Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
13 janv. 2024
Séjour de 4 nuits en janvier 2024
Réponse de Josef Mikulka le 15 janv. 2024
Hi Sarah,Thank you so much for taking the time to rate your recent stay at our hotel. We're delighted you enjoyed your time with us and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager
8/10 Bien
thierry
8 août 2023
Les points forts : Personnel et service
thierry
Séjour de 3 nuits en août 2023
Réponse de Josef Mikulka, Hotel Manager le 10 août 2023
Hi Thierry,Thank you for taking the time to rate your stay an 8 out of 10. I'm delighted that you had a great time with us and I hope we'll see you at the Hilton London Metropole again soon. Kind regards, Josef Mikulka Hotel Manager
10/10 Excellent
BENOIT
17 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
BENOIT
Séjour de 2 nuits en juillet 2023
Réponse de Josef Mikulka le 19 juil. 2023
Hi Benoit,Thank you so much for your review and 5 out of 5 rating. We're delighted you had such a great time at our hotel and hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Josef MikulkaHotel Manager
8/10 Bien
Karim
26 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karim
Séjour de 3 nuits en mai 2023
10/10 Excellent
gwladys
Voyage en famille
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gwladys
Séjour de 4 nuits en mai 2023
Réponse de Josef Mikulka le 30 mai 2023
Hi gwladys,Thank you so much for taking the time to rate your recent stay with us. I'm delighted you had such a great time with us and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
26 févr. 2023
Voir ci avant
Voyageur vérifié
Séjour de 3 nuits en février 2023
10/10 Excellent
Amanda
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mars 2024
10/10 Excellent
Pascale
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pascale
Séjour de 3 nuits en avril 2024
8/10 Bien
Gustavo
Voyage d’affaires
20 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Gustavo
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Mark
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en avril 2024
Réponse de Bill Fisher le 17 avr. 2024
Hi Mark,Thank you for your review. I'm sorry to hear you were disturbed by noise from our lifts and that you found them a little slow. We're currently working on upgrading them all, one at a time, which will eventually see them running much more efficiently in the future. I apologise for the inconvenience caused this time but hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
Kwok Keung
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kwok Keung
Séjour de 1 nuit en avril 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Kwok Keung,Thank you for taking the time to leave a review. I'm really sorry that you had a disappointing experience when trying to store your luggage. Your comments will be addressed with the team. I hope this didn't spoil your stay with us and that we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Alberto, Torino
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alberto
Séjour de 5 nuits en mars 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Alberto,Thank you so much for rating your stay a 5 out of 5. We're thrilled that you enjoyed your time at our hotel and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Ralf Wolfgang
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ralf Wolfgang
Séjour de 4 nuits en avril 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Ralf Wolfgang,Thank you for taking the time to leave a review. I'm really pleased you enjoyed your stay with us and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Alex
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en avril 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Alex,Thank you for taking the time to leave a review. I'm really glad you had a nice stay with us and hope we'll see you again very soon.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Winfred Ivan
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Winfred Ivan
Séjour de 8 nuits en mars 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Winifred Ivan,Thank you so much for rating us a 5 out of 5. We're absolutely thrilled that your experience was a positive one and we hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Simon
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en avril 2024
Réponse de Bill Fisher le 16 avr. 2024
Hi Simon,Thank you for taking the time to leave a review. I'm glad you had a clean, stress-free stay with us and that our central London location was convenient for travelling to all the attractions. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Stephanie
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 4 nuits en avril 2024
Réponse de Bill Fisher le 16 avr. 2024
Hi Stephanie,Thank you so much for your review. I'm delighted that you enjoyed your stay with us because of our spacious, family rooms. We are hoping to update these rooms in the near future and will keep your comments in mind.I'm grateful for your feedback and hope for an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Nelson
Voyage en famille avec de jeunes enfants, Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nelson
Séjour de 6 nuits en mars 2024
Réponse de Bill Fisher le 16 avr. 2024
Hi Nelson,Thank you for your review. I'm really pleased that you found our amazing, central location so convenient for your time in London and made exploring the sights really easy.I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Stephanie
Voyage en famille
6 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en avril 2024
Réponse de Bill Fisher le 16 avr. 2024
Hi Stephanie,Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay with us, and that you particularly enjoyed our Lego activities. I will make sure Maintenance check the bathroom for urgent works and I was pleased to hear that this didn't spoil your stay with us. I do apologise for this shortfall in our usual standards though.Once again, thank you for your feedback. I look forward to an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
Han
Voyage en famille
6 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Han
Réponse de Bill Fisher le 16 avr. 2024
Hi Han,Thank you for your review. I was delighted to hear our amazing location was really convenient for your stay but that your room let us down. We are hoping to update our West Wing rooms in the future so will keep your comments in mind for planning this.I'm grateful for your feedback and hope we'll have the chance to welcome you back next time you're in London.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Mario
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 3 nuits en mars 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Mario,Thank you so much for your fabulous rating. It's great to hear you had a positive experience and we hope to see you again soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
John
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en avril 2024
Réponse de Bill Fisher le 5 avr. 2024
Hi John,Thank you for taking the time to leave a review and for your lovely words about our hotel and helpful team. I'll make sure our chefs hear that their amazing breakfast buffet received a special mention and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
Freddy
3 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Freddy
Séjour de 2 nuits en avril 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Freddy,Thank you for taking the time to leave a review. I'm sorry that you were disappointed with your room and found it too hot. I'll ask Maintenance to take a look at the heating controls and I'm sorry for any inconvenience it caused. I'm grateful for your valuable feedback and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Joseph
3 avr. 2024
Joseph
Séjour de 5 nuits en mars 2024
10/10 Excellent
Zane
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zane
Séjour de 1 nuit en avril 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Zane,Thank you so much for your review. I'm so pleased that our central London location was perfect for you time in the city and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
Steve
Voyage en famille
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Steve
Séjour de 3 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Steve,Thank you for taking the time to leave a review. I'm sorry to hear we fell short of your expectations because of the condition of the room. I will have this looked into while we work on planning the update of our West Wing, which we hope will be in the future.Our chefs will be delighted that their breakfast buffet was the highlight of your stay and I hope we'll have a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
4/10 Médiocre
Claire
Voyage en couple
1 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Claire
Séjour de 2 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Claire,Thank you for your review. I was really disappointed to read your comments and hear that you were disturbed by other guests. We will always remind guests to be respectful of their neighbours so please do let us know at the time so we can ask them to keep the noise down. I'm sorry there weren't any suitable alternative rooms to move you to on this occasion. I hope we'll have the chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
C
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C
Séjour de 2 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi C,Thank you so much for your review. It's great to hear you had a fantastic stay with us and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
William
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi William,Thank you for your review. I'm so pleased you had a great stay with us, although I'll make a note of your comments about the bathroom as these will help us plan when we update the West Wing, which we hope will be very soon.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Sarah
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Sarah,Thank you for taking the time to leave a review. I'm glad that our wonderful location, just a 10 minute walk from Paddington station, was perfect for your stay in London.I'm sorry about the shower though and will pass this onto Maintenance to get fixed. I hope this didn't cause too much inconvenience.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
4/10 Médiocre
Mauricio
30 mars 2024
Mauricio
Séjour de 6 nuits en mars 2024
Réponse de Bill Fisher le 19 avr. 2024
Hi Mauricio,Thank you for your review. I'm really sorry that your experience fell short of your expectations but assure you that all feedback is used to help us monitor our standards and I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
Sue
Voyage en couple
28 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Sue,Thank you for your review. I'm really sorry you were disturbed by the activation of our fire alarm during your stay. Our emergency evacuation procedures, including evacuation points, are displayed in every guest bedroom and fire marshals will be located there to ensure you are kept fully informed when it situation is investigated and it is deemed safe to return to the building. Please be assured that we have regular fire safety training and audits to ensure our procedures will keep everyone safe.I'm delighted that you were offered breakfast as a gesture of goodwill, in recognition of the inconvenience you'd experienced. I hope we'll have a chance to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager
4/10 Médiocre
Joseph Alan
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Joseph Alan
Réponse de Bill Fisher le 4 avr. 2024
Hi Joseph Alan,I'm so sorry to read your review and I've asked our Housekeeping team to check this room urgently. I can only apologise that it hadn't been picked by before your stay. They will also address the lack of shower gel with them all and I can only apologise for the inconvenience this caused.Thank you for sharing such valuable feedback with us. I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Tyson
Voyage en famille avec de jeunes enfants
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyson
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Tyson,Thank you for your review. I'm really glad you found our hotel clean and conveniently located and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Raúl
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raúl
Séjour de 2 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Raul,Thank you for taking the time to leave a review. I'm delighted to hear you had such a great stay with us because of our fantastic location, which also gives us some spectacular views across the city. Our chefs and Housekeeping team will be really pleased with your comments about cleanliness and breakfast too.Once again, thank you for your feedback. I hope we'll see you again in the near future.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Seulbi
24 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Seulbi
Séjour de 4 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Seulbi,Thank you for taking the time to leave a review. I'm really glad you enjoyed your stay with us and hope we'll see you again in the near future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Woodrow, Edgewood
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Woodrow
Séjour de 6 nuits en mars 2024
Réponse de Bill Fisher le 4 avr. 2024
Hi Woodrow,Thank you for your lovely review. I'm glad you loved our central London location and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
6/10 Satisfaisant
haruyo
Voyage en groupe
23 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
haruyo
Séjour de 3 nuits en mars 2024
8/10 Bien
Lucy
22 mars 2024
Lucy
Séjour de 4 nuits en mars 2024
Réponse de Bill Fisher le 15 avr. 2024
Hi Lucy,Thank you for your review. I'm really pleased you enjoyed your time at our hotel and I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
thomas
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
thomas
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 19 mars 2024
Hi thomas,Thank you so much for your review. I'm absolutely delighted that you enjoyed your stay with us so much and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Jon
Voyage en famille
17 mars 2024
Jon
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 18 mars 2024
Hi Jon,Thank you for taking the time to leave a review. I'm absolutely thrilled with your kind words about our friendly, helpful team, and it will be a pleasure to share your feedback with them all.I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Christopher
Voyage d’affaires
16 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 18 mars 2024
Hi Christopher,Thank you for taking the time to leave a review. I'm so pleased you had a good stay with us, although I'm sorry that you experienced low water pressure in the shower and I'll get that looked at by our Maintenance team.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager
10/10 Excellent
Patricia
Voyage en famille, Voyage en groupe
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en mars 2024
Réponse de Bill Fisher le 14 mars 2024
Hi Patricia,Thank you for taking the time to leave a review. I'm delighted you enjoyed your stay with us and our Chefs will be very pleased to hear their delicious breakfast buffet was a highlight.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
8/10 Bien
Rafael
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafael
Séjour de 4 nuits en mars 2024
10/10 Excellent
Megan
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en mars 2024
10/10 Excellent
Jessica
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Josef Mikulka le 5 mars 2024
Hi Jessica,Thank you for the great 5/5 rating!I am delighted you enjoyed your time with us, and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager
10/10 Excellent
Veronica
3 mars 2024
Les points forts : Propreté et personnel et service
Veronica
Séjour de 1 nuit en mars 2024
Réponse de Josef Mikulka le 5 mars 2024
Hi Veronica,Thank you for the 5/5 rating!We love seeing how much our guests enjoy their stays, and I'm glad you had an amazing time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager
10/10 Excellent
Aicha
Voyage en famille
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aicha
Séjour de 3 nuits en février 2024
Réponse de Josef Mikulka le 28 févr. 2024
Hi Aicha,Thank you for taking the time to leave a review. Our team take so much pride in looking after our guests and they'll be absolutely thrilled with your kind words.I'm grateful for your feedback and hope to see you at the Hilton London Metropole again very soon.Kind regards,Josef MikulkaHotel Manager
8/10 Bien
Maryanne
26 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Maryanne
Séjour de 4 nuits en février 2024
Réponse de Josef Mikulka le 5 mars 2024
Hi Maryanne,Thank you for taking the time to leave a review.We love hearing about how much our guests enjoy their stays, and I'm glad you had an excellent time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager
10/10 Excellent
Andrew
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en février 2024
Réponse de Josef Mikulka le 20 févr. 2024
Hi Andrew,Thank you for your review.I'm delighted to hear that you and your family had a fantastic time at our hotel. We appreciate your compliments on our convenient central London location, with easy access to transportation options like the Heathrow Express. However, I apologise for any discomfort you experienced with the air conditioning in your room. Please know that we take your feedback seriously, and I will address this issue to ensure a more comfortable stay for our guests in the future.Thank you again for the feedback. I hope we'll have the chance to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager