Piscine couverte
Vérifier la disponibilité

Avis sur The Isle of Mull Hotel and Spa

4 out of 5
The Isle of Mull Hotel and Spa
Off The A849, Craignure, Isle of Mull, Scotland

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 106." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 106." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 106." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 106." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 106." "

9,0/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

FABRICE

Séjour de 1 nuit en août 2023
Réponse de Gemma le 6 août 2023
Hi Fabrice,Thank you for your review, I am sorry we did not meet your expectations on this occasion, however, without any explanation of what was wrong with your stay its very hard for me to comment. Kindest RegardsGemma

8/10 Bien

jean louis

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Visite à l'île de Mull
Excellent emplacement proche des ferries. Chambres spacieuses. Beaucoup de dénivelés donc d'escaliers... Sommes restés 3 nuits et aucun ménage ni changement de serviettes malgré nos demandes. Dommage
Séjour de 3 nuits en juin 2023
Réponse de Gemma le 17 juin 2023
Dear Jean Louis, Thank you for your review, I am pleased you enjoyed your stay with us and in particular our excellent location. We are very blessed to be in such a beautiful spot. Please accept my apologies for your room not being serviced during your stay, I have addressed this with the housekeeping team who send their apologies that it was missed and they have assured me this will not happen again. We hope that we can welcome you back again soon. Kindest RegardsGemma

10/10 Excellent

Dhevanessh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very warm welcome received upon entering the building. Reception staff were so friendly! Dinner in hotel was superb as well
Séjour de 1 nuit en avril 2024

8/10 Bien

Stephan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location and views; super friendly staff; clean rooms. Windows are single pane and let through a lot of cold air - this is true for the rooms as well as the dining area. Radiators in rooms are too small to compensate for leaky windows. Radiator in bathroom is large, very hot and too close to the toilet - one cannot sit straight on the toilet without burning the left leg on the radiator. Food is too expensive for what it is. Overall, a lovely, slightly dated hotel that is too expensive for what it does.
Séjour de 3 nuits en avril 2024

8/10 Bien

Jocelyn

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice quiet place. Pool shuts at 6pm and opens at 9am the following day which was a disappointment as it doesnt give that much time to use the facility especially if out and about during the day. We were placed in the far end of a wing, room looked good but found out later on when preparing bath that there is no hot water. Reception informed and they said they know about it and currently being fixed, not sure if it can be fixed that night😳 Again, disappointed with lack of candour from staff- we havent been informed. Would have been prudent to let your customers know than them waking up the following morning without any hot water. We were moved to another room. We had dinner in restaurant. Good food. Rema was an excellent front of house. Easy check in and check out. We were informed the following day that water was fixed that night. Good to know.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Elena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jamie

Séjour de 1 nuit en janvier 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable stay. So lovely to have a swim each morning
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Andy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely place for an autumnal get away.
Séjour de 4 nuits en octobre 2023
Réponse de Gemma le 30 nov. 2023
Dear Neil,Thank you for your review, I am so pleased you enjoyed you autumnal getaway and we will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Littleton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delightful surprise on our way to Iona. Really enjoyed the hot tub and sauna.
Séjour de 1 nuit en octobre 2023
Réponse de Gemma le 30 nov. 2023
Dear Littleton,Thank you for you review I am so pleased you enjoyed your stay and in particular the hot tub and sauna. We will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Kenneth E

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and peaceful. Nice bar. Food was very good. Excellent stay over spot for the North Island or Iona. I would chose this place again.
Séjour de 1 nuit en octobre 2023
Réponse de Gemma le 30 nov. 2023
Dear Kenneth,Thank you for your review. I am so pleased you enjoyed the peace and quiet as well as the food we served. I will pass on your compliments to the chef and we will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Dawn, Isle of Arran

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so nice and friendly and it was so handy from the port. We will be back
Séjour de 2 nuits en octobre 2023
Réponse de Gemma le 30 nov. 2023
Dear Dawn,Thank you for your review. I am so pleased you enjoyed your stay with us and found the staff to be friendly. We will look forward to welcoming you back again soon.Kindest RegardsGemma

4/10 Médiocre

Ian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Nice room. Terrible breakfast!
Nice situation and very pleasant room at a reasonable price. However we arrived 20 minutes before check-in and were asked to have a seat and they would let us know when the room was ready. An hour or so later we asked again. We had been forgotten about and our room was ready.Nice room and bathroom. Breakfast was awful. I ordered an Egg benedict which came on a soft cold muffin with a barely warm poached egg and COLD Hollandaise sauce. Horrible! My wife ordered smashed avocado with a poached egg and chilli flakes. what arrived was a slice of cold toast with a scrape of avocado, a cold poached egg with runny egg white and no hint of chilli. Equally horrible! The bar adds 10% to all drinks orders too. Would not recommend eating here.
Séjour de 1 nuit en octobre 2023
Réponse de Gemma le 30 nov. 2023
Dear Ian,Thank you for your review. I am pleased you enjoyed your stay and in particular the location and pleasant room. However, I am very sorry about the breakfast you experienced. This was addressed with the kitchen at the time and they passes on their apologies. Further training has been put in place to ensure these issues do not arise again. We have a new Head Chef in place since your visit and hope that we can welcome you back to enjoy a much improved breakfast offering in the future. Kindest RegardsGemma

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok rum men måste jobba på servicen
Mat var medelmåttig. Spa var litet, men OK. Uppenbart att vårt rum var tillgängligt innan ordinarie incheckning men de ”vägrade” ge rummet i förtid. Receptionisten stod och snackade med städerskan under tiden vi fick vänta på att få checka in (cirka 1,5 timmar).
Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 2 oct. 2023
Dear Anonymous,Thank you for your review. I am pleased you enjoyed your stay and had the opportunity to enjoy the spa area too. If we were unable to check you in when you arrived early before our check-in time your room was not ready. We will always give our guests early access if the room is ready before check-in. I do hope we can welcome you back again soon. Kindest RegardsGemma

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a very relaxing time which commenced with a massage, included a very nice dinner and easy checkout.
Séjour de 1 nuit en octobre 2023
Réponse de Gemma le 2 oct. 2023
Dear Susan,Thank you for your review. I am so pleased you had a lovely relaxing time and enjoyed your stay especially your massage and dinner. We will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Shauna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed here for 2 nights - I was lovely. The ambiance of the main areas were very cozy with a beautiful view of the bay. I had a lovely latte reading a book for the afternoon and even ordered some soup. It was storming outside so a perfect way to spend the day. The room is well equipped and spacious. Dinner options in the restaurant were limited but very good
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 29 sept. 2023
Dear Shauna,Thank you for your review. I am delighted you enjoyed your stay with us and in particular the ambiance and coziness of our main areas along with our well equipped and spacious room and good food. We will certainly look forward to welcoming you back again soon. Kindest RegardsGemma

6/10 Satisfaisant

Nick

Voyage en groupe
Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 25 sept. 2023
Dear Nick, Thank you for your review. I hope you enjoyed your stay with us and we can look forward to welcoming you back in the again soon.

8/10 Bien

flic

Les points forts : Propreté
Les points faibles : Personnel et service
I came for two nights with my friends. Caveat: I'm from the West Highlands and understand the huge staffing problems due to Brexit/cost of living. However the young woman in reception spoke poor English and clearly needed help. She struggled to understand us, and though friendly, was not helpful. Later, my friend rang down to reception and the phone was answered, by someone else, with an enormous sigh. On our second night dining in the restaurant, (a Saturday night) the waiters were clearly rushing our (expensive) dinner as there was nobody else in the restaurant and they wanted to knock off. We took the hint. Other negatives: the pool area is tired and it's a very odd policy to describe the hotel as a 'spa' then charge £25 to use the spa facilities. Our rooms were a long way from reception, down two sets of very grimy looking concrete stairs. The offer of help with bags was very halfhearted, so we lugged them there ourselves. Upsides: lovely reception area, amazing views, and the food is excellent. The beds were comfy, great showers, and the hotel is brilliantly convenient for the ferry. We enjoyed our stay, despite the issues above, and would stay again. However, better staff training and a rethink on the spa policy would turn this into a genuinely excellent hotel.
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 25 sept. 2023
Dear Flic, Thank you for your review and feedback from your recent stay. I am so pleased you enjoyed your stay with us and in particular our lovely reception area, amazing views and excellent food, along with our comfy beds, great showers and our brilliant location. However, it appears that we didn't meet all of your expectations on this occasion and I am very sorry for some of the issues you encountered. We take all feedback very seriously and will be addressing yours with further staff training and maintenance works. We will look forward to welcoming you back in the not too distant future to see all the positive changes we are making. Kindest RegardsGemma

6/10 Satisfaisant

Andrew

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel and spa ?!
Hotel and spa and the pictures on website conjour up images of luxury. It is a good hotel and staff are good. However the swimming pool is not luxurious- take your shoes off outside the changing rooms ? - why Rooms are not cleaned daily as is hotel custom - that’s fine but if you want to do that advertise on your website and be proud of it - if you think that that is what your customers want.
Séjour de 4 nuits en septembre 2023
Réponse de Gemma le 25 sept. 2023
Dear Andrew,Thank you for your review. I am glad you enjoyed your stay and found the staff to be good. I will pass on your compliments to all. Rooms are serviced on request, please accept my apologies if this was not made clear to you on check in. I hope we get the opportunity to welcome you back again soon. Kindest RegardsGemma

10/10 Excellent

Tony

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception, bar, spa and restaurant staff are all excellent. Clair went out of her way to accommodate our requests and the rest of the team all go the extra mile, really good. A few niggles with the one room but not major
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 14 sept. 2023
Dear Tony,Thank you for your 5-star review. I am delighted that you had such a wonderful stay with us and I will pass your compliments on to all the staff and in particular Claire our reception manager. We will certainly look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Oscar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room. Comfy bed. Fresh ground coffee and cafetière in the room is a superb detail. Staff were absolutely brilliant. We didn't eat during our stay but had a really lovely time and a sea swim in the morning. Look forward to coming back.
Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 9 sept. 2023
Dear Oscar, Thank you so much for your 5star review. I am delighted that you had such a wonderful stay and you enjoyed the lovely room, comfy bed and our freshly ground coffee in the room. I will pass on your wonderful compliments to all the staff and we will certainly look forward to welcoming you back again soon were you will the opportunity to enjoy the food next time. Its so great you also got to enjoy a sea swim during your stay, there really is nothing better. Kindest RegardsGemma

2/10 Horrible

Jenny

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de ge le 19 août 2023
Dear Jenny,Thank you for your review. It appears we did not meet your expectations on this occasion and I am truly sorry for that. As you have not left any feedback I am unable to respond accordingly. Kindest RegardsGemma

8/10 Bien

Richard, Paget

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was perfect for our trip and the rooms were in a great condition. The common areas were a bit older but kept with the feeling as shown on Expedia. I would highly recommend the suite rooms as it is comfy and spacious. A few minor quirks but nothing major and we would stay there again. We didn’t get a reservation at the dining room but the pub food on the lower level was great for a night of dining. I would book the breakfast as there are no other options open nearby until 10am unless you drive about 25 min to Tobermory. We can’t comment on the SPA as we didn’t go or see it. Definitely visit Iona if you go and Staffa island if it is pufffin season. We missed the puffins but island was still very cool.
Séjour de 2 nuits en juillet 2023
Réponse de Gemma le 13 août 2023
Dear Richard,Thank you so much for your review and feedback from your recent stay. I am delighted that you had a wonderful stay and found the hotel to be perfect for your trip and that you enjoyed our Seaview suite. They are indeed spacious and have magnificent views over the sound of mull. I am sorry you didn't get the opportunity to use the Spa but hopefully next time and I am so pleased you enjoyed the food we served in our sea deck bar. We will certainly look forward to welcoming you back again very soon. Kindest RegardsGemma

2/10 Horrible

Megan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Gemma le 28 juil. 2023
Dear Megan,I am very sorry we did not meet your expectations on this occasion, its very hard for me to respond without any reasoning behind the review score you have given us. Please contact me directly should you wish to discuss further.Kindest RegardsGemma

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mull break
Excellent location. Great spa and pool
Séjour de 2 nuits en juillet 2023
Réponse de Gemma le 25 juil. 2023
Dear Paul,Thank you for your fabulous review, I am delighted you had such a fantastic stay with us and had the opportunity to enjoy our great spa and pool. We will look forward to welcoming you back again soon. Kindest RegardsGemma

6/10 Satisfaisant

MORVEN

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our garden view room was spacious and comfortable but some of our towels had to be replaced when we checked in as they were stained. Neither the restaurant nor the spa offered the menus advertised online: the spa advised they were still recruiting staff so had a limited menu, and the restaurant reported supply issues which meant they could not offer the same menu. It was clear that some of the staff were still in training so service was a bit haphazard, particularly at breakfast on our first morning. The gardens are lovely and the views are stunning, the hotel ideally located less then a mile from the main ferry terminal at Craignure. We did enjoy our stay but concluded that for the prices charged, there is definitely room for improvement.
Séjour de 2 nuits en juillet 2023
Réponse de Gemma le 25 juil. 2023
Dear Morven,Thank you for your review regarding your recent stay. I am pleased you enjoyed your stay and found the room to be spacious and comfortable, however, I am very sorry that you found stained towels on arrival, I do hope you highlighted this to us and we replaced these for you. I have spoken with the new housekeeping manager who started with us this week and she assures me this will not happen again. Some of our staff are new and are currently going through training and I am sorry that your service was somewhat haphazard. We are working towards improving this in all areas going forward. I hope we can welcome you back again sometime soon to show you the improvements we are making.Kindest RegardsGemma

6/10 Satisfaisant

Jules

Voyage en couple
Les points forts : Personnel et service
The hotel facilities were nice and the views were lovely, but we were allocated a room two and a half floors down from main reception and there was no lift, so had to heave our cases up and down multiple flights of stairs. The room itself was OK, but had a very musty smell, the shower cubicle was in urgent need of an anti-mould spray, and the walls were pretty thin. The staff were all very polite and the food was good.
Séjour de 2 nuits en juillet 2023
Réponse de Gemma le 17 juil. 2023
Dear Jules, Thank you for your review and feedback regarding your recent stay with us. I am pleased you had a good stay with us and you enjoyed the facilities and our wonderful views. I will pass your compliments on to all the staff and the kitchen team for the food you enjoyed. All of your other comments have been duly noted. We will look forward to welcoming you back again soon. Kindest RegardsGemma

8/10 Bien

Albert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sideways room and 2 floors below reception. ( Good reception staff) The hotel photo shows the floor above this. We booked a Spa hotel as well as not as mobile, no car and knowing weather could affect our holiday made sense. A nice wet walk around the shore via a fairy avenue path from Craignure. There is a bus stop at nearby hospital. Initially thought Spa was reasonable, then in following days the showers and foot spas were cold, mud room useless. Although appreciate need for local schoolchildren's learning sessions and managed around these times but this should be clear on booking. Restaurant was great for both views and food, wonderful Chef and staff.
Séjour de 3 nuits en juin 2023
Réponse de Gemma le 8 juil. 2023
Dear Albert,Thank you for your review. I am so pleased you enjoyed your stay and in particular the restaurant, the food and chef and our amazing staff. I will pass on your compliments to all. I am so sorry you did not enjoy your experience in the Spa and please accept my apologies for the water being cold. I have investigated this and apparently our thermostat stopped working but this has now been fixed. I do hope we can welcome you back again to warmer showers in the spa next time. Kindest RegardsGemma

6/10 Satisfaisant

Emma

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
We stayed in a suite which was a bit on the small size, nice but over-priced. The staff were pleasant but the restaurant was full both nights we tried to book and this place is far from other options. The tables were only half full so I guess they were short staffed. We ordered bar food - 2 fries and they took 1 1/2 hours to arrive. We wouldn't stay here again.
Séjour de 2 nuits en juin 2023
Réponse de Gemma le 8 juil. 2023
Dear Emma,Thank you for your review and feedback regarding your recent stay with us. I am sorry we did not meet you expectations on this occasion and that you had such a long wait for your food, this is not usual and was caused by issues with our systems on that particular evening. I hope we get the opportunity to host your stay again in the not too distant future to show you the improvements we are making. Kindest RegardsGemma

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The views and walks were spectacular. The staff was exemplary. The food was excellent, and the rooms were very comfortable. We really enjoyed our stay!
Séjour de 2 nuits en juin 2023
Réponse de Gemma le 8 juil. 2023
Dear Mary,Thank you for your review and 5star review. I am delighted you had such a wonderful stay with us and found the staff exemplary, food excellent and the rooms to be very comfortable. I will pass on your compliments to all the staff and we will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Niamh

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Food service slow. Small portions considering the price
Séjour de 1 nuit en juin 2023
Réponse de Gemma le 27 juin 2023
Dear Niamh,Thank you for your review and feedback from your recent stay. I am so pleased you had an excellent stay with us and all of your comments regarding the food and service have been noted and will be address with the F&B team. Kindest RegardsGemma

10/10 Excellent

Treasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyed our stay! Off the hurried pace in Tobermory.
Séjour de 5 nuits en juin 2023
Réponse de Gemma le 26 juin 2023
Dear Treasa,Thank you so much for your 5-star review. I am delighted you enjoyed your stay with us and we will look forward to inviting you back again soon. Kindest RegardsGemma

6/10 Satisfaisant

TREVOR

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 5 nuits en juin 2023
Réponse de Gemma le 17 juin 2023
Dear Trevor, Thank you for your review. I am pleased you enjoyed your stay and I hope we can welcome you back again soon. Kindest RegardsGemma

6/10 Satisfaisant

Catherine

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en juin 2023
Réponse de Gemma le 9 juin 2023
Hi Catherine,Thank you for your review, I hope you enjoyed your stay with us and had safe journey back home. Kindest RegardsGemma

6/10 Satisfaisant

Kim, Halifax

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Put in a room at the furthest end of the property. Did not like that. Hotel did not seem overly busy yet we were put so far away. Silly thing to complain about, but really did not like that.
Séjour de 1 nuit en juin 2023
Réponse de Gemma le 4 juin 2023
Dear Kim,Thank you for your feedback. I am very sorry that you felt the room was too far away. We were actually quite busy on the night that you stayed with us and all of our classic rooms were fully booked, we did have deluxe rooms and seaview suites available if you had wanted to upgrade from the classic double you booked. Should you wish to return all of our deluxe and seaview suites are closer to the reception area and restaurants. Kindest RegardsGemma

6/10 Satisfaisant

Nancy Elizabeth

Les points forts : Propreté et personnel et service
This property is tired. The rooms are nice but the main areas are very tired. The halls are king and our first room was a good 5 minute walk up and down from the front desk. We had the room changed but the set up is poor. The staff were friendly and accommodating
Séjour de 1 nuit en mai 2023
Réponse de Gemma le 2 juin 2023
Dear Nancy,Thank you for your review regarding your recent stay with us. I am very pleased you found the staff to be friendly and accommodating and you liked the room. Your comments regarding the property and room set up have been duly noted. Kindest RegardsGemma

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Gemma le 2 juin 2023
Hi,Thank you for your review.Kindest RegardsGemma

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Gemma le 2 juin 2023
Hi,Thank you for your review. Kindest RegardsGemma

8/10 Bien

Barry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Gemma le 2 juin 2023
Dear Barry,Thank you for your review.Kindest RegardsGemma

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with limited food options
My room (59) was ok for me as a solo traveler but there was very little storage and if I had gone with my wife for the same time (3 nights) we would have had clothes piled up on a couple of shelves. The tea making facilities were very good with proper coffee and green tea. The hotel location was good although almost anywhere on Mull is good if you take a car as I did. If you rely on public transport your options are limited unless you include taxis. I did not eat in the main restaurant apart from breakfast which had limited choices (I would have preferred a buffet style breakfast myself). I did eat from the bar menu which again a bit limited and the kitchen closes at 9pm (which if you are going for the bird watching as I was is a little early as it is still light so I took the option to eat early and then go back out to catch the last of the sun. I booked this because it was the only one I could find on the island in Hotels.com and I did not want to rely on travelling across on the ferry every day so for future visits I may have to search elsewhere unless they add a few other options. Unless you are birdwatching or hiking there is little to keep the visitor on the island and many of the "roads" are very poor.
View from room 59
Room 59
Room 59
Bathroom of room 59
Séjour de 3 nuits en mai 2023
Réponse de Gemma le 20 mai 2023
Dear Barry,Thank you so much for your review and feedback from your recent stay with us. I am pleased you enjoyed our location and facilities we had to offer. All of your other comments have been duly noted. I do hope your birdwatching was fruitful and you managed to catch sight of all the wonderful birdlife that reside on and around the island. Hopefully you will give us the opportunity to host your stay again soon. Kindest RegardsGemma

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Great food, views and service.
Séjour de 1 nuit en mai 2023
Réponse de Gemma le 3 mai 2023
Dear James,Thank you so much for your wonderful review, I am delighted you had a such a great stay with us and we will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Gemma le 20 mai 2023
Dear Ross, Thank you so much for your 5 star review.Kindest RegardsGemma

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Hotel in Mull
Lovely hotel and friendly staff. Breakfast was particularly good. Spa was nice too.
Séjour de 2 nuits en avril 2023
Réponse de Gemma le 11 avr. 2023
Der William,Thank you for your review. I am delighted that you enjoyed your stay with us and had the opportunity to use the Spa. I will pass your compliments on to all the staff and in particular the breakfast chef. Kindest RegardsGemma

10/10 Excellent

John

Séjour de 1 nuit en avril 2023
Réponse de Gemma le 11 avr. 2023
Dear John,Thank you so much for your 10 out of 10 review.Kindest RegardsGemma

10/10 Excellent

Kurt

Séjour de 2 nuits en avril 2023
Réponse de Gemma le 2 mai 2023
Dear Kurt, Thank you for your great reviewKindest RegardsGemma

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on Mull. Very comfortable room. Friendly helpful staff. Great food.
Séjour de 3 nuits en mars 2023
Réponse de Gemma le 30 nov. 2023
Dear Keith,Thank you for your review. I am so pleased you enjoyed your stay with us and in particular the comfortable room, friendly staff and great food. We will look forward to welcoming you back again soon. Kindest RegardsGemma

10/10 Excellent

Elias

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible island, incredible hotel.
I found this hotel to be an absolute supreme place, it is very cosy and has some incredible views. The service was also really great, always kind, as well as supportive in recommendations on where to go. Some services are closed or to overall people at the hotel, specifically the spa part, and should be prepared to spend a few pounds, though that point was pretty clear in their description. The pool however was open for everyone and it was quite fun to swim there. Food was also very delicious. Overall, I’ll give this place 5/5 it was truly masterclass, great in every way, I really loved it there in mull and it makes one feel alive.
Séjour de 2 nuits en mars 2023
Réponse de Gemma le 24 mars 2023
Dear Elias,Thank you so much for your fabulous review. I am delighted you had such a wonderful stay with us including the service, food and your time in the pool. I will pass your compliments on to all the staff. Its great to know we are getting it right and you have come away feeling amazing from your incredible experience here at the hotel and from this incredible Island of Mull. We will most certainly look forward to welcoming you back again in the not too distant future. Kindest RegardsGemma

8/10 Bien

Phillip

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly hotel to people and their dogs, dog friendly rather than dogs accepted.
Séjour de 2 nuits en mars 2023
Réponse de Gemma le 24 mars 2023
Dear Philip,Thank you for your review, I am so pleased you enjoyed your stay us along with your dog. We love dogs here and are very happy to take time out to say hello to them all and to make sure they are happy and comfortable too.Kindest RegardsGemma

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant
Booked the retreat room with hot tub brilliant relaxing night .staff are friendly and helpful and also give information if you are exploring other areas.woukd definitely re visit
Séjour de 1 nuit en février 2023
Réponse de John le 13 févr. 2023
Thank you for the great review Scott.