Les notes se basent sur un nombre total de 696 avis vérifiés

4,3 sur 5
Recommandé par 89 % des clients
4,6 Propreté de la chambre
4,4 Services et personnel
4,5 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
par un voyageur vérifié de Gaspe

Publié le 26 févr. 2018
requested a baby crib in advance, confirmed in advance I would get it. Asked for a baby crib when I checked in at the hotel reception. Never got a baby crib. Told the receptionist in the morning and she gave me an attitude like she could not care less.
Commentaire laissé par : Direction de l'hôtel
28 févr. 2018 par Senior Rooms Operations Manager, Direction de l'hôtel
Dear Guest, thank you for your detailed review. Please accept our apologies for failing to deliver the professional service you should always expect from us. We are working to remedy this so your next stay will be absolutely perfect. We appreciate your business and hope you will give us an opportunity to provide you with the outstanding stay you should always expect from our hotel. John D. Foster, Senior Rooms Operations Manager
5 sur 5
par un voyageur vérifié de Montréal, Canada

Bel hôtel près du centre de conventions

Publié le 15 févr. 2018
Confortable, près du centre-ville et du quartier français. En face du centre de convention. Confortable, propre, excellent service.
Commentaire laissé par : Direction de l'hôtel
16 févr. 2018 par Senior Rooms Operations Manager, Direction de l'hôtel
Dear Mathieu, thank you for sharing your amazing experience at New Orleans Downtown Marriott at the Convention Center. We are thrilled to read you loved the convenience of our location and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. John D. Foster, Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de saint Denis 974

Excellent

Publié le 31 juil. 2015
Très bonne situation. Rapport qualité prix exceptionnel. A ne pas manquer. Bon voyage.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de saint Denis réunion

Très bon hôtel très bien situé

Publié le 26 juil. 2015
Très proche du quartier francais 500m 5 a 10mn a pied a côté de l outlet proche du Wal-Mart calme avec un personnel charmant et très disponible. Service impeccable. La literie devrait être changé mais reste tout à fait acceptable. A conseiller pour tout séjour à la nouvelle Orléans.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Seattle,Wa

Publié le 13 avr. 2018
This hotel was the perfect location to be close to the action but still be able to retreat to a little quietness
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Nyc

Publié le 11 avr. 2018
Great hotel such and in great area Went there for wrestlemania weekend
1 sur 5
par un voyageur vérifié

Wrong everything

Publié le 9 avr. 2018
I received the wrong room, then charge an extra 50.00, for the room, some staff was helpful some not,
Commentaire laissé par : Direction de l'hôtel
11 avr. 2018 par Senior Rooms Operations Manager, Direction de l'hôtel
Dear Guest, thank you for your review. We are sorry for the issues you had with your reservation and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. Please consider choosing us again so we can accommodate you better. John D. Foster, Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Birthday experience

Publié le 2 avr. 2018
All of the stay were extremely nice and respectful. The rooms were very clean and comfy. Best experience I have ever had
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Illinois

Convenient Location

Publié le 2 avr. 2018
Les + : Cleanliness and comfort.
Les - : The scent of their shampoo, lotion and soap products. They are too strong for my preference. Anything that smells gentle and fresh are preferable.
Situation : Explore food and sceneries by going to French Quarter/Bourbon St./Hop on hop off trolley tour/Cafe Du Monde/Mardi Gras World etc.
I stayed in this hotel because of a conference that I attended in town. This hotel is just across the Ernest Morial Convention Center. It is also just a walking distance from a mall and the French Quarter if walking does not bother you. If you prefer to ride a train, the station is just across the street and it only takes three stops to get to the French Quarter. The hotel is clean, comfortable to stay in and has friendly and helpful staff. I would recommend staying in this hotel and I would choose to stay again if I visit New Orleans in the future.
2 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 23 mars 2018
Wasn’t impressed with customer services felt ppl were a little rude
Commentaire laissé par : Direction de l'hôtel
23 mars 2018 par Senior Rooms Operations Manager, Direction de l'hôtel
Dear Guest, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. John D. Foster, Senior Rooms Operations Manager