Young girl on reception took a phone call for 5 minutes whilst I stood at check in. Lift out order. Waiting staff at dinner good but food bad. Asked at the bar for a G&T after and told they had no glasses, did I want something else. Said no, please can you find one. He said they only have 6 and they were in use but if I could wait, he’d go to another locked bar. Came back with a lipstick marked gin glass which I wiped myself. Room walls paper thin, hear the American man next door on the phone for an hour. Next morning, rang own at 6:45 an ordered a soya decaf latte and veggie sausage bap to the room, along with a little jug of soya milk for tea in the room as milk intolerant which was advised on check in. The man at reception said he’d never made a latte before and would go and check if they did vegi sausages which were on the menu. 20 minutes later, 2 male night staff knocked on my door, one carrying the sausage bap and spilled coffee, the other carrying a jug of soy milk. I said awkwardly didn’t they have a tray and they said they never thought. After they left, opening the bap, it was bone dry. I had to walk 15 minutes to reception (no lift) to ask for ketchup. The man on service, who delivered the bap, is not capable of the roll and I do not mean that as a negative against him, it’d wrong of management to have left him alone on a night shift where he could not manage. That’s why I walked as against rang down, it was not fair on that member of staff. Sausages raw, uncooked
