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Avis sur NYX Hotel London Holborn by Leonardo Hotels

4 out of 5
NYX Hotel London Holborn by Leonardo Hotels
50-60 Southampton Row, London, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 535 avis sur 888." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 888." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 888." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 888." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 888." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Alexandre

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good overall
Hôtel relativement central et bien placé vis à vis du centre. A 15min à pieds de tout. Literie confortable, chambres propres. Juste dommage de n’avoir qu’un seul lavabo dans une chambre avec double lits King. C’est la seule remarque que je peux avoir, le reste était impeccable.
Séjour de 3 nuits en janvier 2024
Réponse de Stellio Etienne Duty Manager le 9 janv. 2024
Cher Alexandre, Merci pour votre avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et que vous ayez trouvé notre emplacement pratique pour visiter la ville. Nous prenons note de votre suggestion concernant le lavabo et nous allons étudier la possibilité d'en ajouter un dans les chambres avec deux lits King. Nous espérons vous revoir bientôt dans notre établissement. Cordialement, l'équipe de l'hôtel.

8/10 Bien

Jérôme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Stellio Etienne Duty Manager le 24 déc. 2023
Dear Jerome, Thank you for your review and recent stay at NYX. Kind regards,

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon hotel
Tres bien situé sur la Piccadilly line , 5 mn à pied de Covent Garden. Personnel au top. Magnifique piscine et espace spa Grande chambre avec thé , café, bouilloire et caferière Nespresso. Point négatif Salle de bain minuscule et femmes de chambresne parlent pas anglais , baclent le ménage et très bruyantes à 8h du matin.
Séjour de 6 nuits en novembre 2023
Réponse de Stellio Etienne Duty Manager le 15 nov. 2023
Dear Patricia, Dear Guest,We are delighted to hear that you enjoyed your stay at our hotel and that you took the time to share your experience with us. Your feedback is very valuable to us and helps us improve our services and facilities. Thank you for choosing our hotel and for your kind words. We hope to see you again soon.Sincerely,Duty Manager

10/10 Excellent

Josée

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
👍
Séjour de 5 nuits en mai 2023
Réponse de Rowan le 10 mai 2023
Dear Josee,Thank you for taking the time to share your amazing feedback with us! We hope to welcome you back again soon!

8/10 Bien

j b

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Quite disappointing
Check-in was not very smooth. Card terminal issue and the amount that was supposed to be the deposit was actually charged. Then bigger issue on the following day of the check-in. While in the bathroom someone got into my room. I thought it was the cleaning staff. But actually it was a customer that was given the same room. The worst about this is the fact that despite my question to two staff, nobody ever came back to me to explain how it is possible. Nobody apologize neither !!! During my staff I had to ask 3 times for the renewal of the door key card. I complained kindly. The front desk staff said they would come to check the door and let me know what was going on. Once again never heard about them.. I stayed 6 nights, and not a single time the carpet was vacuumed. In the bathroom no possibility to keep the same towel for at least few days in order to reduce water consumption For the check out, I asked the invoice which was not even proposed by the staff. And realized that I had been charged 10£ for an umbrella that I borrowed but brought back. The minimum before charging it would be at least to ask the customer about it to see if it was properly brought back or left in the room. Several details lacking professionalism
Séjour de 6 nuits en mars 2023
Réponse de NYX Team le 3 avr. 2023
Dear J B,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The NYX Team

6/10 Satisfaisant

Arnaud

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Joli design mais prestation décevante
Chambre spacieuse et design, mais absurdement mal agencée (pas de lampes de chevet, armoire très petite avec juste quelques cintres mais pas d’étagères, pas de prise pour le sèche-cheveux dans la salle de bains, …). Ménage mal fait (chambre très poussiéreuse, poils traînant partout). Personnel assez peu accueillant, voire désagréable (la réceptionniste m’appelle à 11 heures pour me dire de quitter la chambre alors que le site web indique que le checkout est à midi). Spa sympa avec grande piscine et salle de gym bien équipée, mais là aussi, on a l’impression de déranger le personnel.
Séjour de 3 nuits en février 2023
Réponse de Mitch le 9 févr. 2023
Dear Arnaud, Thank you for taking the time to review your stay with us. We are sorry some aspects of your experience did not meet your expectations but we thank you for your feedback. We hope to welcome you back again soon.Yours,Mitch, Duty Manager

6/10 Satisfaisant

Olivier

10/10 Excellent

Blerim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour magique à Londres Belle hôtel centre de Londres
Séjour de 5 nuits en décembre 2022
Réponse de NYX le 3 janv. 2023
Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London and thank you for your kind comments about our hotel, we are very proud of our hotel and are so grateful to you for sharing your experience.We hope to welcome you back in the future.Best RegardsEvita Rooms Division Manager

4/10 Médiocre

Ali

Les points faibles : Propreté et personnel et service
Nul pour un 5 étoiles le bar ferme à 23 h mais à 22h30 il refuse déjà les clients. Le service pour faire bref je n’ai jamais connue aussi médiocre je pense que le mieux serait de virer tous le staff et de prendre du personnel qualifié qui a la fonction sourire et être juste aimable. L hôtel pour lui a été rénover mais je pense que l’on peut mieux faire en prenant de vrai architecte impossible d’entrer dans la salle d’eau sans être contorsionniste avec un manque de propreté à tout les niveaux, le personnel qui s’occupe du ménage on un manque de rigueur ( ménage bâcler, manque constamment de linge de bain et personne ne décroche à la réception) bref ne vos pas le tarif et encore moins les 5 étoiles
Séjour de 2 nuits en décembre 2022
Réponse de NYX le 3 janv. 2023
Thank you for taking the time to write a review about your stay. Please accept my apologies for the issues you experienced during your stay.I will pass on your comments to the relevant departments to ensure they are acknowledged and improved immediately. We hope to welcome you back again in the future.Best RegardsEvita

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2022
Réponse de Stellio le 20 oct. 2022
Dear David, Thank you for your recent stay at NYX Holborn. We are looking forward to welcoming you back.Regards, NYX team

10/10 Excellent

André

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement idéal et près d’une station de l’Underground.
Séjour de 3 nuits en juillet 2022
Réponse de Rowan le 15 juil. 2022
Dear Andre, Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London and thank you for your kind comments about our hotel, we are very proud of our hotel and are so grateful to you for sharing your experience. We hope to welcome you back in the future. Best Regards, Rowan Rodrigues, Front Office assistant Manager.

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, interior, cleanliness, customer service and value for money all excellent. Will definitely be booking here again next time I visit London.
Séjour de 1 nuit en avril 2024

8/10 Bien

Aviran, Petah Tikva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Stellio Duty Manager le 18 avr. 2024
Thank you for your positive feedback, Aviran! We hope to welcome you back.

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Centrally located, clean and well-appointed. Very helpful staff.
Séjour de 4 nuits en avril 2024
Réponse de Stellio Duty Manager le 13 avr. 2024
Thank you, Stacy, for your kind words! We're thrilled to hear you enjoyed our central location, cleanliness, and amenities. It's wonderful to know that our staff made a great impression with their helpfulness. We hope to welcome you back soon! Kind regards, Stellio Duty Manager

8/10 Bien

James

Voyage en couple
Les points forts : Équipements
Amazing location and friendly staff. Arrived way earlier than check in time but they were able to get us in our room no fuss. Easy walk from Euston station and central to everything. Only issue was with the shower as it was weak pressure and very slow to warm up. Would stay again!
Séjour de 2 nuits en avril 2024
Réponse de Stellio Duty Manager le 10 avr. 2024
Thank you for your kind words, James! We're thrilled to hear you enjoyed our prime location and the warm welcome from our staff. It's great that we could accommodate your early arrival smoothly. We appreciate your feedback on the shower; we're looking into this to improve our guest experience. Delighted to know you'd stay with us again – we can't wait to welcome you back!

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great hotel, highly recommend, all the staff were helpful and would use again, thank you for a great experience
Séjour de 2 nuits en mars 2024
Réponse de NYX Team le 10 avr. 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best regards, Rowan Rodrigues, Front Office Manager

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was superb and the bed was really comfy, unlike some hotels where the mattress is overly hard or bumpy. Central location and easy walking distance of many of the attractions and theatres.
Séjour de 1 nuit en avril 2024
Réponse de Shana Guest Relations Manager le 6 avr. 2024
Dear Helen,Thank you for taking the time to share your feedback with us! We are so glad to hear that you enjoyed your stay and that you had a comfortable sleep in our DREAM beds. We hope that we can welcome you again soon! Best, Shana Guest Relations Manager

8/10 Bien

Hema

Voyage en couple
Les points forts : Personnel et service
Good hotel but on the final night there was loads of noise as the hotel were trying to break down a door to access a guests room next to ours. Would have appreciated some notice of the hours went on late into the night
Séjour de 3 nuits en mars 2024
Réponse de Shana Guest Relations Manager le 2 avr. 2024
Dear Hema,Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay with us. We are sorry that the emergency maintenance carried out disturbed you. We thank you for your understanding. We hope to welcome you back again.Best,ShanaGuest Relations Manager

8/10 Bien

Adil

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Das Hotel ist perfekt gelegen. Fußläufig sind Geschäfte und U Bahn erreichbar. Soho ist einen kurzen Fußweg entfernt. Das Personal ist insgesamt freundlich und zuvorkommend, der Service im Restaurant beim Frühstück war super, einzig das Housekeeping lässt sehr zu wünschen übrig. Unser Zimmer im 8 Stock wurde nur einmal vor 4 Uhr mittags gereinigt. Insgesamt kann ich das Hotel dennoch sehr empfehlen.
Séjour de 4 nuits en mars 2024
Réponse de Shana, Guest Relations Manager le 30 mars 2024
Dear Adil,Thank you for taking the time to share your experience with us! We hope that we can welcome you back again soon.Best,ShanaGuest Relations Manager

10/10 Excellent

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a convenient and central location. It was one of the few properties in the area with two beds to accommodate a family of four. Although the room was on a small side - to be expected in London. It was a good option for a one night stay. The staff were friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Shana, Guest Relations Manager le 30 mars 2024
Dear Irina,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

Leticia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 4 nuits en mars 2024
Réponse de Shana, Guest Relations Manager le 30 mars 2024
Dear Leticia,Thank you for taking the time to share your feedback. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

Erik

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Stellio Duty Manager le 18 avr. 2024
Thank you for your positive feedback, Erik! We hope to welcome you back.

10/10 Excellent

Craig

Séjour de 1 nuit en mars 2024
Réponse de Stellio Duty Manager le 15 avr. 2024
Dear Craig, Thank you for you recent stay and your review. We look forward to welcome you back.

10/10 Excellent

alexander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel offers convenient proximity to some good restaurants and easy access to public transportation. It’s an ideal base for exploring Soho’s vibrant dining and nightlife scene. I didn’t interact with from desk, as the Check-in and check-out were hassle-free, although I didn’t need much assistance from the front desk. , the lobby staff, particularly Lorena, provided excellent service during our meal. However, the pillows were uncomfortable for my taste, and the bathroom in our specific room (513) was quite small—though I can’t speak for other rooms. Despite these minor issues, our overall experience was fantastic, and I wouldn’t hesitate to book this property again.
Séjour de 4 nuits en mars 2024
Réponse de Stellio Etienne Duty Manager le 26 mars 2024
Hi Alexander,Thanks for sharing your experience! We're thrilled to hear that our hotel served as a great hub for your Soho adventures and that Lorena made your dining experience memorable. Sorry to hear about the pillows and the snug bathroom—room 513 is unique in its layout. Next time, we'd be happy to find a room that suits your needs better. Looking forward to welcoming you back soon!Cheers,

10/10 Excellent

Jamie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel and staff were excellent! Room was spacious and clean, would book here again
Réponse de Stellio Etienne Duty Manager le 26 mars 2024
Hi Jamie, thanks for the stellar review! Thrilled to hear you loved the hotel and our team's service. So glad your room hit the mark. Can't wait to welcome you back!

10/10 Excellent

Ines

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolles stylisches Hotel, schöne und für London große Zimmer sowie Bad. Hat eine gute Bar. Liegt perfekt, um alles mit öffentlichen Verkehrsmitteln zu erreichen oder zu erlaufen, bspw. Covent Garden und Soho. An jeder Ecke sind gute Pub‘s. Tipp: Flughafen Heathrow lohnt sich der Express Zug nicht, da man direkt mit der U-Bahn Piccadilly Line zur Station Hohlborn kommt, die unmittelbar beim Hotel ist.
Séjour de 3 nuits en mars 2024
Réponse de Stellio Etienne Duty Manager le 26 mars 2024
Lieber Ines, vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass dir unser Hotel mit seinem stylischen Design und den geräumigen Zimmern gefallen hat. Super, dass du auch unsere Bar genossen hast und die Lage ideal für deine Erkundungstouren war. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Comfortable stay
Séjour de 1 nuit en mars 2024
Réponse de Stellio Duty Manager le 22 mars 2024
Dear Samuel, Thank you for your recent stay at NYX. We look forward to welcome you back. Kind regards, Stellio Duty Manager

10/10 Excellent

Helen, London

Séjour de 1 nuit en mars 2024
Réponse de Stellio Duty Manager le 10 avr. 2024
Dear Helen, thank you for your review. Best regards,

10/10 Excellent

Kryspin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Stellio Duty Manager le 10 avr. 2024
Dear Kryspin, thank you for your review. Best regards,

10/10 Excellent

Jennifer, Dallas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They treated us so so well. This was a great place to stay and the staff was super friendly. The rooms were big and comfy. Happily will stay here again and recommend.
Séjour de 6 nuits en mars 2024
Réponse de Stellio Duty Manager le 21 mars 2024
Dear Jennifer,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It's wonderful to know that the comfort of our rooms contributed to a memorable stay. We look forward to welcoming you back in the future and appreciate your recommendation to others!Warm regards,

10/10 Excellent

Shaun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the hotel
Séjour de 4 nuits en mars 2024
Réponse de Shana Guest Relations Manager le 16 mars 2024
Dear Shaun,Thank you for taking the time to review your stay with us! We hope to welcome you again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is always attentive and friendly. Will be back again.
Séjour de 1 nuit en mars 2024
Réponse de Shaun le 13 mars 2024
Hi Rebecca,Thanks for taking the time out to leave us this kind review.We are pleased that you enjoyed your stay.The NYX family is looking forward to seeing you again soon.RegardsShaunNight Manager

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value. We loved the location for its walk ability to Covent Gardens and SOHO. Cute cafes nearby as well. The room was clean and sound proof from other guests. Some sirens go by so maybe bring earplugs. The bed was super comfortable. The amenities are great, have a pool and sauna plus a restaurant onsite. We were happy to have this as our home base while in London.
Séjour de 4 nuits en février 2024
Réponse de Stellio Duty Managerr le 9 mars 2024
Dear Jacqueline, I'm glad you enjoyed your stay at our hotel. Thank you for your kind words about our location, room, bed, and amenities. We appreciate your feedback about the noise from the sirens. We apologize for any inconvenience this may have caused you. We hope to see you again soon in London.

10/10 Excellent

Teneisha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/a
Séjour de 2 nuits en mars 2024
Réponse de Stellio Duty Managerr le 9 mars 2024
Dear Teneisha, Thank you for your recent stay at NYX, we hope to welcoming you back soon. Best regards,

10/10 Excellent

Mariko

Séjour de 4 nuits en mars 2024
Réponse de Stellio Etienne Duty Manager le 26 mars 2024
Dear Mariko, Thanbk you for your reviewBest

10/10 Excellent

Penelope, Roland

Séjour de 1 nuit en mars 2024
Réponse de Stellio Duty Manager le 24 mars 2024
Dear Penelope, Thank you for your recent stay at NYZ. We look forward to welcoming you back.

10/10 Excellent

amy

Séjour de 3 nuits en février 2024
Réponse de Stellio Duty Manager le 21 mars 2024
Dear Amy, Thank you for your recent stay and for your review. Kind regards,

6/10 Satisfaisant

Julia

Séjour de 6 nuits en février 2024
Réponse de Stellio Duty Manager le 21 mars 2024
Dear Julia, Thank you for your recent stay and for your review. Kind regards,

10/10 Excellent

Mehmet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A really cool hotel with great staff and customer service. The pool and spa was really good and relaxing.
Séjour de 2 nuits en février 2024
Réponse de Shaun le 18 févr. 2024
Hi Mehmet,Thank you for your kind review.The NYX family is looking forward to seeing you again soon.RegardsShaun Duty Manager

10/10 Excellent

Helen, London

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was fab and great location for the theatre - Guys on reception was fabulous
Séjour de 1 nuit en février 2024
Réponse de Shana, Guest Relations Manager le 13 févr. 2024
Dear Helen,Thank you for taking the time to share your outstanding feedback with us. We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Great service!
Séjour de 3 nuits en février 2024
Réponse de Shana Guest Relations Manager le 11 févr. 2024
Dear Karen,Thank you for sharing you experience with us! We are delighted to hear that the service and location were highlights of your stay! We hope to welcome you again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we arrived for my Mums 60th birthday we felt utterly spoilt! The staff on reception were so friendly. I’d only booked a standard room but it was HUGE and felt very luxurious. We were late checking out as I couldn’t find the ring and the housekeeper knocked - I as worried we get a telling off but she joined us helping to find it, stripping the bed to look for it. We found the ring and had a fantastic stay
Séjour de 1 nuit en janvier 2024
Réponse de NYX Team le 2 févr. 2024
Dear Leanne,Thank you for taking the time to review your stay with us. We are so happy you enjoyed a 5/5 NYXperience! It's amazing to read how you enjoyed every aspect of your stay. Thank you so much for choosing NYX, and we hope to welcome you back again soon! Kind Regards, Rowan Rodrigues, Reception Manager

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de NYX Team le 31 janv. 2024
Dear Jason,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de NYX Team le 22 janv. 2024
Dear Deborah,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

4/10 Médiocre

Stuart

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de NYX Team le 22 janv. 2024
Dear Stuart,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have been in touch with regards to your review. Best regards, Rowan Rodrigues, Reception Manager

10/10 Excellent

Jennine, Temecula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flashy styling and easy to find when we were out and about with the exterior hotel lighting pink/purple/blue. Two blocks from the Hollborn tube. Close to everything but slightly more calm neighborhood than some other tourist areas. We stayed there for 10 days, would stay there again.
Séjour de 10 nuits en janvier 2024
Réponse de NYX Team le 23 janv. 2024
Dear Jennine,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

8/10 Bien

Consolata

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Shana Guest Relations Manager le 16 janv. 2024
Dear Consolata,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay. We hope that we can welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

Toni-ann

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was perfect for getting around the whole city! Very nice area. The hotel itself is trendy, clean, and safe. The room was very clean as well. We didn’t use the spa facilities but looked very nice. Rooftop was closed since it was the winter, but the lobby bar was always hopping and made very good martinis!
Séjour de 3 nuits en janvier 2024
Réponse de Shana Guest Relations Manager le 15 janv. 2024
Dear Toni-Ann,Thank you for the outstanding stay feedback! We are so glad that you had a great stay and enjoyed some cocktails at Midtown Bar and Restaurant. We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This friendly hotel is centrally located, with restaurants, pubs, theatres, shopping and transportation close at hand.
Séjour de 3 nuits en janvier 2024
Réponse de Shana Guest Relations Manager le 28 janv. 2024
Dear John,Thank you for taking the time to share your feedback with us. We are so glad to hear that the location and local amenities were highlights of your stay! We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

6/10 Satisfaisant

Krikour

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
The towels were dirty
Séjour de 2 nuits en décembre 2023
Réponse de Stellio Etienne Duty Manager le 10 janv. 2024
Dear Krikour,Thank you for your review and for choosing our hotel. We apologize for the inconvenience caused by the dirty towels in your room. This is not the standard of cleanliness that we strive to maintain. We have addressed this issue with our housekeeping staff and taken corrective measures to ensure that it does not happen again. We appreciate your feedback and hope to have another opportunity to serve you better in the future.Sincerely,