Dear guest, Thank you for choosing to stay in Napa Plaza hotel. Thank you for complimenting our dedicated personnel, who is watching over every detail to ensure the comfort of our esteemed clientele. Naturally, we would be delighted to welcome you once again to Napa Plaza hotel soon! Kind regards, Nicola Pilakouri - Marketing

Dear guest, Thank you for visiting and recommending Napa Plaza hotel. We are very happy to note you had an enjoyable experience with us. We are looking forward to welcoming you back to our hotel in the near future. Kind Regards, Nicola Pilakouri - Marketing

Dear guest, Thank you for visiting Napa Plaza hotel and sharing your valuable feedback. We are happy to note you had an overall enjoyable stay with us. Your comments are welcomed and forwarded to the management team to take necessary actions. Thank you for honouring us with your stay and hope to see you again. Yours sincerely, Nicola Pilakouri - Marketing

Dear Guest, Thank you for choosing Napa Plaza hotel and for taking the time to share your kind review following your recent stay. We hope to see you again soon! Kind Regards,

Dear silviu, Thank you for visiting Napa Plaza hotel and for sharing your concerns with us. We are glad you had an overall enjoyable experience. We are also pleased that you were able to take advantage of our central, convenient location during your stay. As for your comments about the room furniture, kindly note that our commitment to investing in our property will continue this winter with renovations to the rooms and common areas. Rooms are not equipped with an iron due to safety reasons, however, we do provide our guests with iron and laundry facilities. The hairdryer is placed in the room and not in the bathroom due to safety reasons as well. Moving on, we are dismayed to note the bad experience you had at the Sale e Pepe and we have already forwarded your comment to our Chef to address the issue and do the necessary steps to avoid similar cases in the future. It is only through feedback such as yours that we are able to maintain and improve upon the service we provide to our valued guests. As such, thank you for your valuable notes and wish to see you again at the Napa Plaza hotel. Yours sincerely, Nicola Pilakouri Marketing Department

Dear Thibault, First of all let us thank you for choosing Napa Plaza Hotel for your stay and for honoring us with your repeated visits. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future. We have noted your comment regarding the noise and we feel that your comment is unfair. We keep a lot effort to keep our customer satisfied but sometimes we are unable to control situations like this.If you had brought this to our attention we would have transfer you into another room as this is always our policy, to have our customers been satisfied.