Piscine extérieure, parasols de plage, chaises longues
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Avis sur Hotel San Roque

3.5 out of 5
Hotel San Roque
Urbanización San Roque, Carretera A7,, km. 127, s/n, San Roque, Andalusia

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 26 avis sur 74." "
Note des voyageurs de 8 (Bien), d’après 30 avis sur 74." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 74." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 74." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 74." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Infrastructures et conditions de l’hébergement

Avis

6/10 Satisfaisant

michele, bordeaux

Les points forts : Personnel et service
Plein de charme vieillissant
Un cadre magnifique très calme architecture grandiose niché dans un superbe terrain de golf. L'hôtel à dû avoir un passè fastueux.les chambres sont très spacieuses et très propres
Réponse de Idra García. Sales Manager. le 30 nov. 2016
Dear Michele, Thank you for taking the time to outline your experience with us. We certanily appreciate your comments, they will be very helpful to future costumers. We really hope you get back and see how we work to get better every day. Kind regards,

10/10 Excellent

Jean-Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un moment de calme et de rêve....
Mon seul regret est de n'être resté qu'une seule nuit, la suite du voyage en Andalousie devant continuée
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you so much for your review, we are so glad you had enjoyed your stay in our hotel We really hope you get back and have a longer great stay with us. Best regards, Idra García Sales and Marketing Manager.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top sejour en tranquilité
Hotel dans un envirement superbe au terrein de golfe, néanmoins une voiture est indisponible pour se déplacer sur place.
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you so much for your kind review, we certainly appreciate your comments. We are so happy you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

10/10 Excellent

zia, lévis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La perfection
Lendroit était vrm beau. Le personnel courtois et aimable. On a adoré notre séjour.
Réponse de Idra García. Sales and Marketing Manager. le 25 nov. 2016
Dear Zia, Thank you so much for your kind review, we truly appreciate your comments. We are so happy you had enjoyed your stay with us. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards.

10/10 Excellent

carole, quebec canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un oasis de paix dans le gramd luxe
Sejour des plus agreanles tout etait parfait
Réponse de General Manager le 25 nov. 2016
Dear Carole, Thank you for spending some valuable time reviewing us. We are gald that you chose to stay with us. We truly value your custom and glad that the hotel deliver the standards and services that meet your expectations. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards, Idra García Sales and Marketing Manager.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
Attention au bungalow
Le niveau global de cet hotel est moyen et loin d'être en adéquation avec le golf club San Roque. C'est dommage. Pour information, voyageant en famille avec 3 enfants, nous avions fait le choix du bungalow pour 5 personnes. Présenté comme étant composé de deux chambres, deux sdb et un salon, cela semblait parfait. En fait pas du tout car les bungalows sont divisés en deux avec deux portes d'entrée indépendantes donnant sur deux chambres séparées, sans porte de communication. Cela revient en fait à prendre deux chambres...

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Avis personnel
Seul élément à savoir Le samedi l'hôtel fait une fête en plein air jusqu'à 5 h du matin Impossible de dormir ces nuits là Le cadre est agréable et l'hôtel est au calme Piscine pas terrible

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
havre de repos
belle prestation , dans suite supérieure 35s.rien à redire au niveau qualité , sauf sur pour les terrasses non nettoyées . restaurant "tango" trés bonne cuisine et personnel charmant. personnel à la reception plus qu'agréable , toujours au petits soins. petit déjeuner trés complet dans un endroit charmant. reveiendrons refaire une escapade .

10/10 Excellent

DIMITAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Summer in Andalusia
Everything was perfect.Wonderful place for holiday and relax with family and friends.
Séjour de 5 nuits en juillet 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Gutes Frühstücksbuffet
Dear guest, Thank you so much for your review. We are glad you had enjoyed your stay with us and liked our breakfast buffet. We hope to se yo again very soon. Kind regards, Idra García

8/10 Bien

Alexey

Les points forts : Propreté, personnel et service, confort de la chambre
Отель для гольфистов
Отель до гольфистов
Dear Alexey, Thank you so much for your kind review, we really appreciate you take some minutes to evaluate us. We are happy you had enjoyed your stay and hope to see you again very soon. Best regards, Idra García Sales Department

4/10 Médiocre

Lars

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ikke anbefalelsesværdigt.
Værelset var meget slidt med løse fliser og føltes ikke ikke særligt rent. Terrassen war decideret ulækker med ukrudt og snavs, møblerne var snavsede og ikke rengjort i lang tid. Sengen var dog udemærket. Vi havde valgt halvpension pga. Stedets isolerede beliggenhed, dette var ikke den store oplevelse. Hele resorten bærer præg af manglende vedligehold.
Dear Lars, Thank you for taking the time to review our hotel, your feedback is valuable to us as we constantly look to improve our amenities and to always provide you with the best possible service. We are sorry to read that the your stay was not as it should have been. We look forward to welcoming you soon, so you can see how we have improved. Kind regards, Idra García Sales Manager

8/10 Bien

Manfred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dear Manfred, Thank you for your positive feedback. We wish to welcome you again. Regards, Idra García Commercial Department

8/10 Bien

Marjukka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Well coming cavas was a nice surprise. Nice place.
Dear Marjukka, Thank you so much for your kind review, it will be very helpful to other customers. We are glad you had enjoyed your stay with us and you liked our cava. We hope to see you again very soon. Best regards, Idra García Sales Department

8/10 Bien

Eamonn

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de General Manager le 9 févr. 2017
Dear Eamonn, Thank you for your review, We hope to see you soon. Best regards, Idra García, Sales assistant

8/10 Bien

Carsten, Hamburg

Les points forts : Propreté, personnel et service, confort de la chambre
Schöne Anlage, aber in die Jahre gekommen
Die Suiten sind sehr großzügig angelegt, das Mobiliar ist aber in die Jahre gekommen, ebenso die Wege in der eigentlich sehr schönen Anlage. Der Fernseher ist neu, hatte aber keinen Empfang, das WLAN war vorhanden, aber sehr schwankend. Das Personal war sehr freundlich. Der Preis mit 56 Euro pro Nacht mit einem ordentlichen Früstück sehr günstig. Die Halbpesion hatte mit 12,50 Euro inkl. einem Freigetränk ein gutes Preis-Leistungs--Verhältnis,
Réponse de Idra García. Departamento comercial le 30 janv. 2017
Dear Carsten, Thank you ror your kind review, we really appreciate your comments. We are glad you had enjoyed yor stay with us and hope to see you soon again. Thank you again. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 20 déc. 2016
Estimado huésped: Le agradecemos en nombre de todo el equipo del hotel San Roque Suites su tan amable valoración. Deseamos verle de nuevo muy pronto. Un saludo, Idra García Departamento comercial.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 20 déc. 2016
Estimado huésped: Muchas gracias por dedicar unos minutos de su tiempo a valorar su estancia con nosotros. Esperamos verle por nuestro hotel de nuevo muy pronto. Reciba un cordial saludo, Idra García Departamento comercial

8/10 Bien

Laura, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel at San Roque Golf Club
I had a nice 3-nights stay at the hotel. I was staying with a half-board. Breakfast has limited options but you are not going to be hungry. And dinners I liked a lot: freshly made and served appetizer (I always had sushi) and decent main course with a complementary glass of wine. The only thing I didn't like about dinners, that the start time at 8pm. A little too late for my liking but I guess it's a Spainish custom. Overall I had a nice stay and enjoyed the proximity to my son's boarding house (walking distance). Thank you stuff, especially at poolside cafe for making my stay enjoyable!
Réponse de Idra García. Sales Manager. le 30 nov. 2016
Dear Laura, Thank you so much for your feedback, we certanily appreciate your comments, they will be very helpful to future costumers. We are so happy you had enjoyed your stay with us. We look forward to welcoming you back to the hotel again very soon. Best regards,

10/10 Excellent

H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Towels were not clean
It's beautiful, good value for money.
Réponse de General Manager le 1 déc. 2016
Dear guest, Thank you for taking the time to outline your experience in our hotel, this is very important to us. We are glad you had enjoyed your stay with us. We hope you get back to our hotel and have a nice stay with us. Kind regards, Idra García Sales Manager.

10/10 Excellent

Garry, County Durham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Great place. Excellent facilities. 5 star service.
Réponse de General Manager le 28 nov. 2016
Dear guest, Thank you so much for your great review. We are really happy that you had enjoyed your stay with us. Thank you for your feedback and we are glad to see that you scored our team as 5 star. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards, Idra García. Sales and Marketing Manager.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good with potential to be excellent
Initial room rather dark and claustrophobic also bed not made up properly. A quick word at reception and we were moved to a lovely bright and spacious suite. Good choice at breakfast but the buffet style meant that hot choices could be cold. Excellent swimming pool. Staff extremely helpful.
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you so much for your kind review, we certainly appreciate your comments. We are so happy you had enjoyed your stay in our hotel in spite of the problem with the room. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

6/10 Satisfaisant

mana

Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel for the money
1. Excellent breakfast 2. Excellent service in general 3. It is only located far away from the city and there is no shuttle bus
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for taking the time to outline your experience with in our hotel. We are so sorry to read that you were unhappy with certain aspects of your stay and we don’t like the location was not to your expectations. We hope you get back to our hotel and have a nice stay with us. Kind regards, Idra García Sales and Marketing Manager.

8/10 Bien

Urban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra rum, toppen frukost, bra restaurang
Mycket trevlig och servicemibded personal. Frukost mycket bra liksom restaurangmat o service
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you so much for your kind review, we certainly appreciate your comments. We are glad you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

10/10 Excellent

FELIPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Establecimiento muy acogedor y en lugar tranquilo
Magnifica estancia por el entorno, la tranquilidad del lugar y la atención del personal. Hotel muy cercano a puntos de interés.
Réponse de General Manager le 25 nov. 2016
Apreciado huésped: Nuestro más sincero agradecimiento en nombre de todo el equipo del Hotel San Roque Suites por depositar su confianza en nosotros y dedicar unos minutos de su tiempo a valorarnos. Es para nosotros un verdadero placer saber que su estancia fue completamente satisfactoria. Trabajamos para continuar mejorando y comentarios como el suyo son nuestra recompensa. Muchas gracias, esperamos que nos visite de nuevo muy pronto. Reciba un cordial saludo. Idra García Responsable del Departamento Comercial.

4/10 Médiocre

Simon

Les points faibles : Confort de la chambre
Noisy from adjacent roo.
Had room number H11. S11 room built on to ours. There bathroom was the back of our bedroom. Toilet noise all night in our bedroom from next door. We only had a bedroom. Came back home feeling tired. Would not book this place again. Shame nice grounds. Needs updating. High bar and restaurant prices. Hotel empty so why they put us next to the noisiest family in the world is beyond me. Need to rethink the toilet noise from a suite to a room. Told front desk who did nothing. Said sorry. Did not change we left feeling tired. Feel like we wasted money staying here woth so many hotels to choose from. Breakfast was good. Only thing I can say excelled the stay. Nice grounds. Still needs updating. You need a car here. If you get a room get a suite as a superior room is a bedroom only and the noise from an adjacent suite is not acceptable Choose somewhere else if you want a good night's sleep
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for taking the time to review our hotel, your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We are so sorry your stay was not as it should have been. We do apologize for all the inconvenients. We keep working to improve our services. We hope you get back to our hotel and have a nice stay with us. Kind regards, Idra García Sales and Marketing Manager.

8/10 Bien

Berit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dejligt stille
Vi var der i ydersæsonen. Hotellet var et golfresort men vi skulle ikke spille golf. Havde stort set poolen for os selv om eftermiddagen. Området bestod af små dobbelthuse med dejlig beplantning omkring.
Réponse de General Manager le 25 nov. 2016
Dear , Thank you so much for your kind review, we are so happy you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards, Idra García Sales and Marketing Manager.

10/10 Excellent

Tuomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyvä huoneistohotelli
Hyvä hinta. Toimivat/Nopeat check-in/outit. Hyvä aamiainen. Kiva miljöö.
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for spending some valuable time reviewing us. We are glad you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

8/10 Bien

Daniel

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Personal muy amable y entorno único.
Decir que el personal del hotel es de 10, empezando por el chico que nos atendió en el turno de noche. Hubo mal entendido de inicio con el lugar y hotels.com ya que la reserva que teníamos confirmada era habitación con cama doble en suite y nos dieron de inicio una sencilla doble con dos camas separadas, sin chimenea y con un baño, cuando la reserva especificaba la cama grande con baño, una ducha a parte y chimenea. Afortunadamente nos lo supieron resolver y finalmente nos dieron la habitación que habíamos reservado entre las dos opciones desde el inicio de la reserva. El desayuno muy bueno y el staff del hotel super amable. El entorno con tanto verde y el mar al lado te hace sentir en un paraíso de la naturaleza. LA buena ubicación hace que puedas estar en Sotogrande a 5 mins, a 20 de Tarifa, 12mins de Gibraltar y 30-40 en el interior para ver pueblos como Castelar. Sin duda volveré a repetir.
Réponse de General Manager le 25 nov. 2016
Apreciado huésped: Nuestro más sincero agradecimiento en nombre de todo el equipo del Hotel San Roque Suites por depositar su confianza en nosotros y dedicar unos minutos de su tiempo a valorarnos. Es para nosotros un verdadero placer saber que su estancia fue completamente satisfactoria. Trabajamos para continuar mejorando y comentarios como el suyo son nuestra recompensa. Muchas gracias, esperamos que nos visite de nuevo muy pronto. Reciba un cordial saludo. Idra García Responsable del Departamento Comercial.

8/10 Bien

Bekir, Sverige

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Mycket prisvärt !!
Mycket prisvärd hotell med stora rom med fin inredning. Badrummet lite slitet av av vattnet men helt ok i stort Rabbat på golfen för boende och bra frukost!
Réponse de Idra García, Sales and Marketing Manager. le 25 nov. 2016
Dear Bekir, Thank you so much for your review, we really appreciate your comments. We are glad you had enjoyed your stay in our hotel and we hope to see you again very soon. Best regards.

8/10 Bien

oscar, gl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien en general
Hemos estado un fin de semana,...el hotel en si bien. El defecto es una ventana en la bañera estropeada por la humedad. El desayuno Bufet muy bien y el personal muy amable en todo momento.
Réponse de Idra García Responsable del Departamento Comercial le 27 nov. 2016
Estimado Oscar: En primer jugar queremos agradecerle la confianza depositada en nuestro hotel, así como el tiempo que ha dedicado a valorarnos. Nos alegra saber que su estancia fue agradable, y lamentamos el problema con la ventana. Le aseguramos que trabajamos día a día para mejorar nuestras instalaciones. Esperamos poder contar con usted de nuevo muy pronto. Un saludo.

6/10 Satisfaisant

Fam.Bos, Zonhoven, Belgium.

Was ooit prachtig, maar is nu geen 4* meer waard.
Is ooit een prachtige accommodatie geweest, maar dringend aan een opknapbeurt toe. Is op dit ogenblik volgens ons geen 4* meer waard. Ontbijt was volgens Spaanse normen in orde, maar iedere dag volledig hetzelfde, geen enkele variatie. Het avondeten à la carte was eveneens in orde, maar te weinig keuze. Ook de prijzen voor eten en drankjes waren te hoog voor wat het hotel nu nog voorstelt. Goed voor een kort verblijf, maar niet voor een lange periode.
Réponse de Idra García. Sales and Marketing Manager. le 25 nov. 2016
Dear Fam.Bos, Thank you for taking the time to review our hotel, your feedback is valuable to us as we constantly look to improve our amenities and to always provide you with the best possible service. We are so sorry your stay was not as it should have been. We do apologize for all the inconvenients. We hope you get back to our hotel and have a nice stay with us. Kind regards.

6/10 Satisfaisant

Helen, Bournemouth Uk

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Swim up bar has gone !
The hotel is a good base for exploring southern Spain. A car is essential. The hotel is in need of some serious investment and general quality maintenance. The 4* rating come from the facilities on offer not the room standards. Double beds are actually twins pushed together. We had to change rooms after the first night due to water bubbling up through the bathroom floor! To sum up expect 2-3 star standards and you won't be too disappointed.
Réponse de Idra García, Sales and Marketing Manager. le 25 nov. 2016
Dear Helen, Thank you for taking the time to outline your experience with us. We are so sorry to read that you were unhappy with certain aspects of your stay and we don’t like the hotel was not to your expectations. We keep working to improve our amenities. We hope you get back to our hotel and have a nice stay with us. Kind regards

8/10 Bien

Andrés

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Magnífico hotel a muy buen precio
Muy buen hotel. Muy buen trato.
Réponse de General Manager le 25 nov. 2016
Estimado huésped: Nos complace saber que su estancia con nosotros fue satisfactoria y queremos agradecerle la confianza depositada en nuestro hotel, además de su valoración. Esperamos que vuelva muy pronto y pueda comprobar cómo seguimos mejorando. Reciba un cordial saludo, Idra García Responsable del departamento Comercial.

10/10 Excellent

Andrés

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Muy buen hotel a muy buen precio
Estancia muy buena. Personal muy amable. Muy buenas instalaciones.
Réponse de General Manager le 25 nov. 2016
Apreciado huésped: Nuestro más sincero agradecimiento en nombre de todo el equipo del Hotel San Roque Suites por depositar su confianza en nosotros y dedicar unos minutos de su tiempo a valorarnos. Es para nosotros un verdadero placer saber que su estancia fue completamente satisfactoria. Trabajamos para continuar mejorando y comentarios como el suyo nos hacen seguir adelante con más fuerza. Muchas gracias, esperamos que nos visite de nuevo muy pronto. Reciba un cordial saludo. Idra García Responsable del Departamento Comercial.

8/10 Bien

paul

Les points forts : Propreté et personnel et service
Good value excellent staff
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for spending some valuable time reviewing us. We are happy that you chose to stay with us. Thank you for your feedback and we are glad to read that our team was excellent for you. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards, Idra García Sales and Marketing Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you so much for your score. We are so happy you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Kind regards, Idra García Sales and Marketing Manager.

8/10 Bien

Sergio, Malaga

Les points forts : Personnel et service et confort de la chambre
A nice weekend
It was really nice
Réponse de General Manager le 25 nov. 2016
Dear guest, We want to say thank you for your review, we certainly appreciate your comments. We are glad you had enjoyed your stay in our hotel. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

10/10 Excellent

Mathijs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schoon, mooi hotel
Goed hotel, erg netjes
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for spending some valuable time reviewing us. We are glad that the hotel deliver the standards and services that meet your expectations. We look forward to welcoming you back to the hotel again very soon. Thank you once again for your kind words. Best regards, Idra García Sales and Marketing Manager.

8/10 Bien

Evaristo

Les points forts : Propreté et personnel et service
Réponse de General Manager le 25 nov. 2016
Estimado Evaristo: Nos alegra saber que su estancia en nuestro hotel fue agradable, agradecemos que haya dedicado unos minutos de su valioso tiempo en valorarnos. Deseamos poder volver a contar con usted en un futuro. Gracias de nuevo y reciba un cordial saludo. Idra García Responsable del Departamento Comercial.

10/10 Excellent

Chris, Palm Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff were friendly and informative
Facilities were beyond our expectations. Very large rooms. Hugh bathroom. Large patio. Nice pool and dining facilities.
Réponse de Idra García. Sales and Marketing Manager. le 25 nov. 2016
Dear Chris, Thank you for spending some valuable time reviewing us. We truly value your custom and glad that the hotel deliver the standards and services that meet your expectations. We look forward to welcoming you back to the hotel again very soon. Best regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet and relaxing location near to Sotogrande
The hotel was perfect for a three night business trip. Breakfast has a good selection of both hot and cold food.
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for taking the time to review our hotel, your feedback is valuable to us as we constantly look to improve our amenities. We are glad you had enjoyed your stay in our hotel during your business trip. We look forward to welcoming you back to the hotel again very soon. Best regards, Idra García Sales and Marketing Manager.

6/10 Satisfaisant

Lone

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de General Manager le 25 nov. 2016
Apreciada Lone, Queremos agradecerle que haya invertido su valioso tiempo en realizar una valoración de nuestro hotel. Esperamos poder tener la oportunidad de volver a recibirle. Saludos, Idra García Responsable del Departamento Comercial.

10/10 Excellent

Jose manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 25 nov. 2016
Estimado Jose Manuel, En nombre de todo el equipo del hotel queremos agradecerle su valoración. Le damos las gracias también por la confianza depositada en nosotros y esperamos poder volver a recibirle muy pronto. Reciba un cordial saludo, Idra García Responsable del departamento Comercial

8/10 Bien

LUIS

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de General Manager le 25 nov. 2016
Estimado Luis, Agradecemos que haya invertido parte de su valioso tiempo en valorar su estancia en nuestro hotel. Nos alegra saber que fue satisfactoria y deseamos poder darle la bienvenida de nuevo a nuestro hotel muy pronto. Un saludo. Idra García Responsable del Departamento Comercial.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Great staff and facilities but outdated rooms
We stayed at this hotel for one night on our way from Gibraltar to Ronda. It was not particularly busy, so it was very relaxing and quite. The lady who checked us in was fantastic! She offered us two free drinks and also offered to book us in for a free sauna session, which was great (suggestion for the management - install a shower in the sauna..). The breakfast was very nice too - proper coffee, fresh orange juice and a good choice of breakfast products for all tastes. The bar/restaurant area was very stylish and modern and pleasure to be in. The room however lacked a modern touch and maintenance - there were marks on the wall, the patio looked dirty and the bathroom definitely needed an upgrade to earn those 4 stars which the hotel advertises itself at.
Réponse de General Manager le 25 nov. 2016
Dear guest, Thank you for taking the time to share your experience with us. We are so sorry to read that you were unhappy with certain aspects of your stay and we don’t like the room was not to your expectations. We keep working to improve our services. We hope you get back to our hotel and have a nice stay with us. Kind regards, Idra García Sales and Marketing Manager.

10/10 Excellent

Michael, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
canada
Great place to stay if you want to visit Gibraltar.

6/10 Satisfaisant

Magnus, Lund, Sweden

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hotellet ligger nära till golf. Hotellet behöver renoveras.

6/10 Satisfaisant

Jan, Zürich

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotellet kunde ha varit hur bra som helst men det är lite litet och nedgånget.

10/10 Excellent

Jose ramon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre