Avis sur Sofitel London Gatwick
Sofitel London Gatwick
North Terminal, London Gatwick Airport, Gatwick, England
Avis
8,8
Excellent
9,4/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
6 mars 2024
Séjour de 1 nuit en février 2024
Réponse de GO le 26 mars 2024
Dear Pierrette,Thank you for sharing your feedback score. Should you wish to share more information regarding your experience, we would be happy to hear so that we can investigate on your behalf. We hope we would have the opportunity to welcome you back again so that we can hopefully fully exceed your expectations next time around.Regards,Guest Relations Team
8/10 Bien
Daniel
17 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Daniel
Séjour de 1 nuit en octobre 2023
Réponse de Omkar (Night Manager) le 24 oct. 2023
Dear Daniel, Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick
4/10 Médiocre
stephanie
12 août 2023
stephanie
Séjour de 1 nuit en août 2023
Réponse de Rania le 13 août 2023
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
2/10 Horrible
olivier
13 juil. 2023
olivier
Séjour de 1 nuit en juillet 2023
Réponse de Rania le 12 août 2023
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick
6/10 Satisfaisant
CLAUDE
Voyage en famille, Voyage en groupe
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CLAUDE
Réponse de A le 14 juin 2023
Cher Claude,Merci d'avoir pris le temps d'ecrire votre avis,je suis vraiment navree d'entendre que la chambre n'etait pas dans vos attente.Je vais referer votre avis aux departments concerner.Je suis ravie que les restaurants vous ont plu.Mes meilleurs salutations.Sofitel London Gatwick
10/10 Excellent
Aissata
Voyage en couple
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aissata
Réponse de Gareth Adcock le 23 janv. 2023
Thank you for your lovely review. I hope that we can welcome you back in the near future.Kind regards,Gareth AdcockFront of House Manager
8/10 Bien
Caroline
Voyage d’affaires
24 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle chambre avec une French touch
Caroline
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Sani
5 août 2022
Sani
Séjour de 1 nuit en août 2022
4/10 Médiocre
François
11 juil. 2022
François
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Kim
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en mars 2024
10/10 Excellent
Anthony
18 mars 2024
Anthony
Séjour de 1 nuit en mars 2024
Réponse de Tundi le 18 mars 2024
Dear Anthony, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
10/10 Excellent
David
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Tundi le 18 mars 2024
Dear David, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
10/10 Excellent
Grace
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 16 mars 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.
10/10 Excellent
RICHARD
11 mars 2024
RICHARD
Séjour de 1 nuit en janvier 2024
Réponse de Sofitel london Gatwick le 12 mars 2024
Hi Mr Richard,Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick
10/10 Excellent
Stephen
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en mars 2024
Réponse de Reception le 9 mars 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.
8/10 Bien
helena
7 mars 2024
Les points forts : Propreté
helena
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 8 mars 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team
6/10 Satisfaisant
Patrick
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 8 mars 2024
Bonjour,Thank you for your kind words! I am very pleased to read that you had a good experience at the Sofitel London Gatwick.Thank you for your Feedback. Please accept our apologies for any inconvenience that you may have encountered with us. Feedback as yours are what helps us to improve or service for our tomorrow. Thank you once again for bringing this matter to our attention. We hope to see you again in the near future. Kind regards,Front office team
10/10 Excellent
Grace, S. Egremont
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 5 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team
10/10 Excellent
Pauline
Voyage en groupe
2 mars 2024
Pauline
Séjour de 1 nuit en février 2024
Réponse de Sofitel Gatwick Team le 2 mars 2024
Dear Pauline, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards,
10/10 Excellent
Mark
28 févr. 2024
Mark
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team
10/10 Excellent
Heather
Voyage en famille avec de jeunes enfants
25 févr. 2024
Heather
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.We at Sofitel Gatwick try to take every opportunity to go above and beyond guest needs ensuring that our guests have a wonderful stay experience and I was deeply disappointed to learn that your stay was ruined the faulty air con as this should not have happened. Please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us.
10/10 Excellent
Michael
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.
6/10 Satisfaisant
Avis
24 févr. 2024
Avis
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team
8/10 Bien
Julie
20 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. As our priority is to ensure our customers are receiving impeccable service, please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future.
6/10 Satisfaisant
Stuart
Voyage en couple
18 févr. 2024
Stuart
Séjour de 1 nuit en février 2024
Réponse de Reception le 19 févr. 2024
Dear Stuart, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick
10/10 Excellent
Tracey
Voyage en groupe
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 1 nuit en février 2024
Réponse de Chris J le 19 févr. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team
6/10 Satisfaisant
Jason
Voyage en couple
16 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 févr. 2024
Dear Jason, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick
8/10 Bien
Alex
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Hi ALex, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team.Kind Regards
10/10 Excellent
Lorraine
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en février 2024
Réponse de Chris J le 19 févr. 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.
8/10 Bien
Diana
11 févr. 2024
Diana
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team
10/10 Excellent
Jay
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jay
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Dear Jay, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
10/10 Excellent
Edmond
Voyage en couple
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edmond
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
•Hi Edmond, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards
10/10 Excellent
Troy
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Troy
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Hi Troy , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards
10/10 Excellent
Colin
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colin
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Dear Colin , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards
6/10 Satisfaisant
Ian, Luon
Voyage en couple
5 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 févr. 2024
Dear Ian, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick
8/10 Bien
Jeremy
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 1 nuit en janvier 2024
Réponse de laiba le 16 févr. 2024
Hi Jeremy, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards
10/10 Excellent
Jess
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jess
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to fill out this review.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.
8/10 Bien
Stephen
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Réponse de laiba le 16 févr. 2024
Hi Stephen, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards
6/10 Satisfaisant
Anna
15 janv. 2024
Les points forts : Personnel et service et équipements
Anna
Séjour de 1 nuit en janvier 2024
Réponse de Tundi le 20 janv. 2024
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
2/10 Horrible
Susan
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en janvier 2024
Réponse de Tundi le 20 janv. 2024
Dear Susan, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick
10/10 Excellent
Ralph, Rothesay
Voyage en couple
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ralph
Séjour de 1 nuit en janvier 2024
Réponse de Reception Manager le 18 janv. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team
10/10 Excellent
hanif
8 janv. 2024
hanif
Séjour de 1 nuit en janvier 2024
Réponse de Anushree le 1 févr. 2024
Dear Hanif, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team
2/10 Horrible
Jason
Voyage en famille
8 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 févr. 2024
Good Afternoon Jason, Than you for your scoring.With Regards,
10/10 Excellent
Alan
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en octobre 2023
Réponse de Reception Manager le 18 janv. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team
10/10 Excellent
Margaret
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en décembre 2023
Réponse de Reception Manager le 18 janv. 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Kind regards,Front office Team.
10/10 Excellent
Ian, Reading
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en octobre 2023
Réponse de Anushree le 1 févr. 2024
Dear Ian, Thank you for your feedback. This means a lot to us and will be sharing your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team
10/10 Excellent
Karen
Voyage en famille avec de jeunes enfants
29 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 21 janv. 2024
Hello Karen, thank you for your review of your recent stay with us. We very are delighted to hear that you enjoyed your time with us !
6/10 Satisfaisant
helen
23 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Stay somewhere else
helen
Séjour de 1 nuit en décembre 2023
Réponse de Tundi le 20 janv. 2024
Dear Helen, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick
8/10 Bien
Anna
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en décembre 2023
Réponse de Anushree le 1 févr. 2024
Dear Anna, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team
10/10 Excellent
Karyn
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karyn
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 21 janv. 2024
Hello Karyn, thank you for your review of your recent stay with us. We very are happy to hear that you enjoyed everything in our hotel !