Avis sur PARKROYAL COLLECTION Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur
Jalan Sultan Ismail, Kuala Lumpur
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
27 août 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Cristian Nannucci le 29 août 2023
Dear Bernard,Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry to hear that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
franck
Voyage en couple
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
franck
Séjour de 1 nuit en mars 2023
Réponse de Cristian Nannucci le 14 avr. 2023
Dear Franck,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Voyageur vérifié
23 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le même qu'avant mais en mieux!!
Voyageur vérifié
Séjour de 7 nuits en novembre 2022
8/10 Bien
Koki
Voyage en famille
12 avr. 2024
Les points forts : Personnel et service
Koki
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Noelle, Darmstadt
Voyage en groupe, Voyage en couple
11 avr. 2024
Les points forts : Personnel et service et équipements
Noelle
Séjour de 4 nuits en avril 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Noelle,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or me directly. We hope you will give us another chance to welcome you back for a better stay experience. Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Wei Wen
Voyage en famille avec de jeunes enfants, Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wei Wen
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Wei Wen,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
Shizu
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shizu
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Weng Kuan
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Weng Kuan
Séjour de 3 nuits en mars 2024
Réponse de Gary Loke le 15 avr. 2024
Dear Weng Kuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Tun Chin
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tun Chin
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 3 avr. 2024
Dear Tun Chin,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Jason
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 4 nuits en mars 2024
Réponse de Gary Loke le 5 avr. 2024
Dear Jason,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
4/10 Médiocre
chung chuen
Voyage en groupe
1 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
chung chuen
Séjour de 1 nuit en mars 2024
Réponse de Gary Loke le 3 avr. 2024
Dear Chung Chuen,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
Alexandra
Voyage en groupe
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 1 nuit en mars 2024
Réponse de Gary Loke le 2 avr. 2024
Dear Alexandra,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Takashi
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Takashi
Séjour de 2 nuits en mars 2024
Réponse de Gary Loke le 2 avr. 2024
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
Kazuhiro
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Kazuhiro
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Izumi
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Izumi
Séjour de 4 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
tomoki
21 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
tomoki
Séjour de 2 nuits en mars 2024
Réponse de Cristian Nannucci le 26 mars 2024
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Yuko
21 mars 2024
Yuko
Séjour de 1 nuit en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Masuhiro
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Masuhiro
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
Terence
16 mars 2024
Les points forts : Propreté et personnel et service
Terence
Séjour de 2 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Ahson
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ahson
Séjour de 5 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
2/10 Horrible
Deepesh
Voyage en groupe
12 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepesh
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Ka Leong Nicholas
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ka Leong Nicholas
Séjour de 3 nuits en mars 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Sharlene
Voyage en famille avec de jeunes enfants, Voyage en famille
2 mars 2024
Sharlene
Séjour de 4 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Tomoo
28 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tomoo
Séjour de 1 nuit en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Tomoo
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tomoo
Séjour de 1 nuit en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Joan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 3 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Jennish
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennish
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 9 févr. 2024
Dear Jennish,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Abdul Rais Rohana
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdul Rais Rohana
Séjour de 2 nuits en février 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Abdul Rais,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Yeow Khuan
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yeow Khuan
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
4/10 Médiocre
Nigel, Hayes
1 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 4 nuits en janvier 2024
Réponse de Cristian Nannucci le 5 mars 2024
Dear NIgel,Thank you for taking the time to share your feedback with us. We are truly disappointed to learn that your recent stay did not meet your expectations. Our team strives to provide exceptional service and accommodations to all our guests, and we apologize for falling short in your case.We value your input and would like to address your concerns directly. Please reach out to us so we can discuss your experience further and work towards resolving any issues you encountered.Despite the challenges you faced during your stay, we sincerely hope that you will give us another opportunity to exceed your expectations. We would love the chance to welcome you back for another refreshing stay and demonstrate the high level of hospitality that we are known for.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
TOYOKAZU
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements
TOYOKAZU
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Toyokazu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Naoko
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naoko
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Naoko,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
MUHAMMAD ZHAFRAN
26 janv. 2024
MUHAMMAD ZHAFRAN
Réponse de Cristian Nannucci le 30 janv. 2024
Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
ISMAIL
25 janv. 2024
ISMAIL
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 22 mars 2024
Dear Ismail,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Anders
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anders
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Anders,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Kurt
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kurt
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Kurt,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
David
13 janv. 2024
David
Séjour de 5 nuits en janvier 2024
Réponse de Cristian Nannucci le 16 janv. 2024
Dear David,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Amy
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Amy,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
Adam
Voyage en famille
11 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Adam
Séjour de 2 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Adam,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
GRACE
8 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
GRACE
Séjour de 7 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Grace,Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur for your recent stay in Kuala Lumpur. We sincerely appreciate your loyalty as a returning guest and value the feedback you have shared with us regarding your experience.Firstly, we would like to express our apologies for any inconvenience you encountered during your stay. It's disheartening to learn that your current experience did not meet the standards you've come to expect from us based on your previous visits.We take your concerns seriously, and we would like to assure you that we are actively addressing the issues you raised with our team. Your feedback regarding the cleanliness of your room, availability of toiletries, and the supply of towels is invaluable to us, and we are taking immediate steps to rectify these matters.We understand the importance of maintaining a consistent level of service, especially for a 5-star hotel like ours. Rest assured, your feedback has been shared with the relevant departments, and we are implementing corrective measures to ensure a seamless and enjoyable experience for all our guests.Once again, we appreciate your candid feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION
10/10 Excellent
Michael
6 janv. 2024
Michael
Séjour de 3 nuits en janvier 2024
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Michael,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
KAR YOONG
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KAR YOONG
Séjour de 1 nuit en janvier 2024
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Kar Yoong,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant.Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
OCHI
3 janv. 2024
OCHI
Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Ochi,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
6/10 Satisfaisant
Julie
Voyage en groupe
3 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Disappointing... the hotel has seen better days
Julie
Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Julie,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Siti Zubaidah Binte
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siti Zubaidah Binte
Séjour de 3 nuits en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Siti Zubaidah ,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Stephan, Campbell
2 janv. 2024
Les points forts : Propreté
Stephan
Séjour de 3 nuits en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear Stephan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
PEGGY
1 janv. 2024
PEGGY
Séjour de 2 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Peggy,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Cristian Nannucci le 30 janv. 2024
Dear Valued Guest ,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 Excellent
John, Petaling Jaya
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en décembre 2023
Réponse de Cristian Nannucci le 16 janv. 2024
Dear John,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 Bien
ashok
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ashok
Réponse de Cristian Nannucci le 5 mars 2024
Dear Ashok,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur