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Avis sur Holiday Inn Express Keene, an IHG Hotel

2.5 out of 5
Holiday Inn Express Keene, an IHG Hotel
175 Key Rd, Keene, NH

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 320 avis sur 718." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 718." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 718." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 718." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 718." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Holiday Inn Express Keene le 2 janv. 2023
Thank you for sharing your review with us!

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sevice was great. everyone was helpful, smiling, made us feel welcome. However, a was absolutely shocked by the amount of single use plastic : everything was plastic, and no recycling bin could be seen. Disposable coffee cups wrapped in individual plastic bags ; disposable breakfast cutellery, disposable plastic glasses in rooms, etc. I would have loved to be able to, at least, recycle all the plastic I used, and even better would be the implementation of reusable glasses, plates, etc.
Séjour de 4 nuits en avril 2019
Réponse de Lisa le 18 avr. 2019
We are working on that. Glad you were happy with the staff.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Bien situé. Personnel courtois. Salle de bain à rénover.
Séjour de 1 nuit en janvier 2019
Réponse de Lisa le 18 févr. 2019
Thank you for staying with us.

6/10 Satisfaisant

caroline

Hôtel rénové à moitié. La salle de bain en particulier le bain sont vraiment dû pour être remplacer
Séjour de 1 nuit en janvier 2018
Réponse de Trisha Desroches le 31 janv. 2018
Nous sommes désolés de ne pas avoir répondu à vos attentes. En cours de rénovation, nous faisons de notre mieux pour assurer à nos clients un séjour propre et confortable! Nous espérons que vous nous donnerez une seconde chance à l'avenir. Merci beaucoup!

10/10 Excellent

Jacinthe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J'y retournerai certainement
Très bien pour un passage dans cette région! Il n'y a pas bcp de choses à faire dans cette ville mais, très agréable et le staf étaient SUper
Séjour de 1 nuit en novembre 2017

8/10 Bien

Linda, ste Agathe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
propre et confortable
Très bien, que du positif. Par contre, c est des lits doubles moi je préfère des Queen. Bon séjour
Réponse de Geo le 14 mai 2016
Thank you for your review on our hotel. we strive on keeping a clean and well ran hotel. Next time you stay with us i hope we can put you up in our queen room.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Geo le 23 janv. 2016
Thanks for filling out a review of out property. We certainly appreciate your input as we strive to provide a great guest experience to all of our patrons.We are looking forward to your next stay and once again, thank you. Warm Regards, Geo Latta Front Office Manager Holiday Inn Express, Keene

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Hélène, Québec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Commentaires
Belle expérience, tout est correct, personnel serviable et compréhensif

10/10 Excellent

Jenna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, great staff!
Séjour de 1 nuit en avril 2024
Réponse de Warm Regards, Jessica - Front Desk le 21 avr. 2024
Dear Jenna,Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you had a great stay with us and that our staff contributed to making your experience memorable.Here at Holiday Inn Express - Keene, we take pride in providing exceptional service, and it's wonderful to know that our efforts were appreciated. Our team works hard to ensure that every guest feels welcome and valued, so it's incredibly rewarding to receive feedback like yours.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

sandra

Not a great location in keene
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Keene le 17 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Margarita, Darien

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great staff. The hotel is going through renovations on each floor. My Room was not properly vacuumed and sheets on bed were not properly placed making the bed appear used.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Keene le 12 avr. 2024
Dear Valued Guest,Thank you for taking time out to leave us a review, we value your feedback highly. We do apologize about the on going renovations, but it was time for the hotel to get an upgrade. We are also sorry to hear about the sheets. We will pass along this information to housekeeping to try and prevent it from happening again in the future. Thank you again.

6/10 Satisfaisant

Spencer

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Keene le 22 mars 2024
Thank you for your feedback.

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Équipements
Even during a major remodel, the open areas of the property were clean and well cared for. The master disruption was kept at a minimum. The noise was also minimal.
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 10 mars 2024
Thank you for your positive comments regarding your recent stay with us at Holiday Inn Express, Keene, NH. Your feedback is important to us, and we hope to welcome you again soon!

4/10 Médiocre

Mary

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was under construction & we weren't told before booking. Do to the construction it was noisy early in the am. The wifi was down so the tv didn't work for most of our stay. The room was old & smelly.
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express Keene le 24 févr. 2024
Thank you for taking the time to leave us your feedback. We apologize for the construction, but the internet going out was out of our control, it was due to weather in the area.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jessica le 21 févr. 2024
Thank you for your feedback on your recent stay with us at Holiday Inn Express - Keene. Your positive review is both encouraging and appreciated! We do our best to make each stay excellent, and we're so happy that your experience was worth 5 stars!

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room not as shown in Expedia photo, missing coach. Shower curtain does not contain water spray. Thin door admits hall noise. Ceiling sounds of footsteps above. Door-lock hardware is loose.
Séjour de 2 nuits en février 2024
Réponse de Holiday Inn Express Keene le 18 févr. 2024
Thank you for your feedback. We will share this amongst the team.

2/10 Horrible

Nathaniell

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was not aware it was under reno thin walls got no sleep neiborring rooms where very loud all night tried go to pool with kids other kids where roudy and inconsideret.hotel rooms aresmall
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express Keene le 18 févr. 2024
Thank you for taking the time to leave us your feedback. We apologize for the noisiness of the rooms around you, we are reinsulating and fixing walls/floors so noise should be less of an issue once renovations are over.

4/10 Médiocre

Lisa

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
They were doing construction and it was very loud. It started in the early morning and went till after 6 pm
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express Keene le 18 févr. 2024
Hello, thank you for taking the time to leave your feedback with us. We do apologize about the renovations and the noise. It will all be over soon.

6/10 Satisfaisant

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the property. I also loved the pool, super warm..Everyone else was great and the breakfast was good. The only thing that I didn't like was how noisy were other guests. There was a team of soccer and they were super loud, at all hrs slamming doors, screaming, made it very difficult to sleep. But it's not the hotels fault.
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express Keene le 9 févr. 2024
Hello. Thank you for taking the time to leave us your feedback. We are glad you enjoyed the hotel itself but we are very sorry to hear about the noise. We did have a sports team up that weekend. Not that that excuses the noise but we do want you to know its not usually that noisy.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First time visit
Excellent check in experience with friendly, competent host. Super clean facility inside and grounds outside. Well located for shopping and restaurants. Quiet overnight despite being at near full capacity. Lovely breakfast with multiple choices. Will definitely return.
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Keene le 13 janv. 2024
Thank you very much for taking the time to leave us a review! We value your feedback, as we use the reviews to strengthen as a team. We are very glad you enjoyed your stay with us and we look forward to having you back in the future.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Antiquing overnight trip
I come up to NH to go antiquing and spent one night here and it was clean and comfortable. The hotel staff were very friendly and helpful. I loved the breakfast and the hotel is next to many restaurants and stores. I liked that! The hotel is also under renovations but that did not affect my stay. I will stay again!
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 1 janv. 2024
Thank you for your favorable review of your recent stay with us at Holiday Inn Express - Keene, NH. We are thrilled to hear you had an excellent experience and enjoyed our convenient location. Thank you for your understanding concerning our renovation, and we look forward to welcoming you again soon!

10/10 Excellent

Gideon

Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 1 janv. 2024
Thank you for your 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We really appreciate the positive feedback and hope for the opportunity to host you again!

10/10 Excellent

Melissa

Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 9 janv. 2024
Thank you for your encouraging 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We hope to welcome you again soon!

8/10 Bien

Susan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Holiday Inn Express Keene le 16 déc. 2023
Thank you for your feedback!

8/10 Bien

William

Voyage en couple
Les points forts : Personnel et service et équipements
Everything was good. It was a bummer that they were doing construction. That is why the scores aren't higher. Staff was great and truthfully if you want fresh and new, well then you need remodeling so it is all good
Séjour de 1 nuit en décembre 2023
Réponse de Jessica le 11 déc. 2023
Thank you for your review of your recent stay with us. We really appreciate your feedback, and we are looking forward to everything being nice and new, one wing at a time. We hope for the chance to host you again in the future.

8/10 Bien

Kate

Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn Express Keene le 8 déc. 2023
Thank you for your feedback

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Jessica le 29 nov. 2023
Thank you for your 4 star review on your recent stay with us at Holiday Inn Express, Keene NH. We hope for the chance to welcome you again and make your next experience outstanding!

6/10 Satisfaisant

Pasco

Les points forts : Personnel et service
The property is under renovation, a fact that was not made known to me at any time from reservation to check in. The laundry facility was out of order, also not told to me in advance or at check in. The pool may also have been closed, I am not sure if that.
Séjour de 2 nuits en novembre 2023
Réponse de Jessica le 26 nov. 2023
Thank you for providing us with this valuable feedback. We are very sorry to hear that you didn’t have a great stay. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We greatly appreciate that you've taken the time to leave a review and provide us with information to help us better serve you and other guests. We hope you'll give us the chance to welcome you again in the future and turn things around!

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This was a good experience except the price. Staff friendly and room was what was booked. This was parents weekend at Keene State.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for leaving us your feedback! We value your input. And we are happy to hear you enjoyed your stay!

10/10 Excellent

Rosanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very accommodating, from the front desk, to the people who made sure the breakfast was hot and fresh.
Séjour de 4 nuits en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your valued feedback. We are glad you enjoyed your stay! Maybe we will see you again in the future.

6/10 Satisfaisant

Lisa

Voyage en couple
Les points forts : Propreté et personnel et service
We stayed in a number of places this trip and this was one of the more expensive ones we stayed in. Room was comfortable and clean but outdated and a little worn. The elevator was down and we were on second floor. I booked a king and got two doubles. Other than that it was very similar amenities to others. The woman that serviced the breakfast area was wonderful and went above and beyond for a gentleman that was handicapped. Over all I expected more for the cost.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 29 nov. 2023
Hello thank you for your time and feedback, both of which we highly value. We do apologize for the elevator being down and for the room mix up. We must have been really booked. Since your stay the elevator has been fixed! And our hotel in undergoing renovations so everything will be nice and updated.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Unhappy
I originally booked my stay through hotels.com for Thursday through Sunday. My plans changed and when I tried to modify them on hotels.com they canceled the reservation so I called the hotel and I told them what happened and they changed it in their system so that I would have a king room with a sofa bed for Friday to Sunday. I called on Friday to verify the total with the manager and it was a $130 more than what it was supposed to be. He changed it in the computer. I reiterated I would be coming in later in the day and that I still had the king room with a sofa bed he agreed. When I checked in, I found out he had changed the reservation to a double bed room. The manager there put us in a room with the Queen, and he felt bad because this happened to us two trips in a row that we were changed from the king room to the double room. I am not happy about this and I don't believe we will be staying there in the future.
Séjour de 3 nuits en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Hello. Thank you for taking the time to leave us your feedback. We are very sorry for the mishap. We must have been really busy that weekend, again we are very sorry, but please allow us another chance to show you that what happened during your stay was simply a mistake.

6/10 Satisfaisant

Martin

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The carpet in the room was threadbare. The bedding smelled of old food, the property needs a facelift. The employees were very helpful and courteous. The breakfast was super.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your feedback, Our property is currently getting a complete renovation.

10/10 Excellent

Jeannine

Voyage en famille
The property was close to a lot of stores. We thoroughly enjoyed our stay. We didn’t get a chance to stay much at the hotel but our room was very nice. Breakfast in the morning was excellent. There were a lot of choices to choose from.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 29 nov. 2023
Hello, Thank you for your review. We value every guests feedback so that we may keep improving in the future. Very glad you enjoyed our hot buffet breakfast! We hope to see you again in the future!

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your review

8/10 Bien

Alexandra, Spring Hill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Was disappointed that the laundry facilities were out of order.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your feedback. We apologize for the laundry being down.

8/10 Bien

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was as expected and similar to other Holiday inn express hotels we have stayed in. When there is a choice, That is what we choose.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your valued feedback!

8/10 Bien

Lois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for your feedback

10/10 Excellent

Mary Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfy. Staff is very friendly and helpful.
Séjour de 3 nuits en septembre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you so much for your review!

6/10 Satisfaisant

Joseph

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel seemed to not have been updated/ renovated for a long time and the bathtub had a brown mat that I was told was a non skid deter ant that appeared to be covering damage/ chips in the tub.
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you for taking the time to leave us your feedback. The hotel is currently undergoing renovations as we speak.

8/10 Bien

Neil

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nothing that I can think of.
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you

8/10 Bien

SHARON

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn Express Keene le 25 nov. 2023
Thank you!

8/10 Bien

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight for wedding
The hotel staff was very friendly and accommodating when we checked in. Our room was ready early so we had time to prepare for the wedding 30 minutes away. The room was clean and the beds were comfortable. Breakfast was very good and we especially appreciated the fresh coffee in lobby at 9:30pm
Séjour de 1 nuit en septembre 2023

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

2/10 Horrible

James

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Ann

Les points faibles : Infrastructures et conditions de l’hébergement
VERY thin walls/ noisy!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine hotel for overnight stay
We checked in early and check in was quick. Comfortable bed. Room has microwave and frig. Pretty decent breakfast. Only here one night for a wedding so it was a good stay. Several places to eat very close by as well.
Séjour de 1 nuit en septembre 2023