Façade de l’hébergement - soirée/nuit

Avis sur Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 582 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 284 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 1003." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Domenico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, and awesome location
Séjour de 2 nuits en avril 2024
Réponse de Reception le 23 avr. 2024
Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!

8/10 Bien

catherine marie henriette

Séjour de 2 nuits en janvier 2024
Réponse de Paul / Assistant Night Manager le 13 févr. 2024
Dear Catherine Marie Henriette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!

8/10 Bien

Josee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement
Séjour de 3 nuits en octobre 2023
Réponse de Angelika | Duty Manager Apex Grassmarket Hotel le 26 oct. 2023
Dear Josee,Thank you for taking the time to provide a review of your experience with us. We greatly appreciate it.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Best regards,

8/10 Bien

Vincent

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Anupam le 13 oct. 2023
Thank you for your response! We are happy to know that you enjoyed your stay with us! Looking forward to seeing you again!Anupam Front DeskApex Grassmarket Hotel

8/10 Bien

Gillard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Angelika I Duty Manager Apex Grassmarket le 20 juin 2023
Dear Gillard,Thank you for choosing Apex Grassmarket for your recent stay. We are delighted to hear that you had a good experience with us.At Apex Grassmarket, our dedicated team strives to provide exceptional service and create memorable stays for all our guests. It brings us great joy to know that we succeeded in meeting your expectations and made your time with us enjoyable.We look forward to welcoming you back to Apex Grassmarket in the near future and providing you with another outstanding experience.Kind regards,

10/10 Excellent

Marie-Laure Neuville

Séjour de 3 nuits en décembre 2022
Réponse de George M le 9 déc. 2022
Thank you so much for your feedback and your stay.

8/10 Bien

Gillard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour sympa
Hôtel sympa, bien situé, chambre correcte pour les 4 nuitées passées dans l’établissement.
Séjour de 4 nuits en novembre 2022
Réponse de George M le 5 déc. 2022
Thank you so much for your positive review and we hope to see you again soon.

10/10 Excellent

Charles-Olivier

Voyage en famille
Les points forts : Propreté et personnel et service
J’avais oublier mon accès VIP et l’hotel sont venu me remettre mon cadeau en personne a la chambre ! Ce fut vraiment apprécié
Séjour de 2 nuits en octobre 2022
Réponse de George M le 13 oct. 2022
Thank you so much for your review. We are most appreciative and we thank you once more for your stay..

8/10 Bien

Johanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le plancher craquait beaucoup sous le tapis lorsqu’on marchait dans la chambre. Vraiment beaucoup. A part cela le reste était ok et la vue sur le château Edimbourg était magnifique!
Séjour de 3 nuits en mai 2022
Réponse de Reception Apex Grassmarket Hotel le 13 mai 2022
Dear Johanne, Thank you for choosing Apex Grassmarket Hotel and finding the time to provide a review of your experience, we truly appreciate it. We are delighted to read that you enjoyed your stay with us and that you liked the view from your room. We hope to welcome you back soon. Kind regards, Angelika

8/10 Bien

Frédéric

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Confortable mais sans âme
Excellente situation au cœur d’un des quartiers les plus animés d’Édimbourg. Chambre vaste avec 2 lits jumeaux kingsize, ce qui est rare. Décoration datée et impersonnelle. Personnel aimable mais peu proactif. Petite piscine et sauna au rdc, dans charme mais agréable. En résumé, prestation sans surprise d’un bon standard international et bon rapport qualité prix.
Séjour de 2 nuits en mars 2022
Réponse de Bhumika le 18 mai 2022
Dear Frederic, Thankyou for choosing Apex Grassmarket Hotel. We appreciate your feedback and look forward to welcoming you again in future. Bhumika | Reception Apex Grasmarket Hotel

8/10 Bien

catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RAS
Séjour de 2 nuits en mars 2022

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had amazing views of Edinburg Castle and was in close proximity to many of Edinburg’s historic sites. The room was comfortable and the staff were friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Reception le 23 avr. 2024
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita

8/10 Bien

Ramin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute saubere Unterkunft
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 22 avr. 2024
Dear Ramin,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Robert Anthony

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will say this is a great place to stay.
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location with a view of Edinburgh castle out our window.
Séjour de 1 nuit en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only challenge was the bathroom configuration. It was difficult for older persons to get in and out of the shower/bath as it was quite high and there was no handrail to steady oneself. The hotel has stairs going into reception and to the elevator. Hotel staff were excellent about helping with bags.
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 19 avr. 2024
Dear Catherine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,Paul / Assistant Night Manager

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was excellent. Close to shopping dining and entertainment. The staff were extremely nice and accommodating. They went above and beyond to address any issues.
Séjour de 4 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 15 avr. 2024
Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Anett

Voyage en famille
Les points faibles : Propreté
Sehr gut gelegen. Alles zu Fuß erreichbar.
Séjour de 7 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 15 avr. 2024
Dear Anett,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Beth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super close to Edinburgh castle
Séjour de 3 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 14 avr. 2024
Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

YANKUO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

8/10 Bien

Dave

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yup
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 9 avr. 2024
Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de George M le 10 avr. 2024
Thank you for your review and for your stay.

10/10 Excellent

Erin

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to all the things we wanted to see in Edinburgh and all within walking distance. Would stay here again!!
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 9 avr. 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Theodore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 6 avr. 2024
Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

6/10 Satisfaisant

GABRIEL

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom was a little uncomfortable. Only have the shower had a screen so some water would spill out. The toilet seats were oddly shaped for a smaller person. Otherwise the hotel was nice.
Séjour de 3 nuits en avril 2024
Réponse de Gergely le 6 avr. 2024
We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Bien

Alex

Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 14 avr. 2024
Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel in a fabulous location
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 6 avr. 2024
Dear Laura,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Shubhi

Séjour de 4 nuits en mars 2024

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and staff. Great food. Amazing service. Perfect location.
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 2 avr. 2024
Dear Stephanie,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

SARAH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was great. Friendly staff. Wonderful amenities. Loved the locations and view!
Séjour de 1 nuit en mars 2024
Réponse de Reception le 1 avr. 2024
Dear Sarah,Thank you for staying at Apex Grassmarket hotel and taking your time to leave such a positive feedback.We are glad to hear you enjoyed our hotel amenities and staff made you feel welcomed!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Carol Ann

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was in the historic Grassmarket area, close to many major sightseeing spots as well as lots of bars, restaurants and shops. The staff were very friendly, accommodating and helpful especially in the dining area. A special mention to Charlie who looked after our special orders at breakfast.
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 30 mars 2024
Dear Carol Ann,We are truly grateful for your wonderful review! Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed our hotel's convenient location in the historic Grassmarket area, and that you found it close to many major sightseeing spots, as well as a variety of bars, restaurants, and shops.Additionally, we're delighted that our staff made your stay memorable with their friendly, accommodating, and helpful service, especially in the dining area. Your special mention of Charlie warms our hearts, and we will be sure to pass on your kind words. Thank you once again for choosing to stay with us. We can't wait to welcome you back for another enjoyable visit in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Noel, Elk Grove

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and staff are courteous.
Séjour de 1 nuit en mars 2024
Réponse de Apex Grassmarket Hotel le 30 mars 2024
Dear Noel,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced great customer service and found our staff to be courteous during your stay.Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impact on your experience. Your kind words will be shared with them as recognition for their efforts.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Catherin, Skelmanthorpe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 29 mars 2024
Dear Catherin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a perfect experience during your recent stay.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that you particularly enjoyed or any areas where you believe we excelled, we would love to hear about it.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a really great choice for being in the heart of Edinburgh. Brilliant view of the castle. Easy walking to the heart of the city. Clean, comfortable room with a nice bathroom. We could not have been more pleased. Highly recommend
Séjour de 2 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 29 mars 2024
Dear Jeff,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic stay at our hotel.It's great to know that our central location provided you with easy access to all that Edinburgh has to offer, and we're thrilled that you enjoyed the brilliant view of the castle from your room. We strive to maintain clean and comfortable accommodations, and we're glad to hear that you found your room and bathroom to be to your satisfaction.Your recommendation means the world to us, and we couldn't be happier to have exceeded your expectations. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,Sara ReceptionApex Grassmarket Hotel

6/10 Satisfaisant

Clara

Les points forts : Infrastructures et conditions de l’hébergement
While the property was pretty nice, I had some issues with my room. I had to complain about my broken toilet at least 4-5 times until I was FINALLY given a new room - which was basically at 6am on the morning of check out. This shouldn't have had to be this difficult. Even after maintenance came to fix the issue several times to no resolution, I was told by the receptionist that "all of our toilets in Europe are like this." Do European toilets not flush?? Absurd. It was only the morning after when I called to complain again that the AM receptionist, Vasyl, finally acknowledged my situation and gave me a new room.
Séjour de 1 nuit en mars 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for choosing Apex Grassmarket Hotel and for sharing your feedback with us. While we're pleased to hear that you found our property nice, we are deeply sorry to learn about the issues you encountered with your room, particularly the broken toilet.Please accept our sincerest apologies for the inconvenience and frustration you experienced due to the prolonged resolution process. We understand that this should have been handled more efficiently and with greater urgency. Your feedback regarding the response you received from our receptionist is concerning, and we will address this internally to ensure that such incidents do not recur.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding throughout this ordeal.We hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay during any future visits to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

10/10 Excellent

Caleb

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room with a view of the castle. Location was great and made the city very walkable. Enjoyed our stay and will definitely be back.
Séjour de 2 nuits en mars 2024
Réponse de Gergely le 27 mars 2024
Dear Caleb,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,

10/10 Excellent

Ericka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t think I would have liked Edinburgh as much as I did if I didn’t stay here.
Séjour de 3 nuits en mars 2024
Réponse de Reception le 1 avr. 2024
Dear Ericka,Thank you for staying at Apex Grassmarket hotel and for your lovely comment!We are glad to hear we have made your time in Edinburgh special! I will share your feedback with the team as it surely will brighten their day!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought it was in a great area and the view was amazing. Transportation was easy to get to and walking distance from everything was easy
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 25 mars 2024
Dear Emily,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous location
Séjour de 2 nuits en février 2024
Réponse de Paul / Assistant Night Manager le 24 mars 2024
Dear Christine,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

SANDRA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, clean and very convenient and accessible to sites, shopping, restaurants, etc
Séjour de 4 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 24 mars 2024
Dear Sandra,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Stanley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, walkable distance to all tourist area and friendly staff, will recommend 👍
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 22 mars 2024
Dear Stanley,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic time
Séjour de 3 nuits en mars 2024
Réponse de Apex Grassmarket Hotel le 21 mars 2024
Dear Thomas,Thank you for your review! We're delighted to hear that you had a fantastic time during your stay with us.Ensuring our guests have a memorable experience is our top priority, and we're thrilled that we could contribute to your enjoyment. If there's anything specific that stood out to you or if you have any feedback on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 19 mars 2024
Dear Michelle,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 18 mars 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, knowledgeable staff, was upgraded, very clean comfy room and great breakfast. Good pool and sauna etc.
Séjour de 1 nuit en janvier 2024
Réponse de Sina Rastaiesh le 16 mars 2024
Dear Mary,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was exactly where we needed it to be, as it was convenient to the castle and the University. It was also well within walking distance of some terrific restaurants. The only negative item amongst the multitude of positives was that the gym equipment was broken. We will absolutely be staying at this location again the next time we are in the area.
Séjour de 1 nuit en mars 2024
Réponse de Sina Rastaiesh le 16 mars 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Diana

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay here was fantastic. Every one of the staff was helpful and kind. We really appreciated the extra info (good restaurants near etc) that Alisdair provided. He was a true gem. I hope to come back and stay at this property as it was so welcoming.
Séjour de 3 nuits en mars 2024
Réponse de Judita le 14 mars 2024
Dear Diana,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and that our staff, especially Alasdair, made such a positive impression on you. Providing helpful information and ensuring our guests feel welcome is always our top priority, and we're delighted that Alasdair went above and beyond to enhance your stay. We'll be sure to pass along your kind words to him and the rest of our team. We can't wait to welcome you back for another memorable stay at our property!Kind regards

10/10 Excellent

Owen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Paul / Assistant Night Manager le 15 mars 2024
Dear Owen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Jayclyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend the Apex Grassmarket! The location couldn’t be better! Everything we wanted to do was within walking distance, shopping, pubs, tour meeting spots, plus we had a view of the castle!
Séjour de 5 nuits en mars 2024
Réponse de Gergely le 13 mars 2024
Dear Jayclyn,Thank you for choosing Apex Grassmarket Hotel.We are delighted you enjoyed your time here in EdinburghThank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards Gergely Duty manager Apex Grassmarket

10/10 Excellent

Dora

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location and service
Séjour de 1 nuit en mars 2024
Réponse de Gergely le 13 mars 2024
Dear Dora,Thank you for choosing Apex Grassmarket Hotel.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,Gergely Duty manager Apex Grassmarket