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Avis sur Towneplace Suites By Marriott Kennesaw

2.5 out of 5
Towneplace Suites By Marriott Kennesaw
1074 Cobb Place Blvd Nw, Kennesaw, GA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 277 avis sur 461." "
Note des voyageurs de 8 (Bien), d’après 107 avis sur 461." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 461." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 461." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 461." "

8,8/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Adriean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Brock le 17 avr. 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Adriean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reserving was easy
Séjour de 1 nuit en avril 2024
Réponse de Kimberly Brock le 17 avr. 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

Lehia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
Séjour de 2 nuits en mars 2024
Réponse de Kimberly Brock le 27 mars 2024
Dear Lehia,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I apologize for the inconvenience of the TV not working.It is always encouraging to hear all sorts of feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered as well as opportunities to improve upon. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

2/10 Horrible

Kathy

Got there and they told me they didn’t have our room
Séjour de 1 nuit en mars 2024
Réponse de Kimberly Brock le 10 mars 2024
Dear Kathy,On behalf of the entire hotel team, I apologize for not being able to accomodate you with a room when you arrived. Hopefully this doesn't happen again.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Carla

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
Séjour de 2 nuits en mars 2024
Réponse de Kimberly Brock le 4 mars 2024
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

Kathy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Small beds for two adults. Otherwise everything is great.
Séjour de 1 nuit en février 2024
Réponse de Kimberly Brock le 4 mars 2024
Dear Kathy,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Satisfaisant

CARY, Douglas

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Kimberly Brock le 17 févr. 2024
Dear Cary,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Satisfaisant

Alan

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needed maintenance
Séjour de 1 nuit en février 2024
Réponse de Kimberly Brock le 15 févr. 2024
Dear Alan,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 12 nuits en janvier 2024
Réponse de Kimberly Brock le 28 janv. 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

JODI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant Stay
The room was nice, kitchen was well stocked. Brrakfady was ok would have like more hot food. Hotel is dog friendly so alot of canine friends are out and about in the morning
Séjour de 1 nuit en janvier 2024
Réponse de Kimberly Brock le 8 janv. 2024
Dear Jodi,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. Hopefully next time the breakfast will be better for you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Ridwan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en janvier 2024
Réponse de Kimberly Brock le 8 janv. 2024
Dear Ridwan,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Saribel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
Réponse de Kimberly Brock le 8 janv. 2024
Dear Saribel,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Destiny

Séjour de 2 nuits en décembre 2023
Réponse de Kimberly Brock le 28 janv. 2024
Dear Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Leanna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Kimberly Brock le 15 févr. 2024
Dear Leanna,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

April

Réponse de Kimberly Brock le 15 févr. 2024
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Satisfaisant

Jayson

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Brock le 25 nov. 2023
Dear Jayson,Thank you for taking the time to share your thoughts regarding your stay with us. I appreciate you bringing your concerns to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

April

Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Brock le 20 nov. 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

4/10 Médiocre

April

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Originally my first stay was great , nice room nice helpful staff … my 2nd stay was a night-mare but the night shift staff Leah did her best to accommodate my stay and fix inconveniences she didn’t cause which was appreciated greatly thanks for your professionalism during both of my 2 day visits .
Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Brock le 15 nov. 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Also, I want to apologize for what it was you had to experience that was no so great as well. I'm glad to hear that Leah was accomodating for you to make the stay a little better. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Darien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Made me feel like I was at home!
Séjour de 4 nuits en novembre 2023
Réponse de Kimberly Brock le 15 nov. 2023
Dear Darien,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Kimberly Brock le 9 nov. 2023
Dear Arthur,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 19 nuits en septembre 2023
Réponse de Kimberly Brock le 5 oct. 2023
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Satisfaisant

Princess

Average at best . A night or 2.
Séjour de 2 nuits en septembre 2023
Réponse de Kimberly Brock le 5 oct. 2023
Dear Princess,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Bien

Marsha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel management le 21 sept. 2023
Dear Guest,Thank you for sharing your feedback with us. We are glad you enjoyed your stay. We hope to see you again if your travels bring you back to the Kennesaw area.

10/10 Excellent

Billy

Séjour de 7 nuits en mars 2023
Réponse de Kimberly Brock le 27 oct. 2023
Dear Billy,On behalf of the entire hotel team, I want to thank you for sharing your wonderful survey with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kimberly BrockAssistant General ManagerTownePlace Suites- Kennesaw

2/10 Horrible

Jenna

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dirty, broken toilet. No towels. Fecal matter all over the outside of the toilet bowl. It was horrifying, but I hadn't slept in nearly two days due to travel. Left ASAP in the AM. Super gross. I have pictures
Séjour de 1 nuit en septembre 2023
Réponse de kim le 6 sept. 2023
Dear Jenna,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the dirty bathroom and broken toilet is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

4/10 Médiocre

Joshua

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
Lysol was sprayed to the point that we couldn’t take it anymore. Had to change rooms and when we changed to another room it smelled like mold
Séjour de 1 nuit en août 2023
Réponse de kim le 6 sept. 2023
Dear Joshua,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the odor in the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

10/10 Excellent

Anna Marie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and awesome for staying a few days. Stocked kitchen. Oven. Fridge. Microwave. Great amenities. Friendly staff!
Séjour de 1 nuit en août 2023
Réponse de Kimberly Brock le 9 août 2023
Dear Anna Marie,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us. I'm delighted to hear that you were happy with the room.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Kennesaw

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the area and staff was Excellent
Séjour de 2 nuits en août 2023
Réponse de Kimberly, AGM le 6 août 2023
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm happy to hear you enjoyed the area and our staff!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 Horrible

CANDYCE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unacceptable
Séjour de 2 nuits en juillet 2023
Réponse de Kimberly Brock le 10 juil. 2023
Dear Candyce,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concern has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 Horrible

Thomas

Séjour de 1 nuit en juin 2023
Réponse de Kimberly Brock, Assistant General Manager le 30 juin 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

John

Séjour de 1 nuit en juin 2023
Réponse de Kimberly Brock, Assistant General Manager le 30 juin 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Petrona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Kimberly Brock, Assistant General Manager le 30 juin 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bill

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff all of them go over and above than called for. They are super stars.
Séjour de 21 nuits en avril 2023
Réponse de kim le 25 mai 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience and for the rave review of our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 Excellent

Dennis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean and staff friendly.
Séjour de 4 nuits en mai 2023
Réponse de kim le 18 mai 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and for completing the survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

8/10 Bien

Tanisha

Voyage en famille
Les points forts : Propreté et personnel et service
Pool started it was open during reservation. Pool was not open it is seasonal. The dates were not listed. A pool was on my must have list.
Séjour de 5 nuits en mai 2023
Réponse de kim le 17 mai 2023
Dear Tanisha,Thank you for taking the time to let us know about your experience while staying with us. I apologize for your experience of not having the pool open during your stay. We are diligently working to get it up and running for the summer season. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent miscommunication about our pool from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 Satisfaisant

Sheldon

Les points forts : Propreté
Séjour de 8 nuits en mai 2023
Réponse de kim le 17 mai 2023
Dear Sheldon,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 Excellent

Philip

Séjour de 1 nuit en mai 2023
Réponse de Kimberly Brock, Assistant General Manager le 30 juin 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2023
Réponse de Kimberly, AGM le 26 avr. 2023
Dear valued guest,Thank you for taking the time to provide feedback on your stay with us. We look forward to the pleasure of serving you again.

10/10 Excellent

Bill

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are great. From cleaning, breakfast and front desk. They are awesome.
Séjour de 14 nuits en mars 2023
Réponse de Kimberly le 13 avr. 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were helpful to you and that we were able to accomodate all of your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 Satisfaisant

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
I appreciated them accommodating our request for a first floor room. The woman at check-in was friendly and helpful, as were the staff in the breakfast hospitality room. Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water. Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily. There is more but unfortunately I'm out of room to type.
Séjour de 5 nuits en mars 2023
Réponse de Kimberly, AGM le 26 avr. 2023
Dear John, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not receiving the requested housekeeping services is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Andrelle K. E.

Séjour de 2 nuits en mars 2023
Réponse de Kimberly, AGM le 26 avr. 2023
Thank you for your feedback. It is greatly appreciated and we look forward to seeing you again soon.

10/10 Excellent

Isaac

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Kimberly le 22 mars 2023
Dear Isaac,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience while staying with us. I'm glad to hear that we were able to accomodate all your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay w/handicapped child & w/pets
Very comfortable stay. Very convenient to everything, shops, grocery, highway. Very accommodating if you have pets. The rooms are nice and big. Good value for the money.
Séjour de 2 nuits en mars 2023
Réponse de Kimberly le 15 mars 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to our son's residence.
Séjour de 2 nuits en mars 2023
Réponse de Kimberly le 13 mars 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm glad we were able to offer accomodations for you near your family during your visit to the area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Convenient while traveling. Friendly and courteous staff
Séjour de 1 nuit en mars 2023
Réponse de Kimberly le 13 mars 2023
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were able to offer the convenience you needed during your travel time.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

Gilberto

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Reported a suspicious character stalking guests at 6am for personal information. Could use tighter security but all in all a great stay nonetheless
Séjour de 7 nuits en janvier 2023
Réponse de KB le 30 janv. 2023
Dear Gilberto,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying at our property.It is always encouraging to hear positive feedback as well as suggestions for improvement, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. We will definitely address the security concerns, as that is a very important requirement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a fine motel.
Séjour de 1 nuit en janvier 2023
Réponse de Kimberly le 13 mars 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

8/10 Bien

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Kimberly Brock le 8 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Séjour de 5 nuits en novembre 2022
Réponse de Kimberly Brock le 8 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cassandra

Séjour de 1 nuit en novembre 2022
Réponse de Kimberly Brock le 8 janv. 2024
Thanks for staying with us. We appreciate your feedback!