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Avis sur Islamabad Serena Hotel

5 out of 5
Islamabad Serena Hotel
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 77 avis sur 128." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 128." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 128." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 128." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 128." "

8,8/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Kamal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en mars 2024
Réponse de KA le 30 mars 2024
Thanks for your feedback and looking forward to see you again!

10/10 Excellent

Martina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.
Séjour de 1 nuit en mars 2024
Réponse de KA le 30 mars 2024
Thanks for your feedback and looking forward to see you again!

10/10 Excellent

Martina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.
Séjour de 3 nuits en mars 2024
Réponse de KA le 16 mars 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Zeba

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
Séjour de 2 nuits en février 2024
Réponse de MM le 23 févr. 2024
Thank you for your feedback and looking forward to see you again

10/10 Excellent

Mohammad Shahid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easily the best hotel in Islamabad
Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.
Séjour de 1 nuit en janvier 2024
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

8/10 Bien

Pervaiz

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Farrah

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay!!
Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.
Séjour de 1 nuit en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Sohail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent overall experience!
Séjour de 5 nuits en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Abid

Its everything wonderful stunning hospitality
Séjour de 1 nuit en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

8/10 Bien

CORP.

Séjour de 4 nuits en novembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

saeed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Possibly the best hotel in Pakistan.
Séjour de 2 nuits en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Jan Alf

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would like to book that again!
Séjour de 3 nuits en novembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Anas

Séjour de 1 nuit en décembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Hon Fung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de KA le 30 janv. 2024
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Waqar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is easily the best hotel in Islamabad and the facilities are world class at a very affordable price
Séjour de 1 nuit en novembre 2023
Réponse de KA le 15 nov. 2023
Thank you for staying with us and looking forward to see you again.

10/10 Excellent

Ronald, Dubai

Séjour de 3 nuits en novembre 2023
Réponse de KA le 2 déc. 2023
Thank you for your feed back and looking forward to welcome you again.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Great stay at the Serena. They have a lot of useful services at the hotel for a business trip, including an ATM, coffee shops and car service. They provided a complimentary local phone with internet and airport pick-up/drop-off. It has very good security and a connection to the Serena Business Complex. Would recommend.
Séjour de 1 nuit en novembre 2023
Réponse de KA le 14 nov. 2023
Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Rebecca

Séjour de 8 nuits en octobre 2023
Réponse de KA le 29 nov. 2023
Thank you for your feed back and looking forward to see you again.

10/10 Excellent

Aleem

Les points forts : Propreté et personnel et service
Serena is good
Séjour de 1 nuit en septembre 2023
Réponse de KA le 20 oct. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Saqib

Séjour de 5 nuits en septembre 2023
Réponse de KA le 26 oct. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Médiocre

Farah

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff wasn’t friendly and the room wasn’t clean
Séjour de 1 nuit en septembre 2023
Réponse de KA le 15 sept. 2023
Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention. I sincerely apologize for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide.

10/10 Excellent

muhammad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
floors should be cleaned better carpet was beautiful but not well kept with stains
Séjour de 20 nuits en août 2023
Réponse de KA le 4 sept. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Saqib

Séjour de 3 nuits en août 2023
Réponse de KA le 15 sept. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Asad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay arrived a 5am staff were helpful and kind
Séjour de 1 nuit en août 2023
Réponse de KA le 18 août 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Rebecca

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around excellent experience at the Serena. The staff are consistently helpful and friendly - from the security to front desk to housekeeping to gym and spa to restaurant staff. They go out of their way to make sure your stay is pleasant. The rooms are excellent - I stayed in two different rooms across two stays and found them both to be comfortable, quiet, and spacious. The gym is excellent, lots of equipment, spacious and with a nice view over the pool (unlike lots of hotel gyms stuck in the basement). I will definitely stay here again on any return visit to Islamabad.
Séjour de 8 nuits en août 2023
Réponse de KA le 18 août 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

8/10 Bien

Pilirani

Séjour de 2 nuits en août 2023
Réponse de KA le 4 sept. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Muhammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best place in Islamabad
Séjour de 1 nuit en juillet 2023
Réponse de KA le 25 juil. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

2/10 Horrible

GUL REHMAN

Séjour de 1 nuit en mai 2023
Réponse de MM le 7 juil. 2023
will take corrective action

2/10 Horrible

SHAFIQ

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent and pro all staff.
Séjour de 1 nuit en avril 2023
Réponse de KA le 2 mai 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

umar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a beautiful property and very 'Serene' Food lagged a little from its beauty.
Séjour de 6 nuits en mars 2023
Réponse de KA le 8 avr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Médiocre

Eriko

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2023
Réponse de KA le 8 avr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Bilal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de KA le 8 avr. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Wahid

Séjour de 1 nuit en février 2023
Réponse de KA le 16 mars 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

8/10 Bien

Liqui Moly GmbH

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en janvier 2023
Réponse de KA le 17 janv. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Shaharyar

Séjour de 3 nuits en janvier 2023
Réponse de KA le 17 janv. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Syed Tanveer

2/10 Horrible

Jamila

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been staying at Serena ISB for the past 5 years. Our previous stay was terrible so the GM at the time promised better service, we have just completed our most recent stay and it was worse. We pay the premium for Serena as we travel with a terminal patient and want the safety and security Serena once brought. It is now just a free for all of people wanting to take selfies in the lobby and attending functions. There is no distinguishment between paying hotel guests and day visitors. Rooms are now run down, no display of etiquette and noise disruption starting as early as 5am on a Sunday morning without prior written warning from the hotel to guests. Was verbally assaulted with physical threats in the hotel lobby by a grown man yet no member of staff offered to help nor do they keep decorum and ask people to queue at reception. This is no longer a five star property and the new GM’s lack of concern for our troubles has urged us to never return and ensure our family and friends do the same. I have travelled the world and never encountered such unbothered staff, despite that special mention to Naeem, Niaz, Abdul Rehman, (a man from northern areas sorry forgot your name), Nassir and Khalid. It seems the people on the ground are painting the picture for the people above to take credit on.

6/10 Satisfaisant

Khurram

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The lobby and other common areas were good. Room was old and dated and not clean
Réponse de KA le 5 janv. 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Humaira, Dallas

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .
Réponse de KA le 24 déc. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Muhammad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations
Réponse de KA le 24 déc. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Mohammad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Heinz-Jürgen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unterkunft ok, über die Stadt muss man nichts sagen...
Réponse de Saad le 9 déc. 2022
Thanks for the feedback.

8/10 Bien

Isabelle

2/10 Horrible

Shaharyar

Les points faibles : Propreté et personnel et service
Check in process was not smooth. The entire check in process took nearly 45 minutes. When I walked into the room, it wasn't clean and there was a rotten and putrid smell coming from it. When I called front desk, I was informed that they don't have another room available. I wanted to leave the property right away but my luggage disappeared and was found an hour later. I checked out and left the property in less than 2 hours.
Séjour de 1 nuit en octobre 2022
Réponse de KA le 4 nov. 2022
Dear Sir,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to room cleanliness and the late check-in process issue. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

10/10 Excellent

Zakia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb.
Séjour de 2 nuits en octobre 2022
Réponse de KA le 24 oct. 2022
Thank you for staying with us and looking forward to welcome you again.

8/10 Bien

Eva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en septembre 2022
Réponse de KA le 3 oct. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Danish

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mr Bilal was amazing, managed the hotel the night we arrived and he set everything right.
Séjour de 4 nuits en août 2022
Réponse de KA le 11 oct. 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Médiocre

Fatima

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check in process is extremely slow, lack of efficiency.
Séjour de 2 nuits en août 2022
Réponse de KA le 22 août 2022
Dear Ms. Fatima,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to slow check-in process. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

8/10 Bien

saulat

Séjour de 1 nuit en août 2022