Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns,but we want to inform that :our hotel near Ben Thanh market-not Phu quoc Market... and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear Sir and Madam !!! Thank you for your constructive feedback following your recent stay with us,We highly appreciate your feedback. Please accept my apologies for breakfast,we will try to do better day after day from your feedback Wishing you continued safe travels and best wishes for you with your family . Merry christmas and happy new year. Best Regards, ACE BEN THANH MANAGEMENT WITH ALL STAFF

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,ACE BEN THANH

Dear Sir And Madam !! Please rest assured that we are taking the appropriat measurements in accordance with the management team to address the problems that you have mentioned. As you might know, Vietnam has experienced a drop in tourists from many countries such as China, South Korea and Japan.... due to the current Coronavirus situation.In order to maintain business we accept low profit prices, but please accept that :you must stay which the room you booked,-superior room is the cheaplest room in our hotel ,with the good price:  most convenient for guest use and optimize the most space for bedroom and living area ,since we publicly inform all our room sizes and info, we feel very sorrythat kind of  room was not in-line with your taste,Still have many kinds of room with different design and we would be happy to upgrade for you  with an extra charge ,can't free of charge as your request last time  BUT WE ALSO UPGRADED THE ROOM WITH THE WINDOW FOC FOR YOU THE NEXT TIME ALREADY , WE TRIED THE BEST UPGRADE 1 TIME ONLY,MUST FAIR FOR ALL OUR GUESTS.We may contact you via your personal email to provide further explaination and improve our offerings.Besides, your feedback is a guideline for us to better train our staff and a platform for us to work on how to make our customer happier .We appreciate you sharing your concerns, The experience you described is not reflecting the quality of service we are usually providing to our guests and especially the most loyal ones  . Sincerely yours,   ACE BEN THANH

Dear Ms.Elizabeth !!! Thank you your staying at our hotel during 1 month with many booking. After the first booking you booked,you CONTINUED TO STAY so we trying the best to serve our guest . Besides many good rating you've given, we notice that some of our service aspects did not meet your expectation, please accept our sincere apology. The experience you described is not reflecting the quality of service we are usually providing to our guests and especially the most loyal ones .Please rest assured that we are taking the appropriat measurements in accordance with the management team to address the problems that you have mentioned. Our main priority is to be able to offer a very well maintained and comfortable atmosphere while retaining the brand spirit of "Well-being at the best price". If you want the bigger room than superior room you booked .please pay the extra charge .we can't free of charge all the time as your request.We may contact you via your personal email to provide further explaination and improve our offerings.Besides, your feedback is a guideline for us to better train our staff and a platform for us to work on how to make our customer happier .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, ACE BEN THANH

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear sir and madam !!!  Your feedback is extremely valuable to us, as we strive to improve with each and every stay.   The experience you described is not reflecting the quality of service we are usually providing to our guests and especially the most loyal ones  .  As you might know, Vietnam has experienced a drop in tourists from many countries such as China, South Korea and Japan.... due to the current Coronavirus situation.In order to maintain business we accept low profit prices, but please accept that :you must stay which the room you booked,-superior room with the good price:  mostconvenient for guest use and optimize the most space for bedroom and livingarea ,since we publicly inform all our room sizes and info, we feel very sorrythat kind of  room was not in-line with your taste,Still have many kindsof room with different design and we would be happy to upgrade for you  with an extra charge ,can't free of charge as your request.Please don't yell at the staff: the desease season must be empty, so must upgrade me in the big room for free,if not i will write bad review .Besides, your feedback is a guideline for us to better train our staff and a platform for us to work on how to make our customer happier  SO PLEASE HAVE A RESPONSIBILITY TO ANY EVALUATION OF YOUR ASSESSMENT OF EXPERIENCE SERVICES.This is the first time we had bad review but that is not true about our sevice.We’ll work hard to fix the issue you experienced but please follow the policy of hotel.We hope you had a great time in Ho Chi Minh city Wishing you continued safe travels. Best regards,ACE BEN THANH HOTEL

Dear Ms.Elizabeth !!! Thank you your staying at our hotel during 1 month with many booking. After the first booking you booked,you CONTINUED TO STAY so we trying the best to serve our guest . Besides many good rating you've given, we notice that some of our service aspects did not meet your expectation, please accept our sincere apology. The experience you described is not reflecting the quality of service we are usually providing to our guests and especially the most loyal ones  .Please rest assured that we are taking the appropriat measurements in accordance with the management team to address the problems that you have mentioned. Our main priority is to be able to offer a very well maintained and comfortable atmosphere while retaining the brand spirit of "Well-being at the best price". If you want the bigger room than superior room you booked .please pay the extra charge .we can't free of charge all the time as your request.We may contact you via your personal email to provide further explaination and improve our offerings.Besides, your feedback is a guideline for us to better train our staff and a platform for us to work on how to make our customer happier .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,   ACE BEN THANH

Dear Ms.Nga Giang !!! Besides many good rating you've given, we notice that some of our service aspects did not meet your expectation, please accept our sincere apology. The experience you described is not reflecting the quality of service we are usually providing to our guests and especially the most loyal ones  .Please rest assured that we are taking the appropriat measurements in accordance with the management team to address the problems that you have mentioned. Our main priority is to be able to offer a very well maintained and comfortable atmosphere while retaining the brand spirit of "Well-being at the best price". If you want the bigger room than superior room you booked .please pay the extra charge .we can't free of charge all the time as your request.We may contact you via your personal email to provide further explaination and improve our offerings.Besides, your feedback is a guideline for us to better train our staff and a platform for us to work on how to make our customer happier .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,   ACE BEN THANH

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear Mr.Joachim !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear Sir and Madam  !!! Thank you for your constructive feedback following your recent stay with us. We truly welcome all constructive and detailed feedback on every aspect of our service to make sure it will not happen again to other guests.  With the discount price for the  room you booked : we must pay salary for all staff to serve you, free buffet breakfast ,electric,water ,fee for washing the tower,drap...so please sympathy for us -With superior room with the good price: simple and most convenient for guest use and optimize the most space for bedroom and living area-we also have many kinds of room bigger with many price suitable with many demands of guests :DELUXE ROOM ,TRIPLE,FAMILY ROOM,VIP ROOM ....Thanks for letting us know. We hope  you had a great time in Ho Chi Minh city  . Merry christmas and happy new year !!!! Best Regards, ACE BEN THANH Management with all Staff.---

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear Sir and Madam !!!! Thank you very much for your can did review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again, thank you for staying at our hotel , We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,   ACE BEN THANH

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,   ACE BEN THANH

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Dear SIR AND MADAM !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.  We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,

Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you.All our staff and management enjoyed OUR GUESTS  staying with us and seeing their  faces each day . It was a pleasure to serve you, very important for our  hotel to provide the best service its guest. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you.All our staff and management enjoyed OUR GUESTS  staying with us and seeing their  faces each day . It was a pleasure to serve you, very important for our  hotel to provide the best service its guest. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you.All our staff and management enjoyed OUR GUESTS  staying with us and seeing their  faces each day . It was a pleasure to serve you, very important for our  hotel to provide the best service its guest. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear MADAM !!! Please accept my apologies for the unexpected inconvenience of your vacation. 1/How our guest reviews work???Our reviews are 100% genuine because you get to confirm that the guest has stayed at our hotel with the link from online agent sent to email of or guest.Naturally, reviews are based on guests’ subjective opinions look like your review -so do you think your review :FAKED? 2/Can you read clearly all information about our hotel again ???-we don't show on website our hotel have pool or bar . 3/With the discount price with big promotion for deluxe room -we must pay salary for all staff to serve you, free buffet breakfast ,electric,water ,fee for washing the tower,drap...so please sympathy for us-The room only for 2 people maximum only-Please don't think:you booked the room ,you can stay how many people you want-on website with your booking we showed clearly :which room suitable with how many guest.Please don't compare our hotel with 5 stars hotel and all the time you talked :"with 35 usd i also can stay in 5 stars hotel-not small hotel like this"-you can check on website of any 5 stars hotel about the price and of course you get what you paid for.4/It was our mistake :not explain clearly about the buffet beakfast:ALL FOOD MUST BE READY TO BE ON A DINING TABLE FOR CUSTOMERS WITH EACH SIGNS,SELF SERVICE-Please understand about that-we can't bring all the food only for your family (you mentioned on review that is  Alcarte,the cheft will cook in the kitchen after receive your order)By the way we also want to remind you :avoid bring the food  AFTER HAVE BREAKFAST FOR LUNCH AND DINNER-THAT IS THE POCLICY.We’ll work hard to fix the issue you experienced but please follow the policy of hotel.   Brgs,

Dear Sir and Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear Sir and Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear Sir and Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear Sir and Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Dear Sir and Madam !!!! Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.

Once again, thank you for staying at our hotel and we’re looking forward to welcome you back in the near future and have another chance to better serve you. We hope you had a great time in Ho Chi Minh city . Wishing you continued safe travels and best wishes for you with your family. Best Regards, ACE BEN THANH Management with all Staff.