Piscine couverte, piscine extérieure, parasols de plage, chaises longues
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Avis sur Hilton Istanbul Bosphorus

5 out of 5
Hilton Istanbul Bosphorus
Cumhuriyet Caddesi, Harbiye, Istanbul, Istanbul

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 558 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Safaa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Tolga Aytan le 5 déc. 2022
Dear Valued Guest,Thank you for taking the time to share your review regarding your recent stay with us. Since we have received 6 points out of 10, we would like to discuss your points with you in more detail at your convenience . If you send us more details, We would highly appreciate your comments. We hope your travel plans will allow you another visit to Istanbul and we will have the pleasure of welcome you again in the nearest future.Best Regards ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Resul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien à redire Excellent hotel
Séjour de 3 nuits en octobre 2022
Réponse de Tolga Aytan le 24 oct. 2022
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

8/10 Bien

Alexandre

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Un "classic" d'Istanbul, bientôt rénové
Mon 3eme séjour dans cet hotel. J'avais réservé une chambre avec vue Bosphore, au check-in on me dit qu'il n'y a que le 1er étage de dispo sauf si je paye un supplément, dans ce cas le 7eme étage est dispo. C'est dommage et ca laisse le sentiment de se faire un peu avoir ... Pour le reste ce Hilton reste un hotel un peu unique à Istanbul de part sa localisation parfaite, son calme, son espace et ses chambre avec une magnifique vue, si vous arrivez à en avoir une :) Les chambre sont un peu fatiguées et les salles de bains très fatiguées, mais les rénovations commencent au printemps 2022
Séjour de 4 nuits en août 2022
Réponse de Tolga Aytan le 5 sept. 2022
Dear Valued Guest,First of all, we would like to thank you very much for choosing to stay at the Hilton Istanbul Bosphorus and taking the time to express your feedback. We are very happy to read that your overall experience with us was up to your expectation.On another hand, We are very sorry to hear of the disappointing experience you had during your check-in. In order to restore our quality and build back your loyalty, if you send us more details about your reservation via hande.urer@hilton.com, We would highly appreciate your comments. We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; and we would be very happy to welcome you back for all the good reasons. Sincerely, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

4/10 Médiocre

Mateo

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
Réponse de Tolga Aytan le 3 août 2022
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We understand from the score that we have not met your expectations during your recent stay with us and we wish to apologise for any inconvenience. It would be highly beneficial for us to understand when and how we have let our standards down in order to restore our quality and to build back your loyalty. If you send us more details, we would highly appreciate your comments. It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at the Hilton Istanbul Bosphorus each time you visit Istanbul. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Tekin, Bruxelles

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L établissement et les services du personnel sont impeccables, du directeur a la dame de nettoyage, tous ont été professionnels. Le gros point négatifs est la politique financière de l établissement. Il demande dés l arrivé une provision ou caution pour les éventuels dépenses qu on aurait dans l établissement, comme si nous allions héberger, manger boire et partir en fuyant du hilton. Moi, j ai refusé de payer la caution, et il ont immédiatement vider le mini bar.. comme si je n avait pas de quoi payer 3 canette de coca. J ai du payer immédiatement apres chaque café ou repas que j ai consommer puisque sans caution je ne pouvais plus avoir un compte. Donc, j ai de quoi payer le hilton pour 10 jours pour 3 personnes, mais il ont peur que je ne paie pas 2 cafés que je consomme.. C est vraiment pitoyable. Je ne conseille pas cet hotel, avec cette mentalité, et cette politique de vouloir se rassurer pour la moindre cacahuète, ce n est pas digne d un 5 étoiles.
Séjour de 7 nuits en avril 2022
Réponse de Tolga Aytan le 12 avr. 2022
Dear Valued Guest, First of all, we would like to thank you very much for choosing to stay at the Hilton Istanbul Bosphorus and taking the time to express your feedback. We are very happy to read that your overall experience with us was up to your expectation and you were pleased with the service you have received from our team. On another hand, We wish to clarify that due to hotel procedure we have to get authorisation from guest credit card for their extra services. If they do not have credit card we can have deposit as cash. We are sorry for letting you down in this case. It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at the Hilton Istanbul Bosphorus each time you visit Istanbul. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Hassan Ahmat

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Tolga Aytan le 7 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your review regarding your recent stay with us. Our mission is to always offer the finest in services and We are extremely sorry for letting you down. In order to restore our quality and build back your loyalty, if you send us more details it would be highly beneficial for us to understand when and how we have let our standards down. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around . Kindest regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Ozkan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent accueil et service. C'est pas la 1ère fois que j'y retourne. Accessible partout. On dort très bien.
Séjour de 1 nuit en octobre 2021
Réponse de Tolga Aytan le 1 nov. 2021
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Ozkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent accueil et service. C'est pas la 1ère fois que j'y retourne. Accessible partout. On dort très bien.
Séjour de 1 nuit en octobre 2021
Réponse de Tolga Aytan le 1 nov. 2021
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

4/10 Médiocre

Mamadou

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Hotel moyen pour un 5 etoiles
Refuse de nous donner une chambre communicantes hor quelle était disponible, chambre au niveaux - 1 beaucoup de bruit Petit dejeuner qualité moyen pour un 5 etoiles , a par le.jus d'orange tres bon, Mobilier vieux ,
Séjour de 2 nuits en août 2021
Réponse de Tolga Aytan le 25 août 2021
Dear Valued Guest, Thank you very much for your loyalty to Hilton Istanbul Bosphorus and your valuable feedback. We deeply regret that we were not able to meet your expectations. As we value every single comment and opinion of our valuable guests, we would like to discuss your points regarding the room type you have given with you in more detail at your convenience . If you send us more details(name/last name,confirmation number etc.), We would highly appreciate your comments. Your kind feedback regarding the condition of your room is much appreciated. We would like to kindly inform you that we continuously carry out improvement and maintenance works to ensure the comfort of our guests. Thank you again for your feedback and we hope you will consider staying with us again . Sincerely, Hilton Istanbul Bosphorus

10/10 Excellent

Ahmad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2021

10/10 Excellent

Fuat

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2021
Réponse de Tolga Aytan le 24 févr. 2021
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Ozkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a recommencer
L'hôtel a surpassé ses services et a offre un service de confort. Je me sus senti chez moi à vrai dire
Séjour de 2 nuits en janvier 2021
Réponse de Tolga Aytan le 16 janv. 2021
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2020
Réponse de Tolga Aytan le 5 janv. 2021
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Fadi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Tres bon hotel. Excellent service et personnel aimable, hotel bien entretenu. Emplacement excellent aussi, proche de Nisantasi et du Bosphore. L'hotel est tres grand. La sale du petit dejeuner tres agreeable. Seul reproche: les chambres se font vieilles (mais bien entretenu) et auraient besoin d'un coup de jeune afin de les rendre plus modernes.
Séjour de 6 nuits en octobre 2020
Réponse de Tolga Aytan le 6 déc. 2020
Dear Valued Guest, Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

4/10 Médiocre

Soso, Paris

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very nice hotel but unfortunately walls too thin You could hear everything from your next room and most of the guests around me very noisy !
Séjour de 3 nuits en octobre 2020
Réponse de Tolga Aytan le 19 oct. 2020
Dear Valued Guest, First of all, we would like to thank you very much for choosing to stay at the Hilton Istanbul Bosphorus and taking the time to express your feedback. Your kind feedback regarding the condition of your room is much appreciated. We would like to kindly inform you that we continuously carry out improvement and maintenance works to ensure the comfort of our guests. It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at the Hilton Istanbul Bosphorus each time you visit Istanbul. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Arif Bilen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas parfait mais très bon hôtel.
C'est un bon hôtel un peu vieillot, très bien placé , piscine et petit déjeuner très bien, douche salle de bain pas bien fait tout l'eau coule dehors et pas très bonne insonorisation chambre 701 et 703
Séjour de 5 nuits en juillet 2020
Réponse de Tolga Aytan le 18 août 2020
Dear Valued Guest, We would like to thank you very much for taking the time to rank our property on this platform. It was a pleasure to read of your satisfaction generally on your last stay with us since it is our intention to see that each and every stay meets or exceeds your expectations. We also would like to apologize for the inconvenience regarding the condition of your room and appreciate for informing us. It has been shared with related department head and the raised issues are to be addressed accordingly. We look forward to welcoming you once more to the Hilton Istanbul Bosphorus in the near future. Sincerely, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Karim

Séjour de 1 nuit en juillet 2020
Réponse de Tolga Aytan le 18 août 2020
Dear Valued Guest, We would like to thank you very much for taking the time to rank our property on this platform. It is our intention to see that each and every stay meets or exceeds your expectations. We look forward to welcoming you once more to the Hilton Istanbul Bosphorus in the near future. Sincerely, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
-Petit déjeuner 👍 -Dîner pas agréable vu que j’avais réservé demie portions -Personne m’a fait visiter hôtel -Et les taxis de hôtel c’est des vrais arnaquer
Séjour de 4 nuits en février 2020
Réponse de Tolga Aytan le 5 mars 2020
Dear Valued Guest , Thank you very much for taking the time to let us know about the circumstances regarding your recent stay. Please be informed that our Management Team is reviewing the fact and your comments will not go unnoticed . We would like to restore your faith in the hotel and hope to have the opportunity of welcoming you back at the Hilton Istanbul Bosphorus in the near future. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staffs are very nice Servuceand good. But hotel getting very old and lack the good maintenance even for the glass table cover broken corner easy to get hurt, and hair dryer very dirty. 2 mousqitos found. Etc....
Séjour de 8 nuits en décembre 2019
Réponse de Tolga Aytan le 6 janv. 2020
Dear Valued Guest , We would like to thank you for your loyalty to Hilton Istanbul Bosphorus and for taking your time to review your last stay. Your kind feedback regarding the condition of your room is much appreciated. We would like to kindly inform you that we continuously carry out improvement and maintenance works to ensure the comfort of our guests. We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; We would be very happy to welcome you back. Best Regards, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Ozcan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Tolga Aytan le 8 janv. 2020
Değerli Misafirimiz , Hotels.com üzerinden bizi değerlendirdiğiniz için çok teşekkür ederiz. Genel puanlamanıza bakarak beklentilerinizi karşılayamadığımızı anlamaktayız. Bizlerle daha çok detay paylaşabilirseniz, yorumlarınızı almaktan minnettar oluruz. Sizi çok yakında tekrar ağırlamak ümidiyle, Hilton Istanbul Bosphorus

10/10 Excellent

Loredana

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité d'accueil exceptionnelle, hospitalité, reponses rapides et efficaces en toutes circonstance. Tres belle expérience, a renouveler et recommander !
Séjour de 7 nuits en décembre 2019
Réponse de Tolga Aytan le 13 déc. 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon séjour avec les prestations à la hauteur de mes attentes
Séjour de 4 nuits en octobre 2019
Réponse de Tolga Aytan le 15 nov. 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

MOHAMED EL AMINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Tolga Aytan le 8 oct. 2019
Dear Valued Guest , Thank you very much for choosing to stay at Hilton Istanbul Bosphorus . We understand from the scores that we have met your expectations during your recent stay . It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at the Hilton Istanbul Bosphorus each time you visit Istanbul. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Très bon établissement. Confortable et très bien localisé (près de la place Takssim). Idéal pour les familles. L'ensemble du personnel est très professionnel, acceuillant, sympathique notamment Khayyâm au restaurent du petite déjeuner et Beatrisz au salon du RDC. Nous y avons fait un excellent séjour.
Séjour de 11 nuits en juillet 2019
Réponse de Tolga Aytan le 7 août 2019
Dear Valued Guest , Thank you for taking the time to share your feedback following your recent stay with us. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your kind comments. We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the Hilton Istanbul Bosphorus. Yours sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial à tout point de vue
Super établissement pour visiter Istanbul. Emplacement top : calme mais a proximité de tous les transports en commun - et proche du centre et de la place Taksim ( lieux de vie ) Hotel propre, calme, personnel ultra-agréable, petit déjeuner extraordinaire ( qualité et choix) literie très bonne, grande chambre accueillante, superbe piscine...
Séjour de 7 nuits en juillet 2019
Réponse de Tolga Aytan le 7 août 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les hommes et femmes de ménage sont très gentilles En revanche à l’accueil De l’hotel Aucune sympathie du personnel. Hôtel beau et propre J’ai malheureusement hérité d’une chambre avec une fuite d’eau et remonte d’egout Numéro 096
Séjour de 3 nuits en juillet 2019
Réponse de Tolga Aytan le 19 juil. 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus,during your travels to Turkey. We are glad that overall you enjoyed your stay! On another hand please accept our sincere apologies that we did not meet your expectations as one of our valued guests and for the disappointments you had encountered regards to the condition of your bathroom. We have passed this onto the departments concerned, as we do take this quite seriously. Thank you again for your visit and look forward to welcoming you back soon . Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en mai 2019
Réponse de Tolga Aytan le 22 mai 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Angélique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La vue et l’emplacement Magnifique espace lounge.
Séjour de 5 nuits en mai 2019
Réponse de Tolga Aytan le 17 mai 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . It was a pleasure to read of your satisfaction on your last stay with us since it is our intention to see that each and every stay meets or exceeds your expectations. We look forward to welcoming you once more to the Hilton Istanbul Bosphorus in the near future. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Voyageur vérifié

Séjour de 4 nuits en mars 2019
Réponse de Tolga Aytan le 29 avr. 2019
Dear Valued Guest , Thank you very much for choosing to stay at Hilton Istanbul Bosphorus . We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards. I understand from the scores that we have not met your expectations during your recent stay and I wish to apologize for any inconvenience caused, it would be highly beneficial for me to understand when and how we have let our standards down in order to restore our quality and build back your loyalty. If you send me more details, I would highly appreciate your comments. We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; I would be very happy to welcome you back and I will personally ensure that you receive the level of comfort and service you are accustomed to at Hilton. In the meantime, if I can be of any assistance, please do not hesitate to contact me. Sincerely, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de Tolga Aytan le 1 avr. 2019
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met . We look forward to welcoming you back in near future. Sincerely , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Literie confortable et de bonne qualité personnel très aimable
Séjour de 5 nuits en novembre 2018
Réponse de Tolga Aytan le 12 déc. 2018
Dear Valued Guest, We would like to thank you very much for taking the time to rank our property on this platform. It was indeed a great pleasure to see your satisfaction during your time at Hilton Istanbul Bosphorus. We look forward to welcoming you back in the not too distant future. Warmest regards, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

8/10 Bien

bouchra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2018
Réponse de Tolga Aytan le 25 sept. 2018
Dear Valued Guest , Thank you for choosing Hilton Istanbul Bosphorus during your travels to Turkey . It is our intention to see that each and every stay meets or exceeds your expectations. We look forward to welcoming you once more to the Hilton Istanbul Bosphorus in the near future. Sincerely, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

6/10 Satisfaisant

Maria, Paris

Les points faibles : Propreté et confort de la chambre
Sejour decevant
Chambre sale, menage fait depuis des annees mais pas refait. Serviettes jaunes, et pire une des serviettes contenait de la moisissure et pliee telle quelle. Finalement certains clients ont raison chambre vieillote, tout le 7e etage ne devrait pas etre loue. Balcon se ferme mal, nous avons paye une vue sur Bosphore qui ne sert a rien et vous fait entendre tout le bruit du trafic. Le 8e etage est convenable. Le petit dejeuner au RDC est digne dun 3 etoiles, affreux bruyant, personnel depasse. Un conseil choisissez le petit dejeuner au salon executif, plus relaxant. Buffet a varier en quantite et en qualite. Qualite de la nourriture a surveiller, car certains aliments sont pourris ou moisis.
Séjour de 1 nuit en septembre 2018
Réponse de Tolga Aytan le 25 sept. 2018
Dear Valued Guest , Thank you for taking the time to express your concerns about your stay at our hotel on this platform. We were deeply disturbed to read about your recent experience at Hilton Istanbul Bosphorus and we appreciate the fact that you have let us know so that we can get to the root of the issues and take the necessary corrective action. We thank you once again for the valuable honest feedback, you are one of our valuable guests and we hope that your experiences will not deter you from choosing Hilton Istanbul Bosphorus on your next visit to Istanbul. Best Regards Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Souleymane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 13 nuits en août 2018
Réponse de Tolga Aytan le 3 sept. 2018
Dear Valued Guest , First of all thank you for your continued patronage as a loyal Hilton guest. We are very happy to read that your overall experience with us was up to your expectation and you were pleased with the service you have received from our team. We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; We would be very happy to welcome you back. Best Regards, Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

ALI, Bouhanifia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extra
Positif et à retourner
Séjour de 3 nuits en août 2018
Réponse de Tolga Aytan le 31 août 2018
Dear Valued Guest, Thank you very much for choosing Hilton Istanbul Bosphorus for your stay in Istanbul . It was a pleasure to read of your satisfaction generally on your last stay with us since it is our intention to see that each and every stay meets or exceeds your expectations. We look forward to welcoming you once more to the Hilton Istanbul Bosphorus in the near future. Best Regards , Tolga Aytan Hotel Manager Hilton Istanbul Bosphorus

10/10 Excellent

Huawei, He Ping

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pretty good
Séjour de 3 nuits en avril 2024
Réponse de Tolga Aytan le 24 avr. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

2/10 Horrible

Pavni

Séjour de 1 nuit en mars 2024
Réponse de Tolga Aytan le 24 avr. 2024
Dear Valued Guest,Thank you for taking the time to share your review regarding your recent stay with us. Since we have received 1 point out of 5, we would like to discuss your points with you in more detail at your convenience . If you send us more details, We would highly appreciate your comments. We hope your travel plans will allow you another visit to Istanbul and we will have the pleasure of welcome you again in the nearest future.Best Regards ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

BURHAN, sedro wooley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we stepped into the lobby, the warmth and professionalism of the staff was unmistakable. Ismail and Cenk greeted us with genuine smiles, setting the tone for a wonderful stay. However, it was Özlem Çalışkan, the guest services manager, who truly went above and beyond to make our experience unforgettable. Her beaming smile and supportive demeanor during check-in immediately made us feel welcome and valued. To our delightful surprise, Özlem’s kindness didn’t stop there. She thoughtfully sent us a bottle of exquisite wine and a scrumptious dessert to our room, adding a touch of luxury and personalization to our stay. This thoughtful gesture was not only heartwarming but also showcased the hotel’s commitment to exceptional guest service. The excellence extended beyond the front desk. The housekeeping team deserves a standing ovation for their impeccable attention to cleanliness and detail. Our room was a sanctuary of hygiene and comfort, meticulously maintained to ensure a serene and spotless environment. It was evident that the team takes great pride in their work, contributing significantly to the overall quality of our stay. Furthermore, the room service was nothing short of spectacular. With an impressive menu and astonishingly quick service, it was clear that the hotel has mastered the art of delivering top-notch dining experiences right to the guest's door. Whether it was a late-night snack or a sumptuous breakfast in bed, every order was delivered prompt
Séjour de 2 nuits en mars 2024
Réponse de Derya Sonay le 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Seda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a very nice and clean hotel.the stuff are so nice and friendly.
Séjour de 5 nuits en février 2024
Réponse de Tolga Aytan le 8 mars 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

QUTAIBAH

Séjour de 1 nuit en février 2024
Réponse de Tolga Aytan le 25 mars 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s always a pleasure staying at the Hilton Bosporus. It’s my favourite location, close to everything, clean and beautiful views. Staff is friendly and helpful. The food is outstanding As a female solo traveller always felt safe! Looking forward to see the new renovation!
Séjour de 1 nuit en février 2024

8/10 Bien

Faisal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel. Love the location and staff. But it’s now really showing it’s age. I hope the new renovation will fix the sound issue and housekeeping noise. Otherwise fantastic location and service
Séjour de 3 nuits en janvier 2024
Réponse de Tolga Aytan le 29 janv. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

HO SIK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tolga Aytan le 29 janv. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Hakan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Tolga Aytan le 22 janv. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Hannes

Séjour de 2 nuits en janvier 2024
Réponse de Tolga Aytan le 18 janv. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Engin

Séjour de 2 nuits en décembre 2023
Réponse de Tolga Aytan le 10 janv. 2024
Değerli Misafirimiz,Sizi ağırlayabilme fırsatı bularak memnuniyetinizi öğrenmiş bulunmaktan onur duyduk.Tüm çalışanlarımız sizlere en iyi hizmeti vermeye çalışmaktadırlar, bu çabanın sizler tarafından fark ediliyor olması bizleri ziyadesi ile memnun etmektedir. En kısa zamanda tekrar misafirimiz olabilmeniz dileğiyle, Saygılarımızla ,Tolga AytanOtel MüdürüHilton Istanbul Bosphorus

8/10 Bien

Aiyoub

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Tolga Aytan le 2 janv. 2024
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

8/10 Bien

JOONHONG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Derya Sonay le 30 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MUHAMMAD TOUSEEF

Séjour de 2 nuits en décembre 2023
Réponse de Tolga Aytan le 29 déc. 2023
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious rooms
The rooms are very spacious and the balcony had an amazing view. Everything was great from the staff to the breakfast. Would definitely stay here again.
Séjour de 2 nuits en août 2023
Réponse de Tolga Aytan le 29 déc. 2023
Dear Valued Guest,Thank you for choosing Hilton Istanbul Bosphorus, during your travels to Turkey . Your loyalty to our Brands is very important and we are overjoyed to hear that your expectations were met .We look forward to welcoming you back in near future.Sincerely ,Tolga AytanHotel ManagerHilton Istanbul Bosphorus