Les notes se basent sur un nombre total de 646 avis vérifiés

4,3 sur 5
Recommandé par 91 % des clients
4,6 Propreté de la chambre
4,4 Services et personnel
4,5 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de saint Denis 974

Excellent

Publié le 31 juil. 2015
Très bonne situation. Rapport qualité prix exceptionnel. A ne pas manquer. Bon voyage.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de saint Denis réunion

Très bon hôtel très bien situé

Publié le 26 juil. 2015
Très proche du quartier francais 500m 5 a 10mn a pied a côté de l outlet proche du Wal-Mart calme avec un personnel charmant et très disponible. Service impeccable. La literie devrait être changé mais reste tout à fait acceptable. A conseiller pour tout séjour à la nouvelle Orléans.
3 sur 5
par un voyageur vérifié de new orleans

Good location

Publié le 9 oct. 2017
Our room was never cleaned , bed not made no fresh linens.the front desk staff gave me wrong phone number for Brennan's and they had never heard of Pat O'Brians. Very disappointed for our first Wedding Anniversay trip.
Commentaire laissé par : Direction de l'hôtel
12 oct. 2017 par Manager, Direction de l'hôtel
Thank you for your feedback. We are sorry you experienced issues while staying at our hotel. Our team is dedicated to providing clean, comfortable accommodation followed by wonderful service and it seems we fell short of your expectations. Please accept our apologies as it is never our intent to disappoint a guest in any way. Your feedback will be relayed to the appropriate team leaders as we continue to improve upon our service and hope to have the opportunity to welcome you back. We would welcome the chance to make it up to you on a future stay. Thank you once again for your feedback. John D. Foster, Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de danville illinois

Publié le 3 oct. 2017
Very clean and friendmy staff and helpfulwould recommend to my friends.
Commentaire laissé par : Direction de l'hôtel
4 oct. 2017 par Manager, Direction de l'hôtel
Dear Julie, Thank you for your recommendation and gracious feedback! We are so glad you had such a wonderful stay and found your accommodations to be perfect for your travels. We hope to welcome you back soon! John D. Foster, Senior Rooms Operations Manager
3 sur 5
par un voyageur vérifié

No place for Dinner

Publié le 27 sept. 2017
Les + : Not much
Les - : Needs a place that is open for dinner (besides the bar)
Situation : Great Location, riverwalk is nearby.
The only restaurant in the hotel is closed for Dinner
Commentaire laissé par : Direction de l'hôtel
1 oct. 2017 par Senior Rooms Operations Manager, Direction de l'hôtel
We were sorry to read that we did not meet your expectations with regards to operating hours. We have followed up with our Food and Beverage team to address these concerns so that we can learn and improve accordingly. We hope to have the opportunity to welcome you again. Sincerely, John D. Foster Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Fort Lauderdale

Publié le 4 sept. 2017
Great time. Wonderful staff Friendly and helpful
Commentaire laissé par : Direction de l'hôtel
6 sept. 2017 par Manager, Direction de l'hôtel
Dear BRIAN, Thank you for your feedback! We are glad you had such a wonderful experience and stay. Our team will be glad to know they made such a positive impression during your stay. They work very hard to provide a memorable experience for all of our guests. We enjoyed having you as our guest, and we look forward to your next visit! John D. Foster, Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 25 août 2017
Overall inviting environment. Quiet. Clean, Comfortable , Relaxing, Nice bar to get your night started or for a night cap
Commentaire laissé par : Direction de l'hôtel
25 août 2017 par Senior Rooms Operations Manager, Direction de l'hôtel
Thank you for reviewing your stay at the New Orleans Downtown Marriott at the Convention Center. We are pleased to read how happy you were with your room and our facilities. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. John D. Foster Senior Rooms Operations Manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Very convenient with the best possible staff

Publié le 17 août 2017
Excellent visit with wonderful beds, fantastic staff and lovely setting! Can't wait to return!
Commentaire laissé par : Direction de l'hôtel
17 août 2017 par Manager, Direction de l'hôtel
Thank you for being our guest and for your outstanding review! We are so glad to know you enjoyed our well-appointed rooms and found our hotel's location convenient for your travels. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one! We appreciate your feedback and hope to see you again soon. Sincerely, John D. Foster Senior Rooms Operations Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de NYC

Great Staff

Publié le 11 juil. 2017
Situation : The hotel is close to the Ernest N. Morial Convention Center , The Outlet Collection at Riverwalk and the Riverfront Streetcar Line.
I recently stayed at the New Orleans Downtown Marriott at the Convention Center while attending the Essence Festival. The staff was attentive and very personable. I was especially pleased by Patrick at the reception desk. When asked how best to make it to the Superdome, not only did he recommend a cab but he also supplied the directions to give the cabbie which worked like a charm! I also was impressed by the Southern hospitality of Ms. Jones who stood just outside the hotel's entrance. Despite the many guests at the hotel that weekend she addressed me by name every time she saw me and she always had a smile even though the heat outside was oppressive. My only regret during my stay is that I was unable to thank them personally at checkout because of my early morning departure. Please keep up the good work and know that your attention to detail is greatly appreciated. I'll be sure to stay here again.
Commentaire laissé par : Direction de l'hôtel
13 juil. 2017 par Operations Manager, Direction de l'hôtel
Dear Cecilia, Thank you so much for being our guest and for taking time time to leave such a wonderful review. Thank you for sharing your experience regarding the outstanding service you received from Patrick! He has a great passion for providing outstanding hospitality, so we will be more than happy to share your wonderful comments with him. Thank you again for being our guest, and we hope to welcome you back the next time you are in New Orleans! John D. Foster Senior Rooms Operations Manager
3 sur 5
par Towanda

Received false information

Publié le 9 juil. 2017 sur Hotels
Two things disappointed me about my stay. I was told 3 times the bed size for a double room were queen. Not true, they were full size beds. I was also told a roll away bed would be available. At check in, I was told they're not available at all. Oh one more thing. No refrigerator or microwave were in the rooms.
Commentaire laissé par : Direction de l'hôtel
12 juil. 2017
Toward, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. John D. Foster Senior Rooms Operations Manager