Piscine extérieure

Avis sur Harbour Grand Hong Kong

4.5 out of 5
Harbour Grand Hong Kong
23, Oil Street, North Point, ( MTR Fortress Hill Exit A ), Hong Kong

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 525 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 341 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1009." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon choix
Hôtel proche de la station de métro de Fortress hill. Chambre confortable et vue spectaculaire si vue sur la baie. Nous reviendrons !
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services Manager le 30 nov. 2023
Dear Alain. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

8/10 Bien

Albert

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Guest Services Manager le 25 oct. 2023
Dear Albert. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Margaux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe!
J’avais choisi une chambre vue port et j’ai été surclassée dans une suite vue port d’angle. INCROYABLE! Très belle vue et très confortable. Seul bémol, je fais attention à l’utilisation de la climatisation, j’ai voulu la couper mais l’isolation est très mauvaise, la chambre a chauffé en peu de temps.
Chambre de la suite vue port
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 11 juil. 2023
Dear Margaux. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards, Shinya Lau / Senior Guest Services Manager

8/10 Bien

Isabelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au coeur de Fortress Hill
Installée pendant 20 jours dans cet hôtel pour des raisons professionnelles, j’ai pu apprécier le confort de la literie. Pour des raisons sanitaires il n’y avait aucun autre service ouvert. Mais l’hôtel est au cœur d’un quartier agréable avec plein de commodités à côté. Seul petit bémol, la chambre ne fait pas 31 m² comme indiqué.
Séjour de 22 nuits en juillet 2020
Réponse de Gary Chong / Director of Guest Services le 25 août 2020
Dear Isabelle, Thank you very much for sharing this encouraging review with us. We are pleased to learn that you enjoyed every aspect of the hotel and our services made your stay a comfortable and enjoyable one. Thank you once again for choosing us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards, Gary Chong / Director of Guest Services

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Nous etions a l' etage 37, chambre premier club, avec check in au 41, afternoon tea et boissons et snacks inclus de 18 a 20h.Tres belle vue de la chambre et au restaurant du 41, ou on prend le petit dejeuner.CHambre confortable et propre, hotem excellent pour cette categorie de prix
Séjour de 3 nuits en novembre 2019

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, great harbour view. Friendly and helpful staff. Lots of dining options in hotel and surrounding area. Good connectivity to Central and other areas. Well priced..... good value.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is well kept and clean. Great friendly and helpful staff.
Séjour de 6 nuits en mars 2024
Réponse de Shinya Lau le 25 mars 2024
Dear Ken,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Bien

Marvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Thin walls, sometimes you can hear people from the floor.
Séjour de 3 nuits en mars 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Marvin,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Bien

Kengo

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Attitude of some staffs are terrible, especially when checking in and out. I probably won't use this hotel anymore.
Séjour de 3 nuits en mars 2024
Réponse de Shinya Lau le 9 mars 2024
Dear Kengo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Director of Guest Services

10/10 Excellent

JANET

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay at this hotel. Convenient and close to everything.
Séjour de 1 nuit en février 2024
Réponse de Shinya Lau le 8 mars 2024
Dear JANET,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

6/10 Satisfaisant

Seitaro

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Hon Bong Rex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All worth for money.
Séjour de 3 nuits en février 2024
Réponse de Shinya Lau le 29 févr. 2024
Dear GuestThank you for your review.Looking forward to welcome you again soon.Best RegradsShinya LauDirector of Guest Services

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Francoise

Séjour de 1 nuit en février 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Francoise,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

2/10 Horrible

Man-Wah

Les points faibles : Personnel et service
Frontline staff not welcoming AT ALL. Improvement absolutely needed.
Séjour de 1 nuit en février 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services

8/10 Bien

Gino

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the hotel service was good
Séjour de 3 nuits en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Gino. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Excellent

Ho Leung

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
設施完善
Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Ho Leung. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Excellent

Toshiya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
クラブラウンジが改装中でしたがレストランが専用ラウンジになっていました
Séjour de 3 nuits en janvier 2024
Réponse de Shinya Lau le 26 janv. 2024
Dear ToshiyaThank you for your review.Looking forward to welcome you again soon.Best RegardsShinya LauDirector of Guest Services

10/10 Excellent

Diane

Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Diane,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

jay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
Dear jay. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards, Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Alfred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay and great value for money! We stayed at the Club Deluxe room. The hotel lobby and rooms look very classy, rooms are very stylishly decorated and spacious. The view was a little bit blocked by the building next door, but still pretty and we didn't mind. We love that the hotel location is very near to Fortress Hill Station as well and everything is within walkable distance.
Séjour de 3 nuits en janvier 2024
Réponse de Guest Services Manager le 13 janv. 2024
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Satisfaisant

Vince

Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 13 janv. 2024
Dear Vince. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Masahiro

Voyage en couple
Les points forts : Personnel et service et équipements
スタッフのサービスは良かったです! 気の利いた事をいえるのも大事だと思いました。 部屋のアメニティが少ないのがイマイチなところ! あとは駅も近いし満足でした。
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services Manager le 9 janv. 2024
Dear Masahiro. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

4/10 Médiocre

KELVIN, CAUSEWAY BAY, HONG KONG

Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 29 janv. 2024
Dear KELVIN. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

8/10 Bien

Clement

Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 8 janv. 2024
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Bien

Huang

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 31 déc. 2023
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Punith Kumar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best in the town want view of hongkong city and harbour. Everything is perfect.
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 29 déc. 2023
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

Seung Hee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 30 déc. 2023
Dear Seung Hee. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Dorothy

Séjour de 4 nuits en décembre 2023
Réponse de Guest Services Manager le 28 déc. 2023
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Yue Kit

Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 20 déc. 2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

SU YEON

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 20 déc. 2023
Dear SU YEON. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Service level at poor three star hotel.
Service pretty terrible. One person ordered two food items at the bar. Only got one, as the staff had cancelled the other as it would be too much.. Wanted to order room service, phone picked up and they told us that they were top busy to take the order..
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 18 déc. 2023
Dear Guest, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Victor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 18 déc. 2023
Dear Victor. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Christian, Unterseen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fussläufig an der Fortress MTR station. Phantastisch he Aussicht auf Skyline von Hongkong Island und Kowloon. Sauber, tolles Restaurant im 42. Stock. Kann leider nichts über Preis und Umfang das Frühstücksbuffets aussagen. War sehr zufrieden und werde es wieder buchen.
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 17 déc. 2023
Dear Christian. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Colleen

Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Colleen. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

BO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Bo. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 13 déc. 2023
Dear Samantha. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage

8/10 Bien

Man Yin Edward

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 13 déc. 2023
Dear Man Yin Edward. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

Shiyu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 11 déc. 2023
Dear Shiyu. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

Shoucui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 11 déc. 2023
Dear Shoucui. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

8/10 Bien

HIROYUKI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Shinya Lau / Director of Guest Services le 14 févr. 2024
Dear HIROYUKI. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

6/10 Satisfaisant

Hirofumi

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
施設が古かった
Réponse de Shinya Lau / Director of Guest Services le 8 févr. 2024
Dear Hirofumi. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

8/10 Bien

Jenny

Voyage en famille
Les points forts : Personnel et service
客服十分滿意,前枱、行李和房務員都很禮貌和落力解決客人問題。
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 8 déc. 2023
Dear Jenny. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

8/10 Bien

Chi keung

Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 5 déc. 2023
Dear Chi keung. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Satisfaisant

jay

隔音不佳
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services Manager le 30 nov. 2023
Dear jay, Thank you very much for taking the time to share the review here with us. I am concerned to read of the overall experience did not entirely meet your expectations. Kindly provide your stay record so that we can follow up the deposit issue for your. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

8/10 Bien

Yifei

Séjour de 3 nuits en novembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Yifei. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Bien

Sam

Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Sam. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

PETTY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 22 nov. 2023
Dear PETTY. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Bien

jay

Les points forts : Propreté
Les points faibles : Personnel et service
職員竟然早上無故敲門
Réponse de Guest Services Manager le 22 nov. 2023
Dear jay, Thank you very much for taking the time to share the review here with us. I am concerned to read that the hotel staff knocked your door in the morning. I will look into this matter with concern departments. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager