Avis sur Holiday Inn London - Kensington High St., an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel
Wrights Lane, Kensington, London, England
Avis
7,4
Bien
8,0/10
Propreté
7,6/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Anfi le 24 mars 2024
Dear Caroline Michèle,Thank you for taking the time to leave us a 4 out of 5 review on Expedia regarding your recent stay. We're pleased to hear that your experience with us was largely positive, and we appreciate your feedback as it is essential for our continuous improvement.We aim for excellence in all we do and are always looking for ways to enhance our guests' experiences. If there are specific areas you believe could use improvement or particular highlights of your stay you'd like to share, we'd love to hear more from you. Your insights are invaluable to us in our ongoing efforts to provide outstanding service and accommodations.We hope to have the pleasure of welcoming you back in the near future, where we will strive not only to meet but exceed your expectations.Warm regards,Guest relations
10/10 Excellent
Younes
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Younes
Séjour de 3 nuits en février 2024
4/10 Médiocre
Dominique
29 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominique
Séjour de 6 nuits en décembre 2023
Réponse de Guest Relations le 31 déc. 2023
Dear Dominique, Thank you for your recent stay at Holiday Inn Kensington High St and thank you for rating your stay with us. All feedback is important and valuable to us, as it helps us see what is working and what is not working. We appreciate you and we promise to work on providing better guest satisfaction. Kind Regards,Lisa
8/10 Bien
Pierre-Laurent
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et fonctionnel, au personnel compétent !
Pierre-Laurent
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations le 31 déc. 2023
Dear Pierre-Laurent, Thank you for your recent stay at Holiday Inn Kensington High St and thank you for rating your stay with us. We are pleased to know that you liked our hotel. All feedback is important and valuable to us, as it helps us see what is working and what is not working. We appreciate you and we promise to work on providing better guest satisfaction and experience.Kind Regards,Lisa
10/10 Excellent
Sebastien, Mont Saint-Hilaire
13 nov. 2023
Les points forts : Propreté et personnel et service
Sebastien
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 7 déc. 2023
Dear Sebastien,Thank you for taking time to provide us feedback about your stay with us. We are pleased to hear that you had a wonderful stay with us.All feedback is important to us as it gives us an opportunity to see what is and what is not working.We hope to see you again in future stays!Kind Regards,LisaGuest Relations
10/10 Excellent
Mariam
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mariam
Séjour de 6 nuits en août 2023
6/10 Satisfaisant
Maeva
31 mai 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Maeva
Séjour de 4 nuits en mai 2023
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
11 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en mars 2023
6/10 Satisfaisant
ALBAN
5 mars 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
ALBAN
Séjour de 2 nuits en mars 2023
8/10 Bien
JEAN MAURICE
26 févr. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
JEAN MAURICE
Séjour de 6 nuits en février 2023
8/10 Bien
Voyageur vérifié
Voyage en famille
26 févr. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Problème d hygiène
Voyageur vérifié
Séjour de 3 nuits en février 2023
6/10 Satisfaisant
Voyageur vérifié
17 févr. 2023
Les points faibles : Propreté et confort de la chambre
Globalement déçu, hôtel moyennement propre
Voyageur vérifié
Séjour de 1 nuit en février 2023
8/10 Bien
Soumia
Voyage en groupe
7 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréble séjour entre amies !
Soumia
Séjour de 3 nuits en février 2023
10/10 Excellent
Blanche
29 janv. 2023
Blanche
Séjour de 2 nuits en janvier 2023
10/10 Excellent
Lilia
Voyage en groupe
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lilia
4/10 Médiocre
zouhair
Voyage en couple
8 nov. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
zouhair
4/10 Médiocre
stephane
Voyage d’affaires
20 sept. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
stephane
Séjour de 4 nuits en septembre 2022
Réponse de Ana le 20 sept. 2022
Dear Stephene, Thank you so much for your feedback. Best Regards
10/10 Excellent
Aurélie
11 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Aurélie
Séjour de 7 nuits en août 2022
Réponse de Any le 20 sept. 2022
Dear AurelieThank you for sharing feedback about your recent stay with us.Thank you. Any
6/10 Satisfaisant
Julie
Voyage en famille
14 août 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Julie
Séjour de 4 nuits en août 2022
Réponse de Ana le 23 sept. 2022
Dear Julie Thank you very much for taking the time to share your experience .
6/10 Satisfaisant
Voyageur vérifié
2 août 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 4 nuits en juillet 2022
Réponse de Ana le 20 sept. 2022
Dear Guest, Thank you so much for your feedback. Best Regards
8/10 Bien
Patricia
19 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patricia
Séjour de 4 nuits en juillet 2022
10/10 Excellent
Voyageur vérifié
Voyage en groupe
10 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mai 2022
Réponse de Gio le 10 juin 2022
Dear Guest,
Thank you for sharing your positive feedback with us.
Best Regards
6/10 Satisfaisant
Vincent
9 mai 2022
Les points forts : Propreté
Très moyen
Vincent
Séjour de 4 nuits en mai 2022
Réponse de Gio le 10 juin 2022
Dear Vincent,
Thank you for sharing your feedback with us.
Best Regards
8/10 Bien
THOMAS
Voyage en groupe
3 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
THOMAS
Séjour de 4 nuits en avril 2022
Réponse de Gio le 10 juin 2022
Dear Maria,
Thank you for sharing your feedback with us.
Best Regards
6/10 Satisfaisant
Odile
Voyage en famille
24 avr. 2022
Les points faibles : Propreté et confort de la chambre
Peut mieux faire
Odile
Séjour de 4 nuits en avril 2022
Réponse de Ana le 27 avr. 2022
Dear Odile,
Thank you for looping us into your concern about your stay. What you described certainly is not the kind of experience we want any of our guests to have. I am sorry to miss out on this area. I've communicated your sentiments with our management team for review.
I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
8/10 Bien
ISABELLE
Voyage en couple
24 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ISABELLE
Séjour de 3 nuits en avril 2022
Réponse de Ana le 27 avr. 2022
Dear Isabelle, Thank you for taking the time to leave us a review following your recent stay here at Holiday Inn - Kensington High Street. We are really pleased to see that we have been able to score a 4 out of 5 stay! We cannot wait to have the chance at hosting you again, should you wish to return. Kindest regards,
8/10 Bien
sophie, VILLARS
10 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sophie
Séjour de 2 nuits en avril 2022
Réponse de Any le 11 avr. 2022
Dear Sophie, Thank you for taking the time to leave us a review following your recent stay here at Holiday Inn - Kensington High Street. We are really pleased to see that we have been able to score a 4 out of 5 stay! We cannot wait to have the chance at hosting you again, should you wish to return. Kindest regards,
8/10 Bien
Amelie
2 déc. 2021
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pas mal
Amelie
Séjour de 3 nuits en novembre 2021
8/10 Bien
Marine
Voyage en groupe
14 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Petit séjour à Londres entre fille
Marine
Séjour de 5 nuits en novembre 2021
8/10 Bien
Hanna
8 nov. 2021
Hanna
Séjour de 4 nuits en novembre 2021
10/10 Excellent
Voyageur vérifié
11 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel!
Voyageur vérifié
Séjour de 5 nuits en septembre 2021
Réponse de Any le 2 oct. 2021
Thank you for taking the time to share your experience . Best regards, Guest Services
10/10 Excellent
Andreea
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andreea
Séjour de 2 nuits en mars 2024
4/10 Médiocre
Ian
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en mars 2024
8/10 Bien
Petra
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petra
Séjour de 5 nuits en mars 2024
10/10 Excellent
Christine
23 mars 2024
Les points forts : Personnel et service
Christine
Séjour de 4 nuits en mars 2024
Réponse de Anfi le 24 mars 2024
Dear Christine, Thank you for your great review.Best regards,Guest relations
10/10 Excellent
Paula, The Villages
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 6 nuits en mars 2024
Réponse de Andrea le 23 mars 2024
Dear Paula, We are truly humbled by your glowing review of your 5-night stay at Holiday Inn. It brings us immense joy to know that our team's efforts to be helpful and friendly significantly enhanced your experience with us. We're especially delighted to hear that the breakfast was a highlight of your stay, with your husband enjoying the best sausage ever and you appreciating the wide variety of food groups offered.It's great to know that both the quality and value of our dining options met your expectations, and that our bar restaurant provided delicious meals alongside superb service. Your satisfaction with the premium king room, its ample storage for luggage, and the convenience of having a fridge in the room are exactly the comforts we strive to provide for a home-away-from-home experience.Your comments about our ideal location, being a short walk from High Street station and surrounded by food and shops, highlight one of the aspects we are most proud of. While we regret that you didn’t get the chance to enjoy our indoor pool and spa, we hope that on your next visit, you will have some time to relax and indulge in those amenities as well.We are looking forward to welcoming you back for another memorable stay. Until then, we wish you safe travels and more wonderful adventures. Please do not hesitate to reach out to us for your future bookings or any special requests to make your next stay even more enjoyable.Warmest regards,Guest relations
10/10 Excellent
Ao
Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ao
Séjour de 3 nuits en mars 2024
2/10 Horrible
Christopher
Voyage en groupe, Voyage en couple
21 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mars 2024
Réponse de GS le 23 mars 2024
Dear Christopher, Thank you for contacting us we have received your email.Best regards
10/10 Excellent
Liselotte Lotta Maria
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liselotte Lotta Maria
Séjour de 3 nuits en mars 2024
Réponse de GS le 24 mars 2024
Dear Maria, Tack för att du delade din upplevelse! Vi är glada att höra att du uppskattade vårt mycket bra läge nära Kensington station, med lättillgänglig tunnelbana och bussar för dina utflykter. Vi strävar alltid efter att ge våra gäster en bekväm och ansluten vistelse, och det låter som att vi lyckades med det för din del.Hoppas att vi får nöjet att välkomna dig tillbaka snart för ännu en fantastisk vistelse.Vänliga hälsningar,Best regards,Guest Relations Anfi
8/10 Bien
Marlene
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlene
Séjour de 3 nuits en mars 2024
Réponse de Guest relations le 24 mars 2024
Dear Marlene, Vielen Dank für Ihr positives Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns als "sehr gut" bewertet haben. Ihr Lob motiviert uns, unseren hohen Standard an Service und Qualität weiterhin zu halten und zu verbessern.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße,
8/10 Bien
Tariq
16 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tariq
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Marlene de Jesus
10 mars 2024
Les points forts : Propreté
Marlene de Jesus
Séjour de 7 nuits en mars 2024
Réponse de Anfi le 24 mars 2024
Dear Marlene de Jesus,Thank you for taking the time to leave a review of your recent stay with us, shared on Expedia. We're grateful for your feedback and take it seriously as it helps us to understand where we can improve.We see that we did not fully meet your expectations, scoring 3 out of 5. We strive to provide an exceptional experience for all our guests, and we apologize if we fell short in any way during your visit. We are keen to learn more about any specific aspects of your stay that could have been enhanced. Whether it was our services, amenities, or any other area, your detailed feedback would be invaluable to us.We are committed to making improvements based on our guests' experiences and would appreciate the opportunity to hear more about your stay. Please feel free to reach out to us directly to share more details.We hope to have the chance to welcome you back in the future and provide a more satisfying experience that truly reflects the high standard of hospitality we aim to deliver.Warm regards,
8/10 Bien
John
28 févr. 2024
John
Séjour de 1 nuit en février 2024
Réponse de GS le 24 mars 2024
Dear John, Thank you for you review. We hope to exceed your expectations next time around and provide to with the best service. Best regards,
8/10 Bien
Mark
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 2 mars 2024
Dear Mark, Thank you for choosing to stay with us and for sharing your thoughts. We truly value your feedback, as it plays a crucial role in our continuous efforts to improve our services and offerings.We understand your concern regarding the price of our breakfast and apologize if it did not meet your expectations in terms of value. Our aim is always to provide a high-quality, varied breakfast option that justifies the cost, incorporating fresh, locally-sourced ingredients wherever possible. However, we recognize that everyone's value perception is different, and we're sorry we didn't hit the mark for you.We appreciate your suggestion and understand the importance of offering options that cater to all our guests' preferences and budgets. Please know that we are continually reviewing our pricing and offerings to ensure they align with our guests' expectations and provide value for money.We hope this experience will not deter you from staying with us again. We would love the opportunity to welcome you back and exceed your expectations in the future. If there's anything specific we can do to make your next stay more enjoyable or if you have further suggestions, please do not hesitate to contact us directly.Thank you once again for your feedback. We look forward to the opportunity to serve you again.Warm regards,Guest relations
10/10 Excellent
Margaret
Voyage en groupe
28 févr. 2024
Les points forts : Équipements
Margaret
Séjour de 6 nuits en février 2024
Réponse de Filip le 10 mars 2024
Dear Margaret, It's wonderful to hear that you enjoyed our hotel's great location, found our staff pleasant, and thought highly of our breakfast offerings. We're also pleased that the proximity of the subway added to the convenience of your stay, making it easier for you to explore and navigate the area. We aim to provide a comfortable and enjoyable experience for all our guests, and your feedback is greatly appreciated. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.Best regards,Guest Relations
10/10 Excellent
Linda
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en février 2024
Réponse de Anfi le 24 mars 2024
Dear Linda,Thank you for your glowing 5 out of 5 rating on Expedia and for taking the time to share your experience. We're thrilled to hear that you enjoyed your 4-night stay with us, finding our space lovely, big, and welcoming, with a delicious breakfast to start your days. It’s wonderful to know that Holiday Inn continues to be a place where you feel at home and that we’ve managed to meet all your expectations.Our team is dedicated to providing the best possible experience for our guests, and your kind words serve as a great encouragement to us all. We're so glad you chose to stay with us and that we could contribute positively to your time away from home.We look forward to welcoming you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warmest regards,Guest Relations
10/10 Excellent
Harry
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Séjour de 2 nuits en février 2024
Réponse de Anfi le 24 mars 2024
Dear Harry,Thank you for the fantastic 5 out of 5 rating on Expedia! We're thrilled to see that you had a wonderful experience with us. Our team strives to provide outstanding service and create memorable stays for all our guests, and it's heartening to know we've succeeded with your visit.If there were any highlights of your stay or specific aspects that you particularly enjoyed, we'd love to hear more about it. Feedback from our guests is invaluable as it helps us continue to enhance our service and ensure we keep meeting and exceeding expectations.We look forward to the opportunity to welcome you back in the future for another excellent experience.Warm regards,
4/10 Médiocre
Neil
Voyage en famille avec de jeunes enfants
19 févr. 2024
Les points faibles : Personnel et service
Neil
Séjour de 2 nuits en février 2024
10/10 Excellent
Lis
Voyage en groupe
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lis
Séjour de 2 nuits en février 2024
Réponse de GS le 24 mars 2024
Dear Lis,Thank you for sharing your positive experience with us. We're delighted to know that our location conveniently close to the Tube, along with the cleanliness and modernity of our rooms, contributed to a very pleasant stay. It's also wonderful to hear that our staff's friendliness stood out to you; we take great pride in our team's dedication to providing warm and welcoming service to all our guests.Your feedback regarding the ladies' locker room in the spa facility is greatly appreciated. While we're glad to hear it was still nice and clean, we recognize the importance of keeping our facilities updated to ensure the best possible experience for our guests. Please rest assured that we are taking your comments into consideration as part of our ongoing efforts to improve and refresh our amenities.We look forward to the opportunity to welcome you back in the future for another enjoyable stay. If there's anything we can do to make your next visit even more comfortable, please don't hesitate to let us know.Warm regards,
4/10 Médiocre
Maddie
18 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Maddie
Séjour de 2 nuits en février 2024
Réponse de Anfi le 24 mars 2024
Dear Maddie,Thank you for taking the time to leave a review. We're truly sorry to see that your experience did not meet your expectations, reflected in the 2 out of 5 rating. We strive to provide our guests with the highest level of comfort and service, and it seems we missed the mark during your stay.We would greatly appreciate the opportunity to understand more about the aspects of your stay that led to your dissatisfaction. Whether it concerns our accommodations, amenities, service, or any other area, your feedback is crucial for us to make the necessary improvements.We're committed to ensuring our guests have enjoyable and comfortable experiences, and your insights are invaluable in helping us achieve this goal. Please feel free to reach out to us directly with more details or any specific issues you encountered. We would also like to discuss ways we might make amends and hopefully welcome you back for a stay that truly meets your expectations.Thank you again for your feedback, and we look forward to hearing from you.Warm regards,