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Avis sur Donnington Manor Hotel

4 out of 5
Donnington Manor Hotel
London Road, Dunton Green, Sevenoaks, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 256 avis sur 579." "
Note des voyageurs de 8 (Bien), d’après 214 avis sur 579." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 579." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 579." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 579." "

8,8/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean-Baptiste

Séjour de 1 nuit en novembre 2022
Réponse de Gul le 15 nov. 2022
Dear Guest,Thank you for taking the time to provide a review. Whilst it is nice to hear that you enjoyed certain parts of your recent stay with us, some aspects were not up to your expectation. We sincerely regret that you had a bad experience on the day in question and would like to point out that this is not indicative of our usual high service standards. Donnington Manor hotel strives to ensure maximum customer satisfaction, and this is only possible when our customers take the time and effort to let their feelings and opinions known to us after a visit. We are however grateful that you brought these matters to our attention. My humble apologies for your disappointment, and I look forward to welcoming you here again shortly. Kind regards Gul

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2020
Réponse de Jignesh le 25 août 2020
Dear Sir / Madam Thank you for taking time to provide us with a rating. We would be delighted to hear your comments on what services and further measures we could have undertaken to enhance your stay. We are grateful to you for choosing to stay with us and do hope that you will give us another chance in the future. Kind regards Jignesh

4/10 Médiocre

Abdelkarim

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Médiocre
Photos ne correspond pas du tout à la réalité,très petit,lit aucun confort,pas de petit déjeuner alors que j’ai payé pour.
Séjour de 1 nuit en août 2020
Réponse de Jignesh le 13 août 2020
Cher invité Merci pour votre avis. Nous sommes désolés d'apprendre que vous avez été déçu par votre récent séjour. Si vous aviez commandé le petit-déjeuner, nous vous proposions un petit-déjeuner Grab & Go qui aurait dû être à votre disposition à la réception. Sincères amitiés Jignesh

10/10 Excellent

Jean pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Jignesh Patel le 6 sept. 2019
Dear Sir I hope you are well. Thank you for taking time to provide a rating. We are grateful to you for choosing to stay at Donnington Manor Hotel and hope to welcome you again the future. Kind regards Jignesh

8/10 Bien

philippe

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Jignesh Patel le 3 août 2019
Dear Madam I hope you are well. Thank you for taking time to provide a review. We are grateful to you for choosing to stay at Donnington Manor Hotel and hope to welcome you again in the future. Warm regards Jignesh

8/10 Bien

Jean-marc, Joigny

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Personnel très à l'écoute et serviable. Le maximum est fait pour satisfaire le client. Atmosphère familiale très appréciée.
Séjour de 3 nuits en décembre 2018
Réponse de Jignesh Patel le 11 janv. 2019
Cher invité Merci pour vos gentils commentaires. Nous vous remercions d’avoir choisi Donnington Manor et espérons vous accueillir à nouveau. Sincères amitiés Jignesh

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Jignesh Patel le 21 oct. 2018
Dear Sir Thank you for taking time to provide a review. Please do let us know how we could improve our services. We appreciate you choosing to stay at the Donnington Manor and hope to welcome you again in the future. Best wishes Jignesh

8/10 Bien

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, quite area. Fantistic bar staff Yassine very friendly helpful man, he went above and beyond to help. Room was clean, comfortably, very warm. Good choice for breakfast, lovely Evelyn looked after us all, very friendly and helpful. We were a big party, nothing was a problem.
Séjour de 2 nuits en octobre 2023
Réponse de Gul le 30 oct. 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that you found our staff to be friendly and helpful. We take pride in providing excellent service to all of our guests, and we are glad that Yassine and Evelyn were able to make your stay more enjoyable.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.Best regardsGul

10/10 Excellent

Mrs A

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Gul le 30 oct. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Melanie

Séjour de 1 nuit en septembre 2023
Réponse de Gul le 11 sept. 2023
Dear Melanie,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely lady at check in room fantastic very friendly staff!
Séjour de 2 nuits en juillet 2023
Réponse de Gul le 4 sept. 2023
Dear Stephen,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would like to convey your words of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

4/10 Médiocre

Janet

Les points faibles : Personnel et service
We booked two rooms but when we arrived, the hotel could only find the booking for one room. While they did resolve the issue, the customer service wasn’t great. The front reception staff could definitely do with some customer service training. We were told that a wedding had been booked and that it would be noisy on the Saturday night. It was VERY noisy in the Friday night. A full domestic argument took place outside our room. Considering we made this booking in October 2022, I think the hotel should have told us prior to checkin that a wedding would be taking place and that there would be a lot of noise. It’s a bit late to tell you that once you are checking in. The way they told us was with a tone of ‘like it or lump it’. Disappointing experience. Would not stay here again.
Réponse de Gul le 3 juil. 2023
Dear Janet,I'm sorry to hear about the issues you experienced during your stay at our hotel. We apologise for the confusion with your room booking and any inconvenience caused. Your feedback regarding the customer service and noise level has been duly noted, and we appreciate you bringing it to our attention. Rest assured, we will address these concerns internally to improve our services. We understand your disappointment and regret that we did not inform you in advance about the wedding event taking place on Saturday night. We value your feedback as it helps us make necessary improvements for future guests' experiences. Thank you for sharing your concerns, and we hope to have another opportunity to provide a better stay in the future. Best Regards Gul

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ecxcellant stay
Séjour de 1 nuit en juin 2023
Réponse de Gul le 3 juil. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Séjour de 1 nuit en juin 2023
Réponse de Gul le 3 juil. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nettes Landhotel!
Sehr nettes Hotel. Waren hier zum zweiten mal. Falls man Kent und auch London erkunden will, kann man das durchaus von hier machen. Die Zimmer sind groß, Frühstück ist gut, und die Bar mit Service ist sehr gut.
Séjour de 3 nuits en avril 2023
Réponse de Gul le 19 avr. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Gillian

Séjour de 1 nuit en avril 2023
Réponse de Gul le 3 avr. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

6/10 Satisfaisant

carolyn

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The price the hotel provided for a wedding party was more expensive than on other sites. The staffing on site was bare minimum . Lady on reception was not interested in assisting customers . Room was tired stains on window sill . No fridge even though there is a cupboard for it not a four star hotel . Breakfast was good though
Séjour de 2 nuits en mars 2023
Réponse de Gul le 3 avr. 2023
Dear Guest Thank you for taking the time to provide a review. Whilst it is nice to hear that you enjoyed certain parts of your recent stay with us, some aspects were not to your expectation.Donnington Manor hotel strives to ensure maximum customer satisfaction, and this is only possible when our customers take the time and effort to let their feelings and opinions known to us after a visit. We are however grateful that you brought these matters to our attention. My humble apologies for your disappointment, and I look forward to welcoming you here again shortly. Kind regards Gul

10/10 Excellent

Adrian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean & comfortable hotel
We had a lovely weekend break. A very clean relaxing and comfortable hotel. We would definitely stay here again. Breakfast was very good with plenty of choice and egg’s cooked to order, we ate in the restaurant on Saturday evening, good honest food at a reasonable price. Only downside was not enough staff, had to wait to check in and for bar service although the staff were friendly and welcoming
Séjour de 2 nuits en mars 2023

8/10 Bien

Martina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place to stay
Séjour de 1 nuit en janvier 2023
Réponse de Gul le 13 mars 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

8/10 Bien

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Gul le 22 févr. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Joanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 3 nuits en janvier 2023
Réponse de Gul le 30 janv. 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great hotel, terrible service
Very welcoming hotel with clean rooms, there is everything you need… However the service is shocking, you que to get checked in, we want to the bar to order food and after 10 min of no one arriving decided to try the restaurant. Again 10 min after being seated without our drink orders being taken we decided to go to the amazing pub down the road
Séjour de 1 nuit en janvier 2023
Réponse de Jignesh le 27 janv. 2023
Dear MichaelI hope you are well. We appreciate your feedback and are disappointed to note that you did not receive at least the expected level of service in the bar at the hotel. I have asked our F&B team to investigate this matter. We are grateful to you for choosing to stay with us and hope that you will give us another opportunity in the future. Kind regardsJignesh

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023
Réponse de Gul le 13 mars 2023
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

8/10 Bien

Man Yun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Jignesh le 27 janv. 2023
Dear Man YunI hope you are well. Thank you for taking time to giving us a rating. We would be delighted to hear your views on how we could have made your stay more comfortable. We are grateful to you for choosing to stay with us.Kind regardsJignesh

10/10 Excellent

Anthony

Séjour de 2 nuits en janvier 2023
Réponse de Gul le 23 janv. 2023
Dear Sir,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

8/10 Bien

Coomber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel , but bed was uncomfortable
Séjour de 2 nuits en janvier 2023
Réponse de Jignesh le 16 janv. 2023
Dear GuestThank you for your rating and comments. I do apologise that you found the bed to be uncomfortable. We usually receive favourable comments with regards to our hotel beds. I will ask our housekeeping and maintenance team to follow up on this matter. We are grateful to you for choosing to stay with us and that you will give us another opportunity in the future. Kind regardsJignesh

8/10 Bien

Jason

Séjour de 1 nuit en janvier 2023
Réponse de Jignesh le 10 janv. 2023
Dear JasonThank you for taking time to give us a rating. We would welcome your feedback on how we could have improved your stay with us further. We take this opportunity to wish you and your family all the best for 2023. Kind regardsJignesh

4/10 Médiocre

Natka

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rubbish Hotel
A reasonable welcome was received upon arrival. It took us a minute or two to work out how the lights etc worked. Mould in the shower, which leaked at the bottom of the screen and made the bathroom floor all wet. Stains on wall of room, main table (top) was loose and 'flopped' all over the place. Phone(s) were dirty. Breakfast ok, sausages rubbish, the only good thing is they would cook your egg to order. We asked for 1 firmer pillow and was told - ' We don't have any others, was not offered another (extra) pillow' This is supposed to be a 4* Hotel - NO WAY !! For the money, a 'RIP OFF' !! You would be much better staying at a Premier Inn / Holiday - Which I think are really, really good.
Séjour de 2 nuits en décembre 2022
Réponse de Jignesh le 5 janv. 2023
Dear Ms VannsWe are sorry to hear that your recent stay with us was not to your satisfaction. Our housekeeping team usually receive great comments and therefore we are disappointed that on this occasion this was not the case. We will bring the matters you point out to their attention. Kind regardsJignesh

10/10 Excellent

Dean

Séjour de 1 nuit en décembre 2022
Réponse de Jignesh le 2 janv. 2023
Dear DeanWe hope you are well. Thank you for giving us an excellent rating. We really appreciate it. We take this opportunity to wish you and your family a very prosperous 2023.Best wishesJignesh

4/10 Médiocre

Sandra

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Gul le 30 déc. 2022
Dear Madam,I hope you are well. We are disappointed that your recent stay with us did not meet your expectations. We would be grateful if you can provide further details so that we can investigate this matter further. We look forward to hearing from you.Kind regards Gul

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donnington Manor
Lovely warm room thank goodness very disappointed with breakfast not much variety and expensive for what you get, should be included in your stay
Séjour de 2 nuits en décembre 2022
Réponse de Gul le 17 déc. 2022
Dear Guest,Thank you for taking the time to provide a review. Whilst it is nice to hear that you enjoyed certain parts of your recent stay with us, some aspects were not up to your expectation. The Head Chef and I deeply regret that you did not enjoy your breakfast and found it insufficient and of poor quality. Our Breakfast is meant to be a lavish meal, and has been particularly successful with our resident, as it enables to taste a ‘bit of everything’. It is regarded as good value by most of our clients and should you have required any item to be replenished or changed, we would have been more than happy to do so. I do hope your experience here will not deter you from visiting us in the future. We hope that you will give us this opportunity to redeem ourselves in your eyes and restore your faith in the hotel. Once again, my humble apologies for your disappointment, and I look forward to welcoming you here in the future.Kind regardsGul

6/10 Satisfaisant

Marian

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Freezing cold
The hotel was freezing cold had to go to bed early just to keep warm. Also restaurant not open and had to eat at the bar. It was so cold even the staff were wearing body warmers
Séjour de 1 nuit en décembre 2022
Réponse de Gul le 17 déc. 2022
Dear Guest,I am sorry that there was an issue with the HVAC unit in your room during your recent stay. I will bring this to the attention of our maintenance team. Thank you for choosing to stay with us and I hope you will give us another opportunity in the future. Kind regardsGul

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Gul le 8 déc. 2022
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Jignesh le 2 déc. 2022
Dear GuestThank you for giving us an excellent rating. We really appreciate it. We are grateful to you for choosing to stay with us and hope to welcome you again in the future.Kind regardsJignesh

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a really good deal and could not complain about anything.Also a good choice of food at the buffet
Séjour de 1 nuit en novembre 2022
Réponse de Gul le 23 nov. 2022
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

4/10 Médiocre

Jonathan

Séjour de 1 nuit en novembre 2022
Réponse de Jignesh le 23 nov. 2022
Dear SirI hope you are well. We are disappointed that your recent stay with us did not meet your expectations. We would be grateful if you can provide further details so that we can investigate this matter further.We look forward to hearing from you.Kind regardsJignesh

4/10 Médiocre

stephen

Les points faibles : Personnel et service
Poor service, food was poor quality
Séjour de 1 nuit en novembre 2022
Réponse de Jignesh le 21 nov. 2022
Dear SirI hope you are well. We are disappointed to read that you did not have a pleasant stay with us. As we have fallen short of our own expectations, we would welcome an opportunity to speak to you with regards to your stay with us. Kind regardsJignesh

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Jignesh le 21 nov. 2022
Dear JenniferI hope you are well. Thank you for taking time to give us a rating. We would welcome your feedback on how we could have improved your stay further. Kind regardsJignesh

10/10 Excellent

Samantha

Séjour de 1 nuit en novembre 2022
Réponse de Jignesh le 21 nov. 2022
Dear SamanthaThank you for giving us a favourable rating. We are grateful to you for choosing to stay with us and hope to welcome you again in the near future. Kind regardsJignesh

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for one night , friendly staff both at reception and in the restaurant
Séjour de 1 nuit en novembre 2022
Réponse de Gul le 18 nov. 2022
Dear Guest,Thank you for your custom and we are delighted to hear that you enjoyed your stay with us. I would convey your word of appreciation to my team. Thank you again, and we look forward to welcoming you to Donnington Manor Hotel.Kind regards Gul

10/10 Excellent

Samarene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Jignesh le 21 nov. 2022
Dear SamareneThank you for giving us a favourable rating. We are grateful to you for choosing to stay with us and hope to welcome you again in the near future. Kind regardsJignesh

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2022
Réponse de Gul le 17 nov. 2022
Dear Guest,Thank you for taking the time to provide a review. Whilst it is nice to hear that you enjoyed certain parts of your recent stay with us, some aspects were not up to your expectation. We sincerely regret that you had a bad experience on the day in question and would like to point out that this is not indicative of our usual high service standards. Donnington Manor hotel strives to ensure maximum customer satisfaction, and this is only possible when our customers take the time and effort to let their feelings and opinions known to us after a visit. We are however grateful that you brought these matters to our attention. My humble apologies for your disappointment, and I look forward to welcoming you here again shortly. Kind regards Gul

10/10 Excellent

Stanley

Séjour de 1 nuit en octobre 2022
Réponse de Jignesh le 16 oct. 2022
Dear StanleyThank you for giving us an excellent rating. We truly appreciate it. We hope to welcoming you again in the future. Kind regardsJignesh

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent customer service
My husband and I stayed for a night enroute to a birthday celebration. The service was excellent throughout: the staff the perfect balance of friendly and professional, the rooms nicely set out and very clean. We would definitely stay again.
Séjour de 1 nuit en octobre 2022
Réponse de Jignesh le 16 oct. 2022
Dear RachelI hope you are well and are having a wonderful weekend. Thank you for your feedback. We are grateful to you for choosing to stay with us and we look forward to welcome you again in the future. Kind regardsJignesh

8/10 Bien

luke

Les points forts : Propreté, personnel et service, confort de la chambre
was ok but air con was loud and kept me up
Séjour de 1 nuit en octobre 2022
Réponse de Jignesh le 8 oct. 2022
Dear LukeI hope you are well. I am sorry that there was an issue with the HVAC unit in your room during your recent stay. I will bring this to the attention of our maintenance team.Thank you choosing to stay with us and I hope that you will give us another opportunity in the future. Kind regardsJignesh

10/10 Excellent

Mervyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay
Absolutely no complaints. We will certainly use this hotel again next time we are in the area.
Séjour de 3 nuits en septembre 2022
Réponse de Jignesh le 8 oct. 2022
Dear MervynThank you for your kind comments. We appreciate you choosing to stay with us and look forward to welcoming you in the future. Best regardsJignesh

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice for one night stay
Very nice one night stay. We stayed on the evening of the Queen's funeral, so the hotel was very quiet but fine. There is plenty of space outside so fine for outside eating and hotel is set up for ordering drinks and food via QR code from the table. Executive room TV had a number of channels which did not work but this was not a problem to us.
Séjour de 1 nuit en septembre 2022
Réponse de Jignesh le 8 oct. 2022
Dear NeilI hope you are well. Thank you for taking time to provide a review. We are pleased to hear that you had a pleasant stay. We note the issue with the TV channels and will look into this matter. We appreciate you choosing to stay with us and hope to welcome you again in the future. Kind regardsJignesh

8/10 Bien

Helen

Les points forts : Propreté et personnel et service
Excellent location for the nearby wedding we attended and the hotel itself was fine and the service very good. Good menu too.
Séjour de 3 nuits en septembre 2022
Réponse de Jignesh le 21 sept. 2022
Dear HelenI hope you are well. Thank you for taking time to write a review. We are pleased to note that you have an enjoyable stay. We would welcome your feedback on how we could have improved your stay further. We are grateful to you for choosing to stay with us.Kind regardsJignesh

10/10 Excellent

Jo

Séjour de 1 nuit en septembre 2022
Réponse de Jignesh le 21 sept. 2022
Dear JoThank you for giving us 10/10. We really appreciate it. We hope to welcome you again in the future. Kind regardsJignesh

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First class
Absolutely fabulous. Bedroom great, Breakfast Great,Staff all friendly and professional. Lovely location set in nice grounds.
Séjour de 1 nuit en septembre 2022
Réponse de Jignesh le 8 sept. 2022
Dear ThomasI hope you are well. Thank you so much for your review. It means so much to us especially as I am aware that my colleagues strive to ensure that our guests have a pleasant stay with us. We are grateful to you for choosing to stay with us and hope to welcome you again in the future. Kind regardsJignesh