are honored to have earned your trust and loyalty.Our team takes great pride in going above and beyond for our guests, and your acknowledgment of their efforts is a wonderful testament to their dedication. I will ensure that your kind words and appreciation are shared with the entire staff.We sincerely thank you for choosing Shangri-La The Shard, London for your stays in London. We look forward to continuing to serve you and making each visit as memorable as the last. Once again, thank you for your wonderful feedback and for being a valued guest. We eagerly await your next visit.Best regards,Kurt MacherGeneral Manager

Dear Charles, We are absolutely thrilled to receive your top rating following your recent stay at Shangri-La The Shard, London. It is our highest aim to provide an exceptional experience for our guests, and knowing that we have achieved this with you is incredibly gratifying.Your satisfaction is a testament to the hard work and dedication of our entire team. We are committed to maintaining these high standards and ensuring that each visit to our hotel is as memorable and enjoyable as your last.We look forward to the pleasure of welcoming you back in the near future. Thank you once again for choosing Shangri-La The Shard, London. Your feedback is truly valued and appreciated.Best regards,Kurt MacherGeneral Manager

Dear Kavyta, It is an absolute delight to read your glowing review of your recent stay at Shangri-La The Shard, London. We are thrilled to hear that your experience with us was "absolutely amazing" and that our staff played a significant role in making your stay memorable.Our team is dedicated to providing attentive and helpful service, and knowing that this was a highlight of your stay is incredibly gratifying. We strive to create an environment where every guest feels valued and cared for, and it's wonderful to hear that we achieved this for you.Thank you for choosing Shangri-La The Shard, London, and for taking the time to share your positive experience. We look forward to the pleasure of welcoming you back in the future for another pleasurable stay. Best regards,Kurt Macher General Manager

Dear Shangri, Thank you for choosing Shangri-La The Shard, London for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you found our staff to be amazing, as we pride ourselves on providing exceptional service.However, it is clear from your feedback that there are areas where we can improve, particularly regarding the upkeep and offerings in our hotel. Please accept our apologies for any aspects of the room and common areas that did not meet your expectations. Your comments about the need for updating, particularly the deep cleaning or replacement of cushions in our restaurants and lounges, have been noted and will be addressed with our housekeeping and maintenance teams.We also regret to hear that you found the offerings at our in-house restaurant to be lacking. We strive to provide a diverse and satisfying dining experience, and your feedback is invaluable in helping us review and enhance our menu.While we are pleased that the view from our hotel was a highlight, we understand that it is the overall experience that truly makes a stay memorable. We are committed to continuous improvement and will take your comments into serious consideration as we strive to meet and exceed the expectations of our guests.We value your loyalty and hope to have the opportunity to welcome you back in the future, providing a stay that reflects the high standards we aim to achieve.Best regards,Kurt MacherGeneral Manager

Dear Imran, We are absolutely delighted to receive your wonderful feedback regarding your recent stay at Shangri-La The Shard, London. Hearing that you found your experience to be amazing in all aspects, from the view to the breakfast, parking, and facilities, is incredibly gratifying for us.Our team strives to provide an exceptional experience for every guest, and it's heartening to know that we were able to meet and exceed your expectations. The breathtaking views, our culinary offerings, convenient parking, and our range of facilities are all designed to contribute to a memorable and enjoyable stay, and we are thrilled that these aspects resonated so well with you.Your positive feedback is a great encouragement to our entire team and inspires us to continue delivering the highest standard of service and hospitality.We look forward to the opportunity of welcoming you back to Shangri-La The Shard, London in the near future. Thank you once again for choosing Shangri-La The Shard, London and for sharing your experience. Your feedback is greatly appreciated.Best regards,Kurt Macher General Manager

Dear Anthony,We are thrilled and deeply grateful for your perfect score following your stay with us. It is always our highest aim to provide an exceptional experience for our guests, and knowing that we have achieved this with you is incredibly rewarding.Every member of our team is dedicated to creating a welcoming, comfortable, and memorable stay, and your recognition of our efforts is a great source of motivation for us. We are delighted to hear that every aspect of your service and accommodations met your expectations.Thank you once again for choosing to stay with us and for taking the time to provide your rating. We look forward to the opportunity to welcome you back for another perfect experience. Best regards,Kurt Macher General Manager

Dear Guest,Thank you for choosing our hotel for your wife’s special birthday celebration and for taking the time to provide feedback on your stay dated 03/11/23. We truly value your insights as they help us enhance our services and guest experiences.We are pleased that you found the room and your overall time in the hotel relaxing, yet we sincerely apologize for the initial oversight regarding your email communications and the birthday arrangements. We understand that these details are crucial in making special occasions memorable and regret any disappointment caused.Regarding your dining experiences, we are sorry that the seating did not meet your expectations for a romantic atmosphere. We strive to provide the best possible experience for our guests, and clearly, we missed this mark on your visit. Please be assured that we are reviewing our seating allocation process to ensure more consideration and care, especially during busy periods.Concerning the gift in the room and the missed query about the room category, we extend our apologies for these oversights. Every guest's experience is important to us, and we regret any inconvenience this may have caused.As a gesture of our commitment to making your next stay more enjoyable and to demonstrate our appreciation for your feedback, we would like to offer you a complimentary upgrade on your next visit, subject to availability. We hope this gesture will show our dedication to providing you with the high-quality experience you expect and deserve.Thank you once again for your feedback, and we eagerly look forward to welcoming you back.Best regards,Kurt Macher General Manager

Dear Christopher, It is with great joy and appreciation that we received your perfect rating following your recent stay at Shangri-La The Shard, London. Your generous feedback is a true source of encouragement for our entire team, highlighting our commitment to delivering outstanding experiences to our valued guests.At Shangri-La, we strive to create a sanctuary of tranquility and hospitality, and it is feedback like yours that confirms we are on the right path. Your kind words are a testament to the unwavering commitment of our team, and we are thrilled to know we have succeeded in making your stay memorable.We extend our heartfelt thanks once again for choosing Shangri-La The Shard, London. Your trust and support mean the world to us, and we eagerly anticipate the pleasure of welcoming you back for another delightful stay in the near future.Best Regards, Kurt Macher General Manager

Dear Dale,We were overjoyed to receive your perfect score following your recent stay at Shangri-La The Shard, London. Your kind words and positive feedback are truly heartening, and they serve as a wonderful affirmation of the hard work and dedication our team puts in every day to ensure our guests have a memorable experience.At Shangri-La, we are committed to providing exceptional service and creating moments of delight for our guests, and it is always rewarding to hear that we have succeeded in making your stay special.Your perfect score is a testament to the passion and commitment of our entire team, and I have shared your feedback with them as an example of the outstanding guest experience we strive to provide.Once again, thank you for choosing Shangri-La The Shard, London. We are grateful for your trust and support, and we look forward to the opportunity to welcome you back for another exceptional stay in the future.Best regards,Kurt MacherGeneral Manager

Dear Valued Guest,Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Wei Jen, We are truly humbled and appreciative of the time you took to share such a glowing review following your recent stay at Shangri-La The Shard, London.Reading through your feedback, it brings us immense pleasure to learn that your experience was nothing short of exceptional, highlighted by the breathtaking views from your room, as well as the culinary delights enjoyed at TING restaurant. It is our utmost priority to provide a seamless and memorable experience for our guests, and we are elated to know we were able to achieve this for you.Furthermore, we are gratified to hear your kind words about our multilingual front desk team. We strive to create a welcoming and inclusive environment for all our guests, and it is heartening to know that our efforts have not gone unnoticed.Your generous comments serve as a valuable source of motivation for the entire team here at Shangri-La The Shard, London, encouraging us to continue delivering unparalleled experiences for our guests.Once again, thank you for choosing Shangri-La The Shard, London, and for holding us in such high regard. We eagerly look forward to the pleasure of welcoming you back in the near future, ensuring another splendid stay filled with memorable moments.Best regards,Kurt Macher General Manager

Dear Janet, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Daniel, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Kai-Christian, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Toby, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Liang Seng, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Emi, First and foremost, thank you for choosing to stay with us at Shangri-La The Shard, London. We are grateful that you took the time to share your experience and provide us with valuable feedback.We are delighted to know that you had a great stay and enjoyed the unique experiences our hotel offers. Our team works diligently to ensure that each guest has a memorable stay, and it is always rewarding to hear when we have succeeded.However, we have noted your comments regarding the checkout service charge, and we sincerely apologize for any confusion and disappointment this may have caused. Transparency and clear communication are of utmost importance to us, and we understand how crucial it is for our guests to feel fully informed about any charges applied to their stay.Please be assured that your feedback has been shared with our front office team, and we are taking immediate steps to review our communication and billing practices to prevent such misunderstandings in the future.Once again, we appreciate your feedback as it is essential in our continuous efforts to improve our services. We hope this experience will not deter you from choosing Shangri-La The Shard, London in the future, and we look forward to the opportunity of welcoming you back for a flawless and transparent experience.Best regards,Kurt Macher General Manager

Dear Xiaoli, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager

Dear Rob, Thank you for sharing your positive feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our Hotel.Thank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt Macher General Manager

Dear Sau Mei May, Thank you so much for choosing Shangri-La The Shard, London, and for taking the time to share your valuable feedback with us. We are thrilled to hear that your overall experience was exceptional, rating us 10 out of 10!Your commendation means a lot to us, as we always strive to provide our guests with unforgettable and seamless experiences. That being said, we have taken note of your comments regarding the inconsistency in our housekeeping service. Please accept our sincere apologies for any inconvenience this may have caused.We want to assure you that your feedback is invaluable, and we are taking immediate steps to address this issue and ensure that our room make-up services are prompt and consistent moving forward. Our aim is to provide impeccable service at all times, and your input helps us to continue improving and maintaining our high standards.Once again, thank you for choosing Shangri-La The Shard, London, and for sharing your experience. We hope to have the pleasure of welcoming you back soon, ensuring a flawless stay from start to finish.Best regards,Kurt Macher General Manager

Dear Sieun,We are absolutely delighted to read your fantastic review and to know that your stay with us at Shangri-La The Shard, London was nothing short of perfect. It brings us immense joy to learn that the breathtaking views of Tower Bridge from your room, our spacious and comfortable beds, as well as our service standards and delicious breakfast offerings were the highlights of your experience.Our team strives to provide a unique and memorable stay for each of our guests, and knowing that we were able to achieve this for you is truly rewarding.We are grateful for your generous ratings and your recognition of our efforts. Your kind words have been shared with the entire team, serving as a great source of motivation to continue delivering exceptional experiences.We look forward to the pleasure of welcoming you back for another unforgettable stay in the future. Best regards,Kurt MacherGeneral Manager

Dear Silvia, First and foremost, I would like to extend our sincere thanks for choosing Shangri-La The Shard, London for your stay, and for taking the time to share your feedback with us. We are genuinely committed to ensuring that every guest has a memorable and enjoyable experience, and we deeply regret to learn that we fell short of meeting your expectations this time.We acknowledge your concerns regarding the room size, pool facilities, and the security checks at the hotel entrance. We understand that these aspects have significantly impacted your overall perception of our hotel. Please allow me to assure you that your feedback is invaluable to us, as it highlights areas where we can enhance our guest experience.The safety and security of our guests and colleagues are of utmost importance to us, and the checks at the hotel entrance are in place to ensure a secure environment for all. However, we will review our procedures to ensure they are as seamless and unintrusive as possible.Regarding the lighting in the lobby area, we aim to create a tranquil and relaxing ambiance for our guests during the evening. We appreciate your feedback on this, and we will revisit our lighting settings to find a balance that caters to the preferences of all our guests.Our guest services team is taking immediate steps to address the service concerns you have raised, as we strive to provide the highest standard of hospitality that Shangri-La is known for.We truly value your loyalty, and we are committed to making amends. We would appreciate the opportunity to discuss your experience further and to welcome you back, ensuring a stay that not only meets but exceeds your expectations.Thank you once again for your feedback. We are dedicated to constant improvement, and we hope to have the honor of serving you better in the near future.Best regards,Kurt Macher General Manager