Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
11 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Chris le 12 mars 2020
Thank you for being our guest and for the great feedback!
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Chris le 22 janv. 2020
Thank you for the wonderful review, we are so happy you enjoyed the hotel and the amenities.
10/10 Excellent
Daniel, Walker
10 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en août 2018
Réponse de M. Zebisch – Dir. of Operations le 10 sept. 2018
Dear Daniel,
Thank you for your review on your recent stay. Here at the Landing Resort and Spa we all work hard to making your stay with us an enjoyable one. We appreciate your comments and look forward to you joining us again soon.
Thank you for your trust and business,
M. Zebisch – Dir. of Operations
The Landing Resort and Spa
10/10 Excellent
Julie
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en avril 2024
Réponse de The Landing Resort & Spa Team le 15 avr. 2024
Thank you so much for the amazing review! We are so glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Kristina
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristina
Séjour de 2 nuits en avril 2024
Réponse de The Landing Resort & Spa Team le 15 avr. 2024
Thank you so much for the review! We hope to see you again in the future.
10/10 Excellent
Nicolas
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicolas
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 10 avr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us.
10/10 Excellent
Suki
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suki
Réponse de The Landing Resort & Spa Team le 8 avr. 2024
Thank you so much for the wonderful review. We are so glad you enjoyed your stay with us and hope to see you again in the future.
10/10 Excellent
Jeremy
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 3 nuits en avril 2024
Réponse de The Landing Resort & Spa Team le 6 avr. 2024
Thank you for the wonderful review! We look forward to welcoming you again and are so glad you enjoyed your stay.
10/10 Excellent
neelam
Voyage en famille, Voyage avec des animaux de compagnie
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
neelam
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 4 avr. 2024
Thank you for the wonderful review! We are happy you enjoyed your stay and hope to see you again in the future.
10/10 Excellent
Tyler
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 3 avr. 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with us and hope to see you in the future.
6/10 Satisfaisant
KATHY
Voyage en couple
29 mars 2024
Les points forts : Personnel et service
KATHY
Séjour de 1 nuit en mars 2024
Réponse de CR le 30 mars 2024
Hello Kathy,My name is Charles Rounds and I am the Front Office Manager at The Landing Lake Tahoe Resort & Spa. I wanted to personally reach out to you in regard to your unpleasant experience during your stay with us. Our main focus is to make sure all guests are enjoying their stay and I was concerned to see you provided some low marks in your survey. I understand that during your most recent visit, your experience did not seem to align with the rates that you paid. I am so disappointed to hear this and deeply regret that this impacted your stay in such a profound way as we are always striving to provide our guests with the best experience possible. Please know that your sentiments do not fall on deaf ears. If you have any specifics as to how we could have improved your stay overall, please do let us know so that we can work towards creating an exceptional guest experience here at The Landing Lake Tahoe.Should your travels bring you back to Lake Tahoe, please do not hesitate to reach out to me. It would be my absolute pleasure to be your personal liaison here at the resort and provide you with a discounted rate as well as a complimentary upgrade. I am confident that we can regain your trust. Thank you so much, and I look forward to connecting with you soon. Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163
10/10 Excellent
Christina
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 16 avr. 2024
Thank you so much for the review!
10/10 Excellent
Ralf, New York
27 mars 2024
Ralf
Séjour de 1 nuit en mars 2024
Réponse de The Landing Resort & Spa Team le 16 avr. 2024
Thank you so much for the review!
10/10 Excellent
Tierra, FAIRFIELD
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tierra
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 28 mars 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with us and hope to see you again soon.
8/10 Bien
Nima
26 mars 2024
Nima
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 15 avr. 2024
Thank you for the review! We hope that you enjoyed your stay and hope to see you again in the future!
6/10 Satisfaisant
Kenyatta
Voyage en couple
25 mars 2024
Les points forts : Propreté et personnel et service
Kenyatta
Séjour de 2 nuits en mars 2024
Réponse de CR le 27 mars 2024
Hello Kenyatta, Thank you so much for your feedback in regard to your recent stay at The Landing Lake Tahoe Resort & Spa. We really appreciate you taking the time to share your experience on Expedia.I also wanted to extend my sincerest apologies for the problems associated with your tub. I want to reassure you that your feedback will be addressed as we would like to avoid similar comments moving forward. We are always striving to improve the overall guest experience here at The Landing Lake Tahoe, so please know your comments will not fall on deaf ears. Please feel free to reach out to me personally, in the future should you choose to stay with us again.Thank you again and we look forward welcoming you back in the future.Thank you,Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163
8/10 Bien
Maria
Voyage en famille
22 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Maria
Séjour de 1 nuit en mars 2024
Réponse de CR le 23 mars 2024
Hello Maria,Thank you so much for your positive review in regard to your recent stay at The Landing Lake Tahoe Resort & Spa. It was such a pleasure to host you for your special Lake Tahoe getaway!I look forward to showing you exceptional service in the future and welcoming you back very soon. Thank you so much!Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5263
10/10 Excellent
Tracy
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 23 mars 2024
Thank you so much for the wonderful review! We will take your comments into consideration as well about the fire pits and shuttle service. We hope to see you again soon and are so glad you enjoyed your stay.
10/10 Excellent
Manoussos
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manoussos
Séjour de 3 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 20 mars 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.
8/10 Bien
michael
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 19 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again in the future.
10/10 Excellent
Rahul
Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rahul
Séjour de 2 nuits en mars 2024
Réponse de The Landing Resort & Spa Team le 19 mars 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with and hope to see you in the future.
10/10 Excellent
Janette
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janette
Séjour de 3 nuits en mars 2024
10/10 Excellent
Stephanie
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de The Landing Resort & Spa Team le 8 mars 2024
Thank you so much for your wonderful review! We are so glad you enjoyed your stay and hope to see you again in the future.
10/10 Excellent
Stephen
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We hope to see you again in the future here at The Landing.
8/10 Bien
Hristo
Voyage en famille avec de jeunes enfants
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hristo
Séjour de 3 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Lisa
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We hope to see you again in the future here at The Landing.
10/10 Excellent
samer
26 févr. 2024
samer
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 20 mars 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.
10/10 Excellent
Enrique
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrique
Séjour de 1 nuit en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Kevin, Laguna Woods
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 20 mars 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.
10/10 Excellent
Ruitao
Voyage avec des animaux de compagnie, Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruitao
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Joshua, Dublin
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Kenneth
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Mohini
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mohini
Séjour de 1 nuit en décembre 2023
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Kristina, Las Vegas
Voyage en groupe
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristina
Séjour de 3 nuits en février 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
10/10 Excellent
Monique
Voyage en groupe
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monique
Séjour de 2 nuits en janvier 2024
Réponse de The Landing Resort & Spa Team le 7 févr. 2024
Thank you so much for your review! We are so glad you enjoyed The Landing and that we were able to make your getaway special and we hope to see you again soon.
4/10 Médiocre
Jisoo, San Ramon
23 janv. 2024
Les points faibles : Personnel et service et équipements
Jisoo
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Resort & Spa Team le 8 mars 2024
Thank you for taking the time to leave us this feedback. We normally don't have issues with the credit, so hearing that we weren't able to honor is upsetting and something we want to resolve on our end. We will be bringing your concerns to the appropriate parties and addressing them as such. If you decide to stay with us in the future, please feel free to reach out to our Front Office Manager Charles, or our Assistant Front Office Manager Serafina and we can see what we can do for you.
10/10 Excellent
Dalila
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dalila
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Resort & Spa Team le 4 mars 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.
8/10 Bien
Weixing
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Weixing
Séjour de 3 nuits en janvier 2024
Réponse de The Landing Resort & Spa Team le 24 janv. 2024
Thank you so much for the review! We are glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Debora
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debora
Séjour de 2 nuits en janvier 2024
Réponse de The Landing Resort & Spa Team le 24 janv. 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.
4/10 Médiocre
Giuseppe
Voyage en famille
20 janv. 2024
Les points faibles : Personnel et service
Giuseppe
Séjour de 2 nuits en janvier 2024
Réponse de The Landing Resort & Spa Team le 7 mars 2024
Thank you so much for the review! We are glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Devin
15 janv. 2024
Devin
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Resort & Spa Team le 7 févr. 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Tawny
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tawny
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for your kind words! We truly appreciate that you enjoyed your stay with us and hope you come back soon.
10/10 Excellent
Gabriel
Voyage en couple
11 janv. 2024
Les points forts : Équipements
Gabriel
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for your kind words! We are very glad you had an enjoyable stay and hope to see you again soon.
2/10 Horrible
Jacqueline
Voyage en couple
10 janv. 2024
Jacqueline
Séjour de 1 nuit en janvier 2024
Réponse de Serafina Crannell le 16 janv. 2024
Good evening Jacqueline,My name is Serafina Crannell and I am the Assistant Front Office Manager at The Landing Lake Tahoe Resort & Spa. I wanted to personally reach out to you in regards to your unpleasant experience. Our main focus is to make sure all guests are enjoying their stay and any interactions with us and I was concerned to see you provided some low marks in your review.I am so terribly sorry to hear of the various missteps experienced for your reservation with us. We have already reached out to Expedia to get your refund, so they should be reaching out to you directly. I am deeply regretful that your experience with us was impacted in such a profound way. I want to reassure you that the issues you highlighted will be addressed with our team in order to ensure processes are in place to avoid similar comments moving forward. We truly consider both positive and negative feedback to be a gift as it shows us where we most need to improve, so please know your feedback in regards to your experience overall will not fall on deaf ears.The Landing Lake Tahoe is a truly special place, and we want to ensure that we are proactive in maintaining our product and our service so that it stays that way. Please do let me know if there is any chance we might be able to regain your trust and provide you with a much-enhanced experience here at The Landing Lake Tahoe at some future date. Please do not hesitate to contact me should you have any further feedback, or if you wish to speak to me directly. I look forward to connecting with you in the very near future.Best regards,Serafina CrannellAssistant Front Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163
10/10 Excellent
Troy
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Troy
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for your kind words! We are so glad you enjoyed your stay with us and hope to see you again soon.
10/10 Excellent
Sarah
Voyage en couple
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for the five star review! We are so glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Ashley
Voyage en groupe
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 4 nuits en décembre 2023
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Romulo
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romulo
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for the five star review! We are so glad you enjoyed your stay with us and hope to see you again soon.
10/10 Excellent
Maiva
7 janv. 2024
Maiva
Séjour de 1 nuit en janvier 2024
Réponse de The Landing Resort & Spa Team le 7 févr. 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us and hope to see you in the future.
10/10 Excellent
Souren
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Souren
Séjour de 2 nuits en janvier 2024
Réponse de The Landing Team le 17 janv. 2024
Thank you so much for your positive review! We are so glad you enjoyed your stay and hope to see you again soon.