Avis sur Country Inn & Suites by Radisson, Kalamazoo, MI
Country Inn & Suites by Radisson, Kalamazoo, MI
1912 E Kilgore Rd, Portage, MI
Avis
6,2
6,6/10
Propreté
7,4/10
Personnel et service
5,6/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello Rachel,We appreciate you sharing your feedback with us. We are glad to hear our staff was helpful during your stay. Your comments regarding the room amenities have been noted for future improvements. We value your input as it helps us enhance the guest experience. Thank you for considering staying with us, and we wish you all the best in your future travels.
8/10 Bien
Larry
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello Larry,We appreciate your feedback on the value and location of our hotel. Your comments help us continually improve our services for future guests. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly.
2/10 Horrible
Chevon
Voyage en famille avec de jeunes enfants
17 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Chevon
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Chevon, We regret to hear about your experience and the inconvenience you faced during your stay. We appreciate your feedback and will share your comments with our housekeeping team for further review. Your satisfaction is important to us, and we hope you will consider reaching out to our management directly to address any concerns.
8/10 Bien
Zhijie
7 mars 2024
Zhijie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Zhijie,We appreciate you choosing our hotel for your stay! If there's anything specific you'd like us to know about your experience, please don't hesitate to reach out to us directly. We value your input to continuously improve our services for all our guests.
6/10 Satisfaisant
Mindy
Voyage en groupe
6 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Mindy
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Mindy, We appreciate your feedback regarding the cleanliness and breakfast offerings. We apologize for any inconvenience caused by the vending machines and laundry services. Your comments have been noted for our continuous improvement efforts.
2/10 Horrible
Noah
Voyage en famille
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noah
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Noah, We regret to hear about your experience and apologize for any inconvenience caused. We take feedback seriously and have shared your comments with the team for improvement. Please reach out to our management team directly to address any further concerns.
2/10 Horrible
John
Voyage en famille avec de jeunes enfants, Voyage en famille
17 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello John,We regret to hear that you experienced inconveniences during your stay. Your feedback is valuable, and we will address these issues to prevent recurrence. Please feel free to contact our management team for further assistance.
2/10 Horrible
Rylan
17 févr. 2024
Les points faibles : Personnel et service
Rylan
Séjour de 1 nuit en février 2024
Réponse de Manager le 19 févr. 2024
Hello Rylan, We are sorry to hear you did not have a pleasant experience during your stay. Please feel free to reach out to our team to discuss any concerns you may have. We value your feedback and would like the opportunity to address the issues you encountered.
6/10 Satisfaisant
Jessica
Voyage en couple
16 févr. 2024
Jessica
Réponse de Manager le 22 févr. 2024
Hello Jessica, We are glad to hear that you found our hotel clean and met your expectations. We strive to provide a comfortable stay for all our guests. Your feedback on the breakfast options is duly noted and will be shared with our team for future improvements. Thank you for choosing to stay with us!
10/10 Excellent
Tyler
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 15 févr. 2024
Hello Tyler,Thank you for taking the time to share your feedback with us. We appreciate your comment and are glad to hear that your check-in experience went smoothly. If there's anything else we can assist you with, please feel free to reach out.
10/10 Excellent
Tyler
Voyage d’affaires
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyler
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Tyler,Thank you for your continued patronage and positive feedback regarding the convenient parking, excellent staff, and comfortable rooms. We strive to provide a consistently enjoyable experience for all our guests and are delighted to know that we have met your expectations. We look forward to welcoming you back on your next visit.
8/10 Bien
Terry
Voyage en groupe
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 févr. 2024
Hello Terry,Thank you for choosing our hotel and taking the time to leave a review. We're glad to hear that you found our property clean, comfortable, and staff friendly. We appreciate your feedback regarding the room updates and will take it into consideration for future improvements. We look forward to welcoming you back on your next visit.
8/10 Bien
William
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello William, Thank you for staying with us! We appreciate your recent visit to our hotel. If you have any feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your opinion and would love the opportunity to address any issues you may have encountered. We hope to welcome you back again in the future for an even better experience.
10/10 Excellent
Shannon
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 30 janv. 2024
Hello Shannon,Thank you for your kind words and for recognizing our hardworking and professional staff. We take great pride in providing excellent service to our guests. It's wonderful to hear that you felt safe and found our property convenient. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Sandra
Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Sandra,We're thrilled to hear that you found our room to be both affordable and enjoyable! Thank you for choosing our hotel for your stay. If you have any future travel plans, we would be delighted to welcome you back again.
2/10 Horrible
Jerrica
14 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerrica
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Jerrica, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could please reach out to us directly with any specific feedback you may have, so that we can address the issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
2/10 Horrible
Kathy Lee
13 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathy Lee
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Kathy Lee, We apologize for any dissatisfaction you may have experienced during your stay. Please reach out to us directly with any specific concerns or issues so that we can address them accordingly. Your feedback is important to us.
10/10 Excellent
Angelica
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelica
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 14 janv. 2024
Hello Angelica,We appreciate you taking the time to share your experience with us. It's wonderful to hear that you enjoyed your stay at our hotel. Thank you for choosing us as your accommodation and we hope to welcome you back in the future for another enjoyable stay.
2/10 Horrible
Rachel
Voyage en couple
7 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Réponse de Manager le 10 janv. 2024
Hello Rachel, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your observations regarding the hot tub water, cleanliness, and maintenance issues, as they assist us in improving our service. We encourage you to reach out to our management team directly to further discuss your concerns.
10/10 Excellent
Ted
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ted
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Ted,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
2/10 Horrible
Lights
6 janv. 2024
Lights
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 26 janv. 2024
Hello Lights,We apologize for any shortcomings you experienced during your stay. We encourage you to reach out to our hotel directly so that we may better understand and address any concerns you may have had. Your satisfaction is of utmost importance to us and we hope to have the opportunity to enhance your experience in the future.
8/10 Bien
Chris
Voyage en couple
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Chris,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our clean rooms, friendly staff, and nice pool added value to your stay. It's feedback like yours that motivates us to continue providing exceptional service. We look forward to welcoming you back in the future for another great stay!
8/10 Bien
Abdul Samad
Voyage en famille avec de jeunes enfants
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abdul Samad
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Abdul Samad, Thank you for choosing our hotel for your stay. We're glad you found our property safe and quiet. We appreciate your feedback regarding the towels and will pass it along to our team for future improvements. We hope you enjoyed your overall experience and would love to welcome you back in the future.
6/10 Satisfaisant
Gregory
Voyage en groupe
1 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Gregory, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the heat in your room and the stained bed linens. While we understand your frustration, we kindly recommend reaching out to our management team directly to discuss any potential compensation. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.
4/10 Médiocre
Tricia A
31 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tricia A
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Hello Tricia A, We're sorry to hear that you didn't have the best experience during your stay. We would appreciate it if you could please reach out to us directly to share any specific feedback so that we can address any issues you encountered. We value your input and hope to have the opportunity to improve your next visit.
8/10 Bien
Rina, Grandville
Voyage en famille avec de jeunes enfants
28 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Rina
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Rina, Thank you for sharing your experience with us. We're glad to hear that you found our hotel nice, clean, and appreciated our amazing staff. We apologize for any disappointment caused by the temperature of the pool. Our team works hard to maintain the pool and ensure it is comfortable for all guests, but water temperature can vary due to weather conditions. We appreciate your understanding and hope to welcome you back in the future for an improved experience.
10/10 Excellent
Lateshia
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SELF-CARE
Lateshia
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 déc. 2023
Hello Lateshia,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed the beautiful space, excellent customer service, and found our hotel to be cost-efficient. It was truly our pleasure to provide you with a tranquil environment for your self-care. We appreciate your kind words and wish you a joyful holiday season.
10/10 Excellent
Dorothy
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorothy
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Dorothy,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our room spacious. We appreciate your feedback regarding the noise. We strive to ensure a peaceful environment and will surely take your comment into consideration for future improvements.
10/10 Excellent
YVONNE
Voyage en famille
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kzoo
YVONNE
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello YVONNE,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with ants in your initial room. We appreciate your understanding and are glad to hear that your second room was satisfactory. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.
8/10 Bien
Christopher
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Christopher,Thank you for your feedback! We appreciate your kind words about our staff and breakfast. We apologize for any inconvenience caused by the crack in the sink and appreciate you bringing it to our attention. Our team will address this issue accordingly. We're glad to hear that the room was otherwise clean and comfortable. We hope to welcome you back for a better experience in the future.
6/10 Satisfaisant
Jordin
13 déc. 2023
Les points forts : Personnel et service et équipements
Jordin
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Jordin, Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience caused. We will make sure to address this issue with our maintenance team to ensure a comfortable stay for our future guests.
10/10 Excellent
Latasha
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Latasha
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Latasha,Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience at our hotel. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Jesus
Voyage en famille
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jesus
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Jesus,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide the highest level of service and comfort for our guests, and it's great to know that we met your expectations. We hope to welcome you back again in the future!
8/10 Bien
Dondi
Voyage en couple
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dondi
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Dondi,Thank you for your feedback on your recent stay. We're glad to hear that you enjoyed the breakfast. We appreciate your comment about the coffee and will take it into consideration for future improvements. We hope to welcome you back in the future and provide an even better experience.
8/10 Bien
Pamela
Voyage en famille, Voyage d’affaires
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en novembre 2023
Réponse de Nick le 28 nov. 2023
Thank you so much for your stay and feedback! We are currently under renovations!
4/10 Médiocre
Shianne
Voyage en couple
26 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Shianne
Séjour de 2 nuits en novembre 2023
Réponse de Nick le 28 nov. 2023
The pool is now open!, We did not close the pool do to covid, we closed it for a few days due to renovations but it is now finished and ready to use!
6/10 Satisfaisant
Anthony
Voyage en famille
20 nov. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pillow review
Anthony
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 23 nov. 2023
Hello Anthony,We apologize for any inconvenience you may have experienced during your stay with us. Guest satisfaction is our utmost priority, and we take your feedback seriously. We will address the issue to ensure a pleasant experience for future guests. Thank you for bringing this to our attention.
10/10 Excellent
Dawn
Voyage d’affaires
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better then the reviews
Dawn
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Dawn,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback regarding the cleanliness of the rooms and the quality of our breakfast. We're glad to hear that you had a pleasant experience and we look forward to welcoming you back in the future.
10/10 Excellent
Rway
18 nov. 2023
Rway
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Rway,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to welcome you back in the near future for another memorable stay.
10/10 Excellent
Elizabeth
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elizabeth
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Elizabeth,Thank you for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words about our front desk staff and their excellent hospitality. We are committed to providing thorough and helpful information to ensure our guests have a pleasant stay. We're delighted to hear that you were happy with your stay at Country Inn & Suites.
10/10 Excellent
Jolee
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jolee
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 12 nov. 2023
Hello Jolee,Thank you for your positive feedback about our front desk staff! We are delighted to hear that they provided you with excellent service during your stay. We value their dedication in delivering exceptional guest experiences. Should you have any future travels, we would be thrilled to welcome you back for another outstanding stay at our hotel.
10/10 Excellent
Kimberly
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Kimberly,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed a peaceful and comfortable stay with us. We appreciate your compliments on our cleanliness and guest registration process. We look forward to welcoming you back in the future.
4/10 Médiocre
Gary W.
Voyage en couple
6 nov. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Gary W.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Gary W., Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the reasonable price and convenient location. We apologize for any inconvenience caused by the missed maid service, malfunctioning desk lamp, and loose toilet seat. If you encounter any issues in the future, please don't hesitate to contact our management directly so that they can address your concerns. We hope to have the opportunity to provide a more satisfactory experience should your travels bring you our way again.
2/10 Horrible
Voyageur vérifié
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 4 nov. 2023
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for any disturbance caused during your stay. We understand the importance of a peaceful environment and are always working to maintain it. We encourage guests to report any noise disturbances to our front desk so that we can address them promptly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
2/10 Horrible
Liam
28 oct. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Liam
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Liam,We apologize for any inconvenience caused. Please share specific details so that we can address your concerns effectively.
10/10 Excellent
Tamara
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Tamara,Thank you for your positive rating! We're delighted to hear that you had a great experience with us. We hope to welcome you back soon!
8/10 Bien
John-Paul
22 oct. 2023
John-Paul
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello John-Paul,Thank you for rating our hotel. Unfortunately, we can only accommodate ratings up to 5.
10/10 Excellent
Leon
22 oct. 2023
Leon
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 12 nov. 2023
Hello Leon,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we're thrilled that everything met your expectations. We hope to welcome you back in the future for another fantastic experience.
2/10 Horrible
Trenton
19 oct. 2023
Trenton
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 nov. 2023
Hello Trenton, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We take guest feedback seriously and we will use this opportunity to improve our services. We encourage you to reach out to our management team directly to discuss your concerns further. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Ainka
15 oct. 2023
Ainka
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 5 nov. 2023
Hello Ainka,Thank you for taking the time to share your feedback about your recent stay. We truly regret any inconvenience you may have encountered during your time with us. We appreciate your comments and will certainly take them into consideration as we strive to improve our services. Please reach out to our management team directly so they can address any further concerns you may have.