Avis sur DoubleTree by Hilton London Heathrow Airport
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England
Avis
8,0
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
5 déc. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 déc. 2022
Dear Sidi, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey,
6/10 Satisfaisant
Voyageur vérifié
8 août 2021
Les points forts : Propreté et personnel et service
Mitigé
Voyageur vérifié
Séjour de 6 nuits en août 2021
Réponse de Shannon le 9 août 2021
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service. I do apologize for any inconvenience that this might have caused. I appreciate your comments regarding our staff, and we look forward to welcoming you back to the Doubletree by Hilton in the near future.
6/10 Satisfaisant
Voyageur vérifié
14 août 2020
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de DoubleTree by Hilton London Heathrow Team le 18 août 2020
We are sorry we did not meet expectations, we will take your score on board and that we can provide the best service to our welcomed guest.
We hope to see you soon in the near future and we appreciate your feedback.
8/10 Bien
Olivier
Voyage d’affaires
8 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 1 nuit en mars 2020
Réponse de RR le 11 mars 2020
Dear Reviewer ,thank you for your review!
Best Regards
6/10 Satisfaisant
Arnaud
Voyage en groupe
12 févr. 2020
Les points forts : Propreté
Arnaud
Séjour de 1 nuit en février 2020
Réponse de Nafisa le 13 févr. 2020
I appreciate your feedback. We hope to see you soon in the near future.
Kind regards,
8/10 Bien
Filipe
26 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filipe
Séjour de 1 nuit en novembre 2019
Réponse de RR le 30 nov. 2019
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
mohamed taher
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vraiment très bien
mohamed taher
Séjour de 1 nuit en avril 2019
Réponse de Ruk le 26 avr. 2019
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Voyageur vérifié
2 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Ruk le 2 janv. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
10/10 Excellent
sharon
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sharon
Séjour de 1 nuit en mars 2024
10/10 Excellent
Joanita
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanita
Séjour de 6 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.
6/10 Satisfaisant
Amelia
11 avr. 2024
Les points forts : Personnel et service
Amelia
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Tamara
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Barbara
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
8/10 Bien
Shelmith
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelmith
Séjour de 4 nuits en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 10 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.
4/10 Médiocre
Isaac
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en avril 2024
Réponse de Rukhsana le 8 avr. 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam
10/10 Excellent
Deborah
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 8 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
D
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
D
Séjour de 2 nuits en mars 2024
Réponse de Doubletree by Hilton Heathrow Team le 1 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Summer
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Summer
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 25 mars 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
2/10 Horrible
Bradford K
16 mars 2024
Bradford K
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.
10/10 Excellent
Kevin
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
4/10 Médiocre
Vasken
7 févr. 2024
Vasken
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
cynthis
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cynthis
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 7 févr. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
Rene, Sumter
Voyage en couple
5 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rene
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 févr. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
10/10 Excellent
Dennis
4 févr. 2024
Dennis
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
cynthis
2 févr. 2024
cynthis
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
MIAN
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté et personnel et service
MIAN
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 17 janv. 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Jared, Antioch
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jared
Séjour de 2 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 10 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
4/10 Médiocre
Tracey
9 janv. 2024
Tracey
Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
8/10 Bien
Alistair
Voyage en famille avec de jeunes enfants
7 janv. 2024
Les points forts : Propreté
Alistair
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Nicola
6 janv. 2024
Nicola
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
David
3 janv. 2024
David
Séjour de 2 nuits en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear David, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
6/10 Satisfaisant
Sandeep
Voyage en couple
1 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Sandeep
Séjour de 2 nuits en décembre 2023
Réponse de Rukhsana le 8 janv. 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana
8/10 Bien
Merran
Voyage en famille
31 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Merran
Séjour de 4 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 3 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We sincerely apologize for the unpleasant situation you encountered on the night of your arrival. Your feedback is invaluable to us, and we deeply regret that your initial impression was marred by the noise and disturbance caused by some patrons in the bar area.Please be assured that we take such matters seriously, and we have addressed this issue with our staff to prevent any recurrence. It is disheartening to hear that your dinner experience was affected, and we apologize for the inconvenience caused. We understand the importance of maintaining a pleasant environment for all our guests.We appreciate your understanding and want to assure you that your comments have been shared with our team for further improvement. We strive to provide a comfortable and enjoyable stay for all our guests, and we are committed to making the necessary adjustments to ensure a more positive experience in the future.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.
6/10 Satisfaisant
Gurwinderjit
25 déc. 2023
Gurwinderjit
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 27 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
8/10 Bien
Craig
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 26 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Rafiah
Voyage en couple
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafiah
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 20 déc. 2023
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.
6/10 Satisfaisant
Colin
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would use again but would check facilities first.
Colin
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow le 19 déc. 2023
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,
2/10 Horrible
Shane
Voyage d’affaires
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VAN BREAK IN’S
Shane
Séjour de 2 nuits en décembre 2023
Réponse de Rukhsana le 18 déc. 2023
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,
8/10 Bien
Subash, Hooksett
Voyage en groupe
16 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Subash
Séjour de 4 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
6/10 Satisfaisant
Demi
16 déc. 2023
Les points forts : Propreté
Demi
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
6/10 Satisfaisant
xiao lei
16 déc. 2023
xiao lei
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
Lakhvinder
Voyage en famille
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lakhvinder
Séjour de 2 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.
8/10 Bien
Ali
Voyage en couple
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ali
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Stephen
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 déc. 2023
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
April
14 déc. 2023
April
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 déc. 2023
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Andrew
13 déc. 2023
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 14 déc. 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Herb
10 déc. 2023
Herb
Séjour de 9 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 2 janv. 2024
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
Sara
Voyage en groupe
8 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sara
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 8 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.
8/10 Bien
richard
5 déc. 2023
richard
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 6 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
8/10 Bien
Derek
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Derek
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 6 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.