Avis sur Days Inn & Suites by Wyndham Lafayette IN
Days Inn & Suites by Wyndham Lafayette IN
151 Frontage Road, Lafayette, IN
Avis
5,4
5,2/10
Propreté
6,8/10
Personnel et service
5,0/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
5,4/10
Écoresponsabilité
Avis
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Darlime,We are delighted to hear that you were amazed by the service during your recent stay. Our team always strives to provide exceptional service to all our guests. If you have any further feedback or would like to share more about your experience, please do not hesitate to contact us.
2/10 Horrible
Julia
Voyage en famille
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Julia, We're sorry to hear about your experience. Guest feedback is valuable for us to improve our services. For any further assistance or feedback, please feel free to reach out directly to our management team.
6/10 Satisfaisant
Brian
Voyage en famille
8 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Brian, We apologize for any inconveniences you encountered during your stay. Guest feedback is valuable, we'll address the room concerns with our team. Our aim is to provide a comfortable stay for our guests. Thank you for bringing these matters to our attention, we will work on improving our services and facilities.
2/10 Horrible
Darlime
5 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Darlime
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Darlime, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
10/10 Excellent
Vallery
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vallery
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Vallery,We're delighted to hear you enjoyed the peaceful atmosphere during your stay. Our team strives to create a relaxing environment for all our guests to unwind and recharge. Hope you get to visit us again in your future travels.
10/10 Excellent
Desmond
23 mars 2024
Les points forts : Propreté
Desmond
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Desmond,We are pleased to hear you found our hotel to be peaceful during your stay. Our team strives to create a tranquil environment for all our guests to enjoy. Should you have any more feedback or if there is anything else we can assist you with, please do not hesitate to contact us.
2/10 Horrible
Kelly
Voyage en famille
12 mars 2024
Kelly
Réponse de Manager le 14 mars 2024
Hello Kelly, We apologize for the inconvenience and appreciate your feedback. Your concerns have been noted and will be addressed accordingly to ensure a better experience for our future guests. Thank you for bringing this to our attention.
10/10 Excellent
Dario, Costa Mesa
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dario
Séjour de 2 nuits en mars 2024
Réponse de Manager le 15 mars 2024
Hello Dario,Thank you for sharing your feedback with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 Horrible
Donald
10 mars 2024
Donald
Séjour de 2 nuits en mars 2024
Réponse de Manager le 13 mars 2024
Hello Donald, We're disappointed to hear about the concerns you've raised regarding the room conditions. For any concerns related to refunds, we would kindly recommend reaching out to your booking agent directly for further assistance. We appreciate your feedback and will address the issues internally for improvement.
4/10 Médiocre
Kelly
Voyage en famille
9 mars 2024
Kelly
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Kelly,We regret to hear of your experience and encourage you to reach out to management to further discuss your concerns. Your feedback is valuable in helping us improve our services for all future guests.
10/10 Excellent
Helen
8 mars 2024
Helen
Séjour de 8 nuits en février 2024
Réponse de Manager le 31 mars 2024
Hello Helen,We're thrilled to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon.
10/10 Excellent
Jacqueline
6 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 mars 2024
Hello Jacqueline,We apologize for any inconvenience caused by the construction noise during your stay. Your feedback will be shared with the appropriate team for further review and improvement. We strive to provide a peaceful environment for all our guests and regret if we fell short on this occasion.
2/10 Horrible
Ignacio
Voyage en famille
29 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ignacio
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Ignacio,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Rest assured, we take all guest comments seriously and will share your concerns with the team for further review. Our aim is to continually improve our guests' experience. We thank you for bringing these issues to our attention.
2/10 Horrible
Grace
25 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Grace, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted, and we encourage you to reach out to our management team for further assistance in addressing your concerns. We strive to continually improve our guests' experiences and hope to welcome you back in the future.
2/10 Horrible
william
25 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
william
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello william, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to contact our management directly for any concerns to ensure they are promptly addressed and resolved.
10/10 Excellent
Andrea
Voyage en famille avec de jeunes enfants
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en février 2024
Réponse de Manager le 24 févr. 2024
Hello Andrea,We appreciate your feedback and will take it into consideration for future improvements to better serve our guests. Thank you for staying with us.
4/10 Médiocre
david
10 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
david
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello david, Thank you for choosing Days Inn for your recent stay. We apologize for the inconvenience you experienced with the toilet paper holder, hair dryer holder, and cabinet door. We appreciate your feedback and will address these maintenance issues promptly. We apologize if the breakfast did not meet your expectations, but we're glad you enjoyed the granola bars. We hope you will give us another chance to provide you with a better experience in the future.
8/10 Bien
Efrem
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Efrem
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello Efrem, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
10/10 Excellent
Cierra
Voyage en couple
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cierra
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello Cierra,We appreciate your feedback and are glad to hear that you had a positive experience during your stay with us. Thank you for choosing our hotel and if there's anything else we can assist you with, please feel free to contact us.
8/10 Bien
Elia
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elia
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello Elia,Gracias por compartir su experiencia aquí con nosotros. Nos alegra saber que nuestro equipo le brindó un servicio excelente durante su estadía. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
10/10 Excellent
Tevin
31 janv. 2024
Tevin
Séjour de 6 nuits en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Tevin,Thank you for choosing our hotel for your recent stay. We are happy to hear that you had a good experience with us. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Elia
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elia
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Elia,Apreciamos su comentario sobre la limpieza y la seguridad de nuestro hotel. Nos enorgullece brindar un ambiente limpio y seguro para nuestros huéspedes. Esperamos tener la oportunidad de servirle nuevamente en el futuro.
8/10 Bien
Roderick
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roderick
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Roderick,Thank you for choosing to stay at our property. We are pleased to hear that you had a positive experience during your recent stay with us. Our team values your feedback and we strive to provide excellent service to all our guests. We hope to welcome you back again in the future.
10/10 Excellent
Jorge Luis
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jorge Luis
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Jorge Luis,Thank you for your feedback! We appreciate you taking the time to share your experience with us. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We value your input and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Elia
25 janv. 2024
Elia
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Elia,We are thrilled to hear that you had a wonderful stay with us! Should you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
6/10 Satisfaisant
Khalif
Voyage d’affaires
24 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Khalif
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Khalif, We appreciate your recent stay at our hotel. If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. We value your feedback and would love to have the opportunity to address any concerns you may have had.
2/10 Horrible
Zaria
Voyage en famille
22 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Days inn
Zaria
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Zaria, We strive to provide a clean and comfortable environment for our guests. We apologize if we did not meet your expectations in this regard. We appreciate your feedback and will share it with our housekeeping team for improvement.
4/10 Médiocre
Kimberly
Voyage en couple
14 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Kimberly, Thank you for sharing your feedback with us. We apologize if the condition of the bathrooms and hallway fell short of your expectations. We appreciate your compliments regarding the comfortable beds and will ensure to address the areas for improvement. We value your input and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Nicole
Voyage en couple
14 janv. 2024
Les points forts : Équipements
Nicole
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Nicole,Thank you for taking the time to share your feedback with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 Horrible
Kyle
12 janv. 2024
Kyle
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Kyle,We are sorry to hear that you had a disappointing experience during your stay at our hotel. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address your concerns and work towards improving our service. Thank you for bringing this to our attention.
4/10 Médiocre
Bre
Voyage en couple
8 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Bre, Thank you for sharing your feedback with us. We regret to hear that you found your experience at our hotel to be unsatisfactory. We value each guest's opinion and take your concerns seriously. We would appreciate the opportunity to learn more about your specific grievances, so please feel free to contact our management team directly at your convenience.
4/10 Médiocre
Anthony
8 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very Run down
Anthony
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Anthony, We apologize that your experience at our hotel did not meet your expectations. We value your feedback and invite you to reach out to our hotel directly to discuss any issues you may have encountered. We appreciate your understanding and hope to have the opportunity to improve your impression of us in the future.
2/10 Horrible
Ram
Voyage en famille
6 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very poor maintenance of hotel
Ram
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Ram, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the amenities and breakfast bar, and we will take this into consideration for future improvements. Regarding the smell in your room, we cleanse our rooms regularly with non-smoking policies in place. We encourage you to contact our management team directly to discuss your concerns in further detail and to find a suitable resolution.
8/10 Bien
Ginger
Voyage d’affaires
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ginger
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Ginger,Thank you for choosing our hotel for your stay. We're glad to hear that you found the accommodations comfortable. We appreciate your feedback and hope to welcome you back in the future.
4/10 Médiocre
Quincy
Voyage d’affaires
22 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quincy
Séjour de 7 nuits en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Quincy,We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service to all of our guests and regret that we fell short on this occasion. We encourage you to reach out to our hotel directly with any feedback you may have, so we can address the issues and ensure a better experience in the future.
4/10 Médiocre
Roshaun
22 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Roshaun
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Roshaun,Thank you for sharing your feedback. We appreciate your perspective and take all guest experiences into consideration. If there are specific issues you encountered during your stay, we encourage you to contact our management team directly to address them. We strive to continually improve our services and appreciate your input.
10/10 Excellent
James
Voyage d’affaires
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello James,Thank you for your kind words! We're delighted to hear that your stay at our hotel was enjoyable and comfortable. We strive to maintain a clean and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.
10/10 Excellent
Helen
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 6 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Helen,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had such a positive experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon!
6/10 Satisfaisant
Cassandra
Voyage en famille
19 déc. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Cassandra
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Cassandra,Thank you for choosing to stay with us. We appreciate your time in rating our hotel. If you have any specific feedback or concerns about your stay, we encourage you to reach out to our hotel directly so that we may address them accordingly. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Helen
19 déc. 2023
Helen
Séjour de 7 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Helen,Thank you for choosing our hotel for your recent stay! We are thrilled that you had such a positive experience with us. We strive to provide exceptional service and it's great to know that we met your expectations. We look forward to welcoming you back on your next visit.
4/10 Médiocre
James
14 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Never again.
James
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello James,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback on the condition of the room, and rest assured that we'll pass it along to our maintenance team for thorough inspection and necessary updates. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Helen
12 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 7 nuits en novembre 2023
Réponse de Manager le 14 déc. 2023
Hello Helen,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great value and that our staff was friendly and accommodating. We strive to provide exceptional service to all of our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
William
Voyage en couple
9 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Hello William, Thank you for sharing your feedback with us. We are glad to hear that you found the bed comfortable and the bathroom clean. We apologize for any inconveniences you experienced during your stay. Our maintenance team is always working diligently to address any issues that arise. We appreciate your feedback and will use it to improve our property.
6/10 Satisfaisant
Rebecca
Voyage en famille
30 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was "fine"
Rebecca
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Rebecca, Thank you for your valuable feedback about your recent stay with us. We apologize for any inconvenience caused by the smoke detector battery missing and the issue with the shower diverter. We appreciate you bringing this to our attention and we will ensure that our maintenance team addresses these concerns promptly. Regarding the breakfast, we apologize for not meeting your expectations. We value your feedback and will take it into consideration as we continue to improve our offerings. We are delighted to hear that our front desk employees provided you with a friendly and helpful service. It is always our aim to provide exceptional customer service. Thank you for staying with us and we hope to welcome you back for a more enjoyable experience in the future.
6/10 Satisfaisant
Brian
26 nov. 2023
Brian
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Brian, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your room reservation. We appreciate the manager's efforts in rectifying the situation and providing a discounted rate. Your comments regarding the cleanliness and upkeep of the room have been duly noted, and we will address them internally. We value your input and will strive to make improvements.
2/10 Horrible
Eddie
Voyage en famille avec de jeunes enfants
22 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eddie
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Eddie, Thank you for bringing this to our attention. We take these matters very seriously and apologize for any inconvenience caused. We kindly ask you to contact our management directly so they can investigate this further and provide you with the assistance you may need.
4/10 Médiocre
James, Munster
Voyage d’affaires
22 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello James, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is dedicated to continuously improving our facilities and cleanliness standards. We appreciate your input and will share it with our management for further review and action.
4/10 Médiocre
James, Munster
21 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello James, We're sorry to learn that your experience at our hotel was less than satisfactory. We strive to provide exceptional service to all our guests and would appreciate any further feedback you may have. Please don't hesitate to reach out to us so that we can address any issues and make improvements for future guests.
2/10 Horrible
Anastasia
20 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anastasia
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Anastasia,We apologize for any inconvenience you experienced during your recent stay. We strive to provide a seamless check-in process for all of our guests. If you have any further concerns or feedback, please contact our management team directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Laura
17 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Laura,Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the broken-down vehicle in our parking area. We strive to maintain a pleasant atmosphere for all our guests and appreciate you bringing the smell of weed and people standing around to our attention. We will address these issues to ensure a more comfortable stay for our future guests.