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Avis sur Days Inn by Wyndham Harrisonburg

2 out of 5
Days Inn by Wyndham Harrisonburg
1703 E Market St, Harrisonburg, VA

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 83 avis sur 754." "
Note des voyageurs de 8 (Bien), d’après 161 avis sur 754." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 754." "
Note des voyageurs de 4 (Médiocre), d’après 154 avis sur 754." "
Note des voyageurs de 2 (Horrible), d’après 172 avis sur 754." "

5,6/10

Propreté

6,8/10

Personnel et service

5,0/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Jérémy

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Les chambres ns sont pas très très propre. les murs son en carton. aucun dejeuner, le plancher est tout collant
Séjour de 1 nuit en février 2023
Réponse de Manager le 18 févr. 2023
Hello Jrmy,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Horrible

Claude

Séjour de 1 nuit en octobre 2022
Réponse de Guest Relation Management le 1 nov. 2022
Hello Claude,We aim to make every guest's stay enjoyable, and we apologize if we did not meet your expectations. We would like to learn more about your visit in order to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Horrible

Yves

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour désolant!
L'établissement ainsi que les chambres ont besoin grandement de rénovation, tout laissait à désirer et en plus il n'y avait pas de déjeuner. Au moins les draps et les serviettes étaient propres. Nous ne comprenons pas pourquoi les chambres sont encore louées dans cet état. Un vrai vol pour $115. Nous n'y retournerons plus.
Séjour de 1 nuit en octobre 2022
Réponse de Guest Relation Management le 6 nov. 2023
Hi Yves,Thank you for your feedback regarding your recent stay at our hotel. We understand your concerns about the need for renovation and the condition of the rooms. Your comfort and satisfaction are important to us, and we take your comments seriously. We will review and address the issues you've mentioned to make necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Marie-Pier

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 21 sept. 2022
Hello Marie-Pier, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé mais cet endroit ne mérite pas qu'on s'y arrête. Ma femme s'est blessée sur le devant de la jambe avec un support de fer qui dépassait sous le matelas et qu,on ne pouvait voir a cause de la jupe de lit qui le cachait. Sa jambe est encore douloureuse. De plus le robinet du lavabo coulait sur le comptoir lorsqu'on l'utilisait et il y avait aussi de l'eau sur le plancher. Nous nous attendons a un dédommagement pour ce déplorable désagrément. On faisait confiance a votre service pour le choix d'une chambre, mais nous sommes très déçus.
Séjour de 1 nuit en janvier 2020
Réponse de Paul le 3 févr. 2020
My apology. We provide best value to all of our guests and it is disappointing to learn on your unpleasant stay. We appreciate your feedback and address the issues you mentioned. Thank you.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Dans la chambre l'unite de chauffage tres sale, dejeuner continentale pas tres copieux
Séjour de 1 nuit en janvier 2020
Réponse de Pankaj le 1 févr. 2020
Mis disculpas. Sus comentarios son muy importantes para nosotros. Nos ayudará a mejorar nuestros productos y servicios. Bríndenos otra oportunidad para brindarle la mejor experiencia.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Paul le 18 déc. 2019
Thank you. We are glad that your recent stay with us was a satisfying and comfortable one. We like yo provide you with same level of excellent service on your next visit

2/10 Horrible

Lucien

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas ici ...
Sale...wifi ne fonctionne pas dans la chambre. Dejeuner cheap. Cher .
Séjour de 1 nuit en janvier 2019
Réponse de Pankaj le 26 janv. 2019
Mes excuses. Nous avons un support technique 24h / 24 pour les problèmes liés à Internet. S'il vous plaît laissez-nous savoir tout de suite s'il y a quelque chose qui rend votre séjour peu satisfaisant.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour correct , chambre propre , mais déjeuner continental mediocre
Séjour de 1 nuit en novembre 2018
Réponse de Pankaj le 23 nov. 2018
Nous apprécions vos commentaires. Bien que notre petit-déjeuner dépasse de loin les standards de notre marque, toutes mes excuses pour votre insatisfaction.

4/10 Médiocre

Johanne, Quebec,canada

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Etat délabré de la chambre, couvertures, dejeuner pauvre, odeur de cigarette intense dans la chambre, bruyant, beaucoup trop dispendieux
Séjour de 2 nuits en novembre 2018
Réponse de Paul le 16 nov. 2018
Mes excuses pour ne pas avoir dépassé vos attentes. Vos commentaires sont importants pour nous et nous espérons que vous envisagerez de rester avec nous à l'avenir.

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Motel très bien
Bel endroit situé près de tout et de l’autoroute.
Séjour de 1 nuit en août 2018
Réponse de Pankaj le 20 sept. 2018
Thank You

2/10 Horrible

JUlie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shity place
Arrivée avec réservation , 70 min avant d avoir la chambre. Nous avons visité 5 chambres déjà habité avant de finalement avoir notre chambre. Incompétence extrême !!!!! Je ne comprend pas que hôtel.com offre cet hôtel . Pitoyable!!!
Réponse de Paul le 16 mai 2018
My apology

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Réponse de Paul le 3 mai 2018
Thanks

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Réponse de Paul le 3 mai 2018
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Réponse de Paul le 3 mai 2018
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Road stop en route pour la Floride
Après 11 heures de route nous avons arrêté pour la nuit à Harrisonburg.
Réponse de Paul Patel le 25 janv. 2016
Gracias por sus comentarios. Los usaremos para proporcionar el mejor valor posible para todos nuestros huéspedes. Espero verte pronto

6/10 Satisfaisant

Pierre

Les points forts : Confort de la chambre
Réponse de Paul le 9 janv. 2016
Thank You

10/10 Excellent

Jenpeupu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Paul le 30 août 2014
Thank You. We appreciate your high marks. General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Motel OK
Tout était selon la description et près des services. Tout était convenable sans plus. Propre et fonctionnel.
Réponse de Paul Patel le 25 janv. 2016
Me alegro de que te guste nuestra ubicación y servicios. Usaremos sus comentarios para proporcionar aún más valor a nuestros clientes. Gracias.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Good value price
Old but ok

8/10 Bien

Sergio

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Sergio,We appreciate you choosing our hotel for your stay and are delighted to hear you had a positive experience! If you have any additional feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price, wish the lack of breakfast had been on the website.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your input regarding the breakfast information on our website, which we will review for future updates. Your comments are valuable to us as we aim to enhance our guests' experience.

6/10 Satisfaisant

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 4 mars 2024
Hi Mary,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Horrible

Denise

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff can't make up for the lack of cleaning and noise.
Séjour de 7 nuits en février 2024
Réponse de Guest Relation Management le 29 févr. 2024
Hi Denise,Thank you for your feedback regarding your recent stay at our hotel. Ensuring a clean and peaceful environment for our guests is a top priority, and it's disheartening to learn that we fell short in meeting your expectations in these regards. We take your feedback seriously, and we will address these issues with our housekeeping and management teams to ensure that necessary improvements are made. Additionally, we will review our noise policies and procedures to minimize disturbances for our guests and provide a more tranquil environment. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Horrible

Jose

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just so you know, they didn't clean my room or take out the trash or bring my towels all week, I had to go pick it up from the office in the afternoon when I got home from work.👎👎👎👎
Séjour de 4 nuits en février 2024
Réponse de Manager le 10 févr. 2024
Hello Jose,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address this with our housekeeping team to ensure this does not happen in the future.

8/10 Bien

christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Internet was a bit spotty, great stay
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 6 févr. 2024
Hi Christian,Thank you for your feedback! We're glad to hear that you had a great stay overall. Providing reliable internet service is important to us, and we will look into this issue to ensure it is addressed promptly. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Satisfaisant

Linus

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Linus,We appreciate your recent stay at our hotel. If there is any feedback you would like to share with us, please reach out to our team directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Pamela,We are thrilled to hear that you had an exceptional stay at our hotel! Our team strives to provide outstanding service, and we are glad that we were able to meet your expectations. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back for another outstanding experience in the future.

2/10 Horrible

Fani Yoana

Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Fani Yoana, We're sorry to hear that you had a less than satisfactory experience during your stay. We would encourage you to reach out to us directly so that we can address any specific issues you encountered. We appreciate your feedback and hope to have the opportunity to improve your next visit.

4/10 Médiocre

Jack

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 2 janv. 2024
Hi Jack,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your input, as it allows us to assess and improve our services. We value your feedback and would appreciate any specific suggestions you may have on how we can enhance our services or amenities. Your comments will help us identify areas where we can make improvements to provide a better experience for our guests. We hope that you will consider staying with us again in the future, as we would welcome the opportunity to exceed your expectations and provide you with an excellent stay.

2/10 Horrible

Krystal

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never again. I booked 2 rooms for my sister and I to go tubing. Check in was at 3 and I had a reservation at 4:00 to go snow tubing. When I arrived to the room, the bathroom had stained towel and my telephone wasn’t working so I called the front desk from my personal phone. Letting them know my towels are dirty and my phone doesn’t work.The maintenance man came and said he’ll bring a different phone. Then the house keeper came and brought me a stack of towels that appeared to be discolored from multiple uses and had a nerve to tell me they were still damp and was that okay. I told her no, I want fresh towels. So she finally brought new ones. Then my sister who’s room was across from mine had a pair of dirty underwear hanging on her bathroom door. She told the house keeper and she disposed of them. By this time we had to leave for our reservation so by the time we got back, still no phone. So me and my sister went to the front desk and asked for refund so I could go elsewhere. The lady at the front desk said she had to talk to the OWNER. The owner said he couldn’t get a refund bc 3 hours had past. I asked to speak to the manager personally, the staff member said I couldn’t talk to her or get her number. By this time I’m furious because our conversation was going nowhere so we all just packed all our stuff and went back home the same night…the place was filthy, the whole building smelled terrible and the people next to us were arguing so loud and appeared to be drug addicts.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 19 déc. 2023
Hi Krystal,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Rebecca,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay.

8/10 Bien

Virginia

Séjour de 2 nuits en décembre 2023
Réponse de Guest Relation Management le 26 déc. 2023
Hi Virginia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HORRIBLE
The front desk staff was horrible and not able to check me in with out calling the manger, she was very rude and manager was not useful this place is horrible, I stayed somewhere else
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 6 déc. 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. We take your comments seriously and assure you that we will address the matter with the front desk staff to prevent similar incidents in the future. Additionally, we will review our procedures to ensure a smoother check-in process and improve our guest service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Days in Harrisonburg sucks.
Terrible. Old outdated. Mold in bathroom. Towels are old. Microwave didn’t work. I had to beg for extra towels the next day. Dirty windows. 13inch tv. Was locked out of my room with no explanation.
Séjour de 3 nuits en novembre 2023
Réponse de Guest Relation Management le 21 nov. 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. The presence of mold, outdated amenities, non-functional microwave, and other cleanliness concerns are completely unacceptable. We take your comments seriously, and we will conduct a thorough investigation into the issues you've raised to ensure that necessary improvements are made. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.

4/10 Médiocre

James

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Better than camping, but that’s it.
We saw a roach in the bathroom as soon as we got in. No other rooms to change out to. Also, housekeeping left a clipboard with scrap papers/notes on them. The non-blank side of the scrap paper consisted of past guests names and portfolios as well as the in-house guest list of all guest names, room numbers, and dates of stay.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi James,Thank you for your feedback regarding your recent stay at our hotel. I assure you that we take this matter very seriously, and we will conduct a thorough investigation into the pest issue and the inappropriate handling of guest information. Immediate steps will be taken to rectify these issues and prevent them from recurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Médiocre

Jim

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly Staff, butt
The staff was super friendly and helpful, but this motel is in need or complete renovation. From switch plates falling off the wall, mold growing on the wall and ceiling leaking.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Jim,Thank you for your feedback regarding your recent stay at our hotel. I want to assure you that your feedback is taken seriously, and we will address these issues immediately. Your comments about the switch plates, mold, and ceiling leaking are deeply concerning, and we will conduct a thorough investigation to address and rectify these maintenance issues. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Horrible

Anna

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i was very displeased with this hotel. when we walked into our room there was an unpleasant smell. the bathroom counters were sticky and dirty and it was clear the sink and shower had not been cleaned in a very long time. the towels that were folded up in our room had mascara and other makeup on them and had been folded up to appear clean. the bed had stains all over the comforter and sheets. there was mascara on the pillows and hair in the bed. the sheets had clearly not been washed. the room was very unclean and I will not be coming back to stay another time.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Anna,This is not the standard we aim to uphold, and we appreciate you bringing it to our attention. I assure you that we will thoroughly investigate and address the concerns you've raised with our housekeeping team to prevent such issues from occurring in the future. Your experience is not reflective of our usual standards, and we are committed to making the necessary improvements. We value your input, and we hope to have the opportunity to regain your trust in the future.

2/10 Horrible

Joseph

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Joseph,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Horrible

Julia Miles

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst Hotel booked Days Inn Harrisonburg Va
Last minute booking! Booked Non smoking room. Room reeked of smoke.I had to clean room and put in air freshners to stand the musty odor. Curtains stinked of smoke odor. Dustball around baseboard of room, bathroom floors dirty not mopped trash particles on floors. Bathroom and room grossly out dated ,tub has rounded floor surface slippery and I fell backwards out of tub no rubber surface on tub floor very slippery and unsafe, hand rail on opposte side of tub, if you short you can not reach it. I DID HAVE MUCH SORENESS NEXT DAY FROM FALL. To top it off a Roach was found in bathroom next to the COFFEE Pot.Yes the coffee pot is in the bathroom. How sanitary is this! I was miserable all night. Had to sleep with light on afraid what else might be crawling around in there. That slippery tub really upset me after I fell. NOT SURE WHO MANAGING THIS PLACE BECAUSE THE NAME WAS REMOVED FROM WALL THAT SAYS MANAGER. IT SURE IS GIVING DAYS Inn WYNDHAM A BAD REPUTATION. I will never stay under this name again and will not recommend this place to anyone. I WANT MY MONEY BACK.. Beware if you are booking Here. The eyes and pictures shown are deceiving.They did fix the TV that wasn't working. Staff trying to work with what they have. The microwave is a fire trap waiting to catch fire, there are black spots in it exposed, was afraid to try it. Don't waste your money. Repeat Wyndham I Want my money returned! Nightmare!
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Julia,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Médiocre

Barbara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not recommend
Room smelled musty, but was better once we turned on heater. Bed sheets were stained and would not stay on mattress. No where to sit except on beds. No extra toilet paper in bathroom. Will not stay there again!
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Barbara,Thank you for sharing your feedback about your recent stay. We take cleanliness seriously, and we will address the concerns with the musty smell and stained bed sheets promptly. Additionally, we will review our room amenities and housekeeping procedures to ensure that our guests have a comfortable and well-supplied stay. Your feedback is important to us, and we hope to have the opportunity to make amends and provide you with a much-improved experience in the future.

4/10 Médiocre

Karen

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property needs to be updated. The towels are no longer even white and very poor quality. No reason to stay here except it was the least expensive we could find.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Karen,We appreciate your feedback regarding the property. We apologize for any disappointment you may have experienced. We will take your comments into consideration as we continuously work towards enhancing our guest experience. Thank you for choosing to stay with us.

8/10 Bien

napa

Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 6 déc. 2023
Hi Napa,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Médiocre

Kevin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only one of the wall outlets worked. Mold and water stains on ceiling . Stains on sheets, & pillow cases. Fridge had mold in it.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 14 nov. 2023
Hi Kevin,Your experience does not align with the standards we strive to uphold, and we want to assure you that we take these matters very seriously. Our maintenance team will inspect and fix the electrical outlets, and our housekeeping team will conduct a thorough investigation into the cleanliness concerns, including the presence of mold. We will also address the stains on the sheets and pillowcases to ensure our guests have a comfortable and hygienic stay. We value your feedback and hope to have the opportunity to regain your trust during any future visits.

6/10 Satisfaisant

Barry

Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 14 nov. 2023
Hi Barry,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Médiocre

Cynthia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
to be fair it’s just a motel, but it could’ve been cleaner for sure, and I’m not just talking about spraying Lysol everywhere! I told the front desk we were traveling with somebody who couldn’t do steps, they thanked me, and when I came back an hour later to pick up the keys, they put us on the top floor!
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 14 nov. 2023
Hi Cynthia,Thank you for choosing to stay with us and for sharing your feedback. Your concerns are taken seriously, and we want to assure you that we will investigate and address these issues promptly. Our housekeeping team will review and enhance their procedures to ensure a more thorough and satisfactory cleaning process. We also understand the importance of providing suitable arrangements, especially when there are mobility restrictions. We will review our communication and check-in processes to prevent such situations in the future. We value your feedback and hope to have the opportunity to provide you with an improved experience during any future visits.

2/10 Horrible

Lindsay, Scarborough

Les points faibles : Propreté et équipements
Very dirty and run down and smelled terrible. I immediately turned the keys to the front desk before I even entered the room.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Lindsay,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced. We take cleanliness and maintenance very seriously, and we will address your comments with our team. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Satisfaisant

Stevens

Les points forts : Personnel et service
Les points faibles : Équipements
Cost was reasonable but facility is dated. Bedding and towels were old, tv service poor, no breakfast.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 12 nov. 2023
Hello Stevens,Thank you for sharing your feedback with us. We appreciate your comments about our reasonable pricing. We apologize if our facilities did not meet your expectations and for any inconvenience caused by the dated bedding and towels. Please know that we continuously strive to improve our services and guest experience. We appreciate your feedback regarding the TV service and lack of breakfast. We hope to have the opportunity to better serve you in the future.

2/10 Horrible

young, Manassas park

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Please get rid of the mold at least in the bathroom
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 8 nov. 2023
Hi Young,Thank you for your feedback regarding your recent stay at our hotel. Rest assured that we will address this issue immediately. Our housekeeping team will thoroughly inspect and clean the affected area to ensure a mold-free environment for our guests. Your feedback helps us identify areas for improvement, and we are committed to rectifying the situation to provide a more pleasant stay for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Médiocre

Karen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is very old and dirty. The TV provided could barely be viewed as the screen was so small.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 7 nov. 2023
Hi Karen,Thank you for sharing your feedback about your recent stay at our hotel. Maintaining a clean and comfortable environment for our guests is a top priority, and we clearly fell short of your expectations. We appreciate your feedback, and please be assured that we will investigate the issues you've mentioned and take necessary steps to address them promptly. We hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.