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Avis sur Harrah's Lake Tahoe Resort & Casino

4 out of 5
Harrah's Lake Tahoe Resort & Casino
15 Hwy 50, Stateline, NV

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 396 avis sur 1045." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1045." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1045." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1045." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1045." "

7,8/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Dagmar

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien placé mais hôtel a besoin un rafraîchissement
Hotel sympathique et bien placé. La monté avec la gondole est accessible à pied. Dommage que le service de chambre est supprimé et qu’il y a plus de peignoir pour aller à la piscine.
Séjour de 5 nuits en mars 2022
Réponse de Hotel Management le 23 mars 2022
Hello! I am sorry to hear that the gondola closed during your stay. Robes are available at request if they are in stock. Thank you for staying with us.

10/10 Excellent

Flor de María

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en avril 2024
Réponse de Joseph A le 25 avr. 2024
Thank you for the excellent review! We hope you visit again soon!

10/10 Excellent

Carrie-Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were welcoming, friendly, inviti g and professional. Everything here was so amazing from start to finish. Room is beautiful for the price, and food has been excellent. Entertainment was fabulous, and overall atmosphere was awesome. The area is absolutely breathtakingly gorgeous.
Séjour de 1 nuit en avril 2024
Réponse de Rigoberto Duque le 24 avr. 2024
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 Excellent

Greg, Folsom

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Been going here for 40 years. I might be a bit biased but it’s always my first choice in south shore.
Séjour de 2 nuits en avril 2024
Réponse de Joseph le 24 avr. 2024
Thank you for the excellent review! We look forward to your next visit!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
By the Lake view
Séjour de 2 nuits en avril 2024
Réponse de Joseph A le 19 avr. 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Satisfaisant

Kathleen

Voyage en couple
We had a nice room without much of a view on the 5th floor. We liked that it had 2 bathrooms-something we had never seen before in a hotel room.
Séjour de 1 nuit en avril 2024
Réponse de Joseph le 16 avr. 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Bien

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful area. Breathtaking views.
Séjour de 5 nuits en avril 2024
Réponse de Joseph le 16 avr. 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room
Séjour de 3 nuits en avril 2024
Réponse de Joseph A le 17 avr. 2024
Thank you for the excellent review! We look forward to your next visit!

8/10 Bien

michelle, Roseville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Customer service was excellent. Room was clean and view was amazing. Furniture needed some TLC. Chips and very dated. Walls needed touch up paint. This king bed room had two bathrooms which was nice.
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
Thank you for your feedback! I will relay the room conditions to our higher up management.

8/10 Bien

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the size of the room and the two bathrooms. The room was clean, and the dining options were good. The only thing that disappointed was that the jacuzzi was closed.
Séjour de 2 nuits en mars 2024
Réponse de Rigoberto Duque le 7 avr. 2024
Hello and Thank You so much for your feedback. We do apologize for the inconvenience of our jacuzzi.

2/10 Horrible

Brian

Voyage en famille
This property is an absolute dump. Our room had peeling wallpaper, an unknown white stain on the sofa, rusted metal door jamb going into the bathroom which could have snagged an unsuspecting bare foot. Additionally we were charged a resort fee, but I don’t know what it was for as we never had any maid service during our stay. To call this place a “resort” would be a stretch. We won’t be back.
Séjour de 4 nuits en avril 2024
Réponse de Rigoberto Duque le 7 avr. 2024
Hello and Thank You for your feedback. We apologize any inconvenience you went through.

6/10 Satisfaisant

Laurel

Séjour de 4 nuits en mars 2024
Réponse de Rigoberto Duque le 6 avr. 2024
Hello and Thank you for your feedback. Anything we could have done different to earn a 5?

10/10 Excellent

gerald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and great price. A Must?
Séjour de 2 nuits en avril 2024
Réponse de Joseph A le 5 avr. 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Satisfaisant

Doris

Séjour de 1 nuit en avril 2024
Réponse de Rigoberto Duque le 24 avr. 2024
Hello and Thank You for your feedback.

8/10 Bien

Gregg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to the Gondola without the huge price of some of the other locations. Nice staff. Spacious room with 2 BATHROOMS! We really liked the windows being angled so we could see both the lake and the mountain.
Séjour de 3 nuits en mars 2024
Réponse de Joseph le 4 avr. 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Médiocre

Bennett

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The front desk reception customer service was not very informative and not helpful. The hot tub was not functioning, not sure how I was paying a resort fee if this was part of the amenity.
Séjour de 2 nuits en mars 2024
Réponse de Joseph le 4 avr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Médiocre

Candy P

Séjour de 3 nuits en mars 2024
Réponse de Joseph le 23 avr. 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Médiocre

Jose, Newark

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old and out dated.
Séjour de 2 nuits en mars 2024
Réponse de Joseph le 2 avr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Dolores

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pésimo servicio de los meseros de Sage y River Cafe
Séjour de 1 nuit en mars 2024
Réponse de Jenn le 1 avr. 2024
We love hearing from you! Thank you for your feedback.

2/10 Horrible

Rory

Séjour de 1 nuit en mars 2024
Réponse de Joseph le 18 avr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

A

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To be honest, this place is a bang for your buck. Clean rooms bed is a little hard but it’s clean and it has two bathrooms which is great when you have a teenager with you. We always come here when arson comes Snowboarding and it’s a great stay.
Séjour de 2 nuits en mars 2024
Réponse de Joseph A le 27 mars 2024
Thank you for the excellent review! We look forward to your next visit!

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great!
Séjour de 1 nuit en mars 2024
Réponse de Joseph A le 26 mars 2024
Thank you for the excellent review! We look forward to your next visit!

6/10 Satisfaisant

Phoebe

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Friendly staff but the place is pretty run down. Our bed had dents so it was super uncomfortable. They need new mattresses and to remodel asap.
Séjour de 2 nuits en mars 2024
Réponse de Management le 25 mars 2024
Thank you for your feedback! We will pass it on to the proper people.

8/10 Bien

Donna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Rigoberto Duque le 27 mars 2024
Thank You so much for your feedback!

8/10 Bien

Didi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer service at check-in, easy parking, clean and comfortable room. Great location for shopping and exploring other casinos and eateries. On a side note, the property does charge a resort fee of $29 per night and self park is an additional $20. I missed the fine print when booking. It was still a good deal but it's nice to know upfront what the actual cost of a night's dtay will be.
Séjour de 1 nuit en mars 2024
Réponse de Joseph le 22 mars 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Satisfaisant

Katie

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed one night in this hotel. It's conveniently located in the Navada side of the Lake Tahoe and is easy walk to Heavenly. The room is nice, we had a King bedroom, a very comfortable big soft that can be turned into a bed as well. Good for families to stay, and it has 2 bathrooms which is very unique! The one issue I had was when we first checked in, I had issue connecting to the hotel Wi-Fi, so I called the number provided to me to talk to a tech person. The tech person was nice, however during the whole conversation, he was trying to convence me to pay extra to upgrade to a faster internet connection. He was saying that the standard one is very slow, so slow that you can't use FB, you can't use Youtube, even when you try to load email, it'll take awhile...... After I insisted to stay with the standard (which was included in the resort fee I paid), he made another phone call to the front desk and issue was fixed. After being connected, the internet has no issue with FB, youtube....I even attended a meeting on Zoom without any issue. One last reminder, maybe is because of the pandemic, there's no more buffet in the hotel.
Séjour de 1 nuit en mars 2024
Réponse de Management le 21 mars 2024
We appreciate your feedback! We hope to see back soon.

10/10 Excellent

MARCO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 6 nuits en mars 2024
Réponse de Management le 21 mars 2024
Thank you for your feedback! We hope to see you back soon.

6/10 Satisfaisant

MARINA

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A place that was once premier now deteriorated. The hot tub was shut down. The whole place needs renovation
Séjour de 3 nuits en mars 2024
Réponse de Joseph le 21 mars 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

6/10 Satisfaisant

Juan

Séjour de 1 nuit en mars 2024
Réponse de Joseph le 20 mars 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Médiocre

Marcy

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elevators were very dirty and elevator areas disgusting. Furniture in the room was all scratched and dented.
Séjour de 1 nuit en mars 2024
Réponse de Rigoberto Duque le 18 mars 2024
Hello and Thank You for the feedback. We will work on this to better your experience on your next visit.

8/10 Bien

Renee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very clean and I like that we could easily walk to gondola for skiing. Parking area could use some extra lighting at night though
Réponse de Joseph le 14 mars 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and staff was very nice and friendly
Séjour de 2 nuits en mars 2024
Réponse de Joseph A le 13 mars 2024
Thank you for the excellent review! We look forward to your next visit!

4/10 Médiocre

Rodney

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Limited hot water, front desk never answered phones, they say they do not clean rooms during stay but did come in to take out trash and make beds once out of four days.
Séjour de 4 nuits en mars 2024
Réponse de Joseph le 12 mars 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Bien

Sam

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is centrally located which makes it convenient. My experience with the Friday Station Restaurant was excellent. The Chilean SeaBass was delicious. The server’s name was Matt and he added a personable flair along with an intimate knowledge of the menu which enhanced our experience.
Séjour de 2 nuits en mars 2024
Réponse de Joseph le 12 mars 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 Bien

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en mars 2024
Réponse de Joseph le 7 mars 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

2/10 Horrible

Gurkanwal

Séjour de 1 nuit en mars 2024
Réponse de Joseph le 23 mars 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Médiocre

ZHENGYUAN

Voyage en famille
Les points faibles : Propreté et personnel et service
What we do not like is that we were told by staff no cleaning service unless you stay for 5 nights. This is indicated in the information section when we reserved the booking.
Séjour de 2 nuits en février 2024
Réponse de Joseph le 23 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 Médiocre

Craigan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom floors weren’t mopped and sheets were stained. Valet was rude upon arrival and next day on departure. Man in his 50’s. For being in a customer service job he definitely shouldn’t be.
Séjour de 1 nuit en février 2024
Réponse de Joseph le 22 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 Horrible

francisco

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Joseph le 22 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Kristian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en février 2024
Réponse de Hotel le 20 févr. 2024
Thank you for the excellent rating! We hope to see you again soon.

2/10 Horrible

Ming Hua, Palo Alto

Les points faibles : Infrastructures et conditions de l’hébergement
When I check-in, there was no room available and I was sent to Harvey. when I check-out, Harrah charged me resort fees (which include internet connection) and Harvey charged me internet connections fee again. Bad service and double charge
Séjour de 4 nuits en janvier 2024
Réponse de Hotel le 19 févr. 2024
Good evening, we have reviewed your ledger and refunded all charges from the Harvey's stay. You should see the refund reflected in your statement within 3-5 business days. Please reach out to Hotel Management if you have any questions.

6/10 Satisfaisant

Jennifer

Voyage en couple
Rooms need remodeling. No daily housekeeping No microwave in room
Séjour de 3 nuits en février 2024
Réponse de Hotel le 20 févr. 2024
Thank you for the feedback. We hope to see you again soon!

2/10 Horrible

SABRINA

Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are outdated and old. Had used soap in shower not clean rooms
Séjour de 1 nuit en février 2024
Réponse de Joseph le 17 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Alvaro

Séjour de 3 nuits en février 2024
Réponse de Rigoberto Duque le 20 mars 2024
Thank You so much for your feedback. Please visit again soon.

8/10 Bien

Karen

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property very Outdated and run-down, spa does not work. It was an amazing hotel 45 years ago, not anymore
Séjour de 6 nuits en janvier 2024
Réponse de Joseph le 17 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 Horrible

Ray

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk treated me terribly, totally unacceptable Service as I am hundred percent disabled and parking lot would not let me out. I will never stay in the hotel again.
Séjour de 1 nuit en février 2024
Réponse de Joseph le 17 févr. 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joseph A le 17 févr. 2024
Thank you for the excellent review! We hope you visit again soon!

2/10 Horrible

James

Séjour de 1 nuit en février 2024
Réponse de Rigoberto Duque le 20 mars 2024
Hello and Thank You for your feedback. Can you elaborate on your experience?

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This could easily be the best $100 hotel stay I've ever had. My room was generously sized with an incredible two separate bathrooms, and spotless upon arrival. Perhaps a little dated, it just brought me back to the heyday of South Lake Tahoe. Front desk staff was friendly and everything was walkable. I will say the added "resort fee" amount wasn't a whole lot less than the actual room rate, but they still added up to a great value. I'll be back!
Séjour de 1 nuit en février 2024
Réponse de Rigoberto Duque le 11 févr. 2024
Hello and Thank You so much for your feedback! Glad to hear you enjoyed your stay.

2/10 Horrible

Eric

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very out dated facility/rooms and expensive. Every move we wanted to make the hotel was ready to bill on it. We observed that the staff treated all guests unreasonably poorly. We only stayed 1 night. We asked for extra blanket at check in and someone banged on our door at 3:46 am with the blanket. Unbelievable!. Hotel staff need to realize the illusion of once a great hotel is gone. This place and staff was the worst experience I’ve ever had. Overpriced for such an outdated facility with unfriendly staff!! We looked around and booked the entire week elsewhere . We found most places were so so so much cheaper, very professionally friendly, properties in great locations and most of them were very modern and provided great amenities and even complimentary continental breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Rigoberto Duque le 6 févr. 2024
Thank You for your feedback. We are sorry to hear your experience wasn't the best. Were you able to report this to anyone on property?