2/10
We had a terrible stay at Grand Ani Hotel.
I read the comments prior to my stay and they were positive but I have to admit it was not the case at all for us.
1st night, we arrived late. They put us in a room that had a terrible smell of cigarettes everywhere. The hot water in the shower was not working. We had only a blanket for 2. We called the reception, they told us someone will go up to take care of this, no one came.
The day after, I went to the reception to change room. They put us in a room that was way smaller compared to what we booked. The bed was smaller too. The shower had no curtains and we simply flooded the bathroom when we took a shower. They forget to change our room number and in the middle of the night a hotel employee CAME INTO OUR ROOM with another client because they checked him in into our room!!
The breakfast was good but honestly that does not compensate for this terrible experience. I do not recommend this hotel at all.
Anne-Sophie
Séjour de 2 nuits en septembre 2024