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Avis sur The Winchester Hotel by NEWMARK

4 out of 5
The Winchester Hotel by NEWMARK
221 Beach Road, Sea Point, Cape Town, Western Cape

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 157 avis sur 246." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 246." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 246." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 246." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 246." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Team Winchester le 9 sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martine, 85440

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
je recommande
Séjour d'une semaine : sur la promenade vue mer - chambre calme bien équipée grande et grand lit . le bar est sympa, petit déjeuner copieux en buffet peut être un peu de rénovation mais c'était bien en terme de rapport qualité/prix
Réponse de Murray le 14 mai 2016
Dear Martine Thank you for staying with us at Winchester Mansions, it was our absolute pleasure having you as our guest. We are so lucky to be located near the heart of Cape Town Centre and it is a very strategic location that brings our guests just a few steps away from must-see attractions. I do hope that the next time you are travelling to South Africa, that you will come and stay with us again. Kind regards Murray Nell Managing Director Winchester Mansions 221 Beach Road Sea Point 8005 Cape Town

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice location and close to the sites of interest
The personel are very helpful and attentive. The hotel offers free internet at the restaurant and the bar which is a nice combination. Also very handy the red and blue buses for the hop-on-hop-off tours stop just in front of the hote.

10/10 Excellent

Daphné, Genève, Suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Winchester Mansions, à vie ma maison à Cape Town
Tout, de la gentillesse littéraliement maternelle des femmes de chambres en passant par la réception et surtout les chauffeurs de l'hotel, a contribué à faire de mon séjour un enchantement. L'hotel est merveilleux avec sa cour intérieure fleurie, le petit déjeuner est très copieux, le restaurant de l'hotel a des plats savoureux et originaux, le bar avec vue sur l'océan est une merveille. Que dire, j'ai été absolument enchantée et ne chercherai jamais d'autre hotel à Cape Town car être à la fois si protégé et si proche de la promenade et du centre ville, c'est un luxe que je rève de m'offrir à nouveau....

8/10 Bien

Isabell

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

4/10 Médiocre

thomas, kohler

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Walda le 20 mars 2024
Thank you for your feedback, we apologize that you did not enjoy your stay with us. I have also sent you a message to your inbox. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful. Great staff!!
Séjour de 2 nuits en mars 2024

8/10 Bien

stanley

Séjour de 5 nuits en mars 2024

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Winchester delivers good quality across the board. Good location, nice rooms and helpful staff
Séjour de 3 nuits en mars 2024
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

Hillel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a very nice boutique hotel. I’m a light sleeper and unfortunately, my room (loft) was on the third floor and directly under a corrugated metal roof. At daylight, seagulls started walking on the roof and woke me. Then the birds (more like angry birds) started to squawk very loudly and did not stop. When out of my room and looked at the roof, I noticed the hotel used a series of wires to prevent the seagulls from landing on the roof. I complained to desk clerk who told me he would tell management, as if it was a new problem. My mistake was not telling the hotel in advance that I needed a quiet room. I usually do, but thought because of thei
Séjour de 1 nuit en février 2024
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok 👌
Séjour de 2 nuits en janvier 2024
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

Mrs L

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely stay at the Winchester, for the two nights. The hotel is opposite the beach and is a safe neighbourhood. We booked a junior suite, which was large and had everything we needed. Breakfast was good with plenty of choice. We ate in the restaurant Shoreditch, which was
Séjour de 2 nuits en décembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Winchester
Lovely hotel and great staff. A few minor issues with the shower. This did not impact our stay.
Séjour de 4 nuits en décembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Rooms and very comfortable stay
A beautiful hotel with great parking facility. Located along the coast line and easy walk of 20 mins up to the main bars and restaurants area or the stadium. Breakfast and all food we ate here along with the service is excellent. All the staff throughout the hotel are very attentive and happy
Séjour de 4 nuits en décembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

ingrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy with commitment of staff
Séjour de 4 nuits en octobre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Delna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Carole, Blue Bell

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The BEST place to stay in Cape Town
Séjour de 5 nuits en septembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Delna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

4/10 Médiocre

Thai Ping

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Old hotel needs more TLC
This is an old, charming hotel overlooking the ocean in Sea Point and the staff are lovely, especially Talia, the brilliant Duty Manager, who’s fabulous and helpful. Although the hotel was recently refurbished, it needs more work and attention to detail. The gym and spa are still not ready and the new restaurant just opened when we were staying. There’s still work going on and it can be heard at times. We had a suite, 201, facing the ocean, but there is a 4-lane busy, fast road in front of the hotel and traffic noise travels. The current, old double-glazed windows are not sufficient so we had to wear earplugs at night to avoid being woken up around 6am by the traffic. Our room’s AC/heating system wasn’t working either, so we had no heating for 6 days, even though it was cold outside being winter. We were given a small blow heater instead. Someone came twice to look at the heating, but couldn’t get it to work. They did however repair our bedside lamps, which had stopped working. The green promenade overlooking the ocean is nice, but there’s nothing much there, no bars or restaurants to go to: it is also quite dirty (dog poo and rubbish) and there are lots of homeless people everywhere, which makes it unsafe at night, as due to daily electricity outages, it’s very dark for a few hours. Overall an ok stay, but we wished we’d stayed in Green Point or elsewhere.
Séjour de 6 nuits en septembre 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback, our apologies that you did not enjoy your stay at our hotel. We appreciate the constructive feedback. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

JUANJO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hotel fantástico con un muy buen nivel de servi
Un hotel fantástico con un muy buen nivel de servicio.
Séjour de 2 nuits en juillet 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent experience. Staff were very helpful and courteous. A very good, safe location as well.
Séjour de 4 nuits en juillet 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Ann

Séjour de 1 nuit en juin 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

Rajendran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

olivier

Séjour de 6 nuits en avril 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bien

jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Hans van

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Prachtig hotel met tevens een uitstekende keuken.
Séjour de 1 nuit en avril 2023
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Groeten uit het Winchester Hotel.Bedankt dat u de tijd heeft genomen om onze accommodatie op Expedia te beoordelen, dit wordt zeer op prijs gesteld.We zijn verheugd om te zien dat u onze diensten en faciliteiten bevredigend vond, want dit is waar we naar streven, uitstekende gastenservice.Moet zeggen dat we hier echt een geweldig team zijn.Houd er rekening mee dat we het Top Management op de hoogte hebben gebracht van uw opmerkingen.Ik kijk ernaar uit u in de nabije toekomst weer te verwelkomen.Al het beste,Walda Lloyd

4/10 Médiocre

Thomas

Séjour de 1 nuit en mars 2023
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Hotels.com, this is really appreciated.We are disheartened to see that you found our services below your expectation. This is not what we strive for, but for excellent guest service. Please feel free to give me a call should you want to discuss your review score for us to know where we can better our service.Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Stewart

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the overall aesthetics of this property and the family suite. It was perfect for what we needed. Wish I could have stayed longer to enjoy the courtyard1
Séjour de 2 nuits en mars 2023
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2023

10/10 Excellent

Ricki

Séjour de 1 nuit en février 2023

10/10 Excellent

Ruth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stylish friendly helpful, great breakfasts
Séjour de 4 nuits en février 2023
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

6/10 Satisfaisant

Jennifer

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 4 nuits en janvier 2023
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Patrik

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes Hotel an der Beach. Freundliches Personal und tolles Frühstück.
Séjour de 2 nuits en novembre 2022
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Groeten van het Winchester Hotel, Bedankt voor uw geweldige beoordeling van ons eigendom. Ik zal dit zeker delen met het hele team. Het allerbeste en we kijken ernaar uit u in de niet zo verre toekomst weer bij ons te hebben.Groetjes, Walda Lloyd

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel in a great area for exploring cape town! Loved the sea facing room and beds were very comfortable.
Séjour de 3 nuits en août 2022
Réponse de Michael Liffmann le 4 sept. 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the Best,Michael Liffmann

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay.
Séjour de 2 nuits en août 2022
Réponse de Michael Liffmann le 4 sept. 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the BestMichael Liffmann

10/10 Excellent

Mary Ellen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was comfortable, great linens, very upscale bathroom. Food was very good, terrific breakfast buffet selection and the staff could not have been nicer.
Séjour de 2 nuits en août 2022
Réponse de Michael Liffmann le 24 août 2022
Greetings Mrs Ellen,Thank you for your most valued feedback, We appreciate the time it took for you to review our hotel.We are delighted to hear that you had a wonderful time with us.We are looking forward to welcoming you back to your home away from home.All the Best,Michael Liffmann

10/10 Excellent

Rajendran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2022

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Loved staying at the Winchester. Unfortunately they do not maintain their pool. While by pool, no one came out to clean the dirty dishes, towels or to put the umbrella’s down. In a wind storm it was quite dangerous. 1 umbrella landed in the pool. We were able to close 2 of the umbrellas before they were blown over. 1 umbrella was destroyed by the wind. Toppled, dragged and was broken. Do unfortunate. Expensive umbrellas. We told the staff twice and asked for assistance. They didn’t really care until it was too late.
Séjour de 1 nuit en février 2022
Réponse de Walda Lloyd - General Manager le 3 avr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciatedI would like to extend my apologies to the experience that you had at our pool.I have advised Top Management regarding your comments on the related issue, and you can rest assured that it will be addressed accordingly with the specific department. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Go to place to stay in Sea Point
Wonderful position; fab breakfast and lovely hotel courtyard. I really enjoyed it
Séjour de 2 nuits en janvier 2022
Réponse de Michael le 24 janv. 2022
Dear Michael Thank you for your very positive review of our beautiful hotel. I will be sure to pass on your comments to the team. Looking forward to welcoming you back to the hotel in the not so distant future. All the best Michael

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2021
Réponse de Michael le 11 janv. 2022
Hi Joanne Thank you for our perfect score! I am extremely proud of the team and that they gave you a seamless experience. Hope to have you back with us soon All the best Michael

10/10 Excellent

NANCY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Old hotel, recently renovated. Our room was a Loft room w/ a sea view. It was very spacious and comfortable. The breakfast was a great buffet and we were able to sit out on the front terrace overlooking the ocean to eat and watch the paragliders land every morning. The pool area was very nice, a little small but it was fine. There was a smell of jasmine everywhere. There is also a beautiful courtyard for dining outside. Overall we had a great stay at a beautiful hotel in a beautiful city!!
Séjour de 3 nuits en décembre 2021
Réponse de Michael le 11 janv. 2022
Dear Nancy, Thank you for your amazing review of our property. I will be sure to share this with the whole team. All the best for 2022 and we look forward to having you back with us in the not so distant future. Regards Michael

10/10 Excellent

andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My favourite hotel in Cape Town
Happy warm friendly staff. Beautiful hotel. Excellently located. Best bathroom and view. Gorgeous courtyard. Outstanding breakfast and Shoreline restaurant inspired. Will return again and again.
Séjour de 3 nuits en novembre 2021
Réponse de Michael le 30 nov. 2021
Good morning Andrea, Thank you so much for your positive feedback after your stay with us. Your comments will be celebrated with the team as we continue to take this amazing properties to new heights. We look forward to welcoming you back to the Winchester Hotel in the not so distant future. All the best Regards Michael

10/10 Excellent

Willie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Team Winchester le 29 avr. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eugene

Séjour de 2 nuits en mars 2020
Réponse de Walda le 20 mars 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Team Winchester le 29 avr. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en février 2020
Réponse de Team Winchester le 29 avr. 2020
Thanks for staying with us. We appreciate your feedback!