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Avis sur Crowne Plaza Belfast, an IHG Hotel

4 out of 5
Crowne Plaza Belfast, an IHG Hotel
117 Milltown Road, Shaw's Bridge, Belfast, Northern Ireland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 513 avis sur 983." "
Note des voyageurs de 8 (Bien), d’après 333 avis sur 983." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 983." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 983." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 983." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Rose-Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lits confortables; petit déjeuner copieux et varié; personnel attentionné, agréable et disponible, toujours souriant; grande salle de bains. Chauffage ne fonctionnait pas toujours dans la chambre alors on a eu froid un soir. Le lendemain, c'était réparé.
Séjour de 8 nuits en avril 2022

8/10 Bien

Christiane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merci pour ce séjour
Agréable très bon rapport qualité prix
Séjour de 2 nuits en août 2019
Réponse de duty manager le 21 oct. 2019
Dear Christiane Thank you for sharing your feedback and for choosing The Crowne Plaza Belfast. Regards Geraldine McLarnon

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de duty manager le 21 oct. 2019
Thank you for choosing The Crowne Plaza Belfast. Kind Regards Geraldine McLarnon

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
Séjour de 1 nuit en août 2019
Réponse de duty manager le 21 oct. 2019
Thank you for staying at The Crowne Plaza Belfast.

10/10 Excellent

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de duty manager le 16 août 2019
Thank you for choosing The Crowne Plaza Belfast. Regards Geraldine Mclarnon

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel équipement, séjour agréable, reposant et calme. Un muet pour se détendre.
Séjour de 1 nuit en juillet 2019
Réponse de duty manager le 28 juil. 2019
Thank you for sharing your feedback during your recent stay. Your feedback is very important to us. Hope we have the opportunity to serve you again in the future. Regards Geraldine McLarnon

8/10 Bien

Franck

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon hôtel pas grand à dire Super espace fitness et belle piscine
Séjour de 1 nuit en octobre 2018
Réponse de duty manager le 9 nov. 2018
Thank you for writing your review. Kind Regards Geraldine McLarnon

10/10 Excellent

Stéphanie, ST MAUR DES FOSSES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable et calme
Hôtel agréable et calme. Petit déjeuner très complet. Personnel accueillant. Nombreux équipements
Séjour de 1 nuit en août 2018
Réponse de duty manager le 22 août 2018
Thank you for sharing your feedback during your recent stay at The Crowne Plaza Belfast. Regards Geraldine McLarnon

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand hôtel un peu trop loin du centre
Grande chambre, avec des lits king size. Grande salle de sport et grande piscine.

8/10 Bien

beatrice, r

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calme et facile d accès. Parking gratuit
2 nuits 4 personnes tourisme.dîners sur place corrects sans être originaux.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Bien pour le travail. Un peu excentré

8/10 Bien

michael, mulhouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bien
hôtel confortable mais environnement limité.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff were absolutely wonderful. We were made to feel most welcome. Top notch. The Foxhalls.
Séjour de 5 nuits en mars 2024
Réponse de Madalina le 20 mars 2024
Good morning Martin, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the hotel and breakfast. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Madalina le 1 mars 2024
Good evening Roy, Thank you for taking the time to review your stay with us. I am glad to see that you had a great stay. We look forward to welcoming you again.Warm Regards, Madalina Constantin

2/10 Horrible

Marc

Séjour de 1 nuit en février 2024
Réponse de Madalina le 21 mars 2024
Good morning Marc, I would like to start by apologizing to you for the inconveniences you might have caused during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards, Madalina ConstantinAssistant Front Office Manager

10/10 Excellent

Julie-Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Experience Manager le 22 janv. 2024
Hi Julie-Ann,Thank you for the 5/5 rating. We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 Excellent

Deepak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was my first time hotel experience. It was good even though there were a slight confusion in the beginning but it was a good experience
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Supervisor le 29 déc. 2023
Hi Deepak, Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon. Warm regards, Robyn.

8/10 Bien

Shirley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice warm rooms.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Experience Manager le 16 déc. 2023
Hi Shirley,Thank you for taking the time to tell us about your stay.I am so pleased to hear that the room was lovely and warm.We hope to have the pleasure of welcoming you again.Warm Regards,Alice S

4/10 Médiocre

Thomas James

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Experience Manager le 3 janv. 2024
Hi Thomas James,Thank you for rating your stay.I am sorry to see that we did not meet your expectations and would be keen to speak with you regarding this.Please contact myself directly to discuss where we could have improved on your experience.We hope that you will choose to stay again.Warm Regards,Alice S

10/10 Excellent

Mark

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 19 déc. 2023
Hi Mark,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

10/10 Excellent

Karen

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 19 déc. 2023
Hi Karen,Thank you for the 5/5 review.We hope to have the opportunity to welcome you again.Warm Regards & Happy Holidays,Alice S

6/10 Satisfaisant

Hayley

Séjour de 2 nuits en novembre 2023
Réponse de Hotel Experience Manager le 22 déc. 2023
Hi Hayley,Thank you for rating your stay.I am sorry to see that we only scored a 3/5 and would be keen to learn more.Please feel free to contact us and discuss this as your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Warm Regards,Alice S

10/10 Excellent

Moira

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were lovely, every one of them.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Experience Manager le 6 déc. 2023
Hi Moira,Thank you for the 5/5 review. I am so pleased to see that all your staff interactions were so lovely and we hope that we will have the opportunity to welcome you again.Warm Regards,Alice S

10/10 Excellent

The first one

Séjour de 3 nuits en novembre 2023
Réponse de Hotel Experience Manager le 16 déc. 2023
Hi,Thank you for the 5/5 review,We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Jill

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 23 nov. 2023
Hi Jill,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Sarah

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 23 nov. 2023
Hi Sarah,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Shaheriyar

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 23 nov. 2023
Hi Shaheriyar,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Gérard

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 14 nov. 2023
Hi Gérard,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

10/10 Excellent

Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Experience Manager le 14 nov. 2023
Hi Lee,Thank you for the 10/10 rating. We hope to have the pleasure of welcoming you again soon.Warm regards,Alice S

8/10 Bien

Stephen

Voyage d’affaires
Les points forts : Propreté et équipements
Great front reception staff, rooms clean and well equipped. Fantastic gym for a hotel, although it can get very busy at peak times due to being a stand alone gym with separate members from the hotel. Main restaurant is on the first floor with good food and breakfast. River bar on the ground floor is where the hotel fails for me. First night experience was being given a menu and placing a drink order, a pint served quickly. Only 3 other tables occupied, waited 20 minutes for my food order to be taken, while watching the male and female staff members flirt with each other and generally not do anything else. Presuming the bar manager was not interested either as he was stood on the other side of the bar next to them. Finally my order was taken, the food was poor, the burger was tougher than an old boot and I couldn’t eat it. I decided the second night that maybe it was just a one off and to give it another try. No flirting as the female member of staff was not working but the food was again badly cooked, a chicken fillet burger that had been butterflied about 4 times and cooked until drier than sandpaper. I would say giver the River Bar a miss when at this hotel.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Experience Manager le 14 nov. 2023
Hi Stephen,Thank you for taking the time to provide such detailed feedback. Please know that we use our guests feedback to help improve and coach our teams in order to provide a better service in the future.I am so pleased to see that the reception and green room teams had such a wonderful impact during your interactions and will be sure to pass your comments onto our chef and bar manager to investigate and coach their teams where required.I do hope that you will choose to stay with us again on your next visit to Belfast and show you that your experience in our bar was an exception.Warm Regards,Alice S

8/10 Bien

Peter

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Work being done on the entrance otherwise very good and a lovely stay!
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Peter,Thank you for taking the time to review your stay with us.Yes, we are currently installing revolving doors at our front entrance. This work is due to be finished in the next couple of weeks .We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Keith

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Keith,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Aidan

Séjour de 2 nuits en octobre 2023
Réponse de Hotel Experience Manager le 23 nov. 2023
Hi Aidan,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Joanna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
clean room, fragrant bedding. nice service, delicious breakfast
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Joanna,Thank you for the 10/10 review. I am so pleased to see that you enjoyed the delicious breakfast and clean rooms.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Wim

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Wim,Thank you for the 10/10 review.We look forward to welcoming you again.Warm Regards,Alice S

4/10 Médiocre

chris

Les points forts : Personnel et service
Les points faibles : Propreté
Nice hotel but disgustingly dirty pool
Nice hotel, staff and rooms in general but the pool and area was disgusting. Also was the only reason we booked the hotel so very dissapointed. Hotel is far out of the town too.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Chris,Thank you for taking the time to review your stay.I am sorry to hear that you had an issue with the pool and will be sure to pass your comments onto the team.We hope that you will choose to stay with us again and show you that this experience was an exception.Warm Regards,Alice S

10/10 Excellent

Emma, Pudsey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel with with an excellent team
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Emma,Thank you for your 5/5 review.I will be sure to pass on your kind words to the team.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay.
The staff made the difference - they did everything to make our stay a very pleasant one.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Sheila,Thank you for your 10/10 review.I am so pleased to hear that the staff had such a wonderful impact on your stay.We hope that you will choose to stay with us again.Warm Regards,Alice S

6/10 Satisfaisant

Manuela

Séjour de 1 nuit en septembre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Manuela,Thank you for taking the time to rate your stay with us. I am sorry to see that you haven't left any feedback and I would be keen to discuss what we could have done to improve your stay.Please feel free to contact me on 02890923500 option 5 so I can learn more and see how we could have improved your experience.Warm Regards,Alice S

10/10 Excellent

Hugh

Les points forts : Propreté et personnel et service
Nice comfortable hotel
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Hugh,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

8/10 Bien

Antonijs

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Antonijs,Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to welcome you again in the future.Warm Regards,Alice S

10/10 Excellent

Toyin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Toyin,Thank you for your 5/5 review.We hope that you will choose to stay with us again.Warm Regards,Alice S

10/10 Excellent

Brady

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seclusion of the property. Third week in Ireland. Needed to rest.
Séjour de 6 nuits en septembre 2023
Réponse de Hotel Experience Manager le 24 oct. 2023
Hi Brady,Thank you for your lovely review.We hope that you will stay with us again.Warm Regards,Alice S

10/10 Excellent

CONOR

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Experience Manager le 7 nov. 2023
Hi Conor,Thank you for the 5/5 review.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belfast Two-Night Stay
Stayed here for two nights of a longer road trip. Check in was extremely quick. Naomi at reception was fabulous!!! She helped my husband and i out on numerous occasions. She had great advice as to where to eat & sightseeing destinations. Breakfast & the lobby bar has great food. Parking was convenient. Hotel is located out of town, so if you dont want to drive in youll have to take a taxi. If we visit Belfast again we would definitely be back staying here
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Experience Manager le 3 oct. 2023
Hi Ashley,Thank you for taking the time to leave such a wonderful review. We are delighted to hear you had such a fantastic 2 nights and I will be sure to pass your lovely comments onto Naomi and the team. I am sure your kind words will make their day.We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S

10/10 Excellent

Enjoy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Experience Manager le 3 oct. 2023
Hi Enjoy,Thank you for the 10/10 rating.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous stay, rooms are super clean and staff is great!!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Experience Manager le 3 oct. 2023
Hi Natalie,Thank you for the 5* review. I am so pleased to hear you had a fabulous stay and will be sure to pass your kind words onto the teams.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Marina

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Experience Manager le 3 oct. 2023
Hi Marina,Thank you for the 10/10 rating.We look forward to welcoming you again.Warm Regards,Alice S

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff! I forgot my charger at last hotel so they kindly charged my phone for me twice!
Séjour de 2 nuits en septembre 2023
Réponse de Front Office le 22 sept. 2023
Hi Monica,Thank you for your fantastic rating following your stay with us. We are delighted to hear how helpful and friendly you found the staff!We look forward to welcoming you back again in the future.Warm RegardsJeanettteFront Office Supervisor

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting friends
Visiting for a wedding, nice room but on the smaller side. Everyone was friendly and helpful. Clean.
Séjour de 5 nuits en septembre 2023
Réponse de Hotel Experience Manager le 17 sept. 2023
Hi,Thank you for taking the time to rate your recent experience.I am so pleased to see that you found the staff friendly and helpful and look forward to having the opportunity to welcoming you again.Warm Regards,Alice S