Extérieur

Avis sur Mercure Hatfield Oak

3 out of 5
Mercure Hatfield Oak
Roehyde Way, Hatfield, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 100 avis sur 434." "
Note des voyageurs de 8 (Bien), d’après 179 avis sur 434." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 434." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 434." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 434." "

7,8/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

michel

Séjour de 1 nuit en juillet 2019
Réponse de Marie le 17 févr. 2020
Dear Michael, Thank you for your review. Kind Regards Marie

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Personnel pas concerné par les désirs des clients. Lors du petit-déjeuner, les plats vides n'étaient pas immédiatement remplacés. Vous avez besoin de votre propre véhicule, car cet hôtel est assez isolé.
Séjour de 2 nuits en septembre 2019

8/10 Bien

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 5 nuits en septembre 2017

8/10 Bien

Fabrice, Région parisienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hatfield oak Hotel grande banlieue de Londres.
L hôtel est correct pour le prix ,les chambres sont spacieuses et propres, l'accueil souriant.La restauration le soir est correcte aussi et pas trop chére.Le petit déjeuner est copieux et on est accueillli avec le sourire et le service est bon . Le seul petit bémol concerne la douche dont le systeme de mise en route est un peu particulier,et qui coule sans pression (nous avons demandé et obtenu sans problème un changement de chambre à cause de ça, mais cela semble être le cas dans tout l'hôtel). En clair l'hôtel répond bien à nos attentes sur un rapport qualité/prix,la seule déception viens de la douche.

8/10 Bien

James

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Gerry

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 Médiocre

Graham

Les points forts : Personnel et service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 Bien

Mark

Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Janet

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2022

10/10 Excellent

Adam

Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Peter

Voyage d’affaires
Les points faibles : Propreté
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Andrew

Séjour de 1 nuit en octobre 2022

4/10 Médiocre

RICHARD

Séjour de 1 nuit en octobre 2022

10/10 Excellent

William

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Steven T

Les points forts : Propreté et personnel et service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Jason

Les points faibles : Propreté et personnel et service
Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Crystal

Séjour de 2 nuits en octobre 2022

8/10 Bien

OPM

Séjour de 1 nuit en septembre 2022

2/10 Horrible

S

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Peter

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Séjour de 1 nuit en août 2022

4/10 Médiocre

Chi Man Anders

Séjour de 5 nuits en août 2022
Réponse de Duty Manager le 29 août 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Location was good.
Séjour de 1 nuit en août 2022
Réponse de Duty Manager le 29 août 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

8/10 Bien

D A

Séjour de 1 nuit en août 2022
Réponse de Duty Manager le 29 août 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future.

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022
Réponse de Duty Manager le 29 août 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

6/10 Satisfaisant

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Séjour de 1 nuit en juillet 2022
Réponse de Duty Manager le 29 août 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Médiocre

Joyce

Séjour de 1 nuit en juillet 2022
Réponse de Duty Manager le 29 août 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

frederic

Séjour de 1 nuit en juillet 2022
Réponse de Duty Manager le 29 août 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Satisfaisant

Victoria

Voyage d’affaires
Served a purpose but noisy and very impersonal
Séjour de 1 nuit en juillet 2022
Réponse de Duty Manager le 29 août 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Satisfaisant

lee

Séjour de 1 nuit en juin 2022
Réponse de Duty Manager le 29 août 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Bien

Kazuhiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

10/10 Excellent

Nadeem

Séjour de 1 nuit en juin 2022

2/10 Horrible

L

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Missing Shower
I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Séjour de 1 nuit en juin 2022

10/10 Excellent

Aashni

Séjour de 4 nuits en juin 2022

8/10 Bien

Mr H J

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

10/10 Excellent

SHYAMALA

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent for the price!
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Tim

Séjour de 2 nuits en mai 2022

8/10 Bien

Magda

Séjour de 1 nuit en mai 2022

10/10 Excellent

Nathan

Séjour de 1 nuit en mai 2022

10/10 Excellent

Gary

Séjour de 1 nuit en mai 2022

8/10 Bien

Amanda

Séjour de 1 nuit en avril 2022

2/10 Horrible

Anna

Séjour de 1 nuit en avril 2022
Réponse de Craig le 17 avr. 2022
Dear Anna Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. At the Mercure Hatfield, our team do take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 Bien

Voyageur vérifié

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Séjour de 2 nuits en avril 2022
Réponse de Craig le 18 avr. 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Rob

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Craig le 18 avr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 Bien

Paul

Séjour de 1 nuit en mars 2022

8/10 Bien

Raja

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mars 2022
Réponse de Craig le 18 avr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

2/10 Horrible

David

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Séjour de 1 nuit en mars 2022
Réponse de Craig le 18 avr. 2022
Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Satisfaisant

Timothy

Séjour de 1 nuit en mars 2022

8/10 Bien

Alun

Séjour de 1 nuit en mars 2022
Réponse de Craig le 18 avr. 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager