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Avis sur DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 399 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 356 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1001." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Sidi

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 déc. 2022
Dear Sidi, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Mitigé
Hotel situé a côté de l'aéroport. Utile pour des correspondances. Personnel de l'accueil non professionnel. Ils ont choisi de refuser le paiement avec des billets tjs valables légalement, juste parce que de nouveaux billets ont été mis en circulation. Résultat : une course jusqu'à la banque pour changer les billets. Le personnel du restaurant est aux petits soins. Le personnel de nettoyage est sympathique et professionnel.
Séjour de 6 nuits en août 2021
Réponse de Shannon le 9 août 2021
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service. I do apologize for any inconvenience that this might have caused. I appreciate your comments regarding our staff, and we look forward to welcoming you back to the Doubletree by Hilton in the near future.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en août 2020
Réponse de DoubleTree by Hilton London Heathrow Team le 18 août 2020
We are sorry we did not meet expectations, we will take your score on board and that we can provide the best service to our welcomed guest. We hope to see you soon in the near future and we appreciate your feedback.

8/10 Bien

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de RR le 11 mars 2020
Dear Reviewer ,thank you for your review! Best Regards

6/10 Satisfaisant

Arnaud

Voyage en groupe
Les points forts : Propreté
En transit à Heathrow
Séjour de 1 nuit en février 2020
Réponse de Nafisa le 13 févr. 2020
I appreciate your feedback. We hope to see you soon in the near future. Kind regards,

8/10 Bien

Filipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de RR le 30 nov. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mohamed taher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vraiment très bien
le manger est gratuit pour les enfants, très proche de la station de métro.
Séjour de 1 nuit en avril 2019
Réponse de Ruk le 26 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, chambres propres et confortables. Personnel accueillant et professionnel.
Séjour de 2 nuits en décembre 2018
Réponse de Ruk le 2 janv. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff from Housekeeping to the concierge we professional and welcoming! Very quite, safe, clean and all of the above !! We will stay there again on our next visit !!!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Joanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a home far away from home 🏠. I wouldn’t hesitate recommending it to anyone travelling to London 💯
Séjour de 6 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Satisfaisant

Amelia

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Tamara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were on a long layover and wanted a place to stay for the day. The hotel allowed us to check in early at 9:30am to accommodate us. We even took advantage of the continental breakfast. The staff was wonderful.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff. Convenient. Good breakfast options. Well soundproofed for planes. Shuttle bus to terminal. Easy for a layover.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Bien

Shelmith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good
Séjour de 4 nuits en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 10 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

4/10 Médiocre

Isaac

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was not whAt i expected from a double tree or how hilton rewards menbers get treated. I was placed in a handicap room which was ok but im 6 foot 8 so it was not ideal given proximity of items. The staff were not very friendly Bar and restaurants being open was plus and proxmity was good. Will never stay there again
Séjour de 1 nuit en avril 2024
Réponse de Rukhsana le 8 avr. 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 8 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in staff very helpful, especially Imran
Séjour de 2 nuits en mars 2024
Réponse de Doubletree by Hilton Heathrow Team le 1 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Summer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 25 mars 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Horrible

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Médiocre

Vasken

Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 7 févr. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

Rene, Sumter

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 févr. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Dennis

Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

MIAN

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 17 janv. 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Jared, Antioch

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 10 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

4/10 Médiocre

Tracey

Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bien

Alistair

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Nicola

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

David

Séjour de 2 nuits en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear David, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Satisfaisant

Sandeep

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
Séjour de 2 nuits en décembre 2023
Réponse de Rukhsana le 8 janv. 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

8/10 Bien

Merran

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The night we arrived to check in. The Bar area was horrendous, the noise from two tables from very drunk patrons, with children running around knocking over lamps etc. our dinner in the bar was a nightmare. To be fair this did not reoccur during our stay but it should not have been able to continue even for one night the floor was covered in mess and the tables were left with glasses and plates for too long. Other patrons not involved in the two noisy tables were universally not impressed. The accomodation is very comfortable and rooms are spacious, although they need to rethink their pillows, they are all extremely soft and despite requests are limited in number. Firm pillows should also be available for those that want them. It made sleeping at night more uncomfortable than the beds themselves deserved. Overall the staff were polite but not overly helpful at times. Even given the reduced rate this hotel has the Hilton name and good service costs nothing. I would recommend overall with the couple of caveats above.
Séjour de 4 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 3 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We sincerely apologize for the unpleasant situation you encountered on the night of your arrival. Your feedback is invaluable to us, and we deeply regret that your initial impression was marred by the noise and disturbance caused by some patrons in the bar area.Please be assured that we take such matters seriously, and we have addressed this issue with our staff to prevent any recurrence. It is disheartening to hear that your dinner experience was affected, and we apologize for the inconvenience caused. We understand the importance of maintaining a pleasant environment for all our guests.We appreciate your understanding and want to assure you that your comments have been shared with our team for further improvement. We strive to provide a comfortable and enjoyable stay for all our guests, and we are committed to making the necessary adjustments to ensure a more positive experience in the future.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

6/10 Satisfaisant

Gurwinderjit

Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 27 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 26 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Rafiah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk clerk was really friendly and welcoming. And…… the cookies were the icing on the cake
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 20 déc. 2023
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.

6/10 Satisfaisant

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would use again but would check facilities first.
Hotel was easy to find. Charge of £15 to park car on open car park without security was unnecessary. Room was good, and clean, with a few niggles. Wet room was not what we wanted, and was dangerous when used. The whole floor stayed wet for hours. We could not get internet because it kept asking me to join members club, despite being a member for years. There was no way to log in with existing membership and the phone in the room did not work to ask advice. Food in the bar was good and well priced.
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow le 19 déc. 2023
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,

2/10 Horrible

Shane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VAN BREAK IN’S
TRADESMEN BEWARE! they have regular break ins on vans parked in there car park, I spoke to a member of staff who said it happens 2/3 times a week. My van was parked outside the doors and still had all my tools taken. There are no security measures in place to stop this, people can drive on and off at there pleasure.
Séjour de 2 nuits en décembre 2023
Réponse de Rukhsana le 18 déc. 2023
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,

8/10 Bien

Subash, Hooksett

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Satisfaisant

Demi

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Satisfaisant

xiao lei

Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

Lakhvinder

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay at Hilton was good although some of the furniture needs updating and carpets need a deep clean. The parking is too expensive and Hilton should at least provide a cheaper parking for customers staying at the hotel. Staff were very good.
Séjour de 2 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.

8/10 Bien

Ali

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay for the price you pay, room lighting was not the best. £5 tray charge for any room service
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 déc. 2023
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to central london
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 déc. 2023
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

April

Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 déc. 2023
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Andrew

Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 14 déc. 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Herb

Séjour de 9 nuits en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 2 janv. 2024
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

Sara

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Gentleman who checked us in was very abrupt, bordering on rude, not only to us but also to the guest behind us waiting to check in. Rest of staff pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 8 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.

8/10 Bien

richard

Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 6 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Bien

Derek

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking should be included ...not charged
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 6 déc. 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.