Avis sur The Reach Key West, Curio Collection by Hilton
The Reach Key West, Curio Collection by Hilton
1435 Simonton Street, Key West, FL
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2023
Réponse de General Manager le 31 juil. 2023
We're so happy to know that our amazing location and clean rooms were the highlights of your stay. Thank you so much for the five-star rating, and we hope you will join us again in the future.
6/10 Satisfaisant
Manuel
Voyage en famille
12 juin 2022
Les points forts : Confort de la chambre
Manuel
Séjour de 3 nuits en juin 2022
Réponse de Rianna Van Erem le 13 juin 2022
Thank you for your feedback on your most recent stay. We are sorry to hear you were disappointed in regards to service and maintenance of the hotel. Our team strives for excellence and any details you can share with leadership is greatly appreciated.
10/10 Excellent
benoit
17 janv. 2022
benoit
Séjour de 2 nuits en janvier 2022
10/10 Excellent
Josepha
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josepha
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Josepha,Thank you for staying with us and for your feedback. We're glad you had a five-star experience with us. We hope to welcome you back soon for another great stay.
10/10 Excellent
Rachel
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Ann Marie
Voyage en famille
17 avr. 2024
Les points forts : Propreté et personnel et service
Ann Marie
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Ann Marie,Thank you for taking the time to leave a review. We're glad you enjoyed our relaxing and well-maintained amenities, and we appreciate your feedback, which helps us improve the experience of future guests. We hope you will visit us again soon.
8/10 Bien
Frances
16 avr. 2024
Les points forts : Personnel et service
Frances
Séjour de 2 nuits en avril 2024
10/10 Excellent
Andy
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andy
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Andy,Thank you so much for the five-star review! We're so pleased you and your partner had such a wonderful 20th anniversary with us, and we thank you for allowing The Reach Key West, Curio Collection by Hilton, to be a part of it. We hope you will visit us again soon!
6/10 Satisfaisant
Peter
13 avr. 2024
Peter
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Peter,Guest satisfaction is important to us, so we're happy to hear our location worked well for your trip. However, we also thank you for your feedback about the linens and robes. Rest assured, your comments will be taken into consideration as we continue making improvements for our great guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll consider returning soon for another terrific stay.
10/10 Excellent
Amy
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Amy,It was truly a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the friendly hospitality our team provided. Thank you for sharing your positive rating, and we look forward to your return.
10/10 Excellent
Doris
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Doris
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Doris,Your five-star review means a lot to us. Our team was delighted to make your acquaintance, and we look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton, for another wonderful visit.
8/10 Bien
Victoria
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 10 avr. 2024
Dear Victoria,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. Your suggestions regarding the coffee shop and pool will also be taken into consideration as we continue making improvements for our great guests. The pleasure was all ours, and we hope to welcome you back in the future.
6/10 Satisfaisant
Matthew
Voyage en couple
8 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en février 2024
Réponse de General Manager le 10 avr. 2024
Dear Matthew,Thank you so much for the review! We're delighted you were able to enjoy our beautiful beach just adjacent to our property. That said, please feel free to reach out to us at any time to let us know what else we could've done to go above and beyond for you during your recent stay with us. It was a pleasure hosting you, and we look forward to hearing from you soon.
8/10 Bien
David Lee, Sinking spring
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David Lee
Séjour de 5 nuits en mars 2024
10/10 Excellent
John
4 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear John,Thank you so much for the five stars! We're pleased we were able to make your stay a good one. We hope you'll visit us again soon!
10/10 Excellent
Alexander
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexander
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Alexander,Thank you for taking the time to leave a review. We're happy to hear you enjoyed your stay with us and that you had the chance to explore our convenient, beautiful location. It was a pleasure welcoming you to The Reach Key West, Curio Collection by Hilton, and we hope you'll come back to visit us soon!
10/10 Excellent
John
29 mars 2024
John
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear John,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. We are proud to have earned your five-star rating, and we look forward to hosting you again in the future.
6/10 Satisfaisant
Eugene
Voyage en famille
29 mars 2024
Les points forts : Propreté et équipements
Eugene
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Eugene,We appreciate your feedback, and we're happy to see aspects of your stay met your expectations. However, we apologize for any concerns about housekeeping and the bar service. Rest assured, we'll speak with our staff about your comments immediately, and your constructive remarks allow us to continuously improve our conditions for our guests. It was a pleasure hosting you, and we hope you'll consider staying with us again should you be back in the area.
10/10 Excellent
Stephen Gerard
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen Gerard
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Stephen,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our exceptional food during your visit and that our team made you feel welcome with their generous hospitality. Your satisfaction is our top priority, and we look forward to serving you again soon on your next Key West journey.
10/10 Excellent
Paula
Voyage en groupe
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Paula,It was such a pleasure having you as our guest at The Reach Key West, Curio Collection by Hilton! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon.
10/10 Excellent
Jeffrey
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Jeffrey,It was a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're thrilled you loved our picturesque location on Key West. Although we're sorry for any inconvenience with our elevator, we're glad our team was able to resolve this matter quickly. Thank you for your kind review, and when your adventures lead you back to the Florida Keys, please stay with us again for another memorable experience!
10/10 Excellent
Dale
Voyage avec des animaux de compagnie, Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dale
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Dale,Thanks for staying at The Reach Key West, Curio Collection by Hilton. We understand that no one wants to leave home without their furry family member, so it's our pleasure to welcome pets to our property! Safe travels, and come back again!
6/10 Satisfaisant
Clinton
Voyage en couple
21 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clinton
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Clinton,While it was a pleasure to have you dine with us, we are sorry your experience wasn't up to our normal high standards. Please know your feedback is important to us and will be reviewed with the team to ensure we are offering the top-notch service we are known for. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.
8/10 Bien
Rebecca Ann
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca Ann
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Rebecca,Thank you for choosing The Reach Key West, Curio Collection by Hilton, and for sharing your kind review. We are delighted that our great location and clean accommodations were everything you needed for a pleasant stay. It would be an honor to welcome you back for another memorable getaway.
10/10 Excellent
Krystal Lee
17 mars 2024
Krystal Lee
Séjour de 3 nuits en mars 2024
10/10 Excellent
Jason
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Jason,Hosting you was an honor and a pleasure, and we always enjoy hearing from our valued guests! We are delighted that our hotel provided you with the perfect base to explore the island with ease. Our team is already looking forward to your family's future stay with us, and we hope that it is already in the works. We would love to help you make many more lasting memories here at The Reach Key West, Curio Collection by Hilton.
8/10 Bien
Conley
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Conley
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Conley,Thank you for your recent stay with us at The Reach Key West, Curio Collection by Hilton. We are thrilled our central location was convenient for your needs and that you enjoyed our delicious dining options. That said, you can rest assured that our maintenance team will investigate all of your concerns to ensure we provide the best experience possible for our guests. The next time you find yourself headed back our way, we would be honored to host you again.
8/10 Bien
Lois
14 mars 2024
Lois
Séjour de 4 nuits en mars 2024
10/10 Excellent
Hanna
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hanna
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Hanna,We are delighted to hear that our team made your stay memorable and that you enjoyed the beach! Thank you for choosing The Reach Key West, Curio Collection by Hilton, for your getaway. We are eagerly looking forward to welcoming you back for another five-star visit.
10/10 Excellent
Carlton
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlton
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Carlton,It was a pleasure to welcome you and your wife back to The Reach Key West, Curio Collection by Hilton during your most recent stay; we consider returning guests to be the biggest compliment! We're happy to hear you always have an enjoyable experience with us and welcome our great location within walking distance of Duval Street. However, we're very sorry for the early morning noise you encountered with our grounds crew trimming trees; please accept our sincere apologies for the disturbance this caused; we will certainly address this internally to ensure work at this time is avoided and that our team is more mindful of the hour going forward. The peace and comfort of our guests is a top priority and we're sorry we fell short of providing this. Thank you for alerting us to this situation, and we hope to welcome you back so we can deliver the standard of stay you've enjoyed previously.
10/10 Excellent
Caton
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caton
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Caton,What a lovely review to receive! We are thrilled to know that you enjoyed your visit and appreciated our friendly staff members and fun atmosphere. It was a pleasure hosting you, and we hope to see you again soon!
10/10 Excellent
Shellie R
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shellie R
Séjour de 4 nuits en mars 2024
4/10 Médiocre
Ralph
9 mars 2024
Ralph
Séjour de 5 nuits en mars 2024
10/10 Excellent
Micaela
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Micaela
Séjour de 5 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Dear Micaela,Thank you so much for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location and plentiful amenities! The pleasure was all ours, and we hope you'll choose to visit us again soon.
10/10 Excellent
Tonja
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tonja
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 mars 2024
Dear Tonja,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. We'd love nothing more than to provide another beautiful sunset and warm welcome, so visit us again at The Reach Key West, Curio Collection by Hilton.
8/10 Bien
Frank Martin
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank Martin
Séjour de 4 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Dear Frank,Thanks so much for your review! We're happy to hear you enjoyed your stay. Hopefully, the noise from other guests was only a minor concern, though we apologize for the disturbance. It was a pleasure having you here, and we look forward to your return.
8/10 Bien
Wayne
Voyage en couple
2 mars 2024
Les points forts : Propreté et personnel et service
Wayne
Séjour de 3 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Dear Wayne,We're so happy to know that you enjoyed your time with us overall, and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon.
10/10 Excellent
Kay
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kay
Séjour de 5 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Kay,Thank you for this excellent review of The Reach Key West, Curio Collection by Hilton! We're glad to hear you enjoyed our prime location, and we'll be sure to share your kind words with our team. It would be great to welcome you back anytime.
10/10 Excellent
Jerome
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerome
Séjour de 4 nuits en février 2024
10/10 Excellent
don
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
don
Séjour de 3 nuits en février 2024
8/10 Bien
Kara
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kara
Séjour de 4 nuits en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Kara,It's always a pleasure hearing from our guests. It's great to know that our beautiful beach, walkable location, and delicious onsite dining helped make your visit memorable. Please come see us again soon.
8/10 Bien
Kati, Webster
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kati
Séjour de 3 nuits en février 2024
10/10 Excellent
Joseph Richard
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph Richard
Séjour de 9 nuits en janvier 2024
Réponse de General Manager le 14 févr. 2024
Dear Joseph,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our team's friendliness and had a fantastic dining experience. Your feedback is greatly appreciated, and we're also thrilled to have met your expectations for cleanliness. We look forward to welcoming you back for another exceptional visit.
10/10 Excellent
Joyce, Brownsville
Voyage en groupe, Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joyce
Séjour de 4 nuits en février 2024
Réponse de General Manager le 12 févr. 2024
Dear Joyce,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our excellent location is always appreciated as well! Thank you for your kind words, and we look forward to welcoming you back to our lovely resort.
6/10 Satisfaisant
robert
10 févr. 2024
Les points forts : Propreté et équipements
robert
Séjour de 5 nuits en février 2024
Réponse de General Manager le 12 févr. 2024
Dear Robert,Thank you for your feedback, and we're glad to hear that you enjoyed our lovely pretty overall. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of seamless.
8/10 Bien
shelby
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shelby
Séjour de 5 nuits en février 2024
10/10 Excellent
Jhune, Fords
Voyage en couple
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jhune
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 5 févr. 2024
Dear Jhune,We hope you're having a fantastic time relaxing on the beach and enjoying all the amenities of The Reach Key West, Curio Collection by Hilton. It was a pleasure to host you, and we look forward to welcoming you back again!
8/10 Bien
Treishawna
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Treishawna
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 1 févr. 2024
Dear Treishawna,Thank you for choosing The Reach Key West, Curio Collection by Hilton. We're pleased that you enjoyed dining with us, though we apologize for any confusion regarding the view, as well as for any noise you encountered during your visit. Rest assured, your comments will be reviewed so we can improve where possible, though please know that our team is always willing to relocate your party to a more preferred room should it be within our power and should occupancy allow. It would be our pleasure to improve your perceptions in the future, so please come and see us again!
6/10 Satisfaisant
Larry
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Larry
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Larry,Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the beach and appreciated our spacious rooms. However, we apologize for any issues with the elevator and AC. We recognize the inconvenience these matters caused, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.
10/10 Excellent
Shelby, Grand Blanc
26 janv. 2024
Shelby
Séjour de 6 nuits en janvier 2024