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Avis sur Mercure Kuta Bali

4 out of 5
Mercure Kuta Bali
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 217 avis sur 633." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 633." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 633." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 633." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 633." "

8,0/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

florentin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait rien à dire sur le personnel la qualité du service la propreté merci à eux pour ce séjours
Séjour de 10 nuits en mai 2023
Réponse de Tony Andrianto le 29 mai 2023
Madame/Monsieur florentin,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursTony AndriantoGeneral Manager

8/10 Bien

Corinne, Forbach

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel, superbe piscine! Petit déjeuner bien mais toujours la même chose, pour les personnes qui restent 15 jours comme nous, c’est décevant à la longue.... Les jus de fruit ont le goût synthétique ( tang pour ceux qui connaissent!!) ainsi que les confitures....
Séjour de 13 nuits en octobre 2019
Réponse de Tony Andrianto le 25 oct. 2019
Dear Corinne, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Tony Andrianto le 4 oct. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

6/10 Satisfaisant

Bohr, Bali kuta

Voyage en groupe, Voyage en couple
Les points faibles : Personnel et service
La piscine sur le toit et la proximité de tout en ville mais le personnel le inadmissible pour un mercure je m’attendais à beaucoup mieux tache sur le fauteuil le dehors ménage pas fais sur mes 3j passée là bas et cerise sur le gâteaux à 14h mes deux chambres réserver n’était toujours pas prête à l’heure prévue pour le Check-in aucun geste de l’établissement a part nous proposer des chambre moin bien que la réservation
Séjour de 3 nuits en août 2019
Réponse de Tony Andrianto le 4 oct. 2019
Dear Bohr, Thank you for give review of our hotel! If you experience things that don't meet your expectations; please let us apologize sincerely. At Mercure, we strive to provide better services to each guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of future problems. We are grateful for your willingness to share your concerns with us and we hope that you give us the opportunity to serve you better in the near future. Sincerely, Tony Andrianto General Manager

8/10 Bien

SEONG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de Tony Andrianto le 19 août 2019
Dear SEONG, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un établissement que je vous recommande
Une erreur a été commise lors de la réservation. À savoir, deux chambres m'avaient été réservées et payées à 50%. L'intervention de la responsable a permis de régler ce différent le lendemain de notre arrivée. Je tiens à souligner la gentillesse et l'efficacité du personnel de cet établissement. À noter l'emplacement de cet hôtel, en ville et en bordure de mer. Attention cependant car la mer est très souvent agitée et la baignade en mer à cet endroit déconseillée. La piscine de l'hôtel est elle particulièrement agréable.
Séjour de 10 nuits en mars 2019
Réponse de Tony Andrianto le 10 avr. 2019
Madame/Monsieur Jean, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Tony Andrianto General Manager

6/10 Satisfaisant

Thierry, Bordeaux

Les points forts : Propreté et personnel et service
Hôtel posé en bord de plage
J'ai choisi cet hôtel pour bénéficier de la proximité immédiate de la plage de Kuta et de son club de surf. Je souhaitais aussi profiter de l'animation et des infrastructures festives et ludiques du quartier de Kuta Hard Rock Cafe, Sky Garden, Bounty et centres commerciaux Beachwalk et Zentro.
Séjour de 14 nuits en octobre 2017
Réponse de Tony Andrianto le 27 nov. 2017
Madame/Monsieur Thierry, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Tony Andrianto General Manager

6/10 Satisfaisant

Alexandre

Les points forts : Propreté et personnel et service
Hôtel mercure standard
Hôtel mercure standard, personnel professionnel et fiable, hôtel très bien situé, cependant pourrait mieux faire car chambres petites, assez vieilles, pression d'eau sous la douche moyenne. En fait pour le prix c'est limite, à part l'emplacement et la plage qui sauvent cet hôtel, je n'ai pas vu beaucoup de positif car il y a beaucoup d'alternatives dans le secteur.
Réponse de Renny Margaretha le 1 août 2016
Madame/Monsieur aLEXANDRE, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Kuta Bali. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

4/10 Médiocre

STEPHANE, FRANCE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bruyant et decevant.
Loin de la plage, hotel bruyant, surtout la nuit. L'environnement n'est pas trés plaisant et la circulation juste devant l'hotel est trés importante.
Réponse de Renny Margaretha le 17 nov. 2015
Dear Stephane, First of all, we would like to thank you for choosing to stay at Mercure Kuta Beach Bali. Please accept our sincerest apology since your stay did not meet your expectations. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you again soon in Mercure Kuta Beach Bali. Sincerely,

6/10 Satisfaisant

Baby31, Tournefeuille

Pas exceptionnel
Si vous voulez du calme, ne prenez pas une chambre avec vue sur mer (il y a une route très passante entre l'hôtel et la plage) Sinon petit déjeuner offrant beaucoup de choix.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueillant et au bord de la plage
Le personnel très accueillant serviable et souriant++++ L'hôtel est beau ,très propre ,vue magnifique et l'architecture inspirée des pagode est très agréable ... Juste un petit bémol concernant l'utilisation de la carte bleu : impossible de régler les factures avec Mastercarte ??? Un peu stressant alors que pas de soucis au distributeur ATM

8/10 Bien

Zouz

Les points forts : Propreté, personnel et service, confort de la chambre
Surf à Bail
L'hôtel est très bien situé car au milieu de chaque côté de la ville et juste devant la plage. Il faut toutefois garder en tête que Kuta est très animé et n'est pas l'endroit conseillé pour juste du repos et la plage pas facile pour simplement nager. Mon séjour étant axé surf, c'était juste parfait.

8/10 Bien

JB-LAULAU, Tourrettes sur Loup

Les points forts : Personnel et service et confort de la chambre
Bien situé
Bien que l'hôtel soit un peu vieux, qu'il manque d'éclairage dans les chambres et pas assez de transats à la piscine par rapport à la capacité de l'hôtel. Le personnel est très accueillant, l'hôtel est bien situé. Nous y avons passé un agréable séjour.

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mercure KUTA - je recommande
Hotel très bien situé, au centre de tout ! Magnifique piscine à débordement sur la mer, partie commune nickel, petit déjeuner très complet et riche. Acceuil également bien. Bref que des points positifs sauf une chose : l'hôtel en lui même vaut ses 4 étoiles, mais les chambres sont très moyennes et ont besoin d'un rafraichissement ! Je recommande quand même.

8/10 Bien

Eric, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien !
Emplacement de choix à Kuta ! Très bon accueil, très chaleureux et souriant.Cocktail de bienvenue enregistrement et mis à disposition rapide de la chambre. Chambre nickelle. Mention spéciale à la piscine sur le toit qui permet d'admirer les couchers de soleil sur l'océan. Attention aux chambres du coté du parking du Hard Rock Hotel : très bruyante à cause de la musique tard le soir (concerts jusqu'à 2h du matin), du passage (cars, mini-bus, voitures...) et du bruit provenant du temple le matin (prières avec mégaphone) Je recommande fortement cet hôtel situé parfaitement à Kuta (shopping, restos, plage...) Pas trop de familles avec enfants, il est idéal pour un couple (pas d'ambiance club avec ses animateurs et les animations kitch...)

8/10 Bien

James

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice location for people who want to access the beach and interact with locals. Food and Room Services: They deliver the food on time, very respectful, a little pricey compared to previous hotels I’ve stayed. But overall amazing service with no negatives. Cleaning: The highlight of my stay is the daily cleaning and change of sheets, toiletries supplied on a daily basis, and guest services attendants being very respectful and meticulous. 10/10. Front Desk: A little negative for the front desk staff; they are overly inquisitive and don’t inform you when food or an item arrives for you—they leave it there until you call to check. Also, they sometimes point at you, whisper to each other, and laugh which is quite rude, a bit too loud for my liking when communicating with patrons. I have to point out that I only saw this behavior with specific staff and made it a point to know their names but wouldn’t put it here. There was only one lady who was very professional; she has braces on her teeth. Overall, an amazing hotel. I would book again for my next travel but hope the hotel management can speak to the ladies at the front desk.
Séjour de 5 nuits en mars 2024
Réponse de Tony Andrianto le 10 avr. 2024
Dear Mr. James,Thank you for taking the time to share your experiences and valuable input.Please accept our apologies that your recent visit did not meet your expectations.Rest assured that we will take immediate action on your feedback, so that something similar doesn't happen again in the future.Once again, thank you for your feedback and we hope you give us another chance to improve your next visit to Bali.Regards,Tony AndriantoGeneral Manager

8/10 Bien

ATSUSHI, Naha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
施設は古いが情緒があって良い 交通に便利
Séjour de 8 nuits en mars 2024
Réponse de Tony Andrianto le 10 avr. 2024
Atsushi 様、あなたの経験と貴重な意見を共有するために時間を割いていただきありがとうございます。最近のご訪問がご期待に添えなかったことをお詫び申し上げます。いただいたご意見につきましては、今後同様のことがないよう早急に対応させていただきますので、ご安心ください。フィードバックをお寄せいただきありがとうございます。次回のバリ島への訪問を改善する機会をいただければ幸いです。よろしく、トニー・アンドリアントゼネラルマネージャー

10/10 Excellent

Winchelle Lou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de TONY ANDRIANTO le 15 mars 2024
Dear Mrs. Winchelle Lou,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

8/10 Bien

Asger

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So i really liked this place. Beatiful spot and view from the roof. Food was okay. Very nice ppl. BUT clean your windows so you can look out on the ocean view and dry your floors after cleaning, so the guest doesn't have to. And put on the bill what you pay for to be professional. See you next time!
Séjour de 2 nuits en mars 2024
Réponse de TONY ANDRIANTO le 15 mars 2024
Dear Mr/s. Asger,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff and always smiling. Great location on beachfront and many dinner options in walking distance.
Séjour de 7 nuits en février 2024
Réponse de Tony Andrianto le 26 févr. 2024
Dear Gary,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Shalini

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Area around the hotel was great. A lot of dining and shopping options. Rooms were ok as well.
Séjour de 4 nuits en février 2024
Réponse de TONY ANDRIANTO le 22 févr. 2024
Dear Shalini,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Carmela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The infinity pool overlooking the ocean was amazing
Séjour de 7 nuits en décembre 2023
Réponse de Tony Andrianto le 7 janv. 2024
Dear Carmela,We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Tony Andrianto,General Manager

10/10 Excellent

Edward Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every employee was super friendly, helpful, and attentive to my every request. I will indeed stay here again.
Séjour de 12 nuits en novembre 2023
Réponse de Tony Andrianto le 18 déc. 2023
Dear Mr. Edward Michael,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

YOHEI

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
アンケート回答： 宿泊施設は非常に満足で、また利用したいと思います。ビーチに近く、その利便性に感謝しています。送迎サービスは利用しやすく、移動がスムーズでした。スタッフの方々はとても気さくで親しみやすい対応をしてくれ、滞在がより快適でした。朝食はオーソドックスで美味しく、特に気に入っています。
Séjour de 3 nuits en novembre 2023
Réponse de Tony Andrianto le 18 déc. 2023
お客様、この度はバリ島をご訪問の際、メルキュール クタ ビーチ バリをご滞在場所としてご選択いただき、また、感謝の気持ちを共有していただきまして誠にありがとうございます。素晴らしいご滞在をお過ごしいただき、特に当ホテルを高く評価していただけたことを嬉しく思います。 私たちのスタッフが提供するサービスに関するあなたのコメントは非常に嬉しく、チーム全体で共有されます。メルキュール クタ ビーチ バリでお客様をお迎えできることをスタッフ一同楽しみにしています。よろしくお願いします、トニー・アンドリアントゼネラルマネージャー

4/10 Médiocre

Karen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff were lovely but property and grounds need updating,room was very small as was the balcony,could only fit one person and chair out there.Air conditioning was not working very well and the fridge was not even cold,best part of the resort was the location
Séjour de 7 nuits en octobre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Karen,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

6/10 Satisfaisant

Tammy

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 Satisfaisant

Hugo

Séjour de 3 nuits en septembre 2023
Réponse de Tony Andrianto le 27 sept. 2023
Dear Mr. Hugo,We very much appreciate your comments regarding your stay at Mercure Kuta Beach Bali. We apologize if during your stay at our hotel there are unpleasant services provided by Mercure Kuta Bali’s team.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Pauline

Séjour de 3 nuits en septembre 2023
Réponse de Tony Andrianto le 27 sept. 2023
Dear Pauline,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

8/10 Bien

Emma

Voyage en couple
Les points forts : Personnel et service
Nice hotel convenient for 1 night before flight. Very friendly staff!
Séjour de 1 nuit en septembre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Emma,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 Excellent

Jean-Guy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, the rooms are well maintained and confortable, the view from the balcony is amazing.. plus the staff is super friendly they will make everything to make you enjoy your stay, i wasn't expecting that from a big hotel. Breakfast buffet has lot of option and was delicious.. found my new hotel for my stays in kuta.
Séjour de 1 nuit en septembre 2023
Réponse de Tony le 14 sept. 2023
Dear Jean Guy,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to received positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Bien

Richard

Séjour de 1 nuit en septembre 2023
Réponse de Tony Andrianto le 14 sept. 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Bien

Annett

Les points forts : Propreté et personnel et service
Séjour de 21 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr/s. Annett,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Nestor Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente todo! Lo mejor son sus empleados! Que atención por Dios !
Séjour de 7 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr/s. Nestor Gustavo,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Bien

Frank

Voyage en couple
Les points forts : Personnel et service et équipements
For the price I paid per night, breakfast should have been included!
Séjour de 2 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr.Frank,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Médiocre

Hong Jhih

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
除了地理位置方便，沒有其他優點。
Séjour de 2 nuits en juillet 2023
Réponse de Tony Andrianto General Manager le 8 août 2023
Dear Mr/s. Hong Jhih, Thank you for taking the time to share your experiences and valuable feedback. Please accept our apologies that your recent stay did not measure up to your expectations. Rest assured that we will take action immediately regarding your feedback, so that it won’t happen again in the future. Once again, thank you for your feedback and we do hope you will give us another opportunity to make it right on your future visit to Bali. Best regards, Tony Andrianto General Manager

10/10 Excellent

Lindsay

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you.
Réponse de Tony Andrianto le 28 juin 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Lindsay

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. We had great time stay this hotel. Walking distance to shops restaurants and beach . Very friendly staff. Thank you.
Réponse de Tony Andrianto le 28 juin 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

David

Les points forts : Personnel et service
The staff where fantastic, rooms clean change linen everyday , had a wonderful time.
Séjour de 22 nuits en mai 2023
Réponse de Tony Andrianto le 2 juin 2023
Dear Mr. David,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Bien

Nhlanhla

Séjour de 4 nuits en mai 2023
Réponse de Tony Andrianto le 13 juin 2023
Dear Mr. Nhlanhla,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Bien

chong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Tony Andrianto le 8 juin 2023
Dear Mr. chong,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Moe, Los Angeles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, staff, and breakfast were good
Séjour de 3 nuits en avril 2023
Réponse de Tony Andrianto le 8 mai 2023
Dear Mr/s. Moe,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Bien

Yuji, Chiba,Mihama-ku,Utase

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
ビーチが目の前で飲食店やショッピングモールも近くにありとても便利です。屋上のインフィニティプールからの景色も素晴らしく、部屋や設備は若干古いもののスタッフも親切な方が多い感じで満足しました。
Séjour de 13 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
Yuji 様この度は、Mercure Kuta Bali でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。Tony AndriantoGeneral Manager

10/10 Excellent

Wing Bong

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
泳池靚！近沙灘
Séjour de 7 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
尊敬的 Wing Bong：感謝惠賜有關入住 Mercure Kuta Bali 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信您的反應，將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨，會像前一次一樣愉快。謹啟Tony AndriantoGeneral Manager

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a strategic location with an easy access to convenient stores, pizza hunt, star bucks, restaurants, ATM’s and, the popular landmarks and tourist attractions were in a walkable distance. Since it was a holiday season, the hotel was packed with people so I could hear loud noises in my room. My concern here was every single night during our stay in this hotel, I heard the sounds of bed frame that was moved or arranged by the guest right above our room. Overall, I was impressed by the foods and friendliness of the staffs and trainees within the hotel. 10/10 I will most like stay here on my visit
Séjour de 10 nuits en avril 2023
Réponse de Tony Andrianto le 26 avr. 2023
Dear Mr. James,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

Adam L

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff location and views
Great hotel in a great location with a nice view from the pool area. I saw reviews about water in the room and shower wasn’t up to date but you can’t beat the location so an older shower is fine with me. Would 100% come back. Staff was also amazing.
Séjour de 1 nuit en avril 2023
Réponse de Tony Andrianto le 12 avr. 2023
Dear Mr. Adam L,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

loretta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Il personale molto gentile e super efficiente. La pulizia ottima e la colazione a buffet varia e abbondante. Piscina vista mare super!
Séjour de 2 nuits en avril 2023
Réponse de Tony Andrianto le 12 avr. 2023
Dear Mr/s. loretta,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Excellent

David Robert

Séjour de 4 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
Dear Mr. David Robert,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4/10 Médiocre

Long

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Tony Andrianto le 26 avr. 2023
Dear Mr/s. Long,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Checked in at 1 am. 1st room, the A/C didn't work. Made them give me a different room which took too long at 1:30 in the morning. Other than that, everything was fine.
Séjour de 3 nuits en mars 2023
Réponse de Tony Andrianto le 29 mars 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager