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Avis sur Hilton Birmingham Metropole

4 out of 5
Hilton Birmingham Metropole
National Exhibition Centre, Birmingham, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 193 avis sur 455." "
Note des voyageurs de 8 (Bien), d’après 103 avis sur 455." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 455." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 455." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 455." "

8,2/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

THOMAS

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room very Noisy ! Wc not clean when i arrive ! Very bad smell in the room
Séjour de 5 nuits en juillet 2023

8/10 Bien

Stefano

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024

2/10 Horrible

Joanne

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Overcharged and dirty room
Séjour de 2 nuits en avril 2024

10/10 Excellent

Beverley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel for visiting resorts world, pricey but worth it
Séjour de 1 nuit en février 2024
Réponse de Andre le 7 avr. 2024
Dear Beverley,Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, I hope we will have an opportunity to welcome you back to the hotel very soon. Have a good day!

10/10 Excellent

Rainer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The room was quite and the bed was good. But there was a water leak from the bathroom to the bedroom. The carpet got wet. The caretaker has tried to dry the carpet.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Niamh

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasantly surprised at how nice the hotel was and had everything we needed. Breakfast was particularly good with so many options and I was pleased it wasn’t a standard crappy hotel breakfast that has become the norm for big chains. Great hotel and would stay again. The only downside was that the parking was supposed to be £15 so I was shocked to checkout and see a bill for £30 for staying less than 24hr!
Séjour de 1 nuit en mars 2024
Réponse de Andreea le 28 mars 2024
Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, in particular your experience at Breakfast. I hope we will have an opportunity to welcome you back to the hotel very soon.

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Jayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, very large. They tried to put me in a single bedded room and charge me additionally for breakfast upon arrival although I had paid for a king bed room with breakfast included. I had to query the booking. I didn’t really find this good service.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Liam, WINDSOR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there for a convention and it was very well set up.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Lesley

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Freezing cold room - I thought a window was open but it wasn't . There was a mini plug in heater but you wouldn't want to have that switched on whilst asleep. Room service option virtually non existent, 4 options and very poor quality for the price. Staff very pleasant and rooms and area very clean. There are other hotels in the area I would choose next time.
Séjour de 1 nuit en février 2024

8/10 Bien

Lucy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location if watching something at the NEC!
Séjour de 1 nuit en février 2024

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Next to NEC friendly staff, bed was soo comfy and wonderful breakfast would recommend
Séjour de 1 nuit en février 2024

4/10 Médiocre

james

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was no better than a Travelodge. In fact I have stayed at better and cleaner Travelodges. Food was poor-frozen chips is not what you expect from a Hilton Hotel. Breakfast was a little better with a fairly good selection but a perfect example of how to murder mushrooms. Would not stay again.
Séjour de 3 nuits en février 2024

4/10 Médiocre

Naomi

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Adrian, Doral

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stayed
Séjour de 4 nuits en février 2024

4/10 Médiocre

Deborah

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Irene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I had stayed at this hotel previously and was very happy but this time they gave us a room that was sharing a wall with the lifts and the constant noise of lifts going up and down was unbearable. We asked for another room and they gave us the one next to where we were and you could still hear it but the main problem there was the windows were old and fitted very poorly and there was a very noticeable cold draft all night and the noise isolation was not there at all. I will probably stay there again because it is sooo convenient for NEC but I will request a room as far away from the lifts as possible.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Miss L

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn't return
Really disappointing, broken shower, no toiletries in dispenders, spa is filthy and mobbed with kids. Lots of noise outside the room at night.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Fabio

Voyage d’affaires
Séjour de 1 nuit en janvier 2024

8/10 Bien

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Mel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Cold comfort
I've stayed here before but this time I was allocated a corner room with very little wardrobe space. No fridge again. The air conditioning didn't work to warm the room up but supplied with an electric fan heater. The problem was that the heater and the kettle tripped out the electrics plunging the room into darkness. Maintenance man came an told us about the problem. An unsatisfactory stay.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Claire

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Hotel lovely, room comfy, staff very polite and helpful. Was a big party so was woken in night by drunken revelry in car park of which room was looking out on but that’s no fault of the hotel. Overall would recommend.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very friendly and helpful staff
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Mark

Voyage d’affaires
A disappointing stay.
Unfortunately i felt that this hotel did not live up to the Hilton standard. We arrived late afternoon and found that we needed to wait 20 minutes to check in, the line of people wanting to check in was long. On check in, we were not informed that the restaurant was closed due to a private function, and found that we could only eat at the bar together with 200 other guests. This automatically brings the standard down, as the staff could not professionally cope. We ended up leaving and walking 500m down to another hotel to eat. The rooms were large and comfortable, but the bathroom was ridiculously small (talk about swinging a cat here you couldn't even swing a toothbrush). The shower had old difficult to align taps, meaning that the shower was either to hot or to cold. Overall a very average stay, quite disappointing for a Hilton
Long line at check in
Reception was fully staffed
Tiny bathroom
Comfortable spacious room
Séjour de 1 nuit en janvier 2024

8/10 Bien

Gustavo

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very handy for NEC. Friendly staff. comfy and quiet room.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Derek

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Gareth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton NEC
Staying over for a family trip, great stay
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed it
Lovely overnight stay as a birthday treat after dropping daughter back at university. Enjoyed the use of the executive lounge. Lovely comfortable bed and well equipped room.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Raisa

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Not happy with the room and staff
Séjour de 1 nuit en janvier 2024

8/10 Bien

Emma

Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Marshall

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Fourth stay this year in a Hilton Branded and the worst.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large corporate feel
Nice hotel in good position. Very busy, very noisey too. Bar prices are high as expected with hotels but quality of drinks on draught were poor. Obscure brands. Good hotel for stop offs and shopping but not a couples retreat etc.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Yogesh

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jayne

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michael

Séjour de 1 nuit en décembre 2023

8/10 Bien

Kayleigh

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Beverley

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed
Phone was broken, my daughter went and told them, nothing done so couldn’t order room service from phone, my daughter went and bought drinks up hotel bought food and was still charged room service, flushing the toilet in the morning and water poured through bath drain from toilet, for a Hilton hotel and the price of 195 for one night, I expected more. Travel lodge next time fir me.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

William

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huge christmas party going on, no sleep due to shouting and banging til the ealry hours. Drunk guys inappropriately commented about my teenage daughter, the staff not helpful and when I raised an email complaint, I got an apology only! Premium price for a below-budget hotel
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Laurie-Ann

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great location - An underwhelming stay.
Nice staff, easy check-in service. The room was okay, but expected more for a four-star hotel. Very dated especially in corridors, also found a fake eyelash on the floor of the room, sign that the room wasn't cleaned thoroughly or attentively. Various things in bathroom could have been restocked like pad bags, tissues, lotions etc. Heating reading reviews is a common issue to get working efficiently but once we got it working it was okay. Room service HORRENDOUS do not recommend. Overpriced and underwhelming, the equivalent of pub food. £19 for Vegan Fish & Chips is a ripoff. My boyfriend's food was raw. Thankfully lovely staff removed the charge of the food from bill. But for a four-star hotel we expected a lot better. Spa facilities are not included and require an extra charge for a four-star hotel do not find acceptable. Even if they are separate companies that needs to be signposted better. 90mins for £10 for use of facilities is a bit meh. Also, the spa facilities require as much refurbishment as everywhere else in the hotel. For roughly £400 for three nights, we expected at least a robe in the room. Not worth the price tag. The king-size bed was at least comfortable. We also feel accessing information regarding room service and other amenities needs to be more accessible in the room as well. Overall I would rate this hotel three stars and it is only because of the name of the hotel it gets away with such overpricing. Convenient location but an underwhelming stay.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sons birthday
It was book for my sons birthday and we had a fantastic time and the stay was great
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Benjamin

Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Helen

Les points forts : Personnel et service
Les points faibles : Équipements
Ideal for my trip to resort world. However check in took forever, the queue snaked the whole way around reception and half way up the corridor. Luckily the receptionist was apologetic and very helpful. The room was a disappointment; the heating didn't work so it was freezing when I got in there. A small heater had been provided which soon warmed up the half of the room it was in, but a draft blowing through the wall vents was so bad I had to put the spare quilt in front of the lower one and pile two pillows on top of the lamp to block the higher one!!! Considering it cost £166, I was not impressed.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Gethin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jacqueline

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Jill

Séjour de 1 nuit en décembre 2023