Extérieur

Avis sur PARKROYAL COLLECTION Kuala Lumpur

5 out of 5
PARKROYAL COLLECTION Kuala Lumpur
Jalan Sultan Ismail, Kuala Lumpur

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 226 avis sur 437." "
Note des voyageurs de 8 (Bien), d’après 123 avis sur 437." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 437." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 437." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 437." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Bernard

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Cristian Nannucci le 29 août 2023
Dear Bernard,Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry to hear that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

franck

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon emplacement, excellent rapport qualité prix
Séjour de 1 nuit en mars 2023
Réponse de Cristian Nannucci le 14 avr. 2023
Dear Franck,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le même qu'avant mais en mieux!!
A part le manque d'eau chaude de temps en temps (mais vu la température extérieure cela est secondaire...) nous avons passé un excellent séjour. Habitués des lieux avant la pandemie et la rénovation de l'hôtel (qui en avait besoin), nous avons retrouvé tout ce qui fait la force du PR en mieux!!
Séjour de 7 nuits en novembre 2022

8/10 Bien

Koki

Voyage en famille
Les points forts : Personnel et service
普通のホテル。デザインはおしゃれ。
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Noelle, Darmstadt

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service et équipements
Sehr gute Lage und nettes Personal. Leider sehr laut, da Türen den Lärm auf dem Flur nicht abschirmen. Außerdem teilweise schimmlige Räume. Wir haben aber unser Zimmer wechseln dürfen und dort war das dann besser
Séjour de 4 nuits en avril 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Noelle,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or me directly. We hope you will give us another chance to welcome you back for a better stay experience. Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Wei Wen

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed with Park Royal collection for all my family’s visit to KL. Convenient area for shopping. Staffs are friendly and helpful.
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Wei Wen,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

Shizu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
観光や食事にも便利な場所にあります。 ハウスキーパーの方の対応が丁寧で、気持ちの良い滞在になりました。
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Weng Kuan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to get around. Plenty of malls and food options. Located in the heart of Bukit Bintang, feel safe walking around.
Séjour de 3 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Weng Kuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Tun Chin

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Wait to check in about 40 mins. .
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 3 avr. 2024
Dear Tun Chin,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The club lounge access with choice of offerings. Pool bar menu and drink choice not great
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 5 avr. 2024
Dear Jason,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 Médiocre

chung chuen

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The bathtub is a bit small for people over 150 lbs, bathroom hardware is a bit cheap and no rain shower. No automated blinds which should also be a standard for five star hotels these days. Elevator is a bit frustrating to operate. Overnight laundry service is not up to par with any five star hotel, told me I can’t get back my clothes until 8pm the next day. Breakfast has a lot of variety, but not necessarily mean it’s good. Room is clean for the most part, sheets are not clean and have stains. Didn’t really complaint since I’m only staying for one night.
Séjour de 1 nuit en mars 2024
Réponse de Gary Loke le 3 avr. 2024
Dear Chung Chuen,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

Alexandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay - excellent facilities, gorgeous aesthetic interior and perfect location
Séjour de 1 nuit en mars 2024
Réponse de Gary Loke le 2 avr. 2024
Dear Alexandra,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Takashi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 2 avr. 2024
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

Kazuhiro

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Izumi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

tomoki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Yuko

Great location and beautiful hotel.
Séjour de 1 nuit en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Masuhiro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

Terence

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Ahson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great hotel within 5 minutes walk of the Bukit Bintang Monorail Station and one other train line. Easy acces from KL Sentral station. Modern, clean, and very nice. The breakfast Buffet was good but a little pricy. In the heart of Bukit Bintang, can’t go wrong with this hotel! Thanks for a great experience!!
Séjour de 5 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 Horrible

Deepesh

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room chosen does not have a window . Window is in the toilet that too flush against a sheer wall . This should be mentioned when they give room descriptions ! Who stays in a room without a window . Ask service to have to the room cleaned at 10 am . Come back at 1.30 pm no service done . Call service - there is a queue , we cannot control housekeeping . It should call itself a motel instead of hotel !
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Ka Leong Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location of the property was great, super near to some of the malls in KL. Also enjoyed omakase lunch experience at Sushi Qubey. One of the disappointing part of my stay was actually the Club Lounge as the drinks available were quite limited, and that there were no finger food or snacks provided unless you went there during their cocktail hour. The room was also not quite sound-proofed. I could hear coughing, laughter and people walking outside the room from the bed/sofa area (which is quite far in). Lastly, thought it was quite silly was that the in-room drinks (even the non-alcoholic drinks) were chargeable even though I’ve booked a room with Club Lounge access which would give me the same drinks for free.
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Sharlene

Voyage en famille avec de jeunes enfants, Voyage en famille
.
Séjour de 4 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Tomoo

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent hospitality. Perfect location. Definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Tomoo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best location in Kuala Lumpur. Nice hospitality. The only I may want to point out would be "If there was a bath tub in the shower room". But, it was just perfect.
Séjour de 1 nuit en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best location right next to KLCC, pavillion, lot 10 and all the shopping and dining options.the pool facilities were nice but small. Easy to get to the train station or get a grab anywhere from there. The room was very clean and modern. Bed and pillows were fine. They have a nice bar on ground floor with lovely live music bands on the weekends.
Séjour de 3 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Jennish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place to stay in kl.
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 9 févr. 2024
Dear Jennish,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Abdul Rais Rohana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful staff. Fast in responding to guests request. Walkable to most places, except for the traffic congestion which was really crazy during peak period, in which I wonder why this was not resolved for many years now ..
Séjour de 2 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Abdul Rais,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Yeow Khuan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had some problem with the shower but the team sent an experienced technician and resolved the issue within 10 minutes. No question asked.
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 Médiocre

Nigel, Hayes

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Long queue at check-in. Room wasn’t ready even though I was an hour early for the check-in. Had to wait a long time to get the room after the actual check-in time. Mini bar was empty. There was no iron or ironing board which I had to request it. Bathroom didn’t have a bin. Air conditioning wasn’t working to the max . The temperature in the room wouldn’t go below 22 degrees while we on 17th floor and it was 35 degrees outside. I was expecting a lot more from a hotel like ParkRoyal.
Séjour de 4 nuits en janvier 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear NIgel,Thank you for taking the time to share your feedback with us. We are truly disappointed to learn that your recent stay did not meet your expectations. Our team strives to provide exceptional service and accommodations to all our guests, and we apologize for falling short in your case.We value your input and would like to address your concerns directly. Please reach out to us so we can discuss your experience further and work towards resolving any issues you encountered.Despite the challenges you faced during your stay, we sincerely hope that you will give us another opportunity to exceed your expectations. We would love the chance to welcome you back for another refreshing stay and demonstrate the high level of hospitality that we are known for.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

TOYOKAZU

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Conveniently located near the station and shopping mall.
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Toyokazu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Naoko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
駅から近くて便利でした。マレーシアの他の高級ホテルと比較してもスタッフも親切で快適さは問題がありませんでした。贅沢をいわせていただければ、お部屋がもう少し広いとうれしいです。
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Naoko,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

MUHAMMAD ZHAFRAN

Réponse de Cristian Nannucci le 30 janv. 2024
Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

ISMAIL

Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ismail,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Anders

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Anders,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Kurt,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

David

Séjour de 5 nuits en janvier 2024
Réponse de Cristian Nannucci le 16 janv. 2024
Dear David,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right in the middle of everything, notably a lot of shopping centres. The pool is a great spot to unwind and the rooms are quite spacious
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Amy,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

Adam

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Adam,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

GRACE

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This is our 3rd stay in this hotel .We stayed here two times before Covid and was very happy .This time is different..have to continue reminding the cleaning staff to clean our room,top up the toiletries.There were never a complete set of towels.This supposed to be a 5 stars hotel, service is not up to the standards ..we will look into other hotel on our next visit to KL
Séjour de 7 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Grace,Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur for your recent stay in Kuala Lumpur. We sincerely appreciate your loyalty as a returning guest and value the feedback you have shared with us regarding your experience.Firstly, we would like to express our apologies for any inconvenience you encountered during your stay. It's disheartening to learn that your current experience did not meet the standards you've come to expect from us based on your previous visits.We take your concerns seriously, and we would like to assure you that we are actively addressing the issues you raised with our team. Your feedback regarding the cleanliness of your room, availability of toiletries, and the supply of towels is invaluable to us, and we are taking immediate steps to rectify these matters.We understand the importance of maintaining a consistent level of service, especially for a 5-star hotel like ours. Rest assured, your feedback has been shared with the relevant departments, and we are implementing corrective measures to ensure a seamless and enjoyable experience for all our guests.Once again, we appreciate your candid feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION

10/10 Excellent

Michael

Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Michael,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

KAR YOONG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Kar Yoong,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant.Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

OCHI

Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Ochi,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 Satisfaisant

Julie

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Disappointing... the hotel has seen better days
Pros: The Eco friendliness of the hotel is commendable. Free filtered drinking water in the room is great. The room size is good and the beds are comfortable. The location is excellent for people wanting to be near Bukit Bintang's numerous shopping malls, restaurants & monorail. Cons: Overall we were very disappointed by the hotel. Don't expect to sleep without an eye mask. The air-con control illuminates the room brightly. And the smoke detector flashes an even brighter light every ten seconds. None of the light switches make any sense so you will turn on the main lights when you intend to turn on the bathroom light. Ask for a room without an interconnecting door as it removes any soundproofing. Why put two adults in a room with an interconnecting door with a room with children that aren't theirs? The kids screamed all night and we had to change rooms which was a huge fuss at the front desk. Has the hotel manager or designer even stayed in the rooms!!!??? The furniture desperately needs replacing. The poolside lounges and cabanas are heavily stained and mouldy, as was our room couch so it was unusable. Why don't you have nice window couches so guests can enjoy the view? The pool is only 1.2 metres deep and they close it when there's a sprinkling of rain despite being in a city that rains nearly every day! The kids pool is hidden so there are lots of screaming and splashing kids in the main pool. There are ants everywhere. The drinks are extremely overpriced.
Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Julie,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Siti Zubaidah Binte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very gorgeous venue. Very convenient.
Séjour de 3 nuits en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Siti Zubaidah ,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Stephan, Campbell

Les points forts : Propreté
Séjour de 3 nuits en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Stephan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

PEGGY

Séjour de 2 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Peggy,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Valued Guest ,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

John, Petaling Jaya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear John,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Bien

ashok

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Cristian Nannucci le 5 mars 2024
Dear Ashok,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur