Avis
8,0
Très bien
8,0/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mai 2023
Réponse de Tony Andrianto le 29 mai 2023
Madame/Monsieur florentin,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursTony AndriantoGeneral Manager
8/10 Bien
Corinne, Forbach
Voyage en groupe
22 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corinne
Séjour de 13 nuits en octobre 2019
Réponse de Tony Andrianto le 25 oct. 2019
Dear Corinne,
We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Tony Andrianto
General Manager
8/10 Bien
Voyageur vérifié
2 oct. 2019
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Tony Andrianto le 4 oct. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Tony Andrianto
General Manager
6/10 Satisfaisant
Bohr, Bali kuta
Voyage en groupe, Voyage en couple
7 sept. 2019
Les points faibles : Personnel et service
Bohr
Séjour de 3 nuits en août 2019
Réponse de Tony Andrianto le 4 oct. 2019
Dear Bohr,
Thank you for give review of our hotel! If you experience things that don't meet your expectations; please let us apologize sincerely.
At Mercure, we strive to provide better services to each guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of future problems.
We are grateful for your willingness to share your concerns with us and we hope that you give us the opportunity to serve you better in the near future.
Sincerely,
Tony Andrianto
General Manager
8/10 Bien
SEONG
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SEONG
Séjour de 4 nuits en août 2019
Réponse de Tony Andrianto le 19 août 2019
Dear SEONG,
We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Tony Andrianto
General Manager
10/10 Excellent
Jean
31 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un établissement que je vous recommande
Jean
Séjour de 10 nuits en mars 2019
Réponse de Tony Andrianto le 10 avr. 2019
Madame/Monsieur Jean,
Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les
meilleurs
Tony Andrianto
General Manager
6/10 Satisfaisant
Thierry, Bordeaux
30 oct. 2017
Les points forts : Propreté et personnel et service
Hôtel posé en bord de plage
Thierry
Séjour de 14 nuits en octobre 2017
Réponse de Tony Andrianto le 27 nov. 2017
Madame/Monsieur Thierry,
Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les
meilleurs
Tony Andrianto
General Manager
6/10 Satisfaisant
Alexandre
24 juil. 2016
Les points forts : Propreté et personnel et service
Hôtel mercure standard
Alexandre
Réponse de Renny Margaretha le 1 août 2016
Madame/Monsieur aLEXANDRE,
Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Kuta Bali.
Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.
Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.
Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.
4/10 Médiocre
STEPHANE, FRANCE
17 juin 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bruyant et decevant.
STEPHANE
Réponse de Renny Margaretha le 17 nov. 2015
Dear Stephane,
First of all, we would like to thank you for choosing to stay at Mercure Kuta Beach Bali.
Please accept our sincerest apology since your stay did not meet your expectations. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you again soon in Mercure Kuta Beach Bali.
Sincerely,
6/10 Satisfaisant
Baby31, Tournefeuille
26 août 2014
Pas exceptionnel
Baby31
8/10 Bien
Voyageur vérifié
1 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueillant et au bord de la plage
Voyageur vérifié
8/10 Bien
Zouz
18 sept. 2013
Les points forts : Propreté, personnel et service, confort de la chambre
Surf à Bail
Zouz
8/10 Bien
JB-LAULAU, Tourrettes sur Loup
14 sept. 2013
Les points forts : Personnel et service et confort de la chambre
Bien situé
JB-LAULAU
10/10 Excellent
Alice
15 sept. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alice
8/10 Bien
Benjamin
31 août 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mercure KUTA - je recommande
Benjamin
8/10 Bien
Eric, Paris, France
10 août 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien !
Eric
8/10 Bien
James
Voyage en famille, Voyage d’affaires
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 5 nuits en mars 2024
Réponse de Tony Andrianto le 10 avr. 2024
Dear Mr. James,Thank you for taking the time to share your experiences and valuable input.Please accept our apologies that your recent visit did not meet your expectations.Rest assured that we will take immediate action on your feedback, so that something similar doesn't happen again in the future.Once again, thank you for your feedback and we hope you give us another chance to improve your next visit to Bali.Regards,Tony AndriantoGeneral Manager
8/10 Bien
ATSUSHI, Naha
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ATSUSHI
Séjour de 8 nuits en mars 2024
Réponse de Tony Andrianto le 10 avr. 2024
Atsushi 様、あなたの経験と貴重な意見を共有するために時間を割いていただきありがとうございます。最近のご訪問がご期待に添えなかったことをお詫び申し上げます。いただいたご意見につきましては、今後同様のことがないよう早急に対応させていただきますので、ご安心ください。フィードバックをお寄せいただきありがとうございます。次回のバリ島への訪問を改善する機会をいただければ幸いです。よろしく、トニー・アンドリアントゼネラルマネージャー
10/10 Excellent
Winchelle Lou
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Winchelle Lou
Séjour de 4 nuits en mars 2024
Réponse de TONY ANDRIANTO le 15 mars 2024
Dear Mrs. Winchelle Lou,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager
8/10 Bien
Asger
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asger
Séjour de 2 nuits en mars 2024
Réponse de TONY ANDRIANTO le 15 mars 2024
Dear Mr/s. Asger,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
Gary
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 7 nuits en février 2024
Réponse de Tony Andrianto le 26 févr. 2024
Dear Gary,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
Shalini
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shalini
Séjour de 4 nuits en février 2024
Réponse de TONY ANDRIANTO le 22 févr. 2024
Dear Shalini,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
Carmela
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmela
Séjour de 7 nuits en décembre 2023
Réponse de Tony Andrianto le 7 janv. 2024
Dear Carmela,We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Tony Andrianto,General Manager
10/10 Excellent
Edward Michael
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward Michael
Séjour de 12 nuits en novembre 2023
Réponse de Tony Andrianto le 18 déc. 2023
Dear Mr. Edward Michael,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
YOHEI
Voyage en groupe
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOHEI
Séjour de 3 nuits en novembre 2023
Réponse de Tony Andrianto le 18 déc. 2023
お客様、この度はバリ島をご訪問の際、メルキュール クタ ビーチ バリをご滞在場所としてご選択いただき、また、感謝の気持ちを共有していただきまして誠にありがとうございます。素晴らしいご滞在をお過ごしいただき、特に当ホテルを高く評価していただけたことを嬉しく思います。 私たちのスタッフが提供するサービスに関するあなたのコメントは非常に嬉しく、チーム全体で共有されます。メルキュール クタ ビーチ バリでお客様をお迎えできることをスタッフ一同楽しみにしています。よろしくお願いします、トニー・アンドリアントゼネラルマネージャー
4/10 Médiocre
Karen
Voyage en couple
26 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 7 nuits en octobre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Karen,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager
6/10 Satisfaisant
Tammy
24 oct. 2023
Les points forts : Personnel et service
Tammy
Séjour de 2 nuits en octobre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager
6/10 Satisfaisant
Hugo
24 sept. 2023
Hugo
Séjour de 3 nuits en septembre 2023
Réponse de Tony Andrianto le 27 sept. 2023
Dear Mr. Hugo,We very much appreciate your comments regarding your stay at Mercure Kuta Beach Bali. We apologize if during your stay at our hotel there are unpleasant services provided by Mercure Kuta Bali’s team.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
Pauline
21 sept. 2023
Pauline
Séjour de 3 nuits en septembre 2023
Réponse de Tony Andrianto le 27 sept. 2023
Dear Pauline,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager
8/10 Bien
Emma
Voyage en couple
16 sept. 2023
Les points forts : Personnel et service
Emma
Séjour de 1 nuit en septembre 2023
Réponse de Tony Andrianto le 28 oct. 2023
Dear Emma,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager
10/10 Excellent
Jean-Guy
Voyage en couple
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Guy
Séjour de 1 nuit en septembre 2023
Réponse de Tony le 14 sept. 2023
Dear Jean Guy,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to received positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
8/10 Bien
Richard
12 sept. 2023
Richard
Séjour de 1 nuit en septembre 2023
Réponse de Tony Andrianto le 14 sept. 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
8/10 Bien
Annett
5 sept. 2023
Les points forts : Propreté et personnel et service
Annett
Séjour de 21 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr/s. Annett,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
Nestor Gustavo
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nestor Gustavo
Séjour de 7 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr/s. Nestor Gustavo,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
8/10 Bien
Frank
Voyage en couple
2 sept. 2023
Les points forts : Personnel et service et équipements
Frank
Séjour de 2 nuits en août 2023
Réponse de Tony Andrianto le 8 sept. 2023
Dear Mr.Frank,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager
4/10 Médiocre
Hong Jhih
1 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hong Jhih
Séjour de 2 nuits en juillet 2023
Réponse de Tony Andrianto General Manager le 8 août 2023
Dear Mr/s. Hong Jhih, Thank you for taking the time to share your experiences and valuable feedback. Please accept our apologies that your recent stay did not measure up to your expectations. Rest assured that we will take action immediately regarding your feedback, so that it won’t happen again in the future. Once again, thank you for your feedback and we do hope you will give us another opportunity to make it right on your future visit to Bali. Best regards, Tony Andrianto General Manager
10/10 Excellent
Lindsay
Voyage en couple
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsay
Réponse de Tony Andrianto le 28 juin 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
Lindsay
Voyage en couple
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsay
Réponse de Tony Andrianto le 28 juin 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
David
31 mai 2023
Les points forts : Personnel et service
David
Séjour de 22 nuits en mai 2023
Réponse de Tony Andrianto le 2 juin 2023
Dear Mr. David,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
8/10 Bien
Nhlanhla
21 mai 2023
Nhlanhla
Séjour de 4 nuits en mai 2023
Réponse de Tony Andrianto le 13 juin 2023
Dear Mr. Nhlanhla,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
8/10 Bien
chong
18 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chong
Réponse de Tony Andrianto le 8 juin 2023
Dear Mr. chong,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
Moe, Los Angeles
5 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moe
Séjour de 3 nuits en avril 2023
Réponse de Tony Andrianto le 8 mai 2023
Dear Mr/s. Moe,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager
8/10 Bien
Yuji, Chiba,Mihama-ku,Utase
30 avr. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Yuji
Séjour de 13 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
Yuji 様この度は、Mercure Kuta Bali でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。Tony AndriantoGeneral Manager
10/10 Excellent
Wing Bong
Voyage en couple
27 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wing Bong
Séjour de 7 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
尊敬的 Wing Bong:感謝惠賜有關入住 Mercure Kuta Bali 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。謹啟Tony AndriantoGeneral Manager
10/10 Excellent
James
Voyage en couple
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 10 nuits en avril 2023
Réponse de Tony Andrianto le 26 avr. 2023
Dear Mr. James,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
Adam L
Voyage en groupe
12 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff location and views
Adam L
Séjour de 1 nuit en avril 2023
Réponse de Tony Andrianto le 12 avr. 2023
Dear Mr. Adam L,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
loretta
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loretta
Séjour de 2 nuits en avril 2023
Réponse de Tony Andrianto le 12 avr. 2023
Dear Mr/s. loretta,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
10/10 Excellent
David Robert
9 avr. 2023
David Robert
Séjour de 4 nuits en avril 2023
Réponse de Tony Andrianto le 2 mai 2023
Dear Mr. David Robert,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
4/10 Médiocre
Long
4 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Long
Séjour de 2 nuits en avril 2023
Réponse de Tony Andrianto le 26 avr. 2023
Dear Mr/s. Long,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager
8/10 Bien
Voyageur vérifié
28 mars 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mars 2023
Réponse de Tony Andrianto le 29 mars 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager