Avis sur Mauna Lani, Auberge Resorts Collection
Mauna Lani, Auberge Resorts Collection
68-1400 Mauna Lani Dr, Kamuela, HI
Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
22 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
8/10 Bien
Marc, france Alsace
19 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very Nice Taste of Little Paradise
Marc
Séjour de 11 nuits en août 2018
8/10 Bien
Benjamin, Chartres
12 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel loin de tout
Benjamin
Séjour de 4 nuits en septembre 2017
10/10 Excellent
Hye Nam
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hye Nam
Séjour de 2 nuits en avril 2024
10/10 Excellent
Liudmila
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liudmila
Séjour de 7 nuits en avril 2024
10/10 Excellent
Katharina
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katharina
Séjour de 1 nuit en avril 2024
Réponse de Pete Alles - General Manager le 14 avr. 2024
Aloha Katharina,Thank you so much for your wonderful review of Mauna Lani. We are delighted to hear that you had a memorable stay and are looking forward to welcome you back soon!Mahalo,Pete
8/10 Bien
Mohammadmehdi, New Rochelle
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammadmehdi
Séjour de 3 nuits en avril 2024
Réponse de Pete Alles - General Manager le 14 avr. 2024
Aloha Mohammad,Thank you for sharing your feedback regarding your recent stay at Mauna Lani. We appreciate your comments and regret to hear that your experience did not meet your expectations in terms of room condition and staff attentiveness. We apologize for any inconvenience you encountered with regards our room product. Your feedback is valuable to us, and we will address these concerns to improve our guests' overall experience. We are glad to hear that you found our staff to be kind and lovely. We hope for the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Thank you again for choosing Mauna Lani.Mahalo,Pete
6/10 Satisfaisant
Antoinette
8 avr. 2024
Antoinette
Séjour de 7 nuits en mars 2024
Réponse de Sergio Caceres - Director of Operations le 14 avr. 2024
Aloha Antoinette, Thank you for taking the time to submit your review of Mauna Lani. We are disappointed to see that we fell short on expectations in some areas. It would be my pleasure to connect with you personally to discuss your experience-- please reach out to me directly at your convenience.Looking forward to hearing from you soon. Mahalo,Sergio CaceresDirector of Operations
8/10 Bien
KEIKO
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KEIKO
Séjour de 4 nuits en mars 2024
Réponse de Pete Alles - General Manager le 8 avr. 2024
Aloha Keiko,Thank you so much for your kind review and look forward to welcome you back to Mauna Lani soon.Mahalo,Pete
10/10 Excellent
Nerina
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nerina
Séjour de 2 nuits en mars 2024
Réponse de Pete Alles - General Manager le 7 avr. 2024
Aloha,Thank you for the wonderful review of Mauna Lani. We are happy to hear you enjoyed the accommodations and the heartfelt service provided by our team members.We are indeed looking forward to welcome you back on the Big Island in the future.Mahalo,Pete
8/10 Bien
William Brooks
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William Brooks
Séjour de 7 nuits en mars 2024
Réponse de Pete Alles - General Manager le 7 avr. 2024
Aloha William,Much Mahalo for your review of Mauna Lani. Glad to see that you enjoyed the facilities and friendliness of our team members.We look forward to welcome you back soon.Sincerely,Pete
8/10 Bien
Michael
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en février 2024
Réponse de Pete Alles - General Manager le 31 mars 2024
Aloha Michael,Thank you for your wonderful review of Mauna Lani and we look forward to welcome you back again very soon.Mahalo,Pete
10/10 Excellent
Ted
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ted
Séjour de 5 nuits en mars 2024
Réponse de Pete Alles - General Manager le 31 mars 2024
Aloha Ted,We appreciate the great review and look forward to welcoming you backMahalo,Pete
10/10 Excellent
Luke
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luke
Séjour de 7 nuits en mars 2024
Réponse de Pete Alles - General Manager le 24 mars 2024
Aloha Luke,We are delighted to hear you had a fantastic experience at Mauna Lani.We are looking forward to welcome you back soon.Mahalo,Pete
4/10 Médiocre
Michael
12 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Michael
Séjour de 7 nuits en mars 2024
Réponse de Sergio Caceres - Director of Operations le 16 mars 2024
Aloha Michael, Thank you for taking the time to submit your review of Mauna Lani. We are disappointed to hear that the level of service did not meet your expectations. It would be my pleasure to connect with you to discuss your experience. Please feel free to contact me directly at the resort.Looking forward hearing from you.Mahalo,Sergio
10/10 Excellent
Julia
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 2 nuits en mars 2024
Réponse de Pete Alles - General Manager le 10 mars 2024
Aloha Julia,Thank you for you wonderful review. Happy to hear you enjoyed the room and apologies if you believe you did not receive the right room category. We could have checked that for you. Appreciate your recognition of the service provided by our concierge Lenny and also your overall experience in our F&B outlets.We look forward to welcome you again soon.Mahalo,Pete
10/10 Excellent
Cameron
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cameron
Séjour de 5 nuits en février 2024
Réponse de Pete Alles - General Manager le 10 mars 2024
Aloha Cameron,Thank you for your shining review of Mauna Lani. It was truly a pleasure to have you with us. We are very happy to hear you enjoyed the accommodations and overall service experience.We look forward to welcoming you again soon.Mahalo,Pete
10/10 Excellent
Jillian
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jillian
Séjour de 4 nuits en février 2024
Réponse de Sergio Caceres - Director of Operations le 10 mars 2024
Aloha Jillian,Mahalo for your wonderful review and we look forward to welcome you back very soon.Sincerely,Sergio
10/10 Excellent
Matthew, Houston
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en février 2024
Réponse de Sergio Caceres - Director of Operations le 10 mars 2024
Aloha Matthew,Thank you so much for your review and candid feedback. I am truly sorry the group in house disrupted your stay with us. Please feel free to contact me directly at the resort to personally discuss your experience.Mahalo,Sergio
6/10 Satisfaisant
Kristin
29 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kristin
Séjour de 2 nuits en janvier 2024
Réponse de Sergio Caceres - Director of Operations le 10 mars 2024
Aloha Kristin,Thank you very much for your review. We are happy to see that you enjoyed the resort grounds and open spaces. We are sorry to see the low scores on service and It will be my pleasure to connect with you directly to discuss further. Feel free to contact me at your convenience.Mahalo for sharing your feedback and look forward to hearing from you soon.Sincerely,Sergio
10/10 Excellent
William
26 févr. 2024
William
Séjour de 2 nuits en février 2024
Réponse de Pete Alles - General Manager le 24 mars 2024
Aloha William,We appreciate the great review and look forward to welcoming you backMahalo,Pete
10/10 Excellent
Jennifer, Olathe
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 7 nuits en février 2024
Réponse de Pete Alles - General Manager le 26 févr. 2024
Aloha Jennifer, Mahalo for your generous compliments to Mauna Lani! We are thrilled to hear you enjoyed your beautiful ocean front room and the whale watching from your lanai. We hope to welcome you back to Mauna Lani again soon! Thank you again for your shining review.
2/10 Horrible
Antony Paulson
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antony Paulson
Séjour de 2 nuits en février 2024
Réponse de Sergio Caceres - Director of Operations le 16 mars 2024
Aloha Mr. Paulson,It was great speaking with you and I am pleased we were able to clarify the miscommunication issue.We look forward to welcome you to Mauna Lani very soon.Mahalo,Sergio Caceres
10/10 Excellent
Douglas
Voyage en famille avec de jeunes enfants, Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 7 nuits en février 2024
Réponse de Sergio Caceres - Director of Operations le 20 févr. 2024
Aloha Douglas, Truly appreciate your feedback. Happy to hear you enjoyed everything Mauna Lani has to offer. Our team is looking forward to welcome you back soon.
10/10 Excellent
Patricia
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 5 nuits en février 2024
Réponse de Sergio Caceres le 20 févr. 2024
Aloha Patricia, Congratulations again on your 50th wedding anniversary. We are happy to hear that you enjoyed our team members, the tours and our dining options. Once again, thank you so much for your review-- we are grateful for your feedback. Looking forward to welcoming you back to Mauna Lani soon!
8/10 Bien
Hannah
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hannah
Séjour de 2 nuits en janvier 2024
Réponse de Pete Alles, General Manager le 14 févr. 2024
Mahalo for your review, Hannah!
10/10 Excellent
Maya
Voyage en couple
29 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Maya
Séjour de 2 nuits en janvier 2024
Réponse de Pete, General Manager le 14 févr. 2024
Aloha Maya,Thank you for sharing your compliments! We're thrilled to hear that your stay was restful.Hope to welcome you back to the Kohala Coast again soon.
8/10 Bien
penelope
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
penelope
Séjour de 4 nuits en janvier 2024
Réponse de Pete, General Manager le 23 janv. 2024
Aloha Penelope,First, thank you for sharing your compliments. We're so happy the resort grounds and the design were to your liking, and we hope to welcome you back to Mauna Lani again soon.However, we're sorry to hear about the technical issues you encountered throughout your visit. We understand that a lack of air conditioning in a warmer climate is unpleasant, so we're disappointed that your stay was not as comfortable as you had hoped.Please don't hesitate to reach out to us directly if there is anything else we may do to resolve the issues you experienced during your visit. Thanks again for sharing your feedback.
8/10 Bien
Joel
13 janv. 2024
Joel
Séjour de 5 nuits en janvier 2024
Réponse de Pete Alles, General Manager le 14 févr. 2024
Mahalo for your review, Joel!
10/10 Excellent
Hanna
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hanna
Séjour de 1 nuit en janvier 2024
Réponse de Pete Alles, General Manager le 22 janv. 2024
Aloha Hanna,Mahalo for sharing your five-star review! We hope to welcome you back to Mauna Lani again soon.
10/10 Excellent
James, Santa Ynez
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en janvier 2024
Réponse de Pete Alles, General Manager le 12 janv. 2024
Mahalo for your compliments, James! Hope to welcome you back to Mauna Lani again soon.
10/10 Excellent
Sophia
Voyage en famille, Voyage en couple
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophia
Séjour de 1 nuit en janvier 2024
Réponse de Pete Alles, General Manager le 12 janv. 2024
Aloha Sophia,Mahalo for sharing your five-star review! We're thrilled to hear that the service and the accommodations were to your liking - our Residences are perfect for large groups, so I'm glad you got the chance to enjoy it.On behalf of the Mauna Lani 'ohana, we hope to welcome you back to the Kohala Coast again soon. A hui hou, or until we meet again!
2/10 Horrible
Dylan, New York
3 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dylan
Séjour de 1 nuit en janvier 2024
Réponse de Miho, Director of Rooms le 12 janv. 2024
Aloha Dylan,Thank you for sharing your review. Our sincerest apologies for the below average experiences you had at check-in, Sunrise Yoga and Surf Shack. While I am disappointed to hear that we missed the mark, I appreciate you sharing your feedback. Thanks again for your transparency, and for visiting us at Mauna Lani this holiday season. If there is anything else we may do to resolve the issues you experienced throughout your stay, please don't hesitate to reach out.
10/10 Excellent
Jonathan
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 3 nuits en décembre 2023
Réponse de Pete, General Manager le 4 janv. 2024
Happy New Year, Jonathan! Thank you for sharing your shining review.
10/10 Excellent
Mihoko
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mihoko
Séjour de 5 nuits en juillet 2023
Réponse de Pete, General Manager le 4 janv. 2024
Mahalo for the five-star review, Mihoko!
10/10 Excellent
Jessica, San Francisco
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en novembre 2023
Réponse de Mauna Lani Team le 30 nov. 2023
Mahalo for your time in reviewing us, we hope you will be coming back soon to your home away from home! A Hui Hou
6/10 Satisfaisant
Sihao
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sihao
Séjour de 7 nuits en novembre 2023
Réponse de Pete Alles, General Manager le 16 déc. 2023
Aloha Sihao,Thank you for sharing your feedback, and for joining us at Mauna Lani this Thanksgiving. As all of our teams strive to create unforgettable experiences for our guests, we're sorry to hear that yours missed the mark.It would be my pleasure to connect with you personally to hear more about the hiccups you encountered during your stay - please feel free to contact me directly.Thanks again for choosing Mauna Lani as your home away from home this holiday season. I look forward to connecting with you soon.
8/10 Bien
Danya
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danya
Séjour de 3 nuits en novembre 2023
Réponse de Mauna Lani Team le 28 nov. 2023
Mahalo for your time rating us. We look forward to your return.
10/10 Excellent
Patrick
Voyage en couple
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 6 nuits en novembre 2023
Réponse de Mauna Lani Team le 28 nov. 2023
Mahalo for your time in rating us, We look forward to your return!
10/10 Excellent
Michelle
11 nov. 2023
Les points forts : Propreté
Michelle
Séjour de 1 nuit en novembre 2023
Réponse de Mauna Lani Team le 28 nov. 2023
Mahalo for your time in rating our property, we look forward to your return.
10/10 Excellent
Joseph
Voyage en couple
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en octobre 2023
Réponse de Pete Alles, General Manager le 6 nov. 2023
Aloha Joseph,We're delighted to hear you had a wonderful experience at Mauna Lani. Thank you for sharing your compliments!Regarding your experience at the spa, we're happy to relay your feedback to the team. Thanks again for sharing your five-star review - hope to welcome you back to Mauna Lani again soon.
10/10 Excellent
Ben, Woodland Hills
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 9 nuits en octobre 2023
Réponse de Pete Alles, General Manager le 6 nov. 2023
Aloha Ben,What a lovely review! Thank you so much for sharing.We appreciate your compliments to the service and the grounds. From our 'ohana to yours, we look forward to welcoming you back to Mauna Lani again soon.
10/10 Excellent
John, Dublin
Voyage en couple
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en octobre 2023
Réponse de Pete Alles, General Manager le 27 oct. 2023
Aloha John,Mahalo for sharing your five-star review! We're delighted to hear that the service and overall experience exceeded expectations.Already looking forward to your return. A hui hou, or until we meet again.
10/10 Excellent
Usuda
Voyage en famille avec de jeunes enfants
11 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Usuda
Séjour de 4 nuits en septembre 2023
Réponse de Pete Alles, General Manager le 11 oct. 2023
Aloha Usuda san,Thank you for choosing Mauna Lani as your home away from home. We're thrilled to hear that your stay was comfortable!Looking forward to welcoming you back to The Legendary Coast again soon.
10/10 Excellent
Lucy
Voyage en famille, Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucy
Séjour de 3 nuits en octobre 2023
Réponse de Pete, General Manager le 11 oct. 2023
Aloha Lucy,Thank you for sharing your five-star review! We're delighted to hear that your stay was restful.Can't wait to welcome you back to Mauna Lani again soon. A hui hou, or until we meet again!
8/10 Bien
Roya
7 oct. 2023
Roya
Séjour de 5 nuits en octobre 2023
Réponse de Pete Alles, General Manager le 6 nov. 2023
Aloha Roya,Thank you for sharing your experience at Mauna Lani! If you have any additional feedback, please don't hesitate to reach out to our team directly.
10/10 Excellent
Manuel, Sylmar
Voyage en famille
4 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 3 nuits en août 2023
Réponse de David Stepetic, Resort Manager le 6 oct. 2023
Aloha Manuel,Thank you for sharing your five-star review!While we appreciate your compliments to the dining options and the grounds, we're sorry to hear that your anniversary dinner wasn't what you had hoped it would be. I'd like to connect with you personally to see how we may resolve some of the hiccups you experienced throughout your stay - please feel free to contact me directly at david [dot] stepetic [at] aubergeresorts [dot] com.Thank you again for sharing your feedback. Wishing you a happy anniversary and looking forward to connecting with you soon.
10/10 Excellent
DAE WON
2 oct. 2023
DAE WON
Séjour de 3 nuits en septembre 2023
Réponse de Pete, General Manager le 11 oct. 2023
Mahalo Dae Won! We appreciate your shining review.
10/10 Excellent
Karen, Stoughton
Voyage en couple
23 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 7 nuits en septembre 2023
Réponse de Pete, General Manager le 23 sept. 2023
Aloha Karen,Thank you for sharing your shining review! We're thrilled to hear that the grounds, the accommodations and the service were to your liking. The zen garden is a hidden gem - glad you enjoy it as much as we do. From our 'ohana to yours, thanks again for your warm compliments. We can't wait to welcome you back to Mauna Lani again soon!
10/10 Excellent
Julie
Voyage d’affaires, Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en septembre 2023
Réponse de Pete, General Manager le 23 sept. 2023
Thank you for your compliments, Julie! We're so happy to hear you enjoyed your stay.Can't wait to welcome you back to the Kohala Coast again soon.