Avis
8,8
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Reception le 23 avr. 2024
Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!
8/10 Bien
catherine marie henriette
21 janv. 2024
catherine marie henriette
Séjour de 2 nuits en janvier 2024
Réponse de Paul / Assistant Night Manager le 13 févr. 2024
Dear Catherine Marie Henriette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!
8/10 Bien
Josee
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josee
Séjour de 3 nuits en octobre 2023
Réponse de Angelika | Duty Manager Apex Grassmarket Hotel le 26 oct. 2023
Dear Josee,Thank you for taking the time to provide a review of your experience with us. We greatly appreciate it.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Best regards,
8/10 Bien
Vincent
12 oct. 2023
Les points forts : Personnel et service
Vincent
Séjour de 1 nuit en octobre 2023
Réponse de Anupam le 13 oct. 2023
Thank you for your response! We are happy to know that you enjoyed your stay with us! Looking forward to seeing you again!Anupam Front DeskApex Grassmarket Hotel
8/10 Bien
Gillard
Voyage en famille
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gillard
Séjour de 4 nuits en mai 2023
Réponse de Angelika I Duty Manager Apex Grassmarket le 20 juin 2023
Dear Gillard,Thank you for choosing Apex Grassmarket for your recent stay. We are delighted to hear that you had a good experience with us.At Apex Grassmarket, our dedicated team strives to provide exceptional service and create memorable stays for all our guests. It brings us great joy to know that we succeeded in meeting your expectations and made your time with us enjoyable.We look forward to welcoming you back to Apex Grassmarket in the near future and providing you with another outstanding experience.Kind regards,
10/10 Excellent
Marie-Laure Neuville
6 déc. 2022
Marie-Laure Neuville
Séjour de 3 nuits en décembre 2022
Réponse de George M le 9 déc. 2022
Thank you so much for your feedback and your stay.
8/10 Bien
Gillard
Voyage en famille
4 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour sympa
Gillard
Séjour de 4 nuits en novembre 2022
Réponse de George M le 5 déc. 2022
Thank you so much for your positive review and we hope to see you again soon.
10/10 Excellent
Charles-Olivier
Voyage en famille
13 oct. 2022
Les points forts : Propreté et personnel et service
Charles-Olivier
Séjour de 2 nuits en octobre 2022
Réponse de George M le 13 oct. 2022
Thank you so much for your review. We are most appreciative and we thank you once more for your stay..
8/10 Bien
Johanne
Voyage en famille
11 mai 2022
Les points forts : Propreté, personnel et service, équipements
Johanne
Séjour de 3 nuits en mai 2022
Réponse de Reception Apex Grassmarket Hotel le 13 mai 2022
Dear Johanne,
Thank you for choosing Apex Grassmarket Hotel and finding the time to provide a review of your experience, we truly appreciate it.
We are delighted to read that you enjoyed your stay with us and that you liked the view from your room.
We hope to welcome you back soon.
Kind regards,
Angelika
8/10 Bien
Frédéric
29 mars 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Confortable mais sans âme
Frédéric
Séjour de 2 nuits en mars 2022
Réponse de Bhumika le 18 mai 2022
Dear Frederic,
Thankyou for choosing Apex Grassmarket Hotel. We appreciate your feedback and look forward to welcoming you again in future.
Bhumika | Reception
Apex Grasmarket Hotel
8/10 Bien
catherine
Voyage en famille
18 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
catherine
Séjour de 2 nuits en mars 2022
10/10 Excellent
Kathleen
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de Reception le 23 avr. 2024
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita
8/10 Bien
Ramin
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramin
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 22 avr. 2024
Dear Ramin,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
10/10 Excellent
Robert Anthony
Voyage en famille, Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert Anthony
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Victoria
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
8/10 Bien
Catherine
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Catherine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,Paul / Assistant Night Manager
10/10 Excellent
Linda
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 15 avr. 2024
Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
8/10 Bien
Anett
Voyage en famille
14 avr. 2024
Les points faibles : Propreté
Anett
Séjour de 7 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 15 avr. 2024
Dear Anett,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
10/10 Excellent
Beth
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 3 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 14 avr. 2024
Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
YANKUO
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YANKUO
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel
8/10 Bien
Dave
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 9 avr. 2024
Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
8/10 Bien
Helen
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en mars 2024
Réponse de George M le 10 avr. 2024
Thank you for your review and for your stay.
10/10 Excellent
Erin
Voyage en famille, Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 9 avr. 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
8/10 Bien
Theodore
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theodore
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 6 avr. 2024
Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
6/10 Satisfaisant
GABRIEL
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GABRIEL
Séjour de 3 nuits en avril 2024
Réponse de Gergely le 6 avr. 2024
We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.
8/10 Bien
Alex
3 avr. 2024
Alex
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 14 avr. 2024
Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
10/10 Excellent
Laura
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 6 avr. 2024
Dear Laura,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
8/10 Bien
Shubhi
2 avr. 2024
Shubhi
Séjour de 4 nuits en mars 2024
10/10 Excellent
Stephanie
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 2 avr. 2024
Dear Stephanie,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
SARAH
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SARAH
Séjour de 1 nuit en mars 2024
Réponse de Reception le 1 avr. 2024
Dear Sarah,Thank you for staying at Apex Grassmarket hotel and taking your time to leave such a positive feedback.We are glad to hear you enjoyed our hotel amenities and staff made you feel welcomed!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V
10/10 Excellent
Carol Ann
Voyage en groupe, Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol Ann
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 30 mars 2024
Dear Carol Ann,We are truly grateful for your wonderful review! Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed our hotel's convenient location in the historic Grassmarket area, and that you found it close to many major sightseeing spots, as well as a variety of bars, restaurants, and shops.Additionally, we're delighted that our staff made your stay memorable with their friendly, accommodating, and helpful service, especially in the dining area. Your special mention of Charlie warms our hearts, and we will be sure to pass on your kind words. Thank you once again for choosing to stay with us. We can't wait to welcome you back for another enjoyable visit in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel
10/10 Excellent
Noel, Elk Grove
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noel
Séjour de 1 nuit en mars 2024
Réponse de Apex Grassmarket Hotel le 30 mars 2024
Dear Noel,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced great customer service and found our staff to be courteous during your stay.Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impact on your experience. Your kind words will be shared with them as recognition for their efforts.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel
10/10 Excellent
Catherin, Skelmanthorpe
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherin
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 29 mars 2024
Dear Catherin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a perfect experience during your recent stay.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that you particularly enjoyed or any areas where you believe we excelled, we would love to hear about it.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel
10/10 Excellent
Jeff
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 29 mars 2024
Dear Jeff,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic stay at our hotel.It's great to know that our central location provided you with easy access to all that Edinburgh has to offer, and we're thrilled that you enjoyed the brilliant view of the castle from your room. We strive to maintain clean and comfortable accommodations, and we're glad to hear that you found your room and bathroom to be to your satisfaction.Your recommendation means the world to us, and we couldn't be happier to have exceeded your expectations. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,Sara ReceptionApex Grassmarket Hotel
6/10 Satisfaisant
Clara
28 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Clara
Séjour de 1 nuit en mars 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for choosing Apex Grassmarket Hotel and for sharing your feedback with us. While we're pleased to hear that you found our property nice, we are deeply sorry to learn about the issues you encountered with your room, particularly the broken toilet.Please accept our sincerest apologies for the inconvenience and frustration you experienced due to the prolonged resolution process. We understand that this should have been handled more efficiently and with greater urgency. Your feedback regarding the response you received from our receptionist is concerning, and we will address this internally to ensure that such incidents do not recur.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding throughout this ordeal.We hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay during any future visits to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel
10/10 Excellent
Caleb
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caleb
Séjour de 2 nuits en mars 2024
Réponse de Gergely le 27 mars 2024
Dear Caleb,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,
10/10 Excellent
Ericka
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ericka
Séjour de 3 nuits en mars 2024
Réponse de Reception le 1 avr. 2024
Dear Ericka,Thank you for staying at Apex Grassmarket hotel and for your lovely comment!We are glad to hear we have made your time in Edinburgh special! I will share your feedback with the team as it surely will brighten their day!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V
10/10 Excellent
Emily
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 25 mars 2024
Dear Emily,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
christine
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christine
Séjour de 2 nuits en février 2024
Réponse de Paul / Assistant Night Manager le 24 mars 2024
Dear Christine,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
8/10 Bien
SANDRA
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SANDRA
Séjour de 4 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 24 mars 2024
Dear Sandra,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
10/10 Excellent
Stanley
Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stanley
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 22 mars 2024
Dear Stanley,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Thomas
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 3 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 21 mars 2024
Dear Thomas,Thank you for your review! We're delighted to hear that you had a fantastic time during your stay with us.Ensuring our guests have a memorable experience is our top priority, and we're thrilled that we could contribute to your enjoyment. If there's anything specific that stood out to you or if you have any feedback on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel
8/10 Bien
Michelle
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 4 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 19 mars 2024
Dear Michelle,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,
10/10 Excellent
Erin
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 3 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 18 mars 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Mary
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en janvier 2024
Réponse de Sina Rastaiesh le 16 mars 2024
Dear Mary,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Keith
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en mars 2024
Réponse de Sina Rastaiesh le 16 mars 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Diana
Voyage en famille, Voyage en groupe
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana
Séjour de 3 nuits en mars 2024
Réponse de Judita le 14 mars 2024
Dear Diana,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and that our staff, especially Alasdair, made such a positive impression on you. Providing helpful information and ensuring our guests feel welcome is always our top priority, and we're delighted that Alasdair went above and beyond to enhance your stay. We'll be sure to pass along your kind words to him and the rest of our team. We can't wait to welcome you back for another memorable stay at our property!Kind regards
10/10 Excellent
Owen
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Owen
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 15 mars 2024
Dear Owen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
10/10 Excellent
Jayclyn
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayclyn
Séjour de 5 nuits en mars 2024
Réponse de Gergely le 13 mars 2024
Dear Jayclyn,Thank you for choosing Apex Grassmarket Hotel.We are delighted you enjoyed your time here in EdinburghThank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards Gergely Duty manager Apex Grassmarket
10/10 Excellent
Dora
Voyage en couple
12 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dora
Séjour de 1 nuit en mars 2024
Réponse de Gergely le 13 mars 2024
Dear Dora,Thank you for choosing Apex Grassmarket Hotel.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,Gergely Duty manager Apex Grassmarket