1 chambre, draps en coton égyptien, literie de qualité supérieure

Avis sur Sofitel London Gatwick

4 out of 5
Sofitel London Gatwick
North Terminal, London Gatwick Airport, Gatwick, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 726 avis sur 1145." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 1145." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1145." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1145." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1145." "

9,4/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

2/10 Horrible

pierrette

Séjour de 1 nuit en février 2024
Réponse de GO le 26 mars 2024
Dear Pierrette,Thank you for sharing your feedback score. Should you wish to share more information regarding your experience, we would be happy to hear so that we can investigate on your behalf. We hope we would have the opportunity to welcome you back again so that we can hopefully fully exceed your expectations next time around.Regards,Guest Relations Team

8/10 Bien

Daniel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Omkar (Night Manager) le 24 oct. 2023
Dear Daniel, Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick

4/10 Médiocre

stephanie

Séjour de 1 nuit en août 2023
Réponse de Rania le 13 août 2023
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

2/10 Horrible

olivier

Séjour de 1 nuit en juillet 2023
Réponse de Rania le 12 août 2023
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

6/10 Satisfaisant

CLAUDE

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé. Directement accessible du terminal Nord. Chambres plutôt petites. Climatisation à la limite de l'acceptabilité. Si vous arrivez avant midi, vous devrez payer un supplément (65£) pour avoir la chambre plus tôt. Bons restaurants dans l'hôtel. Moins dispendieux que dans le terminal!
Réponse de A le 14 juin 2023
Cher Claude,Merci d'avoir pris le temps d'ecrire votre avis,je suis vraiment navree d'entendre que la chambre n'etait pas dans vos attente.Je vais referer votre avis aux departments concerner.Je suis ravie que les restaurants vous ont plu.Mes meilleurs salutations.Sofitel London Gatwick

10/10 Excellent

Aissata

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Réponse de Gareth Adcock le 23 janv. 2023
Thank you for your lovely review. I hope that we can welcome you back in the near future.Kind regards,Gareth AdcockFront of House Manager

8/10 Bien

Caroline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle chambre avec une French touch
La meilleure literie ! Chambre agréable avec des rappels de touche française comme les tableaux, la deco de la salle de bain et les produits Balmain. J'aime beaucoup
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Sani

Séjour de 1 nuit en août 2022

4/10 Médiocre

François

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Anthony

Great location to North terminal
Séjour de 1 nuit en mars 2024
Réponse de Tundi le 18 mars 2024
Dear Anthony, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thoroughly enjoyed our pre-flight stay. Easy access, quick check-in by cheerful staff and a great casual dining experience in the main bar. Room was clean and fresh with a very comfortable bed and big walk-in shower. Absolutely everything we needed for a restful night before a long journey.
Séjour de 1 nuit en mars 2024
Réponse de Tundi le 18 mars 2024
Dear David, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

10/10 Excellent

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 16 mars 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

10/10 Excellent

RICHARD

Séjour de 1 nuit en janvier 2024
Réponse de Sofitel london Gatwick le 12 mars 2024
Hi Mr Richard,Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As usual this is a fantastic hotel. The staff are wonderful and very friendly especially Margo in the 8th floor lounge. The rooms are large and very clean and had everything you need. This hotel is highly recommended, especially the 8th floor lounge. 5 stars.
Séjour de 1 nuit en mars 2024
Réponse de Reception le 9 mars 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

8/10 Bien

helena

Les points forts : Propreté
Its in airport
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 8 mars 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

6/10 Satisfaisant

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was excellent and well prepared. Two issues. 1. Dispenser for toilet paper was unhinged. 2. No shampoo in shower dispenser - they should ensure all containers are full.
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 8 mars 2024
Bonjour,Thank you for your kind words! I am very pleased to read that you had a good experience at the Sofitel London Gatwick.Thank you for your Feedback. Please accept our apologies for any inconvenience that you may have encountered with us. Feedback as yours are what helps us to improve or service for our tomorrow. Thank you once again for bringing this matter to our attention. We hope to see you again in the near future. Kind regards,Front office team

10/10 Excellent

Grace, S. Egremont

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent in every way.
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 5 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

10/10 Excellent

Pauline

Voyage en groupe
All perfect
Séjour de 1 nuit en février 2024
Réponse de Sofitel Gatwick Team le 2 mars 2024
Dear Pauline, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards,

10/10 Excellent

Mark

Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

10/10 Excellent

Heather

Voyage en famille avec de jeunes enfants
Staff and Italian restaurant all very good. Family room perfect size for family of 4, good amenities and clean. Unfortunately the air con does not work, we turned it down to 15 degrees but it stayed at 22/23 degrees all night, all of us had trouble sleeping as the room was so hot and stuffy, consequently we felt dreadful in the morning before our flight. Such a shame this is an ideal hotel for north terminal, but if u can’t sleep it defeats the object of coming down the night before to get a good nights rest ahead of a morning flight
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.We at Sofitel Gatwick try to take every opportunity to go above and beyond guest needs ensuring that our guests have a wonderful stay experience and I was deeply disappointed to learn that your stay was ruined the faulty air con as this should not have happened. Please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to Gatwick terminal. Staff was hard to understand on the phone.
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.

6/10 Satisfaisant

Avis

Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

8/10 Bien

Julie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very convenient for both North and South terminals. Lift from airport to hotel was broken, not a huge issue for us as we could use the escalator without any problems. Lift from lobby to rooms made a terrible nice that 1) didn’t feel us with confidence when using it 2) could be heard from the room resulting in a lot of disturbance during the night. The room itself was clean and the beds comfortable. Shower worked well. We ate in the Asian restaurant which was expensive for the quality of the food. Overall it was ok.
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. As our priority is to ensure our customers are receiving impeccable service, please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future.

6/10 Satisfaisant

Stuart

Voyage en couple
On arrival allocated the room but the key didn’t work went to reception, they said the key would know work know, went back to the room and it still didn’t work then realised they had changed the room number without telling us. Room un serviced, shower tray waste not inplace we had to ring for milk for the room and were handed a bag of tea coffee etc with no apologies just here and left! When asked at the bar what lagers they had the person didn’t know and then had to find a menu. Food was good and quick. Experience was poor for the type of hotel.
Séjour de 1 nuit en février 2024
Réponse de Reception le 19 févr. 2024
Dear Stuart, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

10/10 Excellent

Tracey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient as on site at the airport. Easy check in and out.
Séjour de 1 nuit en février 2024
Réponse de Chris J le 19 févr. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

6/10 Satisfaisant

Jason

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paid £210 a night whe. We checked in they were selling at £139. Told book direct and they are only getting £178 from Expedia. Book on the day cheaper
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 févr. 2024
Dear Jason, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

8/10 Bien

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal location very near Gatwick North Terminal. Quick and easy check in. Noon check out allows for leisurely lie in followed by tasty relaxed breakfast.
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Hi ALex, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team.Kind Regards

10/10 Excellent

Lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, friendly staff, sumptuously comfortable bed, great choice of bathroom products. Always my go to hotel for airport convenience, just a very short walk.
Séjour de 1 nuit en février 2024
Réponse de Chris J le 19 févr. 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

8/10 Bien

Diana

Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 21 mars 2024
Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

10/10 Excellent

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Effortless experience from start to finish.
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Dear Jay, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

10/10 Excellent

Edmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient access to Gatwick airport… Pleasant, courteous service, and a very nice hotel
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
•Hi Edmond, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel to stay at in Gatwick, even if you’re flying from the South Terminal, staying here is by far the best. Different strokes and all that sure, but this place makes it all so easy, like access to a lounge. Book both if you have the choice, definitely book the night at the hotel if you’re flying early, book the night even if you’re not!?
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Hi Troy , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de laiba le 16 févr. 2024
Dear Colin , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

6/10 Satisfaisant

Ian, Luon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location was great - especially linking up with meet & greet car park. Staff at Reception were poor - giving misleading information re car park. Reception claimed I had to pay for my dinner before actually choosing it and would not except the bill for dining being paid once the amount was known like a normal restaurant - very unhelpful.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 févr. 2024
Dear Ian, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

8/10 Bien

Jeremy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a lay over
Séjour de 1 nuit en janvier 2024
Réponse de laiba le 16 févr. 2024
Hi Jeremy, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

10/10 Excellent

Jess

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Reception Manager le 28 févr. 2024
Thank you for taking the time to fill out this review.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de laiba le 16 févr. 2024
Hi Stephen, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

6/10 Satisfaisant

Anna

Les points forts : Personnel et service et équipements
The bed mattress 'dipped' where previous guests had slept, needs either renewing or at the very least, turning the mattress over. Also standard lamp was not working in the bedroom. However, overall, a good easy overnight stay before early flight out from Gatwick.
Séjour de 1 nuit en janvier 2024
Réponse de Tundi le 20 janv. 2024
Dear Guest, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

2/10 Horrible

Susan

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room was very clean, bed was so comfortable but the toilet flush dripped all night and I kept waking up, even with the bathroom door shut. Such a shame as I was looking forward to a relaxed start to my trip.
Séjour de 1 nuit en janvier 2024
Réponse de Tundi le 20 janv. 2024
Dear Susan, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

10/10 Excellent

Ralph, Rothesay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can walk to the airport, very convenient, staff was friendly and helpful
Séjour de 1 nuit en janvier 2024
Réponse de Reception Manager le 18 janv. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

10/10 Excellent

hanif

Séjour de 1 nuit en janvier 2024
Réponse de Anushree le 1 févr. 2024
Dear Hanif, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

2/10 Horrible

Jason

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 févr. 2024
Good Afternoon Jason, Than you for your scoring.With Regards,

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and convenient
Séjour de 1 nuit en octobre 2023
Réponse de Reception Manager le 18 janv. 2024
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en décembre 2023
Réponse de Reception Manager le 18 janv. 2024
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Kind regards,Front office Team.

10/10 Excellent

Ian, Reading

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Anushree le 1 févr. 2024
Dear Ian, Thank you for your feedback. This means a lot to us and will be sharing your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

10/10 Excellent

Karen

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Perfect for an early flight
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 21 janv. 2024
Hello Karen, thank you for your review of your recent stay with us. We very are delighted to hear that you enjoyed your time with us !

6/10 Satisfaisant

helen

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Stay somewhere else
Reception girl was very rude, had no idea what she was doing, couldn't find reservation for ages even though i had booked and paid in full and provided a reservation number. Wasn't given any info on wifi, hotel facilities, restaurant or where to access the airport from. Bathroom in room was dirty got housekeeping to come and clean it, not friendly, couldn't be bothered. Over priced wouldn't stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Tundi le 20 janv. 2024
Dear Helen, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Anushree le 1 févr. 2024
Dear Anna, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

10/10 Excellent

Karyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for airport! Staff were all so helpful and friendly, really comfortable beds and food at the bar lovely.
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 21 janv. 2024
Hello Karyn, thank you for your review of your recent stay with us. We very are happy to hear that you enjoyed everything in our hotel !