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Avis sur Staycity Aparthotels, London, Heathrow

4 out of 5
Staycity Aparthotels, London, Heathrow
High Point Village, Station Approach, Hayes, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1117 avis sur 2356." "
Note des voyageurs de 8 (Bien), d’après 860 avis sur 2356." "
Note des voyageurs de 6 (Satisfaisant), d’après 237 avis sur 2356." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 2356." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 2356." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Ibnenadeem

Voyage en famille
Les points forts : Propreté et confort de la chambre
Super !!
Le séjour a été super. La chambre est spacieuse et propre. Nous avons passé un bon séjour , cependant, il est dommage qu'ils ne fournit pas de matelas bébé avec le lit bébé. Cela ne nous empechera pas de revenir. A bientot et merci à toute l'équipe !
Séjour de 3 nuits en mai 2022
Réponse de Kristina Front office manager le 14 mai 2022
Dear Ibnenadeem, It brings a smile to our faces to see that you had such an enjoyable stay with us. We aim to deliver only the best service our guests deserve. It is great to see we achieved to do so with you. Kind Regards,

10/10 Excellent

Frédéric

Les points forts : Propreté et confort de la chambre
Excellent à refaire!
Très bon accueil, rapport prix prestation très intéressant et très accommodant dans le contexte actuel. À refaire sans hésitation !
Séjour de 3 nuits en octobre 2020
Réponse de Kristina duty manager le 23 oct. 2020
Dear Frederic, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

10/10 Excellent

IsaE., Hendaye

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté simplicité et participe du lieu situé sur la gare de Hayes and harlington
Séjour de 5 nuits en février 2020
Réponse de Kristina Guest services manager le 9 mars 2020
Dear IsaE, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Appartement propre mais dommage d'avoir des draps troués...
Séjour de 4 nuits en décembre 2019
Réponse de Kristina guest services manager le 4 janv. 2020
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Kind regards,

10/10 Excellent

christophe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vraiment chouette
Le service est vraiment chouette, le personnel est très sympathique et serviable.
Séjour de 3 nuits en décembre 2019
Réponse de Kristina guest services manager le 4 janv. 2020
Dear Christophe, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Aucun service
L’appart nickel à l’arrivée, nous sommes restés 4 nuits pas un seul passage des femmes de ménage, pas une seule fois on nous a changé les draps ou les serviettes. Nous rentrions trop tard pour réclamer le service et partions tôt ils garantissaient que cela serait fait mais personne n’est jamais passé. L’appart est spacieux et le confort nécessaire s’y trouve rien à redire là dessus.
Séjour de 4 nuits en décembre 2019
Réponse de Kristina guest services manager le 4 janv. 2020
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Kind regards,

10/10 Excellent

Emmanuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Hotel parfait calme et propre tres bien place Prenez la oneday travelcard,elle vous offre l aller retour londres et trajets illimites toute la journee pour13 livres
Séjour de 3 nuits en décembre 2019
Réponse de Kristina guest services manager le 4 janv. 2020
Dear Emmanuel, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Kristina guest services manager le 4 janv. 2020
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Kind Regards,

8/10 Bien

Zahra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien situé juste en face du de la gare qui permet d acceder en 20 min la gare de Paddington a Londres
Séjour de 4 nuits en décembre 2019
Réponse de Kristina Guest Services Manager le 11 déc. 2019
Dear Zahra, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards,

8/10 Bien

Bastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Personnel souriant et serviable. Nous avons demandé à changer de chambre car celle donnée ne nous convenait pas (adaptée PMR) et cela a été fait dans la foulée. Literie confortable et chambre propre. Arrêt de train en bas de l’hôtel ce qui est un plus car il faut 20 min pour rejoindre la gare de Paddington. Bon séjour dans l’ensemble
Séjour de 4 nuits en novembre 2019
Réponse de Kristina guest services manager le 23 nov. 2019
Dear Bastien, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. Kind regards,

8/10 Bien

Noureddine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Kristina guest services manager le 11 nov. 2019
Dear Noureddine, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon établissement, seule point négatif : on ne peut pas ouvrir les fenêtres en grand.
Séjour de 2 nuits en octobre 2019
Réponse de Manager le 9 oct. 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

10/10 Excellent

Siham, Strasbourg

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique sejour vraiment rien a dire il manque juste une machine a cafe est ca sera le top du top. Merci bcp
Séjour de 3 nuits en septembre 2019
Réponse de Manager le 27 sept. 2019
Dear Siham, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en août 2019
Réponse de Kristina Guest Services Manager le 21 août 2019
Dear Guest, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en août 2019
Réponse de Kristina Guest Services Manager le 21 août 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ce que j'ai le plus aimé c'est que l'hôtel est proche de l'aéroport. Et ce que j'ai moins aimé c'est qu'il a fallut ouvrir plein de portes lors du transport de bagages entre l'ascenceur et notre chambre.
Séjour de 1 nuit en août 2019
Réponse de Manager le 20 août 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

10/10 Excellent

Ronan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2019
Réponse de Manager le 12 août 2019
Dear Ronan, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est accueillant le bâtiment est propre
Séjour de 2 nuits en juin 2019
Réponse de Kristina Guest Services Manager le 14 juin 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour agréable. Bon rapport qualité prix
Séjour de 4 nuits en mai 2019
Réponse de Manager le 1 juin 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Accueil chaleureux et chambre d’une propreté remarquable
Séjour de 4 nuits en mai 2019
Réponse de Kristina Guest Services Manager le 21 mai 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

10/10 Excellent

abdessalem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité prix
Un hôtel a 10min de Heathrow , l'hôtel se situe juste devant le métro , on peut y prendre le train en 20 min on arrive a la gare de Paddington ,Hayes est une ville cosmopolite , beaucoup de restaurant magasin ouvert même tard , l'hôtel est magnifique, très bon service, sourire des employés , la chambre très propre , cela fait la 6ieme fois que je réserve a staycity ,je le recommande
Séjour de 1 nuit en avril 2019
Réponse de Kristina Guest Services Manager le 10 mai 2019
Dear Abdessalem, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2019
Réponse de Kristina Guest Services Manager le 6 mai 2019
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Kind Regards,

10/10 Excellent

Ldm, Calgary, Ca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is near public transport and the airport.
Séjour de 4 nuits en avril 2019
Réponse de Manager le 25 avr. 2019
Dear Ldm, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019
Réponse de Kristina Guest Services Manager le 3 mai 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2019
Réponse de Kristina Guest Services Manager le 10 avr. 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards,

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en mars 2019
Réponse de Kristina Guest Services Manager le 6 avr. 2019
Dear Guest, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appartement bruyant dû au train Bonne appart avec tout les équipements nécessaire
Séjour de 3 nuits en mars 2019
Réponse de Kristina Guest Services Manager le 2 avr. 2019
Dear Guest, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Kind Regards,

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en mars 2019
Réponse de Kristina Guest Services Manager le 30 avr. 2019
Dear Guest, I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Kind Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement très bien équipé et très propre. Idéal pour découvrir Londres car proche de l'aéroport et en face de la gare. Très satisfait de notre séjour.
Séjour de 4 nuits en février 2019
Réponse de Nick le 27 févr. 2019
Dear Guest, Thank you very much for your review. We are delighted that you enjoyed your stay and that you were able to make good use of our location. We hope to be able to welcome you back again soon. Kind regards, Nick Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2019
Réponse de Kristina Guest Services Manager le 30 avr. 2019
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2019
Réponse de Kristina Guest Services Manager le 2 avr. 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2018
Réponse de Manager le 6 janv. 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Appart hôtel bien équipé, un personnel accueillant et serviable. Petits sous de propreté pour les draps et le click clac
Séjour de 4 nuits en décembre 2018
Réponse de Manager le 5 janv. 2019
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Mehdy

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 10 nuits en décembre 2018
Réponse de Kristina Guest Services Manager le 6 janv. 2019
Dear Mehdy, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us. Kind Regards, Kristina Guest Services Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
J'ai aimé la proximité aux différents transports, le quartier avec plusieurs commerces et restaurants....manque juste un peu la langue française
Séjour de 11 nuits en décembre 2018
Réponse de Kristina Guest Services Manager le 4 janv. 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards, Kristina Guest Services Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Très bien situé. Propre. Très contente. Commerces a proximité
Séjour de 3 nuits en décembre 2018
Réponse de Kristina Guest Services Manager le 7 janv. 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en décembre 2018
Réponse de Kristina Guest Services Manager le 1 janv. 2019
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us. Kind Regards, Kristina Guest Services Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2018
Réponse de Manager le 13 déc. 2018
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2018
Réponse de Manager le 20 nov. 2018
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de Manager le 3 nov. 2018
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Franck

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en octobre 2018
Réponse de Kristina Guest Services Manager le 30 oct. 2018
Dear Franck, er. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards,

8/10 Bien

Stephane

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice location with train station just in front of the hotel! Staff very friendly
Séjour de 3 nuits en août 2018
Réponse de Guest services manager le 1 sept. 2018
Dear Stephane, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Odd smell throughout the Hotel. Parking staff not helpfull at all (mostly interested in taking pictures with their phones and being rude to customers). No coffee machine in the rooms and selling more expensive coffee at the restaurant compared to shops around...
Séjour de 1 nuit en mai 2018
Réponse de Guest services manager le 3 juin 2018
Dear Guest, Thank you very much for taking the time to provide feedback on your recent stay with us. We are very sorry to read of the issues that you faced in attempting to access our property by car. It is unfortunately the case that we are located on a private road owned by a third party company over which we have no control. This company employees a parking control organisation to monitor and direct traffic in the area, and it is occasionally the case that tickets are issued for those vehicles that violate the restrictions in place. That said, it is signposted in multiple places along the length of the street that no parking/drop-offs may take place outside of the marked short-stay bays. For the convenience of our guests, we ourselves rent two of these bays (which are signposted) for the exclusive use of our guests and taxis. We very much hope that we will have the opportunity to welcome you again in the future. Kind Regards, Mohit

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etablissement très bien placé, à côté de la gare de Hayes (15 min de train pour Paddington gare et direct vers Heathrow aéroport) et d'un Tesco (supermarché). Arrêt de bus à proximité. Personnel disponible et accueillant. Pour ma part, j'ai eu un grand appartement, propre, balconnet, double vitrage (à souligner car peu fréquent sur les autres hôtels que nous avons faits). C'est sûr qu'on entend un peu les trains mais on peut pas tout avoir, donc pas un problème. On y reviendra avec plaisir.
Séjour de 2 nuits en mai 2018
Réponse de Guest services manager le 18 mai 2018
Dear Guest. Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. We very much look forward to being able to welcome you again in the near future. Kind regards, Mohit

2/10 Horrible

Boubousstours

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas sympa du tout
Reservation faite par erreur. Je les ai contacté pour trouver un arrangement. Rien de possible. C est dommage. Je ne recommande pas l hotel.
Séjour de 4 nuits en mai 2018
Réponse de Mohit le 21 mai 2018
Dear Guest, Thank you very much for taking the time to provide feedback on your recent stay at our aparthotel. As guest service is at the heart of everything we do, we are extremely sorry to read that we fell short of your and our own standards on this occasion. We would like to therefore apologise sincerely for this fact, and for any failures on our part that may have occasioned it. We very much hope that we will have the opportunity to welcome you again in the future, Kind Regards

10/10 Excellent

isabelle, marseille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
établissement spacieux et bien aménagé.
Agréable séjour dans cette résidence bien aménagée, un personnel à l'écoute et souriant. Seul bémol : un peu loin mais la station de transport est devant l’hôte, mais le coût des transports est très cher, soit 18 livres par jour.
Séjour de 4 nuits en avril 2018
Réponse de Nick le 7 mai 2018
Dear Isabelle, Thank you very much for your review, and for taking the time to comment on your stay with us. We're delighted to read that you enjoyed your time here, and also that you were happy with our staff service. We hope to be able to welcome you again in the near future. Kind regards, Nick Front Office Manager

8/10 Bien

Jimmy

Les points forts : Propreté et confort de la chambre
Bon rapport qualité-prix
Bon séjour dans ce stay city, situé. A 50 minutes en train du centre-ville de londre c'est tout de même une bonne distance mais la station de train est tout à côté et on rarement attendue plus de 10 minutes ce qui est excellent toutefois l'aller-retour durant une s Maine complète nous as coûté près de 150.00$ .Notre appartement était tout de même propre et nous avions tout ce dont nous avions besoin pour la semaine. Le personnel à la réception sont très gentils et serviables
Réponse de Nick le 30 mars 2018
Dear Jimmy, Thank you very much for taking the time to review your recent stay with us. We're very pleased to read that you enjoyed your stay, and especially that you found our staff to be friendly. We hope that you will consider staying with us again during your next visit to London. Kind regards, Nick Front Office Manager

10/10 Excellent

abdessalem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Haye ans harlington yessss
Weekend shopping , 4 ieme fois que je prend cette hôtel , idéal pas très loin du centre, underground et nationale rail sont dispo , acceuil professionnel
Séjour de 1 nuit en janvier 2018
Réponse de Mohit Guest Services Manager le 5 févr. 2018
Dear Abdessalem, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel moderne bien équipé et très bien desservi par les transports avec station de train juste à côté et plusieurs ligne de bus également qui dessert la ville.
Séjour de 5 nuits en décembre 2017
Réponse de Mohit Guest Services Manager le 5 févr. 2018
Dear Guest, Thank you very much for taking the time to provide a review of your recent stay at our aparthotel. We're delighted to find that you were able to rate most aspects of your stay highly. As we are driven by our guest feedback, and our attempts to constantly improve our customer service, we value your feedback. We very much look forward to being able to welcome you again in the near future. Kind regards,

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2017