Avis sur Harbour Grand Hong Kong
Harbour Grand Hong Kong
23, Oil Street, North Point, ( MTR Fortress Hill Exit A ), Hong Kong
Avis
8,6
Excellent
8,6/10
Propreté
8,8/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services Manager le 30 nov. 2023
Dear Alain. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
8/10 Bien
Albert
Voyage d’affaires
23 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Albert
Séjour de 3 nuits en octobre 2023
Réponse de Guest Services Manager le 25 oct. 2023
Dear Albert. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Margaux
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe!
Margaux
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 11 juil. 2023
Dear Margaux. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards, Shinya Lau / Senior Guest Services Manager
8/10 Bien
Isabelle
Voyage d’affaires
22 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au coeur de Fortress Hill
Isabelle
Séjour de 22 nuits en juillet 2020
Réponse de Gary Chong / Director of Guest Services le 25 août 2020
Dear Isabelle,
Thank you very much for sharing this encouraging review with us. We are pleased to learn that you enjoyed every aspect of the hotel and our services made your stay a comfortable and enjoyable one.
Thank you once again for choosing us and we certainly hope to be able to host another wonderful stay for you next time.
Kind regards,
Gary Chong / Director of Guest Services
8/10 Bien
Voyageur vérifié
Voyage d’affaires
26 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
7 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
8/10 Bien
Robert
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mars 2024
10/10 Excellent
Ken
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ken
Séjour de 6 nuits en mars 2024
Réponse de Shinya Lau le 25 mars 2024
Dear Ken,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
8/10 Bien
Marvin
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marvin
Séjour de 3 nuits en mars 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Marvin,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
8/10 Bien
Kengo
Voyage d’affaires
9 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Kengo
Séjour de 3 nuits en mars 2024
Réponse de Shinya Lau le 9 mars 2024
Dear Kengo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Director of Guest Services
10/10 Excellent
JANET
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JANET
Séjour de 1 nuit en février 2024
Réponse de Shinya Lau le 8 mars 2024
Dear JANET,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
6/10 Satisfaisant
Seitaro
8 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Seitaro
Séjour de 3 nuits en mars 2024
10/10 Excellent
Hon Bong Rex
Voyage en famille
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hon Bong Rex
Séjour de 3 nuits en février 2024
Réponse de Shinya Lau le 29 févr. 2024
Dear GuestThank you for your review.Looking forward to welcome you again soon.Best RegradsShinya LauDirector of Guest Services
10/10 Excellent
Daniel
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 8 nuits en janvier 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
10/10 Excellent
Francoise
7 févr. 2024
Francoise
Séjour de 1 nuit en février 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Francoise,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
2/10 Horrible
Man-Wah
2 févr. 2024
Les points faibles : Personnel et service
Man-Wah
Séjour de 1 nuit en février 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services
8/10 Bien
Gino
Voyage en famille
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gino
Séjour de 3 nuits en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Gino. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
10/10 Excellent
Ho Leung
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ho Leung
Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 2 févr. 2024
Dear Ho Leung. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
10/10 Excellent
Toshiya
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toshiya
Séjour de 3 nuits en janvier 2024
Réponse de Shinya Lau le 26 janv. 2024
Dear ToshiyaThank you for your review.Looking forward to welcome you again soon.Best RegardsShinya LauDirector of Guest Services
10/10 Excellent
Diane
24 janv. 2024
Diane
Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau le 22 mars 2024
Dear Diane,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
10/10 Excellent
jay
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jay
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
Dear jay. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards, Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Alfred
Voyage en couple
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfred
Séjour de 3 nuits en janvier 2024
Réponse de Guest Services Manager le 13 janv. 2024
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
6/10 Satisfaisant
Vince
11 janv. 2024
Vince
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 13 janv. 2024
Dear Vince. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Masahiro
Voyage en couple
9 janv. 2024
Les points forts : Personnel et service et équipements
Masahiro
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services Manager le 9 janv. 2024
Dear Masahiro. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
4/10 Médiocre
KELVIN, CAUSEWAY BAY, HONG KONG
9 janv. 2024
KELVIN
Séjour de 1 nuit en janvier 2024
Réponse de Shinya Lau / Director of Guest Services le 29 janv. 2024
Dear KELVIN. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
8/10 Bien
Clement
4 janv. 2024
Clement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 8 janv. 2024
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
8/10 Bien
Huang
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Huang
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 31 déc. 2023
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Punith Kumar
Voyage en couple
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Punith Kumar
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 29 déc. 2023
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
10/10 Excellent
Seung Hee
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Seung Hee
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 30 déc. 2023
Dear Seung Hee. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Dorothy
26 déc. 2023
Dorothy
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services Manager le 28 déc. 2023
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Yue Kit
19 déc. 2023
Yue Kit
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 20 déc. 2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
10/10 Excellent
SU YEON
19 déc. 2023
SU YEON
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 20 déc. 2023
Dear SU YEON. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
4/10 Médiocre
Voyageur vérifié
18 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Service level at poor three star hotel.
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 18 déc. 2023
Dear Guest, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Victor
Voyage en groupe
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 18 déc. 2023
Dear Victor. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Christian, Unterseen
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 17 déc. 2023
Dear Christian. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Colleen
14 déc. 2023
Colleen
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Colleen. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
BO
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BO
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Bo. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
6/10 Satisfaisant
Samantha
Voyage en famille
12 déc. 2023
Les points forts : Personnel et service
Samantha
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 13 déc. 2023
Dear Samantha. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage
8/10 Bien
Man Yin Edward
11 déc. 2023
Man Yin Edward
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 13 déc. 2023
Dear Man Yin Edward. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage
10/10 Excellent
Shiyu
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shiyu
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 11 déc. 2023
Dear Shiyu. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
10/10 Excellent
Shoucui
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shoucui
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 11 déc. 2023
Dear Shoucui. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
8/10 Bien
HIROYUKI
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HIROYUKI
Réponse de Shinya Lau / Director of Guest Services le 14 févr. 2024
Dear HIROYUKI. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
6/10 Satisfaisant
Hirofumi
8 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hirofumi
Réponse de Shinya Lau / Director of Guest Services le 8 févr. 2024
Dear Hirofumi. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
8/10 Bien
Jenny
Voyage en famille
7 déc. 2023
Les points forts : Personnel et service
Jenny
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services Manager le 8 déc. 2023
Dear Jenny. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
8/10 Bien
Chi keung
1 déc. 2023
Chi keung
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 5 déc. 2023
Dear Chi keung. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
6/10 Satisfaisant
jay
28 nov. 2023
jay
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services Manager le 30 nov. 2023
Dear jay, Thank you very much for taking the time to share the review here with us. I am concerned to read of the overall experience did not entirely meet your expectations. Kindly provide your stay record so that we can follow up the deposit issue for your. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
8/10 Bien
Yifei
25 nov. 2023
Yifei
Séjour de 3 nuits en novembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Yifei. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
8/10 Bien
Sam
23 nov. 2023
Sam
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 16 déc. 2023
Dear Sam. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
PETTY
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PETTY
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 22 nov. 2023
Dear PETTY. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
8/10 Bien
jay
22 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
jay
Réponse de Guest Services Manager le 22 nov. 2023
Dear jay, Thank you very much for taking the time to share the review here with us. I am concerned to read that the hotel staff knocked your door in the morning. I will look into this matter with concern departments. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager