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Avis sur Red Lion Hotel Harrisburg Hershey

3 out of 5
Red Lion Hotel Harrisburg Hershey
4751 Lindle Rd, Harrisburg, PA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 391 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 315 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 182 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1001." "

7,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

André

Séjour de 1 nuit en avril 2022
Réponse de Randy le 27 avr. 2022
Dear Andre, Thank you for your business and rating. 10/10 is fantastic news to our team. We hope to welcome you back again. Kind regards, Randall J. Stuart, CHA, CHME General Manager

6/10 Satisfaisant

Patrick

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Needs a bit of an update.
The property is a bit run down. Wallpaper was peeling in our room, and the carpet looked and felt a bit dingy. The pool was enjoyable, though.
Séjour de 1 nuit en décembre 2021
Réponse de Randy le 31 déc. 2021
Dear Patrick, Thank you for taking a moment to share your visit with us. My apologies for the condition of your assigned guest room. I will have the room inspected to ensure the wall vinyl is addressed. We appreciate your business and wish you a happy New Year. Best regards, Randall J. Stuart, CHA, CHME General Manager

10/10 Excellent

Santiago, Lorraine, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon emplacement et excellent hôtel
Nous sommes une famille de 5 enfants et 2 adultes et nous avons trouvé l'hôtel spacieux et propres avec beaucoup d'activités sur le site même pour occuper nos enfants. L'emplacement est idéal pour visiter les alentours de la ville et pour notre part nous allions pour visiter Hershey town.
Séjour de 1 nuit en juillet 2018
Réponse de Geri le 28 août 2018
Hello Santiago, Thank you for your review of an excellent experience at the hotel. We are excited you and your family had a great time at all of our outdoor amenities. We invite you to come back next time your plan a family vacation. Sincerely, Geri Osborn, Rooms Division Manager

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone
Séjour de 1 nuit en avril 2024
Réponse de Randy le 16 avr. 2024
Thank you for your business and rating, James. We are thrilled to learn that you had a wonderful experience with us. We hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and professional
Séjour de 1 nuit en avril 2024
Réponse de Randy le 7 avr. 2024
Thanks for sharing your Red Lion Hotel Harrisburg Hershey visit with us. Clean and accommodating are qualities we want everyone to experience when they visit the friendliest hotel in the country. We appreciate your business and hope to welcome you back again.Friendliest regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Walter

Voyage en famille avec de jeunes enfants, Voyage en famille
Check in was quick, efficient and very welcoming.
Séjour de 2 nuits en mars 2024
Réponse de Randy le 2 avr. 2024
It's wonderful to read your recent stay was very good. We appreciate when a valued guest shares their experience with us. Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Kirstie A

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service was great. Randy the owner contacted me after my stay, because I was disappointed due to the hot tub not working. He made everything right by me, and gave me a complimentary stay for the inconvenience. Many hotels wouldn’t do that, but this one did and I appreciated it very much. The rooms are nice and clean. Parking is convenient also. I do recommend this hotel for your getaway!
Séjour de 1 nuit en mars 2024
Réponse de Randy le 2 avr. 2024
We appreciate your time and courtesies in sharing your recent Red Lion Hotel Harrisburg Hershey experience. Our hospitality promise is centered around meeting the expectations of our valued guests. If for some reason we don't, we promise to make it right. The hot tub is back up and running! We look forward to welcoming you back again soon.Kindest regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

cassio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly, got a nice upgrade on my room. Jon was super helpful too.
Séjour de 3 nuits en mars 2024
Réponse de Randy le 1 avr. 2024
We are pleased to read you enjoyed the complimentary room upgrade, and the service provided by Jon. We strive to exceed our valued guests' expectations 24/7.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant place !!❤️
Séjour de 1 nuit en mars 2024
Réponse de Randy le 1 avr. 2024
We are thrilled you enjoyed your Red Lion Hotel Harrisburg Hershey stay. Thank you for selecting us as your lodging choice. We hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Andrew

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We loved the property and the check in clerk. Dinner take out at the neighboring gas station was HORRIBLE but that’s not your fault!
Séjour de 1 nuit en mars 2024
Réponse de Randy le 1 avr. 2024
Thank you for taking a moment to share your experience with us. We value guest feedback and appreciate when they acknowledge the performance of a team member. Heather will be happy to learn of your kind words.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Randy le 31 mars 2024
Thank you for taking a moment to rate your visit with us. We are delighted to learn that you found our service and accommodations enjoyable. We appreciate your business and hope to welcome you back again. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is so friendly. The room are a nice size for the money you pay. You definitely get your moneys worth staying here ..
Séjour de 1 nuit en mars 2024
Réponse de randy le 12 mars 2024
We are happy to learn you found great value during your recent visit to the friendliest hotel in the country - #smiles.Thank you for your business and sharing your stay with us. We hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

Heather

Séjour de 1 nuit en mars 2024
Réponse de Randy le 25 mars 2024
Thank you for rating your Red Lion Hotel Harrisburg Hershey experience with us. We are happy to learn it was very good and hope you will consider us again should your travel plans bring you back to the Harrisburg Hershey region. Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Patrick, Ghent

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to all types of restaurants lots of property to take my dog out shuttle to and from the show was great same as the driver
Séjour de 2 nuits en février 2024
Réponse de Randy le 7 févr. 2024
Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. We are pleased to read you found our 1st floor pet-friendly guest rooms ideal for your furry family member. We appreciate your business and hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

john

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service hands down definitely recommend and will be returning
Séjour de 2 nuits en février 2024
Réponse de Randy le 5 févr. 2024
Thank you, John. Red Lion Hotel Harrisburg Hershey is thrilled to learn of your 5 STAR experience. We strive for such an experience and look forward to serving you again.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Shelley, Pikesville

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Very clean. Conveniently located to area attractions.
Séjour de 1 nuit en janvier 2024
Réponse de Randy le 22 janv. 2024
Thank you, Shelley. We are happy to learn Red Lion Hotel Harrisburg Hershey met your expectations. As a valued guest, we strive for such an experience.We are grateful for your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

6/10 Satisfaisant

Jessica

Voyage en famille
Les points forts : Personnel et service
Réponse de Randy le 16 janv. 2024
Thank you for your business and rating, Jessica. We value the ratings and feedback our guests provide us. We hope you found our service and accommodations enjoyable. We welcome the opportunity to serve you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

4/10 Médiocre

Jose, ROUND HILL

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Randy le 8 janv. 2024
We regret to learn your experience with us did not meet your expectations - all apologies. We strive to provide comfortable accommodations for our valued guests 24/7. Should we fail, we want to know immediately. If there is something we can improve upon, please let us know, as we want to make it right.Thank you for your business. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

david

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing experience. Owner upgraded me to a suite. Staff were awesome. Indoor pool has a TV and staff was able to turn the NFL games when they saw me entering the pool with my 3 little ones. Nice BIG outdoor hot tub. Very close to all the major restaurants. This place is a gem if you have little ones.
Séjour de 1 nuit en décembre 2023
Réponse de Randy le 25 déc. 2023
We are pleased to read you enjoyed the complimentary upgrade and that you found our staff to be awesome - #smiles. Red Lion Hotel Harrisburg Hershey wants nothing but the best for our valued guests 24/7. We appreciate your business and recommendation to future travelers looking for the same great experience.Happy holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

michael

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a fantastic find! The place is impeccably clean and updated; the indoor pool huge, clean & ready for a party or family gathering; the restaurant and bar staff went out of their way to please us! Manager is right on top of every detail. I HIGHLY RECOMMEND this place.
Séjour de 1 nuit en décembre 2023
Réponse de Randy le 23 déc. 2023
We are thrilled to read you find our service and accommodations to be fantastic. Clean and accommodating are top priorities for us. Thank you for your business and recommendation.Happy holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Randy le 18 déc. 2023
Thank you for taking a moment to rate your Red Lion Hotel Harrisburg Hershey experience with us and the travel community. We strive to deliver on our promise of complete satisfaction and thrilled we were able to achieve it with your stay - #smiles.Thank you for selecting us as your lodging choice.Happy Holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Kerrie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Family Hotel
We try to always stay here when we visit Hershey! Everyone is always friendly. Rooms are clean and comfy. Has a tub incase you have little ones. Great hotel when you have a group of people. Its old but that doesn’t bother me at all! Has plenty of stuff to do also. Indoor and outdoor pool, playground, common area with tvs, Arcade, bar, pool tables, restaurant! And also always reasonably priced!
Séjour de 1 nuit en décembre 2023
Réponse de Randy le 11 déc. 2023
Thank you for continuing to select Red Lion Hotel Harrisburg Hershey as your lodging choice when visiting our region. Warm and friendly greetings await all our valued guests. Clean, comfortable, and plenty to do without leaving the property are qualities we want every guest to experience when staying with us.Happy holidays to you and yours.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

2/10 Horrible

Adaias

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Randy le 8 déc. 2023
Dear Adaias,It's unfortunate that you would rate your experience with us so negatively when in fact your never stayed with us. We take guest feedback very seriously and hope that you're able correct this mistake.We welcome the opportunity to serve and accommodate you should your travel plans bring you to the Harrisburg Hershey region. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Matthew

Convenient and priced accordingly
Séjour de 1 nuit en décembre 2023
Réponse de Randy le 5 déc. 2023
Thank you for your business and feedback. We are thrilled to learn you had a great stay - #smiles.We hope to welcome you back again should your travel plans bring you back to our region.Happy Holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

David, Warrington

Séjour de 1 nuit en novembre 2023
Réponse de Front Desk Agent Collette le 7 déc. 2023
Thank you for having selected us as your lodging choice. We are honored to have had the opportunity to serve and accommodate you during your previous visit with us here at Red Lion Hotels!

8/10 Bien

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Randy le 14 nov. 2023
We appreciate your business and rating, Herbert. We want the best for our guests and hope you found our service and accommodations enjoyable.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

6/10 Satisfaisant

Jeanne

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It has a nice area for pets and pool and spa. Unfortunately our room was right next to the spa so there was a strong chlorine smell. Mattresses need to be replaced. Nice people
Séjour de 1 nuit en novembre 2023
Réponse de Randy le 14 nov. 2023
Thank you for sharing your visit with us. We value guest feedback, always using it to better understand the needs of our guests. Guests traveling with furry family members enjoy the convenience of our patio ground level pet friendly rooms. Our hot tub (spa) is located outdoors. It may have been a windy day, as the odor of chlorine should never be as issue. We will address the mattress in the guest room assigned to you.Thank you for your business.Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Chang

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel in Harrisburgh
The hotel check-in was fast and staff very friendly. The location of the hotel was the best. It was close to everything Harrisburg can offer. Only 12 min from Hershey Park and close to many restaurants. The sports bar was great with decent pricing. My kids loved the indoor pool that was open from 8AM. I would stay here over and over again.
Séjour de 2 nuits en octobre 2023
Réponse de Randy le 2 nov. 2023
Thank you, Chang.We are thrilled to learn of your complete satisfaction - goal accomplished. Red Lion Hotel Harrisburg Hershey is passionate about delivering on our hospitality promise 24/7. Our full-service accommodations offer something for everyone.We appreciate your business and look forward to welcoming you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Chang

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best location for all Hershey activities
We had a great time staying at this hotel. The hotel had an indoor pool where my sons enjoyed swimming. The sports bar was nice and breakfast was moderately priced with a good food selection. Staffs were friendly. The best was that the location was close to all of Hershey has to offer for a family vacation. I will stay here again.
Séjour de 1 nuit en octobre 2023
Réponse de Randy le 30 oct. 2023
We are thrilled to learn you had an excellent stay with us - #smiles. Our full service accommodations and convenient location to various attractions, retail shopping, and dining offer great value for families.Thank you for your business. We look forward to serving you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Brittney

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Clean, spacious room - VERY dated
The room was very dated and in need of some serious upgrades. The lighting is bad, and you have to turn on each lamp individually. The bathroom was very small and the toilet paper dispenser set up was awkward. You have to reach across from the toilet to the sink to get toilet paper. So beware if you have short arms. The shower maintained good temperature and perfect pressure. Otherwise, the room was extremely spacious and the bed was very comfortable. Everything was very clean though. The staff were super friendly and helpful.
Séjour de 2 nuits en octobre 2023
Réponse de Randy le 31 oct. 2023
Thank you for taking a moment to share your recent Red Lion Hotel Harrisburg Hershey experience with us. We realize the need to renovate our guests rooms. We replaced TVs, PTAC units, and added refrigerators and microwaves in each room. Most recently, we upgraded our door lock system with RFID locks. We are reviewing plans for additional renovations in 2024 and hope to roll them out in Q2. We appreciate the recognition of spacious, clean, comfortable and super friendly - #smiles. Thank you for your business.Kind regards,Randall J. Stuart ,CHA, CHMEGeneral Manager

10/10 Excellent

Peggy

Séjour de 1 nuit en octobre 2023
Réponse de Randy le 14 nov. 2023
Thank you for your rating, Peggy. We are happy you had an excellent experience with us - #smiles. We appreciate your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Thomas, Danville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, easy access, Easy chrck in Tooms was awesome, nice spaces
Séjour de 1 nuit en octobre 2023
Réponse de Randy le 22 oct. 2023
Thank you for the 5 star rating, Thomas. We strive for such and experience and hope to have another opportunity to accommodate you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

6/10 Satisfaisant

Yamiliz

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Randy le 17 oct. 2023
Thank you for your business and rating. We value the feedback from our guests, especially if there is an opportunity to improve. It appears we did not achieve our goal of complete guest satisfaction during your stay. We hope to you were able to share your comments with our guest services team, as we are passionate about addressing any concerns immediately. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

Angelos, MEDIA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Professionalism by the staff
Séjour de 1 nuit en octobre 2023
Réponse de Randy le 20 oct. 2023
We are thrilled to receive such wonderful feedback regarding our team. Our passion to ensure all our guests have an enjoyable experience is very important to us.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

2/10 Horrible

Wendy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Randy le 10 oct. 2023
We regret to learn your experience with us did not meet your expectations - my apologies. We strive to ensure every guest has an enjoyable visit when selecting us as their lodging choice. If time permits, we would be interested in learning where we can improve.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Dinelle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel I’ve ever stayed at
Séjour de 2 nuits en octobre 2023
Réponse de Randy le 8 oct. 2023
Thank you for making the entire team at Red Lion Hotel Harrisburg Hershey smile with your feedback - #smiles. We strive for such an experience and appreciate receiving your perfect rating.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

Deanna

Séjour de 1 nuit en octobre 2023
Réponse de Randy le 27 oct. 2023
Thank you for sharing your recent experience with us. We are happy you found our service and accommodations very good. We appreciate your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

mary, fairway

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Randy le 23 sept. 2023
Thank you for rating your experience with us. We are thrilled to receive your perfect rating - #smiles. We appreciate your business and hope to accommodate you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Jessica

Séjour de 1 nuit en septembre 2023
Réponse de Randy le 20 sept. 2023
Thank you, Jessica. Your perfect rating is something we strive for 24/7. We're thrilled you found our service and accommodations excellent.We appreciate your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In town for RV show
Overall our stay was good. The room and bathroom were clean, although the bathroom was on the small size and water pressure could have been better. Our first night we could hear our neighbor snoring and our last night we could hear their TV quite early in the morning. Breakfast wasn't included, so we only ate at the hotel one morning and for the price, there was nothing offered that isn't offered as complimentary at other hotels we have stayed at.
Séjour de 4 nuits en septembre 2023
Réponse de Randy le 20 sept. 2023
Thank you for taking a moment to share your experience with us. We are sorry to read the of the inconvenience with the neighboring guest. We encourage our guests to reach out to us at the front desk if they need assistance and we will address any concerns they may have immediately. We do offer a bed and breakfast package. We appreciate your business and hope to welcome you back for the 2024 RV show. Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Richard

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en septembre 2023
Réponse de Randy le 17 sept. 2023
We appreciate your time and courtesies in rating your experience with us. 5/5 is fantastic news to our team.Thank you for your business. We hope to have another opportunity to serve and accommodate you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

Dawn

Séjour de 1 nuit en septembre 2023
Réponse de Randy le 6 oct. 2023
Thank you for your business and rating. We are happy to learn your visit was very good, and hope to have another opportunity to welcome you back should your travel plans bring you back to the Harrisburg Hershey region.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Kristine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrance went above and beyond to make our stay not only enjoyable, but relaxing! He’s the reason I’m giving 5/5 stars for everything. The front desk staff were also great and helped get rooms near friends, for the duration of our stay. I’d definitely recommend this hotel for your needs!
Séjour de 2 nuits en septembre 2023
Réponse de Randy le 12 sept. 2023
Thank you for recognizing the commitment to service excellence provided by Terrence. He certainly deserves it. I shared your kind word with him and the entire staff. We are grateful for your business and high recommendation to future travelers looking to receive the same type of experience.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

8/10 Bien

Judy

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
The room we stayed in was ok out dated had a slight slope coming out of the bathroom and 1st time I went out of the bathroom and I didn’t know about the slope stumbled and hit closet door. Had a very early morning flight and was told that the hotel had a courtesy van but found out it doesn’t start til 7:00am. I had to leave hotel at 5:30am to catch flight, so luckily I had a friend that was able to take me to the Airport.
Séjour de 2 nuits en septembre 2023
Réponse de Randy le 11 sept. 2023
Thank you for sharing your visit with us. I'm sorry to learn you did not notice the slight incline when entering the bathroom in your guest room. We appreciate your business and hope to have another opportunity to serve and accommodate you.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable/accommodating if you travel with pets!
We traveled with 3 pups and the Red Lion Inn was so accommodating and reasonable (flat $25 fee no matter how many pets). The staff was very helpful and friendly. The grounds are amazing…beautiful pool and hot tub. Lots of areas to walk the pups from the first floor rooms for folks with pets. We stayed on our way to our destination and on the way back. Would return in a heart beat.
Séjour de 1 nuit en septembre 2023
Réponse de Randy le 11 sept. 2023
Pet-friendly greetings from the Red Lion Hotel Harrisburg Hershey. Furry family members love our accommodations on the ground level. The access to the courtyard area makes it extremely convenient. Thank you for selecting us as your lodging choice. We hope to welcome back again when traveling through our region.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Hospitality
We stayed here to attend a formal reception. The shuttle service, front desk, top to bottom was SO accommodating.
Séjour de 2 nuits en septembre 2023
Réponse de Randy le 11 sept. 2023
Thank for for taking a moment to make us all smile with your wonderful feedback. Our commitment to service excellence is a hallmark of the Red Lion Hotel Harrisburg Hershey. We appreciate your business. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
One night/one try was enough
Hotel is old and it shows. Expect stains, torn wallpaper, etc… The floor that we were on (corridor) had a terrible smell. Like a “hit you in the face” terrible smell. Beds are hard, sheets are rough and pillows are tiny. Not a good night’s sleep. Price was decent though (you pay for what you get), close proximity to Hersheypark and front desk staff was very friendly. We were there for 12 hours.
Séjour de 1 nuit en septembre 2023
Réponse de Randy le 8 sept. 2023
Thank you for taking a moment to share your Red Lion Hotel Harrisburg Hershey visit with us. We regret to learn your stay was not what we strive for when preparing to serve and accommodate you. We identified the odor coming from the room beside yours and addressed it immediately. We also made the repairs to the room assigned to you. I appreciate your time and courtesies in speaking with me after receiving your feedback. We are thrilled you will give us another opportunity to welcome you back when visiting our region. It will be much improved. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic and pet friendly!
We loved the room and the ability to walk our dogs in the pool courtyard. It was an easy find off the highway and the staff was super helpful and friendly.
Séjour de 1 nuit en août 2023
Réponse de Randy le 6 sept. 2023
We are thrilled you found your Red Lion Hotel Harrisburg Hershey stay fantastic - #smiles. Our commitment to service excellence starts and ends with kindness.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

6/10 Satisfaisant

Fabian

Voyage en famille
Les points forts : Personnel et service et équipements
Pool.
Séjour de 3 nuits en septembre 2023
Réponse de Randy le 6 sept. 2023
Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. The outdoor pool is certainly a big hit this time of year. We hope all you were able to enjoy all our other amenities, and found our accommodations comfortable and inviting.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

10/10 Excellent

sayed

Séjour de 1 nuit en septembre 2023
Réponse de Randy le 1 oct. 2023
A rating of 5 from a valued guest is fantastic news! We strive to deliver on our promise of complete guest satisfaction 24/7.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager