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Avis sur Windlestrae Hotel

3.5 out of 5
Windlestrae Hotel
2 The Muirs, Kinross, Scotland

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 39 avis sur 146." "
Note des voyageurs de 8 (Bien), d’après 60 avis sur 146." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 146." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 146." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 146." "

8,0/10

Propreté

8,0/10

Personnel et service

7,0/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Dominique, Belgium

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Avoid room n° 324
We went twice to this hotel. First time (room 326) nice twin bed (2m wide) : excellent. Second time (room n° 324), small double bed 1500 cm wide. Just horrible!! Impossible to change because hotel full. Nice hotel very calm in the woods.Very good location nearby airport and Edimburg.
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

Sylvie, Québec, Canada

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Hôtel bien situé!
Hôtel situé à Kinross. Il y a quelques Pub près de l'hôtel où l'on mange bien ainsi que le restaurant de l'hôtel. Les épiceries sont à quelques minutes de marche de l'hôtel. On accède au très beau sentier du Loch Leven à partir de l'hôtel. Le personnel est sympathique. Par contre, le ménage de la chambre était décevant, le tapis avait besoin d'un coup de balayeuse après une semaine, et le fan de la chambre de bain était très poussiéreux. Malgré tout, on a passé un beau séjour et on réserverait au même hôtel si on retournait en Écosse. L'accès aux autoroutes et la proximité d'Édimbourg était un grand atout.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix, lit King size, serviceOK
Très grrand établissement en nombre de chambres, chambre très grande, propre, pas de bruit

10/10 Excellent

fabienne, saint-etienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very large and comfortable bedrooms. The staff is very helpful. Nice place to stay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018

8/10 Bien

Tam

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2018

4/10 Médiocre

jenny, Cirencester

Les points forts : Propreté
Les points faibles : Personnel et service
the toilet seat was broken , when we reported this they said they would inform maintenance, although they had dining rooms we had to go over the road to there sister hotel for our evening meal which we were overcharged for, on getting back to our hotel the toilet had not been fixed and we had to go to reception for a second time , we were told that they would move us to the sister hotel across the road, we had no help in moving just told to go over to the other hotel we were told we could have a complimentary night at another time but were given nothing the bill was not reduced , the toaster at breakfast was broken and they didn't seem bothered to fix it this is not what I expected for the money paid I have had far better service in bed and breakfast
Séjour de 1 nuit en septembre 2018

4/10 Médiocre

odette, prestonpans

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
ok for 1 night
On arrival, the hotel does not match the pictures on site. We are still to find the lake with the boats! Staff are ok, but only see two people in the whole building. Went down to the bar, where we were told we needed to use the facilities at their sister hotel, a 10 minutes walk over the road. We arrived back at our hotel room at 11pm, it was so quiet, the receptionist was talking to a “friend” and when asked if we could get a drink we were told “no” whilst he laughed at us. Neighbours were so loud from 7am this morning. Staff knocking on their door to hand things over, with total disregard for other people that were sleeping. I don’t know if it was just a one off, but I wouldn’t recommend this hotel to anyone!
Séjour de 1 nuit en septembre 2018

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
A tale of two halves.
I booked the Windlaestrae hotel (having scrolled past the Green hotel on the list) but yet, when I arrived to check in, I was sent to the Green Hotel anyway. Heather on reception was lovely, good fun and very helpful as were the staff in Jock's bar where I had dinner. The rump steak was excellent as was dessert and the bar has a good selection of drinks. My room was very clean, tidy and comfortable but the bathroom was looking very old and tired with stained grout and flooring yellowed over a long life. Breakfast the mext morning was somewhat disappointing, no organe juice, little left in one of the fruit bowls and the young team, although polite, were not as warm and welcoming as Heather or the Jock's bar staff. When it came to the main event, there was no bread for toast, no plates available and no bacon or link sausages. Overall, the room was decent value for money. I stayed with work but Im not sure I would stay for a leisure trip.
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
colin
After a small one or two issues, the staff reacted professionally to my issues and helped to resolve them, which I am grateful for, whilst the room does need a little colour in it, it was suitable. Having however to eat at the sister hotel on the night I stayed was a little disappointing, but the service there was fine.
Séjour de 1 nuit en juin 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel. Easy car parking. Nice swimming pool.

4/10 Médiocre

shaun

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

4/10 Médiocre

Fred , Dumfries

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cost hotel now
Friday night checked in only two staff on duty No facilities for drinks or evening meal Had to go out for a meal Breakfast very poor
Séjour de 2 nuits en février 2018

4/10 Médiocre

Pauline, dunfermline

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Won't be back
We booked into the Windlestrae both in January and last week. Disappointed to find out on arrival that we had to stay at the greens. No prior warning and was not the hotel of choice. My wife and disabled daughter went to book into the Windlestrae again told it would be the greens. We specifically asked for windlestrae for the spa facilities. No body seemed to give a hoot to the expectations of our needs. Sorry won't be back. This spoiled to presents.
Séjour de 2 nuits en février 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Was average night- nothing special.
Was okay for one nights stay. Negative was the restaurant was over the road at their sister hotel. Also, nobody said you had to manually lock room with key when leaving room which was annoying when returned to room. The shower was and cold due to the pressure build up. It meant you were getting burnt every 30 seconds.
Séjour de 1 nuit en novembre 2017

6/10 Satisfaisant

Voyageur vérifié

Dined in Basil's , hour and a quarter before we got our starters so missed the first part of the show . Given a complimentary drink then found we had been charged for it . We're told the kitchen was busy with bar meals but the bar was empty.
Séjour de 1 nuit en novembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Everyrhing was as good as could be expected other than at breakfast which was a total shambles only one waitress and cook could not keep with demand. ie SHORT STAFFED.
Séjour de 1 nuit en novembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2017

6/10 Satisfaisant

Janet

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Restaurant not serving on our stay
Had to walk to their sister hotel for our evening meal.
Séjour de 1 nuit en octobre 2017

8/10 Bien

Sue, Yorkshire

Les points forts : Propreté, personnel et service, confort de la chambre
We were on an overnight stay on our way to St Andrews. Hotel seemed quiet and finding correct entrance was a little difficult. The signage from the main road was small and not lit at all. Our room was spacious and clean but the shower temperature fluctuated, we did then report this. Breakfast had ample choices and good food. Evening meals are across the road at the sister hotel.
Séjour de 1 nuit en septembre 2017

8/10 Bien

Jimmy, Renfrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
A wee bit tired here and there, but not too bad, Pool a very good size, Breakfast full Scottish buffet, or continental, plenty of fresh fruit, 10 out of 10. Would stay again.
Séjour de 2 nuits en septembre 2017

8/10 Bien

Dino, Lancashire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed here four times , although a little dated we always find it very comfortable and the staff are very pleasant and helpful. The pool & sauna etc is excellent. Would definitely return.
Séjour de 4 nuits en septembre 2017

8/10 Bien

Ruth, Edinburgh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly, relaxed hotel,
Very friendly, comfortable hotel with a relaxing vibe. Staff go out of their way to please , nothing is any trouble. Our room was a bit dated decor wise but was spotless and fresh. All in all very good and I will certainly return.
Séjour de 2 nuits en septembre 2017

4/10 Médiocre

Meridyth , Kiama, Australia

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointing
Unfortunately The Windlestrae is a shadow of its former self. Looking very tired & a bit neglected. It's lost its lovely atmosphere. I would not recommend it to others.
Séjour de 4 nuits en août 2017

4/10 Médiocre

martin, lancaster

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Good for golf but not much else to do
We have stayed at this hotel on several occasions but on this stay we have found the hotel has made some financial changes much for the worse. At breakfast you had to ask for most things not prepared for the number of people. Evening food you were asked to go across the road to a sister hotel, we had a room that had no cold water and the plumbing was not well making loud noises at all times. There is a lack of leadership at the hotel with most problems needing attention.
Séjour de 3 nuits en août 2017

6/10 Satisfaisant

Ross Watt

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2017

8/10 Bien

Roger

Les points forts : Propreté, personnel et service, confort de la chambre
Absolutely fine
I needed an overnight stay and it served me well.
Séjour de 1 nuit en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a lovely stay. Food was good and room was clean and comfy.
Séjour de 2 nuits en juin 2017

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for money and very large rooms
Very Pleasant and staff extremely helpful and courteous
Séjour de 1 nuit en juillet 2017

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
this was our third time we have stayed at this hotel.
Séjour de 1 nuit en juillet 2017

6/10 Satisfaisant

fanily travelle

Les points faibles : Infrastructures et conditions de l’hébergement
No restaurant available except weekend
Arrived to be told the hotel restaurant only opens at week ends but could use a sister hotel a few minutes walk away, which we did , this restaurant was very busy from trying to cover both hotels so service was VERY slow .
Séjour de 1 nuit en juillet 2017

10/10 Excellent

Bobby, Durham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel excellent pet friendly hotel
We had a lovely stay. Room large and very comfortable. Food was excellent and staff were so friendly and helpful
Séjour de 1 nuit en juin 2017

2/10 Horrible

Louise, Kinross

Les points forts : Confort de la chambre
poor

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Deborah, Australua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quite hotel
Great sized rooms, really good shower, very clean and breakfast was good as well.

6/10 Satisfaisant

William

Les points forts : Propreté et personnel et service

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff in the hotel were extremely friendly. The hotel room was large and very clean.

10/10 Excellent

AJ, Edinburgh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Valentine's break
excellent hotel friendly staff will definitely visit again Cindy & Carol on reception were brilliant...loved It!

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks Carol - Fantastic Welcome On Reception xx
Carol on Reception is great at her job and goes out of her way to make your stay as comfortable as possible. She was great also last year when Cher stayed here on her own for a week - nothing was too much trouble. Thanks Carol and the rest of the staff for making us feel very welcome during our 2 night spa break.

6/10 Satisfaisant

keriann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ok hotel
We were a couple and were out in an adjacent room, because of this we heard quite a lot of noise from next door, I tried to phone reception but got no answer so had to walk down, after speaking to the receptionist next door were asked to keep the noise down. Then the fire alarm went off twice at 2.30am, it was a false alarm but we weren't informed.

8/10 Bien

Dave, Aberdeen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel in a nice little town

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, confort de la chambre
Hotel was closed and we were moved to another so u
Moved to different hotel with different facilities not our choice

8/10 Bien

alanna, kintore,uk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hidden spot
the green hotel is across the road and has a better atmosphere but this one is the one with the pool, the staff were nice and the place was spotless!

8/10 Bien

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weather was really good

10/10 Excellent

EVA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Have stayed here before so knew what to expect. Some refurbishments had taken place since our last stay, very comfortable hotel and great value for money. Just one moan, the door handle on ouuur room didn't work properly, other than that all good.

8/10 Bien

John, Aberdeenshire

Les points forts : Propreté, personnel et service, confort de la chambre
Windlestrae Hotel
Overnight stay following flight arrival at Edinburgh Airport. Clean comfortable room, helpful staff and nice breakfast.

8/10 Bien

David, Canada

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel was conveniently situated
The hotel was ideal for our touring of the Kingdom, the staff were very pleasant and the hotel very clean.

8/10 Bien

Linda, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing hotel.
Very spacious and well laid out. efficient and friendly staff. Lovely garden..