Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
17 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022
Réponse de The Cove Lakeside Resort Team le 17 juin 2022
Good afternoon Brigette,
Thank you so much for a perfect score on the review here at The Cove.
We are more than pleased that you had a wonderful and relaxing stay with us.
We would love to accommodate you again anytime soon.
4/10 Médiocre
pierre, Saint-Augustin-de-Desmaures
Voyage en famille
22 sept. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
pierre
Séjour de 1 nuit en septembre 2021
Réponse de Cove Management le 22 sept. 2021
Dear pierre,
Thank you for taking the time to review our property. We see by your comments that you enjoyed our location however your rating shows us that there was some room for improvement for your stay. We'd love to hear your feedback directly so that we may better understand where we could have improved your stay. We look forward to hearing back from you.
Regards,
The Cove Lakeside Resort Team
10/10 Excellent
Michel
Voyage en groupe
16 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful location/huge suites
Michel
Séjour de 2 nuits en octobre 2020
Réponse de The Cove Team le 20 oct. 2020
Hi Michel, thank you for the great review. We're glad to hear you enjoyed our beautiful, comfortable condo-style suites and our serene and central location to the Okanagan wineries. We look forward to having you stay with us again.
8/10 Bien
Voyageur vérifié
3 juil. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de The Cove Team le 8 juil. 2019
Thank you for taking the time to leave us your review of The Cove. We are pleased to hear you enjoyed our outdoor pools and quiet resort. We hope to have the pleasure of seeing you here again!
10/10 Excellent
Voyageur vérifié
18 juin 2018
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juin 2018
Réponse de The Cove Team le 19 juin 2018
Thank you! We appreciate your 5-star review. We are pleased you enjoyed resort! We look forward to your next stay.
8/10 Bien
C-A-T, Blainville
10 janv. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé sur le bord du lac et tranquille
C-A-T
Séjour de 2 nuits en janvier 2018
8/10 Bien
Nathalie, Québec
16 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathalie
10/10 Excellent
Evelyne, Qc
21 mars 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel avec vue sur le lac
Evelyne
10/10 Excellent
Diane
22 mai 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sur le bord du lac et à proximité des vignobles
Diane
8/10 Bien
Rosa
Voyage en famille
18 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Rosa
Séjour de 2 nuits en avril 2024
8/10 Bien
Rene
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rene
Séjour de 2 nuits en avril 2024
Réponse de The Cove Lakeside Resort Team le 17 avr. 2024
Hi Rene,Thank you for your excellent review of our property on Expedia. We're happy to hear that you enjoyed your stay and we look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Rita
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rita
Séjour de 3 nuits en avril 2024
Réponse de The Cove Lakeside Resort Team le 17 avr. 2024
Dear Rita,Thank you for your excellent review of our property on Expedia. We're happy to hear that you had such a great experience and we look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Lisa
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de The Cove Lakeside Resort Team le 17 avr. 2024
Dear Lisa,Thank you for your excellent review of our property on Expedia. We're happy to hear you enjoyed your our tranquil stay and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Nicole
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en mars 2024
Réponse de The Cove Lakeside Resort Team le 17 avr. 2024
Dear Nicole,Thank you for your great review of our property. We're elated to hear what a great experience you had with our clean and spacious suites, convenient yet tranquil location and stellar lake views. That said, we're sorry to hear that you didn't enjoy the Purex 2-ply toilet paper that we provide in the suites. We look forward to welcoming you back again for your next stay in the Okanagan.Kind regards,The Cove Lakeside Resort
10/10 Excellent
Kellen
Voyage en famille, Voyage en groupe
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kellen
Séjour de 1 nuit en mars 2024
Réponse de The Cove Lakeside Resort Team le 7 avr. 2024
Dear Kellen,Thank you for your excellent rating and review on Expedia. We're happy to see that you enjoyed our clean and comfortable accommodations and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Jennifer
Voyage d’affaires, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de The Cove Lakeside Resort Team le 9 mars 2024
Dear Jennifer,Thank you for reviewing our property on Expedia. We're happy to hear that you enjoyed your experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Yu
Voyage en famille avec de jeunes enfants
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yu
Séjour de 1 nuit en février 2024
Réponse de The Cove Lakeside Resort Team le 3 mars 2024
Dear Yu,Thank you for your excellent review on Expedia. We're happy to hear that you enjoyed our service and we look forward to welcoming you back again for your next stay in West Kelowna.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Duncan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Duncan
Séjour de 1 nuit en février 2024
Réponse de The Cove Lakeside Resort Team le 2 mars 2024
Dear Duncan,Thank you for your glowing review on Expedia. We're happy to hear you had such an enjoyable stay and look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Parm
Voyage en couple
15 févr. 2024
Parm
Séjour de 1 nuit en février 2024
Réponse de The Cove Lakeside Resort Team le 18 févr. 2024
Dear Parm,Thank you for your excellent review of our property on Expedia. We're happy to hear that you enjoyed the beauty and peace that our lake front property has to offer. We look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Sharon
Voyage avec des animaux de compagnie, Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en février 2024
Réponse de The Cove Lakeside Resort Team le 18 févr. 2024
Dear Sharon,Thank you for your glowing review of our property. We're elated to hear that you enjoyed the stellar lakeviews from our well appointed suite. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Josh
12 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 1 nuit en février 2024
Réponse de The Cove Lakeside Resort Team le 18 févr. 2024
Dear Josh,We're happy to hear that you had such an enjoyable experience and look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Rhogene
Voyage en couple
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rhogene
Séjour de 2 nuits en février 2024
Réponse de The Cove Lakeside Resort Team le 18 févr. 2024
Dear Rhogene,Thank you for reviewing us on Expedia. We're sorry that the seasonality of our outdoor pools were a surprise for your stay. We try our best to ensure our guests are well informed prior to their stay by noting the seasonality of some of resort amenities on both our website as well as Expedia's resort summary pages. For your next visit, please note that our seasonal amenities are open from May Long Weekend through until Thanksgiving. Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Josh
7 févr. 2024
Josh
Séjour de 2 nuits en février 2024
Réponse de The Cove Lakeside Resort Team le 7 avr. 2024
Dear Josh,Thank you for your excellent rating on Expedia. We're happy to see that you enjoyed your experience at the hotel and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Leah
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leah
Séjour de 7 nuits en janvier 2024
Réponse de The Cove Lakeside Resort Team le 27 janv. 2024
Dear Leah,Thank you for reviewing us on Expedia. We're happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
haewon
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
haewon
Séjour de 1 nuit en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear haewon,Thank you for reviewing our property on Hotels.com. We're happy to hear that overall you enjoyed your experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Susan
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear Susan,Thank you for reviewing our property on Expedia. We're happy to hear that overall you enjoyed your experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Patricia
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear Patricia,Thank you for your glowing review on Expedia. We're happy to hear that you enjoyed our convenient and beautiful location and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Janette
Voyage en couple
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janette
Séjour de 7 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear Janette,Thank you for taking the time to review us on Expedia. We're happy to hear that you enjoyed our services and convenient location. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
6/10 Satisfaisant
Jennifer
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Réponse de The Cove Lakeside Resort Team le 18 févr. 2024
Dear Jennifer,Thank you for your feedback from your recent stay with us. As room service isn't a service that we offer, we do hope that you were able to connect with The Landing Kitchen & Bar to arrange for your meal options during your stay. We look forward to the opportunity to possibly welcome you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Garth
25 déc. 2023
Garth
Séjour de 2 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 28 déc. 2023
Dear Garth,Thank you for providing us with such an excellent rating on Hotels.com. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
6/10 Satisfaisant
Dana
Voyage en groupe
20 déc. 2023
Les points forts : Propreté
Condo with a hotel lobby. *winter visit*
Dana
Séjour de 2 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear Dana,Thank you for reviewing our property on Hotels.com. We're sorry to hear that our posted arrival and departure times were a concern for your stay. We do our best to accommodate early arrival requests whenever possible however due to the extensive cleaning requirements of our suites, 5pm is the time where we can guarantee all arrivals. Additionally, as the parlour suite was noted as smaller than you had preferred, we feel for your next stay that you may be more comfortable in one of our 800 sq ft 1-bedroom suites which would include a kitchen and living/dining area. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Jeffrey
18 déc. 2023
Jeffrey
Séjour de 2 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 13 janv. 2024
Dear Jeffrey,Thank you for your glowing review of our property on Expedia. We're happy to hear that overall you enjoyed your experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Robin
Voyage en famille avec de jeunes enfants
11 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Robin
Séjour de 2 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 28 déc. 2023
Dear Robin,Thank you for reviewing our property on Expedia. We're happy to hear that overall you enjoyed our convenient location and views of Lake Okanagan. In addition to the 1-bedroom suite you had booked, we do have a selection of 2 or 3 bedroom suites available for your next stay. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Ester
6 déc. 2023
Ester
Séjour de 2 nuits en décembre 2023
Réponse de The Cove Lakeside Resort Team le 28 déc. 2023
Dear Ester,Thank you for taking the time to review our property on Hotels.com. We're happy to see that overall you had an enjoyable experience and we look forward to welcoming you back again.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Jason
Voyage d’affaires
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en novembre 2023
Réponse de The Cove Lakeside Resort Team le 28 déc. 2023
Dear Jason,Thank you for reviewing our property on Expedia. We're happy to hear that overall you had an enjoyable experience and are sorry for the temporary hot tub outage due to an unforeseen maintenance concern which was addressed later that day. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Pargam
24 nov. 2023
Pargam
Séjour de 1 nuit en novembre 2023
Réponse de The Cove Lakeside Resort Team le 28 déc. 2023
Dear Pargam,Thank you for providing us with such an excellent rating on Expedia. We look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Kathryn
Voyage en couple
22 nov. 2023
Kathryn
Séjour de 1 nuit en novembre 2023
Réponse de The Cove Lakeside Resort Team le 24 nov. 2023
Dear Kathryn,Thank you for reviewing our property on Expedia. We're happy to hear that overall you enjoyed your experience while staying with us and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Shaeleah
20 nov. 2023
Shaeleah
Séjour de 2 nuits en novembre 2023
Réponse de The Cove Lakeside Resort Team le 24 nov. 2023
Dear Shaeleah,Thank you for reviewing our property on Expedia. We're happy to hear that you enjoyed your experience staying with us and look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Deena
Voyage d’affaires
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deena
Séjour de 4 nuits en novembre 2023
Réponse de The Cove Lakeside Resort Team le 18 nov. 2023
Dear Deena,Thank you for taking the time to rate us on Hotels.com. We truly appreciate hearing that you had an enjoyable stay and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Martin
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martin
Séjour de 2 nuits en novembre 2023
Réponse de The Cove Lakeside Resort Team le 18 nov. 2023
Dear Martin,Thank you for reviewing our property on Hotels.com. We're happy to see that overall you enjoyed your experience and look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
4/10 Médiocre
Vannessa
5 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Vannessa
Séjour de 1 nuit en novembre 2023
Réponse de The Cove Lakeside Resort Team le 12 nov. 2023
Dear Vannessa,Thank you for reviewing our property on Expedia. We typically pride ourselves on the level of satisfaction our guest experience when staying with us and are sorry to hear that this was not the case for your stay. We post our seasonality and hours of operations on our website as well as on Expedia so our guests may make an informed decision when selecting to stay with us. That said, while the restaurant hours do fluctuate with the seasonality of our resort, they are open in the evenings 7 days per week in our slower season.We look forward to welcoming you back again so that we may show you a better experience.Kind regards,The Cove Lakeside Resort Team
8/10 Bien
Hailey
4 nov. 2023
Hailey
Séjour de 3 nuits en octobre 2023
Réponse de The Cove Lakeside Resort Team le 5 déc. 2023
Dear Hailey,Thank you for your review on Expedia. We're happy to see that overall you had an enjoyable stay with us and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Shane
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 2 nuits en novembre 2023
Réponse de The Cove Lakeside Resort Team le 18 nov. 2023
Dear Shane,Thank you for your glowing review of our property on Expedia. We're happy to hear that you had such an enjoyable experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
cherie
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cherie
Séjour de 2 nuits en octobre 2023
Réponse de The Cove Lakeside Resort Team le 18 nov. 2023
Dear Cherie,Thank you for your awesome rating of our property on Expedia. We're elated to hear that you had such an amazing experience and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Hailey
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hailey
Séjour de 1 nuit en octobre 2023
Réponse de The Cove Lakeside Resort Team le 28 oct. 2023
Dear Hailey,Thank you for your glowing review on Expedia. We're elated to see that you had an enjoyable time and we look forward to welcoming you back again in the future.Kind regards,The Cove Lakeside Resort Team
6/10 Satisfaisant
Lara
19 oct. 2023
Lara
Séjour de 3 nuits en octobre 2023
Réponse de The Cove Lakeside Resort Team le 18 nov. 2023
Dear Lara,Thank you for reviewing us on Expedia. We typically pride ourselves on the level of satisfaction our guests experience and as we didn't hear from you during your stay, we're surprised to hear that there may have been opportunity for us to improve for your experience. We hope to have an opportunity to welcome you back again in the future so that we may show you a better experience.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
randy
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
randy
Séjour de 1 nuit en octobre 2023
Réponse de The Cove Lakeside Resort Team le 18 oct. 2023
Dear randy,Thank you for your 5-Star rating of The Cove Lakeside Resort. We're happy to see that you had an enjoyable experience and look forward to welcoming you back again in the future. Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Jennifer
Voyage en famille, Voyage en couple
3 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en octobre 2023
Réponse de The Cove Lakeside Resort Team le 10 oct. 2023
Dear Jennifer,Thank you for providing us with your feedback from your recent stay with us. We're happy to hear that you enjoyed the solitude and views from our lakefront resort. We look forward to welcoming you back again for your next stay in the Okanagan.Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
TRINA, SHERWOOD PARK
Voyage en couple
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TRINA
Séjour de 4 nuits en septembre 2023
Réponse de The Cove Lakeside Resort Team le 3 oct. 2023
Dear TRINA,Thank you for taking the time to review our property on Expedia. We're happy to hear that you enjoyed the waterslide (suitable for all ages), spacious suites and convenient amenities. We look forward to welcoming you, and possibly your dog as well, for your next stay with us. Kind regards,The Cove Lakeside Resort Team
10/10 Excellent
Barbara
Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en septembre 2023
Réponse de The Cove Lakeside Resort Team le 3 oct. 2023
Dear Barbara,Thank you for your review of our property on Expedia. We're happy to hear that you had such an enjoyable stay and we look forward to welcoming you back again in the future. Kind regards,The Cove Lakeside Resort Team