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Avis sur SureStay Plus Hotel by Best Western Kearney Liberty North

2.5 out of 5
SureStay Plus Hotel by Best Western Kearney Liberty North
210 Platte Clay Way, Kearney, MO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 460 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1001." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Ya Zhan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower is not in good condition
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this 5-star rating. However, we regret the inconvenience caused during your stay regarding the shower. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Bien

Harriet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Médiocre

Scott

It was rated as a 4 star property and should have been rated a 2 star property. It wasn’t great.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Satisfaisant

Ernie

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 avr. 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Jaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty nice place for the price, no elevators ( i need the exercise anyway) but still for totoing up have bags would've been nice. Bathrooms are pretty small. Overall nice, clean, lady at the desk was friendly.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,We value your generous praise and 5-star rating! It's rewarding to know that you found our establishment to offer excellent value. We regret any inconvenience caused by the absence of elevators and the compact bathrooms, but we commend your positive outlook, viewing it as an opportunity for exercise and empathy. Your compliments regarding the cleanliness and amiability of our staff are truly appreciated, and we eagerly anticipate the pleasure of hosting you again during your future visits.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great folks
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 avr. 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We're glad to hear you had a nice experience with us. Our team takes pleasure in providing outstanding service, and we are delighted to hear that we met your expectations. If there is anything else we can do to make your experience better, please let us know. We appreciate your support and hope to serve you again in the future.

10/10 Excellent

jorge arturo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 1 avr. 2024
Dear Guest,Thank you for the 5 out of 5 ratings. I am glad to see that you liked our location. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming staff ! And comfortable bed.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Dear Guest,Thank you for your 5-star review! We're delighted to hear that you found our staff welcoming and enjoyed a comfortable night's rest in our beds. We strive to deliver outstanding service and accommodations to all of our visitors, and we're glad to hear that we succeeded during your stay. We look forward to having you back for another fantastic experience!

8/10 Bien

Travis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent area. Beds were meh but i also just had shoulder surgery. Typical hotel breakfast but overall nice experience.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,We appreciate you sharing your experience with us and giving us a 4-star rating. We value your opinions and are happy to learn that you had a positive overall experience. Regarding the beds and breakfast, we'll consider your feedback and work to improve our services. We hope to have the pleasure of having you stay with us once more soon!

10/10 Excellent

Breanna

Voyage en famille avec de jeunes enfants, Voyage en couple
Great stay with great staff. Bathrooms were a bit outdated and not very clean, but I didn’t have high expectations considering the price of the room. We only stayed one night though!
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 21 mars 2024
Dear Guest,It's heartwarming to see such a positive 5-star rating. We are glad you found our staff to be excellent throughout your stay. We regret any inconvenience caused by the restrooms and cleanliness issues you experienced. Your feedback is vital to us as we strive for ongoing improvement. We hope to welcome you back for an even better visit in the future!

10/10 Excellent

Carrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The big king bed was nice and the tv was properly placed on the wall.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We are delighted to hear that you loved the comfort of our large king bed and found the TV positioning to your satisfaction. We strive to provide a peaceful and pleasurable experience for all of our guests, and we are pleased that we were able to exceed your expectations. We hope to see you again soon for another amazing stay!

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Tricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can definitely tell there have been making updates to the property, and nice furniture in the room. Our room was clean and comfy. The staff was friendly and breakfast was fresh and yummy!
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,Many thanks for your excellent review! We're glad you appreciated our upgraded property, comfy rooms, helpful staff, and wonderful breakfast. We appreciate your 5-star rating and look forward to welcoming you back soon!

10/10 Excellent

Gina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, quiet location with clean rooms and friendly staff. I’ve stayed twice and would return again.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We appreciate it very much for your nice words and 5-star rating! We are delighted to hear that you loved our pleasant and quiet location, clean rooms, and helpful staff during your stay with us. Our team sincerely appreciate your commitment and look forward to welcoming you back soon!

2/10 Horrible

Anthony

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was filthy. The toilet had hairs and urine all over it and had obviously not been cleaned in quite some time. The bathroom was just disgusting. We booked this room because it had 3 queen beds and it suited our needs. We were passing through and just wanted a good night's sleep. We realized that this was a local party hotel with loud drunk people. Early in the morning there was a loud commotion in the hallway as a group of these party people had found a rodent in their room. I wouldn't stay here again if it was free.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,I would like to express my heartfelt apologies for the several problems you had throughout your stay. This is not the quality of service we strive for, and I apologize for any difficulty or discomfort it caused you. Your detailed input is appreciated, and I guarantee you that we will address each of your concerns as soon as possible. Rest assured that this is not typical of the quality we strive to give. We appreciate your patience and understanding, and I hope you will consider giving us another opportunity to meet your expectations in the future.

2/10 Horrible

Cynthia

Les points faibles : Propreté et personnel et service
The staff was so incredibly loud in the morning! About 5 am we were awoken by the front desk clerk shouting at the top of her lungs. We could hear every conversation in the lobby. Unbelievable .
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 8 mars 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Roger

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Médiocre

Samantha

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Satisfaisant

KAREN

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 22 févr. 2024
Dear Guest,Our team appreciates the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Nickole, Aurora

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is nothing special - and seemed to repeat the same sausage patties/biscuits/gravy every day. Along with the standard pancake/cereal/continental items. I wish the warm items would have been switched each day for something different; they could offer bacon/eggs on alternate days. Also, the walls are very thin - we could hear every conversation in the rooms around us, especially the lady staying in the 'attached' room, who spoke on the phone until all hours of the night. So be sure to use the heater/AC fan and the dehumidifier in the room, it helps drown out the neighbor's voices.
Séjour de 3 nuits en février 2024
Réponse de Sophia CSR le 22 févr. 2024
Dear Guest,We're grateful for your valuable feedback and the 4-star rating. Your input on the breakfast variety is duly noted, and we apologize for any inconvenience caused by the noise. Rest assured, we are actively addressing these concerns to improve the overall guest experience. We look forward to welcoming you back and ensuring a more enjoyable stay in the future.

6/10 Satisfaisant

david

Les points forts : Propreté
Ok
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 févr. 2024
Dear Guest,Our team appreciates your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 12 févr. 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Horrible

Danny

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The checkin went well, office clean, and the person checking me in was very nice and friendly. But that is where the good ends. We found a roach in our room, the room had a musty dirty smell to it, and the shower base was rusty. I would not return to this hotel.
Réponse de Sophia CSR le 13 févr. 2024
Dear Guest,We're grateful for your feedback, especially regarding the smooth check-in process and the cleanliness of our office. However, we sincerely apologize for the challenges you encountered in your room, including the cleanliness issues and maintenance concerns. Your observations have been duly noted, and we are committed to addressing them swiftly. We regret any inconvenience caused and look forward to the chance to enhance your experience during future stays.

8/10 Bien

KC

Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and easy access to interstate
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 3 févr. 2024
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you found our location clean and enjoyed the easy access to the interstate. We appreciate your positive feedback and look forward to welcoming you again in the future!

6/10 Satisfaisant

Lisa

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 14 janv. 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family time
Service was great and the beds were very comfortable
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 12 janv. 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
There were reading lights next to the bed but neither worked. There was no way to take a bath, only shower. otherwise it was clean and quite with a friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 12 janv. 2024
Dear Guest,Thank you for your positive feedback and 8-star rating! We're delighted you enjoyed our clean and quiet atmosphere, along with our friendly staff. We appreciate your observation about the reading lights and apologize for any inconvenience. We'll address the issue promptly. Regarding the lack of a bath option, we hope the refreshing shower made up for it. We look forward to welcoming you back soon!

10/10 Excellent

Joseph L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was excellent. The staff was friendly and helpful. The room was immaculate. The breakfast was excellent. We love staying there.
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 12 janv. 2024
Dear Guest,We're thrilled to hear that you had an excellent experience at our hotel: our friendly and helpful staff, immaculate rooms, and excellent breakfast aim to provide a memorable stay. Our team appreciates your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us; we hope to welcome you back in the future!

8/10 Bien

Jonathan

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 22 janv. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Candace

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 1 janv. 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 Satisfaisant

Zachary

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty bathroom
Everyone was very nice. Unfortunately the breakfast buffet most items were expired and the bathroom was so disturbing and not clean at all, toilet paper holder falling off the wall mold, mildew dirt all in corners could easily be cleaned. Someone else’s hair on the shower.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 30 déc. 2023
Dear Guest,Appreciate your 6-star rating. We're delighted to hear that our team made your stay enjoyable. However, we sincerely apologize for the issues you encountered with the breakfast buffet and the cleanliness of the bathroom. Rest assured, we are addressing these concerns to ensure a more pleasant experience for our guests in the future. We are looking forward to hosting you again soon!

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 29 déc. 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bien

William

Les points forts : Propreté, personnel et service, confort de la chambre
I am not sure it lived up to the rating i saw on Hotels.com. It was OK.. the light in the hallway outside our room was missing it's cover and a light bulb. The person checking us in was friendly but seemed very new. took her a long time to get us checked in. The breakfast was pretty basic.. Not as nice as many of the others. On a positive note- only $ 10 fee for our dog. That was nice surprise.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 28 déc. 2023
Dear Guest,We're delighted to receive your 8-star rating and appreciate your honest feedback. We are grateful for your positive comments about our affordable pet fee and friendly staff. Rest assured, we'll promptly address the hallway light and check-in efficiency issues to enhance the experience for our future guests. We look forward to the chance of welcoming you back and exceeding your expectations.

4/10 Médiocre

Sue

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
They have taken all the drains out of the bathtubs. Was unable to find a stopper. The desk person was a nice enough person but why no stoppers?
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the missing drains and stoppers. We'll address this issue promptly to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

4/10 Médiocre

Amy

Voyage en famille
The ac unit was loud and the hairdryer didnt work. Breakfast was ok rhe biscuit was over warmed and was hard. Pancake were ok but was silver dollar size so had to make.a few to get full
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Dear Guest,We regret any inconvenience caused by the issues with the AC unit, hairdryer, and breakfast items. Your feedback is valuable to us, and we are committed to promptly addressing and resolving these concerns to enhance our services. We thank you for sharing your thoughts and look forward to the chance to surpass your expectations in the future.

8/10 Bien

Marie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great bed
For an overnight this was perfect. Very comfortable bed, and isn’t that the most important thing? Breakfast was a hard pass as it was all prepackaged food and other than the sketchy looking “sausage” it was all grains. The coffee was that instant machine like the casinos have, but they had Keurigs in room so I made my own. For the price and bed comfort it beat out the Hampton I stayed at the night before, and I would stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 9 déc. 2023
Dear Guest,Our team appreciates the 8-star rating of your stay. We're thrilled you enjoyed your stay and found the bed comfortable! Your detailed review is appreciated. We'll definitely consider your feedback on breakfast for future improvements. Knowing you found value in our pricing and preferred us over other options warms our hearts. Looking forward to welcoming you back on your next visit!

8/10 Bien

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had 2 rooms. Both were very nice. Only complaint is the incense aroma throughout the public areas. It is my understanding that it is some sort of religious thing & would not want my religious traditions taken away, but I would not stay here again because of that smell throughout the building. Thankfully it was not in the rooms.
Séjour de 3 nuits en octobre 2023
Réponse de Sophia CSR le 8 déc. 2023
Dear Guest,Thank you for your 8-star rating and positive feedback on our rooms. We appreciate your understanding of the incense aroma in public areas. We regret any inconvenience caused and assure you that we'll consider your feedback for future improvements. Hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 8 déc. 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Dana L

Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place and what it was presented as.
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 24 nov. 2023
Dear Guest,We appreciate your generous 5-star rating! It brings us joy to learn that our establishment met your expectations and lived up to its presentation. Your positive feedback is truly valued! If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bien

Rozann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 21 nov. 2023
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Satisfaisant

Ray

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 21 nov. 2023
Dear Guest.,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Bien

Edna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My only complaint was that they didn't have a soda machine and there was a snack machine but it didn't have much in it. The breakfast and the coffee were good though.
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,Thank you for sharing your feedback with us! We appreciate your 8-star rating and are delighted to hear that you enjoyed our breakfast and coffee. We'll take note of your suggestion regarding the vending machines and strive to enhance our snack options. We look forward to welcoming you again for another positive experience!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Needs paint and touch ups in rooms and bathrooms. Breakfast was basic
Séjour de 3 nuits en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,We're grateful for your feedback and positive rating. Your input is valuable to us, and we'll be sure to look into the areas you highlighted, such as room aesthetics and breakfast options, to improve the overall guest experience. Your insights are important, and we look forward to the opportunity to host you again for an even more enjoyable stay in the future.

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 8 nov. 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 8 nov. 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 8 nov. 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Bien

Steven

Voyage en couple
Les points forts : Personnel et service et équipements
Good pet exercise area.
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 6 nov. 2023
Dear Guest,Thank you for the positive feedback! We're thrilled to hear you enjoyed our pet exercise area. If there's anything specific you think we could improve to earn that 5th star, please let us know. We appreciate your support! Looking forward to welcoming you back soon!

8/10 Bien

Lora, CEDAR PARK

Les points forts : Propreté, personnel et service, équipements
Location was convenient. Fairly clean. Staff was helpful when we had an issue with the room and quickly switched us to another. Beds were comfortable.
Séjour de 4 nuits en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Dear Guest,Thank you for your 4-star rating. We're pleased to hear you enjoyed the convenient location and appreciated the flexibility with quiet time. We take note of your comments regarding housekeeping and will consider this in our ongoing efforts to enhance guest experience. We hope to welcome you back in the future.