Piscine extérieure

Avis sur Philea Mines Beach Resort

3.5 out of 5
Philea Mines Beach Resort
Jalan Dulang, Mines Resort City, Seri Kembangan, Selangor

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 59." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 59." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 59." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 59." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 59." "

7,6/10

Propreté

7,4/10

Personnel et service

9,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

NAS, KL

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Spacious room & value for money. Definitely will repeat.
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020

8/10 Bien

MUHAMMAD SYAIRAZI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020

2/10 Horrible

Xian Wei

Séjour de 2 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1.Breakfast~not nice 2.Swimming pool~terrible
Séjour de 1 nuit en décembre 2019

8/10 Bien

Siew Hoong

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
nice place but staff service need to improve. very disappointed on them service. five star place burget hotel service.
Séjour de 2 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Memories
It a not so good experience that I had no aircon for two nights out of the three nights stay. I had to inform them twice before they willing to service the aircon. This is the first time I experienced after so many travel and stay in hotels book thru hotel.com. Overall the surroundings is good with a shopping mall beside with many great foods and shops. The lake beside is great for a evening walk with family or friends. Convenient to travel around too.
Séjour de 3 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2019
Réponse de Jee Hen le 18 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en décembre 2018

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en décembre 2018
Réponse de Jee Hen le 21 déc. 2018
Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

Safie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Below average breakfast
Room was spacious and clean, although the bedding was quite old. Breakfast was so so.
Séjour de 1 nuit en décembre 2018
Réponse de JeeHen le 21 déc. 2018
Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

zainiah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Proses check in yang lambat dan tidak memuaskan.
Séjour de 1 nuit en octobre 2018
Réponse de JeeHen le 9 nov. 2018
Dear Zainiah, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018
Réponse de Jee Hen le 30 oct. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. We look forward to welcoming you back in the near future.

8/10 Bien

Jaing, Kuala Lumpur

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
De-stressing at a beach in the city
Had a quiet and private time. Breakfast is enjoyable. Staff here very smiley, friendly and humble in servicing.TQ.
Séjour de 1 nuit en septembre 2018
Réponse de Jee Hen le 2 oct. 2018
Dear Jaing, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

8/10 Bien

Patsy, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Jee Hen le 18 sept. 2018
Thank you for the voting! :-)

6/10 Satisfaisant

John, Australia

Les points faibles : Personnel et service
Chose this hotel for the Wellness Center, Staff could NOT tell us where it was. Staff NOT friendly , need trained staff that know area. Breakfast staff helpful and good service.
Séjour de 3 nuits en août 2018
Réponse de Jee Hen le 28 août 2018
Dear Mr John, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Jee Hen le 28 août 2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

10/10 Excellent

Sean

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
一般房間很小,但整體有特色,如果是特別的套房應該會很棒
Séjour de 1 nuit en juillet 2018
Réponse de Jee Hen le 20 sept. 2018
谢谢您的评论!

4/10 Médiocre

Eethy, Kuala Lumpur

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel staff are friendly However the hotel itself is overrated with outdated facilities and spoilt switch in the room I’m forced to stay due to it’s near to my event venue
Séjour de 1 nuit en août 2018
Réponse de Jee Hen le 28 août 2018
Dear Eethy, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

6/10 Satisfaisant

Voyageur vérifié

Satisfactory Stay
We stayed at Philea Mines as it was the closest hotel to MIECC as we were attending a meeting there. The hotel is clean and quiet and spacious. The buffet breakfast was better than before. Also, there is a shopping centre conveniently located nearby.
Séjour de 3 nuits en juillet 2018
Réponse de Jee Hen le 28 août 2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

6/10 Satisfaisant

Arzuan

Les points forts : Propreté et confort de la chambre
Toilet could not flush , and maintenance had to attend to it twice before it could work proporly. Other than that overall stay was OK.
Séjour de 1 nuit en juillet 2018
Réponse de Jee Hen le 28 août 2018
Dear Arzuan, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

Shin, KL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel has relaxing atmosphere, nice cruise facilities and good scenery.
Séjour de 1 nuit en juillet 2018
Réponse de Jee Hen le 30 juil. 2018
We appreciate your review and are glad to hear that you had a great stay with your family. Your feedback is important to us and so also much appreciated. Thanks for choosing our resort and we look forward to your next visit.

2/10 Horrible

Chris, Thailand

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No running water
I am a frequent traveller around Malay & this hotel was one of the worst I have ever stayed in. We were being collected from the hotel at 7:30 so up at 6:00, NO running water, so its off to reception to complain & request a room change, No change wait. OK so we go for breakfast. Not open, opened late at 6:40. OK back to room for a coffee, the kettle doesn't work...... Back to breakfast, to add insult to injury...the coffee the staff had brewed was like piss. Worst of the worst.Our meeting had to be re-scheduled while we were waiting for repairs. NEVER AGAIN
Séjour de 1 nuit en juin 2018
Réponse de Jee Hen le 19 juil. 2018
Dear Chris, Thank you for taking the time to share this review with us. We are very sorry to learn this disappointing experience during your stay. Please be assured that your feedback has been shared with the team for further improvement. We will definitely be looking into the areas you have mentioned in order to address all issues.

6/10 Satisfaisant

Jennifer

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our first and last stay in the hotel
We stayed for 1 night superior room lake view... Overall, nothing to shout about. Service was not up our expectation.. The concierge did not even bother to open the car door when we arrived at the hotel lobby. He merely stared at us! Good service eh?! The breakfast buffet had such a limited selection of food as compared to other 4 star rated hotels we have been to. Except for the lake view and the strategic location near The Mines Shopping Mall, will never recommend it to others.
Séjour de 1 nuit en juin 2018
Réponse de Jee Hen le 19 juil. 2018
Dear Ms Jennifer, Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juin 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet and relaxed place
Hotel was nice and comfortable. Quiet environment. Good for family and the mall was walking distance
Séjour de 2 nuits en avril 2018
Réponse de JeeHen le 20 juin 2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Located close to Expo Center
Philes Mines Beach Resort is conveniently located close to the MIECC, hence perfect for anyone attending an event there. However their reception staff are rude and abrupt. The room we stayed in was booked for 3 people, however they asked for more money for an extra bed, despite the fact that we had already paid for 3 people. They had reasonable breakfast at the cafe, however we had to wait for almost 1.5 hours for our dinner, after waiting for about 30mins to order it in the first place. They call this place a resort, however their services don’t match up to even a 3 star hotel! Quite disappointing. The only great thing was it’s convenient proximity to the expo centre.
Séjour de 3 nuits en avril 2018
Réponse de Jee Hen le 23 avr. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

6/10 Satisfaisant

amardeep, melbourne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
I stayed there for 2 days , room was good, the only thing which I found was not good or even satisfactory was in room menu even the restaurant haven’t got much options. Specially if you go around 9pm you will be waiting around 20-30 mnts for food, except one restaurant in lobby none other are open.
Séjour de 3 nuits en avril 2018
Réponse de Jee Hen le 23 avr. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything in this hotel is up to the standard except the taste of breakfast(no proper cooking quality control). The breakfast could be improved.
Réponse de Jee Hen le 23 avr. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

6/10 Satisfaisant

MARK

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cheap and good but old!
Very reasonable price but place is old. House keeping is so eager to make my room at 8am! I have not even left the room. But they were nice to extend my late check out to 2pm even though I left at 11:30am. Location of lobby is a little difficult for cab drivers to locate.
Réponse de Jee Hen le 23 avr. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel close to the beach
It’s a great and nice hotel but the only thing that i kinda disappointed is about check out time.. why must 11am? Then the check in time like 3pm late then why check out time before 12? Should be check out early n check in time also early.. I wouldn’t mind if check in 4pm then check out 2pm.. i think la but others i don’t know. Tq
Séjour de 1 nuit en mars 2018
Réponse de Jee Hen le 1 juil. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Bien

Rajasegaran

Les points forts : Propreté, personnel et service, confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Can consider this hotel if you are planning to look for the hotel in around seri kembangan
Séjour de 1 nuit en mars 2018
Réponse de Jee Hen le 23 avr. 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice, clean, old but good Maintainance, my wife, and daughter enjoys.
Séjour de 1 nuit en février 2018
Réponse de Jee Hen le 29 mars 2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

shah, singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rest n relaxation
..the hotel is awesome shopping centre n dining nearby n the staff are very ..friendly. good for relaxation n e view.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Zhi Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
overall is good experience
room is clean and comfort. good hotel view. breakfast variety is limited, can be further improve
Séjour de 1 nuit en décembre 2017

6/10 Satisfaisant

Muhammad

Les points faibles : Propreté et personnel et service
The hotel is old.
Séjour de 1 nuit en septembre 2017

8/10 Bien

Benny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall was good.
Séjour de 1 nuit en juin 2017

8/10 Bien

Leonard

Les points forts : Propreté, personnel et service, confort de la chambre
Gym needs upgrading. Very basic. Breakfast was very basic. Occupancy is low probably due to fasting month.
Séjour de 2 nuits en mai 2017

6/10 Satisfaisant

jason, lai

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Toilet now not fictional after call repair still the same , extend stay cannot need

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Room needs to be checked and repaired.
Toilet and shower switch all can't work well, need to be fixed before rent out the room. At least three time rang the receiption to get someone picked up the phone.

6/10 Satisfaisant

annie, dallas, texas

Les points forts : Personnel et service
Les points faibles : Propreté
Average hotel
I asked to change the room when I got there. The view was facing a very dirty river with trash. The hotel staff was very accommodating and fast. They gave me a nicer room with a pool view. The 3rd day of my stay, my bed sheet was making me very itchy. I called house keeping and they changed the bed sheets for me, they told me they ran out of clean pillow cases and duvet covers. overall the staff was very nice and accommodating. They should do something about the dirty river across.

8/10 Bien

Chan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Nice and quiet hotel away from the city,good relaxing,shopping mall just close by,overall is ok

10/10 Excellent

cheong, singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal hotel for family
Helpful and attentive staff Relaxing environment for retreat Sumptuous spread of breakfast

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL NEAR A LAKE
The ambiance of the hotel was great being near a lake. It was peaceful and the scenery very peaceful. Was here attending a seminar at the exhibition hall, so it was very convenient.