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Avis sur DoubleTree Resort by Hilton Grand Key - Key West

4 out of 5
DoubleTree Resort by Hilton Grand Key - Key West
3990 S Roosevelt Blvd, Key West, FL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 443 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 88 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1000." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would have preferred a room with a balcony
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Jean, it's wonderful to hear that you stayed with us at the DoubleTree by Hilton Grand Key Resort-Key West. Certainly, your feedback about the room preference is appreciated. Next time, we are more than happy to assist with room selection to ensure your full comfort and satisfaction. Looking forward to welcoming you back for another delightful stay.

8/10 Bien

Diane

Les points forts : Infrastructures et conditions de l’hébergement
Super je le conseil
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Diane, nous sommes ravis d'apprendre que vous avez vécu une merveilleuse expérience au DoubleTree by Hilton Grand Key Resort-Key West. Votre forte recommandation est très appréciée et nous sommes impatients de vous accueillir à nouveau dans le futur.

8/10 Bien

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Thank you for the 4/5 rating, Alex!We are excited to see that you had an enjoyable experience at DoubleTree by Hilton Grand Key Resort-Key West. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

SACHA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien pour un court séjour
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Merci pour cette note fantastique, Sacha !Nous nous efforçons de faire en sorte que tous nos clients se sentent les bienvenus et détendus pendant leur séjour au DoubleTree by Hilton Grand Key Resort-Key West ! Nous avons hâte de vous revoir bientôt.

8/10 Bien

Joyce

Voyage en famille
Les points forts : Propreté et personnel et service
Bon séjour dans l’ensemble. Seul bémol, odeur d’humidité dans la chambre, lit confort moyen
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 10 août 2023
Joyce, merci d'avoir pris le temps de nous faire part de vos précieux commentaires. Au DoubleTree by Hilton Grand Key Resort-Key West, nous recherchons continuellement l'excellence et nous regrettons d'apprendre que certains aspects de votre séjour n'ont pas répondu à vos attentes. Nous nous excusons pour tout inconvénient que l'atmosphère de la chambre et le confort de votre lit ont pu causer et vous assurons que notre équipe s'engage à résoudre ces problèmes rapidement. Nous espérons avoir l'occasion de mieux vous servir à l'avenir.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très agréable.
Séjour de 1 nuit en mai 2023
Réponse de Customer Service le 10 mai 2023
Merci pour la note parfaite, Sandra !Nous sommes ravis d'apprendre que vous avez pleinement apprécié votre séjour au DoubleTree by Hilton Grand Key Resort-Key West, car nous nous efforçons de créer une expérience de service complète pour nos clients. Nous avons hâte de vous revoir bientôt!

10/10 Excellent

Manon

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Le bel accueil et la beauté de la cour arrière
Séjour de 1 nuit en janvier 2023
Réponse de Customer Service le 12 janv. 2023
Merci pour cette magnifique revue, Manon !Nous sommes ravis de savoir que vous avez passé un moment incroyable au DoubleTree by Hilton Grand Key Resort-Key West. Nous tenons beaucoup à ce que nos invités se sentent ravis de revenir. Il n'y a rien de plus important pour nous que le bonheur de nos invités, nous sommes donc ravis que vous ayez apprécié notre personnel amical et notre belle propriété. Merci encore pour la critique fantastique.Nous nous réjouissons de votre prochain voyage!

4/10 Médiocre

REGIS

Les points forts : Propreté
Les points faibles : Personnel et service
Décevant!
Décevant !
Séjour de 1 nuit en mars 2022
Réponse de Customer Service le 8 mars 2022
Nous apprécions les commentaires, Régis. Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.

8/10 Bien

Florence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Sal le 13 juil. 2020
Thank you! Please visit again soon.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ils ont rajouté des « resort fees » de près de 100 US$ pour un séjour de trois jours où je pensais avoir tout prépayé. Cher !
Séjour de 3 nuits en février 2020
Réponse de Sal le 2 mars 2020
Thank you fro providing your feedback

8/10 Bien

joel

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice building and clean. The Staff is friendly and helpful. I had a slow draining sink. They did fix it.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Joel, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to hear you found our team members friendly and helpful. It's regrettable to learn about the issue you encountered with the sink in your room but we're glad it was promptly addressed. We're looking forward to hopefully welcoming you back in the future.

8/10 Bien

steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Steve, thank you for choosing DoubleTree by Hilton Grand Key Resort-Key West and rewarding us with a solid rating! Your feedback means a lot to us, reflecting our commitment to deliver an enjoyable experience. We trust your stay was restful and your encounters with our colleagues memorable. We sincerely look forward to hosting you again during your next visit to Key West!

10/10 Excellent

Mariano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Price, service and parking
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Mariano, thank you for sharing your experience at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased to know you found our services, pricing structure, and parking amenities commendable. It's a delight to have been your choice in Key West and we're already looking forward to your next visit.

10/10 Excellent

Charyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful staff.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for taking the time to share this lovely review, Charyce!We're so glad to know you had such an enjoyable experience with us at DoubleTree by Hilton Grand Key Resort-Key West. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!

6/10 Satisfaisant

Robyn

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Pool area was beautiful and very clean. Large area with plenty of chairs and a large poolside bar. The property is very dated, but we were told the entire property will be undergoing a renovation very soon. This time next year it will probably earn 5 stars but currently rooms are dark and dated. Location is right next to the airport so you do hear the planes. It is not located near downtown but the hotel does run an hourly shuttle. We had rental car and parking was free, which is a huge plus.
Réponse de Customer Service le 11 avr. 2024
Robyn, it's terrific to hear that you appreciated our well-maintained pool area and ample seating, along with the added convenience of our poolside bar. We take your constructive feedback about the style of the resort seriously and we're excited about the forthcoming updates to modernize and brighten our spaces. The close proximity to the airport may bring some noise but our scheduled shuttle service and complimentary parking are in place for the convenience of our guests, like you. We truly look forward to your next stay after our renovation, when we expect to fully meet your expectations.

2/10 Horrible

Laurie

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 avr. 2024
We appreciate you taking the time to share your feedback, Laurie.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Satisfaisant

Therese

Les points forts : Propreté
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
We appreciate the feedback, Therese.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Satisfaisant

Regina

Voyage en couple
Les points forts : Personnel et service et équipements
I don’t believe this is place is worth the price. It definitely needs to be renovated. It wasn’t a bad experience but for the price, we expected better. The rooms had some sort of old smell. The pool area is really nice and we definitely enjoyed that. The shuttle service to downtown was super nice. I think that if they did renovations and kept the please tidy and renewed, it would be a great place to stay again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Regina, thank you for sharing your recent experience. We are undergoing renovations actually this year. Please come back again after November 15, 2024. We understand that the current condition of our resort did not meet your expectations and we assure you improvements are continually undertaken. Furthermore, we're glad to hear you appreciated our swimming area and convenient shuttle transportation. We hope to have the opportunity to exceed your expectations on a future stay.

2/10 Horrible

Rodrigo

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst experience ever. Spend almost $500 for night in a room with a wall against my window, therefore dark room, dirty carpet and even a roach I found on the sink. The hotel's laundry was right under our room, so the noise from industrial washers and dryers were non stop. Probably the worst room in the hotel. I requested to change rooms, but front desk didn't help. They told me it would be hours before they could have another room ready for me. And I would have to leave the room we were in, to wait for the other room. Then I asked about the noise and wall vibration coming from their industrial laundry. They told me the laundry would stop around 7pm and wouldn't start before 10am. They lied. The noise and the wall vibration didn't stop until 8:30PM and restarted around 7AM. Much better options and same rate in Key West
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
Rodrigo, your feedback is greatly appreciated. It's regrettable to hear about your reservations regarding the room assigned to you and disruptions due to the laundry operations. We understand the inconvenience caused, and your experience with the room change process does not reflect the efficient guest service we strive for. Please be assured that we work diligently to provide comfortable and pleasing stays for our guests. We noted your valuable points, and they will be given the attention required for future improvements. It's unfortunate we did not meet your expectations on this occasion, but we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Judson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traveled with family for spring break trip. This was a great location to stay at and take the shuttle into town. Also loved the pool area. Staff was very friendly.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Judson, it's wonderful to hear that your spring break trip was positively highlighted by your stay at DoubleTree by Hilton Grand Key Resort-Key West. The ease of shuttle access for town visits and the charm of our pool area certainly foster a relaxing environment. We are also delighted to hear that our team members made a lasting impression with their friendly service. Looking forward to welcoming you back, should your future travels bring you to Key West once again.

8/10 Bien

Rhonda Lynn

Les points forts : Personnel et service
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Rhonda, thank you for choosing to stay at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to note your positive rating. We hope you had a wonderful experience and we look forward to welcoming you back for yet another memorable stay.

10/10 Excellent

MANDEEP

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Transportation
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Mandeep, it's delightful to hear your mention of transportation. The DoubleTree by Hilton Grand Key Resort-Key West takes pride in its convenient location and commitment to providing our guests with all needed amenities. We appreciate your feedback and are eager to welcome you back soon.

2/10 Horrible

Yunzhuo

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
many ants in room
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Yunzhuo, we regret to hear about the issue you encountered during your stay. We understand how disconcerting unwelcome guests can be in a room. Our team strives to maintain high standards of cleanliness and your experience is not reflective of our usual care. Rest assured, we're addressing this matter with urgency to prevent further incidents. Thank you for bringing this to our attention.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Thanks for the perfect rating, Kathleen! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Grand Key Resort-Key West. Have a great day!

10/10 Excellent

BRETT, Circleville

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the amazing rating, Brett!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree by Hilton Grand Key Resort-Key West!

8/10 Bien

Timothy

Voyage d’affaires
Les points forts : Propreté et personnel et service
U
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thank you for the 4-star rating, Timothy!It's great your time at DoubleTree by Hilton Grand Key Resort-Key West was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Bien

Aura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were so well welcomed by the staff even on a late check-in. We even received warm cookies! The room smelled like mold. The breakfast options were not the best - especially for the price. The concierge was very nice and helpful and we liked the fact we could rent a golf cart. The bar (open till 11 pm) was our favorite feature.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Aura, thank you for staying at DoubleTree by Hilton Grand Key Resort-Key West. It's great to hear you appreciated our welcoming team members and enjoyed our late-night bar. We also respect your feedback regarding room freshness and breakfast options, which offer us guidance for improvement. We are glad our concierge service and golf cart rental added to your experience. We hope to welcome you back during your next visit to Key West.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Frank, thank you for your five-star rating of DoubleTree by Hilton Grand Key Resort-Key West! We're thrilled to know we succeeded in delivering a wonderful stay for you. We value your feedback and look forward to welcoming you back for another great experience.

6/10 Satisfaisant

Kristy

Voyage en couple
Les points forts : Personnel et service
Typical double tree. Property is dated. Only one pool. Several times there were no towels at the pool. There was a person smoking cigarettes at the pool and the wait staff didn’t say anything to them. Property is far from Duval street where all the action is but the have a shuttle that leaves every hour from the hotel. Not sure I would stay here again.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 21 mars 2024
Kristy, it's disheartening to hear that your experience was not up to par. We recognize your concerns around the pool area and we're consistently working on improving our facilities. We're sorry if there seemed to be some inconvenience with the poolside amenities. Additionally, we're glad you utilized our shuttle service for transport to Duval Street. We appreciate your feedback and we aspire to serve you more satisfactorily should you decide to stay with us in the future.

10/10 Excellent

Ibette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, nice breakfast, every hour shouter to main center, plenty of free bottle of water. Very good
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Ibette, it's delighting to see that your stay at DoubleTree by Hilton Grand Key Resort-Key West met your expectations. We're thrilled to hear you enjoyed the immaculate room, satisfying breakfast, convenient shuttle service and our effort to keep you hydrated with complimentary bottled water. Your positive feedback is much appreciated and will be shared with our team members. We look forward to welcoming you back for another enjoyable stay.

2/10 Horrible

Olga

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
We appreciate the feedback, Olga.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Bien

Janice

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The staff were all friendly and made us feel welcomed. The warm cookie on arrival and every day after that helped with that too. Getting around was easy with transportation coming and going to town every hour. The only meals we ate were breakfasts and they were not good. If the meals were good it would have been a perfect stay. Also one evening there was a political gathering across from the restaurant that was quite noisy. But they were gone at a reasonable time for those of us who go to bed early. Good job!
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 13 mars 2024
Janice, it's wonderful to hear you felt welcomed at DoubleTree by Hilton Grand Key Resort-Key West and enjoyed our customary warm cookies. We're also glad you found the transportation convenient. We apologize if the breakfast and unexpected noise from the nearby event didn't meet your expectations. Your feedback is crucial for our ongoing improvement and adjustments to enhance guest experience. We hope you'll visit us again for an even better stay.

10/10 Excellent

Mansour

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Mansour, it's wonderful to hear your room at DoubleTree by Hilton Grand Key Resort-Key West was spotless. We trust this contributed to an enjoyable stay and we're eager to welcome you back in the future.

10/10 Excellent

Dawn, Auburn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was so pleased with this DoubleTree. The hotel was clean inside and outside, and the staff was helpful and approachable. Their shuttle service to and from the airport and to the downtown area was an absolutely wonderful way to enjoy Key West without having to rent a car. The DoubleTree always has warm cookies and bottled water for their guests too. That is a wonderful treat anytime of the day or night. Their restaurant was fantastic. We enjoyed many meals right at our hotel including a wait staff that works very diligently to take care of their guests around the pool. Their pool was warm, clean, and such a relaxing place to spend the day. I would definitely stay here again!
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Dawn, it's fantastic to see you had such an enjoyable stay at DoubleTree by Hilton Grand Key Resort-Key West. Our team will be happy to hear their efforts, particularly in maintaining our shuttle service, cookies and water, and our restaurant, contributed to a positive experience. We're glad you enjoyed the relaxation our heated, clean pool offers. We look forward to your return visit.

8/10 Bien

Brian

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property is in need of updating. The pool area and outside bar are great. The staff are super helpful and friendly. Our room ac and fridge were pretty noisy and could not keep up with a temp setting at 74.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Brian, thank you for your feedback. It's wonderful you enjoyed our picturesque pool area and external bar at DoubleTree by Hilton Grand Key Resort-Key West. We're also glad you found our team members to be extremely supportive. However, we regret any inconvenience caused by the condition of the room amenities. Your comments will aid our ongoing commitment to improve and update our facilities. We hope to have the opportunity to welcome you back for an enhanced experience.

10/10 Excellent

Carrol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool area was amazing. All the staff was friendly and helpful! Love this place! Going Back soon!
Séjour de 6 nuits en février 2024
Réponse de Customer Service le 9 mars 2024
Carrol, it's great to know you found the pool area at DoubleTree by Hilton Grand Key Resort-Key West to be amazing. We're delighted that our team members were able to make your stay even more pleasant. Your love for our place makes us proud. We eagerly await your return. Safe travels until then!

10/10 Excellent

Jordan

Voyage en famille
Les points forts : Équipements
This property was pretty cool and very family friendly which is what we liked and they also had a free shuttle to the restaurants & shops on Duval street which was awesome!!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 mars 2024
Jordan, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. It's wonderful to hear that you appreciated our family-friendly atmosphere and convenient shuttle service to Duval street. We strive to offer services that make our guests' stay enjoyable and convenient. We hope to welcome you and your family back in the future.

4/10 Médiocre

Nathan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is dated with leaky faucets and mold growing in the bathroom. Also we were put in a room that should not even qualify as habitable directly on top of the laundry room. Close your eyes and pretend a helicopter and a washing machine are mating. For 6 hours straight. So much for rest. The TV system was straight out of a super 8 motel. There was a pool with a bar where no outside alcohol is permitted. If you are ok with overpaying for beers you don’t like then this is your spot. 0 Craft beer choices. The people were friendly however that’s my expectation. Waste of 500 bucks and Expedia was very very little help in getting a refund so basically I dropped half a grand to stay at a Super 8 and slept for like 4 hours. Go up the road 3 minutes to the Hampton if there is available rooms. Night and day difference and you get to free drinks and free breakfast.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Nathan, thank you for your review. We actually wanted to message you and let you know that our hotel got approved for a major renovation taking place this July-November 2024., We look forward to seeing you after the remodel.

2/10 Horrible

Alireza

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms are not to the standard Saw a cockroach by the sink and carpets were damp
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Alireza, your recent experience is not indicative of the high standard we continually strive for. We do have renovations planned to start this July that will be addressing your concerns. As for the damp carpet, we did recently deep clean the carpets. We appreciate your feedback and hope to have an opportunity to serve you better in the future.

2/10 Horrible

Alan

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Smoking going on anywhere outside, even at poolside bar. Room smelled like smoke from smoking areas below it. Dressers drawers old and loose wouldn’t close. No water pressure in shower. Rude at check in counter
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Alan, thank you for your feedback! We are going under renovation June 2024 and expect to be completed by November 2024 (we will not shut down - the renovations will be done by floors), so please do come back again for a refreshed experience. All smoking areas are allocated per Hilton.

10/10 Excellent

Bruce D.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Rooms are clean and comfortable
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 15 févr. 2024
Bruce, thank you for your positive feedback about DoubleTree by Hilton Grand Key Resort-Key West. We're delighted that you appreciated our hospitable team members and the comfort and cleanliness of our rooms. Your comments are highly valued and we hope to have the pleasure of welcoming you again soon.

4/10 Médiocre

Carnie

Les points faibles : Personnel et service
Expensive for the quality. But I guess thats key west.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 14 févr. 2024
Carnie, we regret to hear that your expectations were not entirely met during your recent stay. Value and guest satisfaction are our priorities and we're continually making improvements to enhance our offerings. We certainly hope we could provide a more satisfying experience in the future.

10/10 Excellent

Stacy

Voyage en couple
Amazing staff and went out of our way to make our stay wonderful
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Stacy, it's fantastic to hear that you found the team at DoubleTree by Hilton Grand Key Resort-Key West to be amazing! We are thrilled to know they stepped above and beyond to make your stay memorable. We hope to welcome you back for another outstanding experience.

10/10 Excellent

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Thanks for the perfect rating, Ellen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree by Hilton Grand Key Resort-Key West.

10/10 Excellent

Jack

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 20 mars 2024
Jack, thank you for taking the time to rate DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to see you had a five-star experience and look forward to welcoming you back on your next trip to Key West. Safe travels!

10/10 Excellent

JoAnn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the facility and the staff were great. The furniture could use updating. Place in general was dated. Needs some updating and it would be perfect.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 9 févr. 2024
JoAnn, we're thrilled to hear you enjoyed your stay at the DoubleTree by Hilton Grand Key Resort-Key West and appreciated our team members. We take note of your feedback about modernizing some aspects of our property. It's valuable insights like yours that enable us to continuously improve and enhance our guests' experiences. Looking forward to welcoming you back in the future.

6/10 Satisfaisant

Gissette

Les points faibles : Infrastructures et conditions de l’hébergement
simple updates could go a long way. the last place i want to set down my clean clothes to have available after taking a shower is on the toilet. and its impossible to finish feeling clean when im standing in a puddle as im getting dressed. a carpet and small vanity in the bathroom would have made it easier to get myself ready in private as im sharing the room with other people. aside from the fact there was a hole in the bathroom door that was visible from the outside......
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 févr. 2024
Gissette, we appreciate your feedback. It's clear that certain aspects of the room did not meet your expectations, notably the bathroom conditions and the need for spaces to store personal items. We strive to offer a comfortable and efficient environment for all of our guests. As for the bathroom door issue, it's certainly not representative of the experience we wish to provide. We are always working on maintaining and improving our facilities, and your comments help us in that process. Thank you for sharing your thoughts.

10/10 Excellent

guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Guy, it's wonderful to hear that your recent stay at DoubleTree by Hilton Grand Key Resort-Key West was up to your satisfaction. We truly appreciate your great rating and we hope you'll choose to stay with us again on your next visit to Key West.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Daniel, it's wonderful to hear that you enjoyed your stay at the DoubleTree by Hilton Grand Key Resort-Key West. It's always pleasing when our guests have a memorable experience and we greatly appreciate your feedback. It would be a delight to welcome you back in the future.

6/10 Satisfaisant

Patricia

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 mars 2024
Patricia, it seems your experience with us was average,aligning with the 3-star rating. We'd love to get more details about your stay to ensure we address any potential areas of improvement. We value your feedback and hope you'll consider visiting us again for a chance at a 5-star experience.