4 restaurants, spécialités Cuisine internationale

Avis sur ITC Sonar, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Sonar, a Luxury Collection Hotel, Kolkata
Jbs Haldane Avenue (Opp Science City),, Kolkata, 1, Kolkata, West Bengal

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 142 avis sur 233." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 233." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 233." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 233." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 233." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

manu, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havre de paix
Hotel très acceuillant Personnel charmant Bon restaurant Bon spa Séjour très agréable tout le monde était aux petits soins.
Réponse de Hotel Management le 21 juil. 2021
Dear Guest, Namaste! Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience. Your patronage is deeply valued and assuring you of our best services at all times we look forward to welcoming you back. Warmest regards,

8/10 Bien

Olga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mr.Nitin Bahl le 18 avr. 2024
Dear Guest ,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Séjour de 1 nuit en mars 2024
Réponse de Mr.Nitin Bahl le 10 avr. 2024
Dear Ms. Sarani,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated, and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

Eckardt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Overall stay was good, few things would need to see amendment. Speed of check-in, service at lobby lounge if any than too slow, noisy and disturbant violine player
Séjour de 2 nuits en mars 2024
Réponse de Mr.Nitin Bahl le 15 mars 2024
DearGuest, Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. However, we have also noted the dissatisfaction which you have mentioned in your feedback. I sincerely apologise for the same.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Maharaj

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a classic 5 star luxury with 4 star price. Beautiful park like surroundings with lily and koi pools around the hotel accentuating its beauty
Séjour de 1 nuit en février 2024
Réponse de Mr.Nitin Bahl le 27 févr. 2024
Dear Mr.Mukherjee ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Debjani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for longer stays. Good food, service and amenities.
Séjour de 9 nuits en février 2024
Réponse de Mr.Nitin Bahl le 21 févr. 2024
Dear Ms.Debjani ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Sangita

Séjour de 1 nuit en janvier 2024
Réponse de Mr.Nitin Bahl le 10 janv. 2024
Dear Ms.Sangita ,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated, and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

Sangita

Séjour de 4 nuits en janvier 2024
Réponse de Mr.Nitin Bahl le 9 janv. 2024
Dear Ms. Sangita,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Trinanjan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience
Séjour de 4 nuits en décembre 2023
Réponse de Mr.Nitin Bahl le 29 déc. 2023
Dear Mr.Trinanjan ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Satisfaisant

Samar, Winter Park

Séjour de 2 nuits en décembre 2023
Réponse de Mr.Nitin Bahl le 19 déc. 2023
Dear Mr. Samar,Namaste!At the outset allow me to thank you for choosing us as your preferred hotel. I wish to thank you ever so much for taking out time and effort in sharing your feedback about your recent stay with us.I would request you to kindly share your detailed feedback as to what went wrong for rating us 3 as 3 is considered to be a poor rating for us,so that I could understand the situation and investigate the same at the earliest and scrutinize further to initiate necessary corrective measures. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Krishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Mr.Nitin Bahl le 15 déc. 2023
Dear Mr.Krishna ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 Médiocre

Samar, Winter Park

Séjour de 3 nuits en décembre 2023
Réponse de Mr.Nitin Bahl le 15 déc. 2023
Dear Mr. Samar,Namaste!Thank you for sharing your feedback with us and we have noted your feedback with great concern, and we regret the inconvenience caused.While we are investigating on this, I would request you to kindly let us know a convenient time to connect with you for a detailed discussion so that we may scrutinize further and initiate necessary corrective measures. Assuring you of our best services at all times. We look forward to welcoming you back and hope to impress you with all our offerings.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We would like to thank the staff for their hospitality, specially Gaurav from the reception team went above and beyond to make our stay comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de Mr.Nitin Bahl le 15 déc. 2023
Dear Ms.Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us.Your appreciation has been shared with Gaurav and the entire team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

Kalyan

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Nitin Bahl - Hotel Manager le 18 nov. 2023
Dear Mr. Kalyan,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 Médiocre

Hyoung Joo

Séjour de 1 nuit en octobre 2023
Réponse de Nitin Bahl - Hotel Manager le 18 nov. 2023
Dear Mr. Joo,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Antonios

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable
Very comfortable, I can definitely recommend when staying in Kolkata.
Séjour de 1 nuit en octobre 2023
Réponse de Nitin Bahl - Hotel Manager le 18 nov. 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schöner Spabereich, tolles Hotel und sehr freundliches Personal. Die Anlage auch sehr angelegt und gepflegt. Durch diebhohe Luftfeuchtigkeit gibt es aber immer auch ein paar feuchte Ecken.
Séjour de 1 nuit en septembre 2023
Réponse de Nitin Bahl, Hotel Manager - ITC Sonar le 18 sept. 2023
Dear Mr. Thomas,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We have also noted your points pertaining to the dampness. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 Médiocre

Sanjay

Séjour de 1 nuit en août 2023
Réponse de Nitin Bahl - Hotel Manager, ITC Sonar le 16 août 2023
Dear Mr. Sanjay,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason for giving us a 2 star and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

6/10 Satisfaisant

Natish

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 10 nuits en juillet 2023
Réponse de Nitin Bahl, Hotel Manager - ITC Sonar le 24 juil. 2023
Dear Mr. Natish,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason as we are unable to locate your booking and and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 Horrible

Anabill

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a horrible experience at ITC Sonar Bangla, stayed for one night and had booked a room with city view, they gave a room with a view of a brick wall on literally the ground floor. When I called the front desk they kept transferring my call and telling me someone will come to my door to chnage to room, after 5 calls to the front desk and the duty manager and spending almost 2 hours trying to get the room I booked in the first place they stopped responding to my calls and made me stay in a dirty and smelly room. Never expected to get something more just what I booked for. I expected at least the manager to call and let me know that it would not be possible. They didn’t even have the courtesy to do that. This is the state of ITC hospitality
Séjour de 1 nuit en juillet 2023
Réponse de Nitin Bahl, Hotel Manager le 21 juil. 2023
Dear Guest,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. We understand that you are traveling, hence may I request you to kindly contact or share your details so that we could connect, to understand the reason and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 Horrible

Surya

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property has freely roaming lizards. Staff was unapologetic and brushed it as a pushy customer case. Will be posting the picture of lizards on the door of my room. If there are lizards near the rooms where there is supposedly nothing to feed on for the lizards, one can only imagine he hygiene in their food production areas.
Séjour de 2 nuits en juillet 2023
Réponse de Nitin Bahl, Hotel Manager le 16 juil. 2023
Dear Mr. Surya,Namaste!Thank you very much for taking out time and speaking to me in regards to the same. Your point has been well noted and we have escalated this matter to our pest control team to ensure the same is completely eradicated. Inconvenience is deeply regretted.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Voyage en famille
Enjoyed our stay
Séjour de 1 nuit en juillet 2023
Réponse de Nitin Bahl, Hotel Manager le 6 juil. 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your recent stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Séjour de 1 nuit en juin 2023
Réponse de Nitin Bahl, Hotel Manager - ITC Sonar le 24 juil. 2023
Dear Ms. Sarani,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a comfortable stay
Séjour de 1 nuit en juin 2023
Réponse de Gaurav Soneja, General Manager – ITC Royal Bengal le 4 juil. 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Renhong

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Renhong,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Jiyun

Séjour de 1 nuit en mai 2023
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Jiyun,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

haechool

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2023
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Guest,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Mustafizur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service is excellent, rooms are very clean with all facilities, food is good, staff are very friendly and helpful. Overall, I am very impressed.
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Mustafizur,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Mustafiz

Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Mustafiz,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

MADHURA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay. I will stay again. Thanks
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Madhura,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Horrible

Syed

Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Syed,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Vineet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Felt 'welcome'
Each and every staff, irrespective of their job profile was willing to step out and assist/help you in any form and make sure that you as a guest is comfortable to the fullest.
Séjour de 1 nuit en novembre 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Vineet,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation is shared with the team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Badruddin

Les points forts : Personnel et service
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Badruddin,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Gangotri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
I had a wonderful experience one of the best hotels i have visited so far. My sister abd father went for the trip.
Séjour de 2 nuits en septembre 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Gangotri,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

Urmila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was polite and professional, but the property is starting to show it's age and needs major renovation.
Séjour de 3 nuits en août 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Urmila,Namaste!We have noted your feedback with great concern and I sincerely apologise and regret the inconvenience caused. We are in the process of upgrading the infrastructure but the same is happening in phase wise. Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Tanabi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Tanabi,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Amazing
Séjour de 3 nuits en juin 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

EMILIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en mai 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Emilie,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

TANMAY

Séjour de 1 nuit en mai 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Tanmay,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Anita

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Anita,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Horrible

Vikash

Voyage d’affaires
Les points faibles : Personnel et service
Arrogant staff
I reached hotel at around 4:15 pm for check in but I was told that room will take another 15 minutes to be sanitized/cleaned. On my insistence that I am getting late for meetings and this is normal check in time and not early check in, I was allocated the room. However, the staff sitting at check in counter was so arrogant that she didn’t even help or asked concierge to help me with my luggage. I carried 2 heavy bags to my room (which was a long walk) and none of the staff watching me carrying those 2 bags came forward for help !! So in summary, some of the staff I dealt with were very arrogant.
Séjour de 1 nuit en mai 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Vikash,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

8/10 Bien

Syama

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasant stay
Séjour de 3 nuits en avril 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Syama,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Satisfaisant

Deepak

Voyage en couple
Les points forts : Propreté et personnel et service
ITC Sonar is a very old property, most of facilities like swimming, gym, spa etc are under renovation. However, we got temporary access to connected ITC Royal Bengal building to access such facilities The lily pond appears too dirty too. Eden Restaurant was always full during breakfast no space to seat. Staffs are polite and willing to help, food was also nice. System management is poor, I paid via my debit card while I checked in. This was not showing to the executive at reception and he was asking me to make another payment. Annoying! How come a paid status for my hotel accommodation wouldn’t reflect to them in their system , I paid all my dining and other expenses in cash at the spot. They were insisting for the receipt I got at the time I checked in or else pay again. What a joke!!
Séjour de 2 nuits en avril 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Deepak,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

10/10 Excellent

TANMAY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the stay was nice
Séjour de 1 nuit en avril 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Tanmay,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Horrible

Prasoon

Séjour de 2 nuits en avril 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Prasoon,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

mayami

Séjour de 5 nuits en mars 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Mayami,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Kaustav

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good standards of hospitality. Even if something goes wrong, the extremely courteous management makes sure that the guests are valued. Every piece of feedback is taken seriously and the hotel tries to constantly better its standards.
Séjour de 6 nuits en mars 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Kaustav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Nibedita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience. Would recommend to everyone
Séjour de 1 nuit en mars 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Ms. Nibedita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

Shekhar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Shekhar,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Bien

PUNEET

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Convenient location and comfortable stay
Stay was decent. Hotel is very conveniently located. The USP is its lawn surrounded by a water body full with flowers. Area near entry required from upkeep and painting. Nice breakfast with good options. Overall a good property
Séjour de 1 nuit en février 2022
Réponse de Nitin Bahl, Hotel Manager le 10 juil. 2023
Dear Mr. Puneet,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar