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Avis sur Leonardo Hotel Liverpool - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Liverpool - Formerly Jurys Inn
No. 31 Keel Wharf, Liverpool, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 621 avis sur 1262." "
Note des voyageurs de 8 (Bien), d’après 376 avis sur 1262." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1262." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1262." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1262." "

8,4/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Didier

Séjour de 5 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Bien

Maya-Anaïs

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avons eu une grande chambre avec une belle vue, les photos ne sont pas mensongères! Pratique pour visiter ce coin de Liverpool (qui de toute manière n'est pas très grande). L'accueil était ok, les équipements aussi. Ce n'est pas le meilleur hôtel de ma vie, mais il y a un bon rapport qualité-prix pour Liverpool. (Attention, l'hôtel ne prend pas les espèces contrairement à ce qui est indiqué.)
Séjour de 1 nuit en août 2022
Réponse de Hannah - Assistant Front Office Manager le 20 sept. 2022
Good evening Maya-Anais,Thank you for choosing JI Liverpool for your recent stay and for providing feedback. We hope to welcome you back soon. Kind Regards Hannah - Assistant Front Office Manager

8/10 Bien

Ghislaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, à proximité des lieux touristiques, des restaurants. Chambre propre
Séjour de 3 nuits en juillet 2022
Réponse de Hannah - Assistant Front Office Manager le 8 août 2022
Good evening Ghislaine, Thank you for your lovely review. I'm glad you had enjoyed your stay. We look forward to welcoming you back in future. Kind regards,

6/10 Satisfaisant

Annette

Voyage en famille
Les points forts : Propreté
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Séjour de 2 nuits en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Bien

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 9 avr. 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Satisfaisant

Carl

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Séjour de 1 nuit en avril 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Early check-in was good jack was a pleasant young man
Séjour de 4 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 2 avr. 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 Excellent

LAI MAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convince and nice hotel
Séjour de 1 nuit en mars 2024
Réponse de The Leonardo Hotel Liverpool le 31 mars 2024
Thanks for the 5/5 review

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Carter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location- wonderful room.
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 26 mars 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Séjour de 3 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 14 avr. 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Médiocre

Joanna

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Bien

Dian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Satisfaisant

Seema

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Séjour de 1 nuit en mars 2024
Réponse de The Leonardo Hotel Liverpool le 11 mars 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 Bien

Dipti

Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Médiocre

Nicola

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 27 févr. 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Erin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time. Thank you
Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 24 févr. 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Rachel

Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bien

Katrina

Voyage en famille
Warm and clean close to Albert Dock
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Leonardo Hotel Liverpool le 15 févr. 2024
Thanks for submitting a review.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Séjour de 2 nuits en février 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Ana Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

6/10 Satisfaisant

Stephen

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not the cleanest
Séjour de 1 nuit en novembre 2023
Réponse de The Leonardo Hotel Liverpool le 28 janv. 2024
Dear Stephen,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.I'm sorry to hear the hotels usual standards were not up to scratch, we've passed the feedback onto our Housekeeping Manager who can be sure to address his with her team.Thank you again for leaving us a review!

8/10 Bien

Ben

Séjour de 1 nuit en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Room very cold was snowing when we arrived. Told reception twice nothing was done. Had to get into bed whilst watching television as so cold.
Séjour de 2 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 27 janv. 2024
Dear Helen,Thank you for staying with us at The Leonardo Hotel Liverpool!I'm glad to hear you enjoyed the hotel and our amenities, I'm disappointed to hear that nothing was done about the heating in your room, This will be certainly be discussed with team on shift and reported back to the Front Office Management team.Once again thank you for staying with us and we hope to welcome you back soon.Many Thanks

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 27 janv. 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Bethany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
100% stay again
Was only for the one night but it was really good to unwind and relax. The whole place is very clean, the staff are super friendly and welcoming and I was even able to check in early. It come with lots of the essential things in the room including towels, a hairdryer iron etc and the bed was very comfortable. Thank you :)
Séjour de 1 nuit en janvier 2024
Réponse de Charlie le 15 janv. 2024
Dear Bethany, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Lovely hotel and great location. All the staff are really nice.
Séjour de 5 nuits en janvier 2024
Réponse de Charlie le 15 janv. 2024
Dear Jason, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

6/10 Satisfaisant

Shanaye

Séjour de 2 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en janvier 2024
Réponse de Charlie le 15 janv. 2024
Dear Stephen, Thank you for your stay with us at Leonard Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score reflects a good stay with us. Best Regards.

10/10 Excellent

paul

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to transport links and shops
Séjour de 2 nuits en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Bien

Joni

Séjour de 3 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 27 janv. 2024
Thank you for taking the time to leave us a review!

8/10 Bien

Shaun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

2/10 Horrible

Tomas

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Awful hotel
It was awful , fire alarm went off in the middle of the night, music being played in the rooms at 4am, people talking in the corridor at 5am. Barely slept and the rooms are very basic and overpriced. Food in the restaurant is disgusting
Séjour de 1 nuit en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Dear Tomas,Thank you for staying with us at The Leonardo Hotel Liverpool.I've passed your feedback onto the relevant departments to improve guest experiences with us in the future.We hope to we to welcome you back soon.Many Thanks

6/10 Satisfaisant

Liam

Les points forts : Propreté et personnel et service
Room was too hot and there was an annoying noise from the ventilation
Séjour de 1 nuit en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

4/10 Médiocre

becky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excellent

Joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding
Outstanding hotel and staff
Séjour de 3 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shower had no water pressure unless it was on cold, there was mould in multiple places of the grout, bathroom was never wiped down and tissues never replenished in our whole 6 nights there. Linen wasn’t changed once even requested after our son experienced a blood nose in his sleep, had to request fresh towels at 11pm after our room wasn’t made up that day only to be given hand towels by night staff. Luckily they gave us 6 of them for the 3 of us. Beds and pillows were comfortable though.
Séjour de 2 nuits en décembre 2023
Réponse de Charlie le 15 janv. 2024
Dear Rebecca, Thank you for your recent stay at Leonardo Liverpool Hotel. I appreciate you taking the time to leave a review for us but am disappointed to see you experienced a few issues. Your feedback will be shared and used a tool to constantly improve our service standards. We do look forward to being able to welcome you back in the future.

10/10 Excellent

sue

Séjour de 4 nuits en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 janv. 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing view of waterfront
Séjour de 1 nuit en décembre 2023
Réponse de The Leonardo Hotel Liverpool le 10 févr. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night business trip, have stayed at this hotel 3 times before and never been disappointed. Great location and convenient off site parking.
Séjour de 1 nuit en décembre 2023
Réponse de Charlie le 4 janv. 2024
Dear Scott, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Charlie le 4 janv. 2024
Dear Paul, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Charlie le 4 janv. 2024
Dear Carol, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

8/10 Bien

Brianna Ilinca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Charlie le 4 janv. 2024
Dear Brianna, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am happy to see your score reflects an overall good stay with us. Best Regards.