Dear Mathilde, We are very pleased that you enjoyed your stay and that we met your needs. We hope that you will share nice memories. Thank you very much for your kind words. They mean a lot to us and we are glad that we could meet your needs. We invite you to use our services in the future.We hope to see you again. Kindest regards from Kraków!PR Manager Grand Hotel Kraków

Thank you very much for your opinion. We try to improve our services in order to make our guests more and more satisfied with their stay. We hope to welcome you in the Grand Hotel soon!

Dear Guests, thank you very much for your feedback and your stay. As we wish to know exectly about your feelings about the stay would you be so kind and contact us directly and indicate what was wrong with the stay and restaurant service? Guests' satisfaction is our priority. We are sending the kindest regards from Kraków and wish you all the best. Best wishes, Grand Hotel Staff

Dear Gilles, I appreciate your feedback, thank you. Regards, Danuta Borysiak Hotel Manager

Dear Sir, Thank you very much for choosing Grand Hotel. Thank you very much for sharing your opinion with us and for your time. We are very pleased that you enjoyed your stay and that we met your needs. We hope that you will share nice memories. We invite you to use our services in the future.We hope to see you again. Kindest regards from Kraków. We are happy to hear Thank you for nice words about the staff. We feel happy that we could be helpful. Thank you for your time and feedback on Expedia Grand Hotel Staff

Szanowna Pani Elżbieto,Dziękujemy za tak wysoką ocenę.Przesyłamy najlepsze życzenia z Krakowa,PR Manager Grand Hotel Kraków

Dear Anders,Thank you very much for your stay, for leaving a comment and for your time. We are glad that you appreciated the hotel's location. Grand Hotel is located very close to the Market Square - in the heart of the Old Town. The history of our hotel dates back to the 19th century. It is supervised by a conservator of monuments. It is one of the monuments of Old Krakow. As a former palace, it has original architectural and decorative elements that preserve its spirit and uniqueness. Regarding the information about breakfast, we assure you that we will look into this matter and we are very sorry that it did not meet your expectations and this affected your stay. We hope that you will be able to share with us your nice memories from Krakow. We send greetings from Krakow and wish you all the best. If you would like to visit us again, we cordially invite you. Best regards, PR Manager Grand Hotel

Dear Glenn,Thank you for such a high rating.We send our best wishes from Krakow,PR Manager of Grand Hotel Kraków

Dear Hyun kun,Thank you for staying at the Grand Hotel and taking the time to leave your opinion. We are very pleased that you liked the hotel, location and Krakow. We are glad that you pay attention to the cleanliness and friendliness of the staff. Our staff always tries their best to meet the expectations of our guests, for which we would like to thank you for your appreciation. It was our pleasure to host you in our Hotel. We kindly inform you that the Grand Hotel is located in a former palace and has a specific layout. We are sorry if some of our solutions did not meet your expectations. We try to improve our services every day and every opinion is important to us. We hope you will visit us in the future. You are very welcome.We send greetings from Krakow and wish you all the best.PR Manager Grand Hotel

Dear Arlene, Thank you for choosing Grand Hotel Krakow and for taking your time to share your positive impressions about your stay. We are extremely pleased to read that your stay at our hotel fully met your expectations. We are glad that you appreciate our team, which every day makes sure that our guests are satisfied with their stay. Thank you for appreciating our central location in the heart of the city, thanks to which we are only a few minutes' walk from the most important points in the city. We hope that during your next visit to Krakow we will have the pleasure of hosting you again. Best regardsPR Manager Grand Hotel Kraków

Dear Hege Fjeldheim,Thank you for such a high rating.We send our best wishes from Krakow,PR Manager of Grand Hotel Kraków

Dear Sven, Thank you for choosing the Grand Krakow hotel and for taking the time to share your impressions of your stay. We are very pleased to see such high scores in all categories. It's great to know that your stay at our hotel met your expectations. We hope that during your next visit to Krakow, we will have the pleasure of hosting you again. Best regards, PR Manager Grand Hotel Kraków

Dear Brian, Thank you so much for choosing in Kraków, We hope that during your next visit to Krakow, we will have the pleasure of hosting you again. Best Regards, PR Manager Grand Hotel Kraków

Dear Samantha, We are very happy to hear that you liked hotel, location and Kraków. Grand Hotel is located very close to the Market Square - in the heart of the Old Town. The history of our hotel dates back to the 19th century. It is looked after by the conservation officer. It is one of the monuments of the Old Kraków. As a former palace it has the original architectural and decorative parts to keep its spirit and uniqueness. Thank you very for the highest rate gave to our staff. Our staff always tries to do the best to meets the Guests’ expectations and we are very thankful for the appreciation. It was a pleasure to host you in our Hotel. We invite you to use our services in the future. We hope to see you again. Kindest regards from Kraków, Grand Hotel Staff

Dear David, Thank you very much for choosing Grand Hotel for your visit in Kraków. Thank you very much for your feedback and for your time. We are very happy to read the words about the hotel. We are glad that you liked the decor, style and position. We are trying the keep the spirit of the old times and the unique atmosphere. Grand Hotel is located on the corner of two streets in the very heart of the oldest part of Krakow. It is on the list of Kraków's monuments. Thank you very much for your appreciation. It means a lot to us. Yes, we are looking forward to the recommendation. Thank you for the opinion as we are doing our best to meet your expectations. Everyday we are trying to improve our service and every opinion matters. We hope you will visit us in the future. You are very welcome. We are sending the best regards from Kraków and wish you all the best. Kindest regards, Grand Hotel Staff

Dear Ms Magdalena, Thank you so much for you stay, We really appreciate your time for sharing your opinion with us.We hope that you will keep nice memories form Kraków!

Dear Zuzana, Thank you very much for choosing Grand Hotel.We are very pleased that you enjoyed your stay and that we met your needs. We hope that you will share nice memories.We invite you to use our services in the future.We hope to see you again. Kindest regards from Kraków!PR Manager Hotel Grand

Dear Mr Gabriel,Thank you for sharing your opinion with us,We regret to hear about poor service because our staff always do they best to make our Guests’ stays the most pleasurable experience. Please indicate which behavior gives you this impression. We will be appreciated all suggestion which give us opportunity to improve our service. We hope that you will keep nice memories from Kraków.PR Manager Grand Hotel Kraków

Dear Sakari, Thank you very much for your stay at Grand Hotel Kraków. We are very happy to hear that you liked hotel, location and Kraków. We invite you to use our services in the future. We hope to see you again. Kindest regards from Kraków. PR Manager Grand Hotel Kraków

Dear Niklas, Thank you for choosing the Grand Hotel Krakow and for taking the time to leave a review about your stay. We hope that during your next visit to Krakow, we will have the pleasure of hosting you again. PR Manager Grand Hotel Kraków

Thank you for choosing the Grand Krakow hotel and for taking the time to share your impressions of your stay. We are very pleased to see such high scores in all categories. It's great to know that your stay at our hotel met your expectations. We hope that during your next visit to Krakow, we will have the pleasure of hosting you again. Best regards, PR Manager rand Hotel Kraków

Dear Mr Liam, Thank you very much for choosing the Grand Hotel during your stay in Krakow. Thank you also for expressing your opinion. Every opinion is extremely valuable to us - both the good and the less positive ones. Every comment and suggestion will help us improve the level of services provided and meet the expectations of our guests.I am even more sorry that your stay at the Grand Hotel was not a success. I sincerely apologize to you for any technical faults in the proper functioning of the air conditioning and the insufficient number of bathroom cosmetics and accessories in the rooms (coffee, milk). I would also like to know whether you reported the problem regarding the air conditioning and other irregularities to the hotel reception, whether an employee of the technical department intervened, or whether your reports were ignored by the staff in any way?We are very committed to improving the level of services and eliminating all errors; over the last few months, our staff has been thoroughly trained in positive communication with guests, including: in responding quickly and effectively to their needs and comments.I very much regret that your expectations regarding the level of service at our hotel were not met, and I apologize on behalf of the entire staff. I sincerely hope that despite this unpleasant accent, you will soon become our guest again. I cordially invite you to the Grand Hotel and I promise that we will make every effort to make your next stay a pleasant memory.Please contact us directly, we will prepare an interesting stay offer for you.Yours sincerely

Dear Guest, Thank you so much for sharing your opinion with us, We are so grateful for give us a high rate. We hope you will visit us again.PR Manager Grand Hotel Kraków

Dear Guest, Thank you very much for sharing your opinion with us, We really appreciate kind words about staff, it means a lot to us.PR Manager Grand Hotel Kraków

Dear Guest,Thank you so much for sharing your opinion with us. We hope you will visit us again. Best Regards,PR Manager Grand Hotel Kraków

Dear Madame Marthe, Thank you for choosing the Grand Krakow hotel and for taking the time to share your impressions of your stay. We are very pleased to see such high scores in all categories. It's great to know that your stay at our hotel met your expectations. T We hope that during your next visit to Krakow, we will have the pleasure of hosting you again. Best regards, Grand Hotel Krakow PR Manager

Dear Guest, Thank you very much for sharing your opinion with us and for your time. We are very happy to hear that you liked hotel, location and Kraków. Our staff always tries to do the best to meets the Guests’ expectations and we are very thankful for the appreciation. We are sorry to hear that you were not happy with the breakfast. Thank you for the opinion as we are doing our best to meet your expectations. Everyday we are trying to improve our service and every opinion matters. We invite you to use our services in the future.We hope to see you again. Kindest regards from Kraków! Grand Hotel PR Manager

Dear Mr David, Thank you for your feedback. We apologise if we did not meet your needs. Please tell u more what was wrong during your stay. We sending best wishes from Krakow!

Dear Mr Anders, Thank you for sharing your opinion with us. We aim at improving our services everyday, therefore we pay the immense amount of attention to our guests' voices. We hope to welcome you soon in our hotel!Kindest regards with KrakówPR Manager Grand Hotel Kraków

We are very pleased that you enjoyed your stay and that we met your needs. We hope that you will share nice memories.We invite you to use our services in the future.We hope to see you again. Kindest regards from Kraków,PR Manager Geand Hotel Kraków

Dear Mr Bengt, We are delighted that you have chosen Grand Krakow as your hotel of choice during your visit to Krakow. We would also like to thank you for taking the time to provide feedback on your stay. We are extremely pleased to see such high marks in all categories. We are glad that your stay with us met your expectations! We hope to host yoou stay in Krakow on your next visit. Kindest regards from Kraków, PR Manager Grand Hotel Kraków