Avis sur Point A Hotel London Liverpool Street
Point A Hotel London Liverpool Street
13-15 Folgate Street, London, England
Avis
8,2
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Nikky le 9 janv. 2024
Dear Valentine,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel well-located and convenient for accessing the metro. We appreciate your comments regarding the room soundproofing and cleaning frequency. Your feedback is invaluable to us as we continuously strive to improve our services. We will certainly address the areas of concern raised to enhance the overall experience for our guests.We hope to welcome you back in the future and provide you with an improved stay.
6/10 Satisfaisant
Océane
1 janv. 2024
Les points faibles : Personnel et service
Le minimum
Océane
Séjour de 2 nuits en décembre 2023
Réponse de Nikky le 3 févr. 2024
Dear Oceane,Thank you for taking the time to share your feedback with us. We truly value your input and apologize for falling short of your expectations. Your comments regarding the cleanliness, room arrangement, and heating control have been duly noted, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.We appreciate your understanding and are committed to providing a pleasant experience for all our visitors. Your feedback is invaluable to us, and we will strive to make the necessary improvements. We hope to have the opportunity to welcome you back and offer you an enhanced stay that reflects the high standards we aim to uphold.
8/10 Bien
Olivier LE
Voyage d’affaires
11 nov. 2023
Les points forts : Propreté et personnel et service
Olivier LE
Séjour de 3 nuits en novembre 2023
Réponse de Iman le 13 nov. 2023
Thank you for rating us. We will take your valuable adviced.
10/10 Excellent
NICOLAS
Voyage d’affaires
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICOLAS
Séjour de 1 nuit en octobre 2023
Réponse de Tchad le 17 oct. 2023
Thank you for the rating
6/10 Satisfaisant
lionel
10 oct. 2023
Les points faibles : Propreté
lionel
Séjour de 2 nuits en octobre 2023
Réponse de Tchad le 17 oct. 2023
Thank you for your rating
10/10 Excellent
Alain
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 3 nuits en septembre 2023
Réponse de Tchad le 15 sept. 2023
Thank you for sharing your positive experience! We're glad to hear that you enjoyed your stay and found the location convenient for exploring the attractions, even if it involves a pleasant 25-minute walk. Your tip about having lunch is valuable; London can be quite pricey, so it's smart to plan ahead for meals. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Catherine
30 août 2023
Catherine
Séjour de 1 nuit en août 2023
Réponse de Tchad le 8 sept. 2023
Thank you for the rating!
10/10 Excellent
Catherine
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Catherine
Séjour de 1 nuit en août 2023
Réponse de Tchad le 8 sept. 2023
Thank you for your rating!
10/10 Excellent
magali
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
magali
Séjour de 5 nuits en août 2023
Réponse de Tchad le 16 août 2023
Thank you for your rating!
8/10 Bien
Irina
Voyage en famille
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located hotel for visiting London
Irina
Séjour de 1 nuit en août 2023
Réponse de Tchad le 16 août 2023
Thank you for taking the time to leave a review.We have both windowed and windowless rooms. Might I suggest trying a room with a window in a future stay?Hopefully you will give us another chance so that you may experience one of those instead.
8/10 Bien
Aurelie
17 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Aurelie
Séjour de 3 nuits en juillet 2023
Réponse de Tchad le 21 juil. 2023
Thank you.
6/10 Satisfaisant
zehira
26 juin 2023
Les points faibles : Propreté
zehira
Séjour de 3 nuits en juin 2023
Réponse de Tchad le 28 juin 2023
Thank you for sharing your feedback with us. We appreciate your comments and would like to provide some clarification regarding our room cleaning process.To maintain a balance between guest comfort and environmental sustainability, we have implemented a policy of cleaning the rooms every three days. This allows us to minimize our ecological footprint and reduce the consumption of resources. However, we do understand the importance of fresh towels and a clean environment, which is why we ensure that towels and bins are changed daily.We apologize if this policy was not clearly communicated during your stay. We will review our communication methods to ensure that our guests are fully informed about our cleaning procedures.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2023
Réponse de Tchad le 19 juin 2023
Thank you for the rating!
8/10 Bien
Justine
Voyage en couple
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justine
Séjour de 2 nuits en mai 2023
Réponse de Bruno le 14 mai 2023
Thanks for your feedback, we are looking forward to your coming back.
10/10 Excellent
Voyageur vérifié
18 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en avril 2023
Réponse de Bruno le 19 avr. 2023
Thanks for your feedback, We are delighted that you have had a great stay with us and hope to see you again.
8/10 Bien
Jean-Marc
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Point A
Jean-Marc
Séjour de 3 nuits en mars 2023
Réponse de Tchad le 29 mars 2023
Thank you for your kind words :)
10/10 Excellent
Regis
8 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
belle découverte
Regis
Séjour de 4 nuits en mars 2023
Réponse de George le 8 mars 2023
Dear Guest,Thank you for the great review. We hope to see you again at Point A Liverpool Street soon.Best RegardsGeorgeHost
8/10 Bien
Rose
18 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
10/10 Excellent
MALIKA
29 déc. 2022
MALIKA
Séjour de 7 nuits en décembre 2022
Réponse de Tchad le 9 janv. 2023
Thanks for the 10/10!
10/10 Excellent
Christine, Marseille
1 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Réponse de Tchad le 21 déc. 2022
We are glad you enjoyed your stay. The area is really great and becomes more like a party area at the weekend with busy streets and night clubs and pubs open all around.
6/10 Satisfaisant
Asma
23 nov. 2022
Les points forts : Propreté et personnel et service
Asma
Séjour de 3 nuits en novembre 2022
Réponse de Tchad le 23 nov. 2022
Thank you for the feedback. I will discuss this with my team.Kind regards,
10/10 Excellent
Joanna
3 oct. 2022
Joanna
Séjour de 2 nuits en septembre 2022
8/10 Bien
Markus Jr
17 août 2022
Markus Jr
Séjour de 4 nuits en août 2022
10/10 Excellent
Alexandre
Voyage en famille
13 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandre
Séjour de 6 nuits en août 2022
6/10 Satisfaisant
Yann
Voyage en couple
11 juil. 2022
Les points forts : Propreté et personnel et service
Yann
Séjour de 3 nuits en juillet 2022
4/10 Médiocre
Voyageur vérifié
24 juin 2022
Les points faibles : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2022
8/10 Bien
Hermine
10 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hermine
Séjour de 3 nuits en juin 2022
8/10 Bien
Raouf
24 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trip 3 nuits a Londres
Raouf
Séjour de 3 nuits en mai 2022
6/10 Satisfaisant
Ilan
28 févr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Noisy
Ilan
Séjour de 4 nuits en février 2022
Réponse de Stu Clay le 28 févr. 2022
Thank you for your feedback, I am very sorry for the disturbances you encountered during your stay. We work with the neighbouring build project to ensure any disturbance is kept to a minimum with works not starting before 8am. I am pleased my team were able to resolve the safety alarm that activated in your room.
8/10 Bien
Eve
15 nov. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A recommander, bonne literie et proche métro !
Eve
Séjour de 3 nuits en novembre 2021
Réponse de Stu Clay le 15 nov. 2021
Dear Eve, I am pleased to note our well appointed accommodation matched your stay requirements. Thank you for the kind recommendations.
8/10 Bien
Jesse
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jesse
Séjour de 2 nuits en avril 2024
Réponse de Nikky le 16 avr. 2024
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.
8/10 Bien
Nathan John
9 avr. 2024
Les points forts : Propreté et personnel et service
Nathan John
Séjour de 4 nuits en avril 2024
Réponse de Nikky le 12 avr. 2024
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.
6/10 Satisfaisant
Lorena
9 avr. 2024
Les points faibles : Personnel et service
Lorena
Séjour de 1 nuit en avril 2024
Réponse de Nikky le 12 avr. 2024
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.
6/10 Satisfaisant
Mark
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en avril 2024
Réponse de Nikky le 9 avr. 2024
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.
10/10 Excellent
Selena
Voyage en couple
3 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Selena
Séjour de 3 nuits en décembre 2023
Réponse de Nikky le 4 avr. 2024
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
8/10 Bien
Gareth, Burnham on Crouch
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en mars 2024
Réponse de Nikky le 4 avr. 2024
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
10/10 Excellent
Jason
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mars 2024
Réponse de Nikky le 2 avr. 2024
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.
6/10 Satisfaisant
Fryderyka
Voyage en couple
29 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Fryderyka
Séjour de 3 nuits en mars 2024
Réponse de Nikky le 1 avr. 2024
Dear Fryderyka,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel's location suitable for your trip. We apologize for any inconvenience caused by the condition of your room. Please rest assured that we take cleanliness and maintenance seriously, and we will address the issues you have highlighted to ensure a more comfortable experience for future guests. We will use your feedback constructively to enhance the overall guest experience at our hotel. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for an improved stay that meets and exceeds your expectations.
10/10 Excellent
Israel
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Israel
Séjour de 1 nuit en mars 2024
Réponse de Nikky le 1 avr. 2024
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.
10/10 Excellent
Iona
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iona
Séjour de 1 nuit en mars 2024
Réponse de Nikky le 1 avr. 2024
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.
8/10 Bien
Dale
Voyage d’affaires
14 mars 2024
Les points forts : Équipements
Dale
Séjour de 3 nuits en mars 2024
Réponse de Nikky le 1 avr. 2024
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.
10/10 Excellent
Godfrey Obinna
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Godfrey Obinna
Séjour de 3 nuits en mars 2024
Réponse de Nikky le 11 mars 2024
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.
8/10 Bien
Dirk
Voyage en couple
10 mars 2024
Les points forts : Propreté et personnel et service
Dirk
Séjour de 2 nuits en mars 2024
Réponse de Nikky le 11 mars 2024
Dear Dirk,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location well suited for a short trip to London, with convenient access to local transport, restaurants, and nearby highlights.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.
10/10 Excellent
Russell
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Russell
Séjour de 1 nuit en décembre 2023
8/10 Bien
Thomas Ewald
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas Ewald
Séjour de 4 nuits en février 2024
Réponse de Nikky le 11 mars 2024
Thank you for your rating. We look forward to welcoming you back again soon.
2/10 Horrible
JJ
2 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JJ
Séjour de 1 nuit en janvier 2024
Réponse de Nikky le 3 mars 2024
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.
8/10 Bien
Anne, Leipzig
1 mars 2024
Anne
Séjour de 3 nuits en février 2024
Réponse de Nikky le 3 mars 2024
Dear Anne,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.
10/10 Excellent
Rosendo
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosendo
Séjour de 5 nuits en février 2024
Réponse de Nikky le 3 mars 2024
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.
8/10 Bien
Victoria Jane
Voyage en groupe, Voyage d’affaires
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria Jane
Séjour de 2 nuits en février 2024
Réponse de Nikky le 3 mars 2024
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.
6/10 Satisfaisant
Omo
23 févr. 2024
Omo
Séjour de 1 nuit en février 2024
Réponse de Nikky le 3 mars 2024
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.