Réception

Avis sur Sunway Hotel Hanoi

4 out of 5
Sunway Hotel Hanoi
19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 82 avis sur 194." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 194." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 194." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 194." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 194." "

8,8/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cyril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Hotel Luxeux pas de mauvaises surprises nous avons dormi jusqu'à 10h du matin suite au décalage horaire et n'avons pas été dérangé
Réponse de Personal Assistant to General Manager le 6 avr. 2018
Dear Cyril, We are grateful to read that you had an overall enjoyable stay in our hotel_Sunway Hotel Hanoi. We look forward to another opportunity to host you at our Sunway Hotel Hanoi. Kind regards, The Sunway Hotel Hanoi Management Team.

8/10 Bien

Tamron, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hôtel
Very pleasant hotel, good room and excellent breakfast buffet. Only downside, it is a bit far from the center. Hôtel agréable, bonne chambre et buffet de petit déjeuner excellent et varié. Seul inconvénient, il est un peu éloigné du centre ville.
Séjour de 9 nuits en juillet 2017
Réponse de Personal Assistant to Genenal Manager le 31 juil. 2017
Dear Tamron, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our service and "Very pleasant hotel, good room and excellent breakfast buffet". With the pleasant proximity of a 10-minute walk to Hoan Kiem Lake or Hanoi Opera House in the center ,Its very easy to get the taxi from the hotel. Tamron,We look forwards to welcoming you back to our hotel in the not far distant future if your travels bring you back to Hanoi With best regards, The Sunway Hotel Management Team

8/10 Bien

Léo rouge

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour au sunway hôtel
Nous allons au Sunway hotel depuis plusieurs années. Personnel attentif et professionnel. Chambres très confortables et au calme. Un peu a l'écart mais pas trop pour regagner le centre à pied. Possibilité de restauration sur place mais assez moyen.

4/10 Médiocre

Ha, Atlanta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023

8/10 Bien

Chua song Chiang

Séjour de 1 nuit en décembre 2023
Réponse de Katty Nguyen - Ecommerce Executive le 28 déc. 2023
Dear Mr./Ms. Song Chiang, Thank you for having spent time to review for us and we are so glad you had an overall enjoyable experience. Again, thank you for your rating and we are all looking forward to your return soon to our hotel. Best regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Song Chiang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was spacious and clean. Easy access and friendly reception.
Séjour de 1 nuit en décembre 2023
Réponse de Katty Nguyen - Ecommerce Executive le 26 déc. 2023
Dear Mr./Ms. Song Chiang, Thank you for having spent time to review for us and we are so glad you had an overall enjoyable experience. Again, thank you for your rating and we are all looking forward to your return soon to our hotel. Best regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would give more than five stars if it allowable. I forgot all my passport and documents in the safe and walked out of hotel after checked out. Hotel associates contacted me to my cellphone then inform me that my passport and other document were found and are ready pickup at front desk, I am really appreciated their excellent customer services.
Séjour de 2 nuits en septembre 2023
Réponse de Katty Nguyen - Ecommerce Executive le 9 oct. 2023
Thanks so much for helping share your experience with us. Reviews like yours mean the world to us and are so important for future travelers. Thank you again for taking the time to share this wonderful feedback Kind regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Ken

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent services
Séjour de 9 nuits en septembre 2023
Réponse de Katty Nguyen - Ecommerce Executive le 19 sept. 2023
Dear Mr. Ken, It is gratifying to receive the wonderful rating on your pleasant experience at Sunway Hotel Hanoi and we hope that we will have the chance to welcome you again many times in the future. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Amedeo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
buona permanenza, personale molto gentile e servizievole. Unica cosa da ridire, la camera non aveva una poltrona o divano, lo spazio per quelli era lasciato vuoto. In ogni caso, se guardiamo il prezzo, veramente conveniente, non si puo' proprio chiedere di piu', vista l'esperienza molto buona del soggiorno
Séjour de 4 nuits en août 2023
Réponse de Katty Nguyen - Ecommerce Executive le 31 août 2023
Thanks so much for helping share your experience with us. Reviews like yours mean the world to us and are so important for future travelers. Thank you again for taking the time to share this wonderful feedback Kind regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Kaihou

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
満足でした
髭剃りを用意してほしいです
Séjour de 1 nuit en août 2023
Réponse de Katty Nguyen - Ecommerce Executive le 29 août 2023
Dear Mr. Kaihou, It is gratifying to receive the wonderful rating on your pleasant experience at Sunway Hotel Hanoi. Kindly be informed that we have razor on request and we hope that we will have the chance to welcome you again many times in the future. Kind regards, Sunway Hotel Hanoi Management Team

6/10 Satisfaisant

Masaya

廊下のBGMが室内まで聞こえるぐらいやかましい。本来はあるはずのバスマットやナイトガウンがない日があった。
Séjour de 6 nuits en août 2023
Réponse de Katty Nguyen - Ecommerce Executive le 18 août 2023
Dear Mr./Ms. Masaya, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time in sharing your comments and feedback. Please rest assured that your comments have been communicated to our Hotel Management team to continue our improvement. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable, please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Kaihou

Séjour de 1 nuit en août 2023
Réponse de Katty Nguyen - Ecommerce Executive le 14 août 2023
Thanks so much for helping share your experience with us. Reviews like yours mean the world to us and are so important for future travelers. Thank you again for taking the time to share this wonderful feedback Kind regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Dinh Dung

Séjour de 4 nuits en juin 2023
Réponse de Katty Nguyen - Ecommerce Executive le 14 août 2023
Dear Mr./Ms. Dinh Dung, It is gratifying to receive the wonderful rating on your pleasant experience at Sunway Hotel Hanoi and we hope that we will have the chance to welcome you again many times in the future. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Chong

Séjour de 1 nuit en juin 2023

8/10 Bien

Noriko

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2023

10/10 Excellent

Susan

Séjour de 1 nuit en février 2023

8/10 Bien

Colin, Billericay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff pleasant. Rooms comfortable and good size. Did not eat any food or drink at the hotel. Male member of staff at check in not as warm and welcoming as expected. Sauna: water in wooden bowl very dirty. I had to clean very well wooden bowl and spoon before using, they need replacing. Remember to ask housekeeping to clean the fitness area including sauna and steam room. I would stay at this hotel again.
Séjour de 1 nuit en janvier 2023

8/10 Bien

JIRO

Séjour de 7 nuits en décembre 2022

6/10 Satisfaisant

TAKEYOSHI

Séjour de 5 nuits en novembre 2022

6/10 Satisfaisant

Yoshinori

Voyage d’affaires
Les points faibles : Personnel et service
設備が古い、リノベーションは必要
Séjour de 2 nuits en novembre 2022

10/10 Excellent

kaihou

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Kaihou

Séjour de 1 nuit en novembre 2022

8/10 Bien

HA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to sleep
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Tanjila

Les points forts : Propreté
Séjour de 11 nuits en août 2022

8/10 Bien

KANEAKI

Séjour de 2 nuits en février 2020

10/10 Excellent

Yuki

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Ducan le 25 févr. 2020
Dear Yuki, We would like to thank you for sharing your amazing experience with us. It is a delight to know that you enjoyed your stay here so much. Rest assured that your rating will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for your rating and we look forward to welcome you again soon. Kind regards, Sunway Hotel Hanoi Management Team.

8/10 Bien

DrRisa, San Francisco

Voyage d’affaires
Les points forts : Propreté et personnel et service
the best part was their breakfast.. they made fresh juices of many kinds to order!
Séjour de 1 nuit en novembre 2019
Réponse de Personal Assistant to General Manager le 9 déc. 2019
Dear DrRisa, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that you are satisfied with our hotel and services, especially our breakfast. We thank you very much for your review and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテルがきれいでよかった。
Séjour de 3 nuits en octobre 2019
Réponse de Personal Assistant to General Manager le 22 nov. 2019
Dear Sir/Madam, It is truly rewarding to receive such a wonderful feedback from you regarding your recent stay and to learn that your experience with us exceeds your expectations. Thank you for your review and we look forward to welcome you again in the near future. Kind regards, Sunway Hotel Hanoi Management Team

4/10 Médiocre

Ng

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2019
Réponse de Personal Assistant to General Manager le 9 sept. 2019
Dear Sir/Madam, We are grateful to know that you had an overall enjoyable stay in our hotel. We thank you very much for your review and look forward to the pleasure of welcoming you back again soonest Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Ryuichi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2019
Réponse de Personal Assistant to General Manager le 25 juil. 2019
Dear Ryuichi, We would like to thank you for sharing your amazing experience with us. It is a delight to know that you enjoyed your stay here so much. Rest assured that your rating will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for your rating and we look forward to welcome you again soon. Kind regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019
Réponse de Personal Assistant to General Manager le 12 juin 2019
Dear Sir/Madam, We would like to thank you for sharing your great rating for us. It is a delight to know that you enjoyed your stay with us and we look forward to welcome you again soonest. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
シャワーが古いですが、他は問題なし。
Séjour de 1 nuit en mai 2019
Réponse de Personal Assistant to General Manager le 24 mai 2019
Dear Sir/ Madam, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time in sharing your encouraging comments and feedback. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rates is reasonable and staff is friendly. Location is convenient.
Séjour de 3 nuits en mai 2019
Réponse de Personal Assistant to General Manager le 13 mai 2019
Dear Sir/Madam, It is truly rewarding to receive such a great feedback from you regarding your recent stay with Sunway Hotel Hanoi. Thank you for your positive feedback and we look forward to welcome you again in the near future. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ハノイ出張時には比較的利用している。コストパフォーマンスが良いし、スタッフもある程度教育されている。
Séjour de 1 nuit en avril 2019
Réponse de Personal Assistant to General Manager le 6 mai 2019
Dear Sir/Madam, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable, please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Sunway Hotel Hanoi Management Team

10/10 Excellent

Chin Chay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Staff
The staff was awesome
Séjour de 4 nuits en avril 2019
Réponse de Personal Assistant to General Manager le 24 avr. 2019
Dear Chin Chay, Thank you for having spent time to share your great stay experience at Sunway Hotel Hanoi and we are so glad you enjoyed your stay with us. We appreciate your recognition of our team great service and we have shared your compliments to the whole team. Having a great evening ahead and looking forward to your return soon to our beautiful hotel. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
旅行者にはあまり良い位置ではないと思うが、朝食が良く、また利用したいと思う。
Séjour de 2 nuits en mars 2019
Réponse de Personal Assistant to General Manager le 2 avr. 2019
Dear Sir/Madam, Thank you so much for your rating for SW Hotel Hanoi. We appreciate your comments and very happy to learn that you have overall enjoyed your stay with us. Though we are a bit away from downtown, we get many positive comments from our guests who likes to be away from the noise of the city and enjoy the peace and comfort of our hotel. We look forwards to having you back in the near distant future. With warm regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2019
Réponse de Personal Assistant to General Manager le 2 avr. 2019
Dear Sir/Madam, Thank you for having spent time sharing your review about the Sunway Hotel Hanoi. We are all looking forwards to welcoming you back to our hotel in the near future. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de Personal Assistant to General Manager le 2 avr. 2019
Dear Sir/Madam, How wonderful knowing that you enjoyed your stay so much during your stay at Sunway Hotel Hanoi. We thank you so much for you rating and look forwards to welcoming you back soonest. With warm regards, Sunway Hotel Hanoi Management Team.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
施設自体は古いが、清掃は行き届いているので、滞在には問題ない。
Séjour de 2 nuits en février 2019
Réponse de Personal Assistant to General Manager le 25 févr. 2019
Dear Sir/Madam, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently. We are glad you had an overall enjoyable stay in our hotel. We wish you a great week ahead and looking forward to welcoming you back soon. Warm regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Louie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel has a great location. It is very clean, very comfortable, quiet and has a good restaurant with a very large breakfast buffet. Excellent place to stay.
Séjour de 3 nuits en février 2019
Réponse de Personal Assistant to General Manager le 13 févr. 2019
Dear Louie, We appreciate you have spent time giving us a wonderful review on your recent stay at Sunway Hotel Hanoi. We are pleased to hear that you enjoyed all of our facilities,location, the cleanliness and comfortable guestrooms and the restaurant with large breakfast bufet met your expectations. Louie, thank you very much for your great comments and look forwards to have you back soon for another great stay experience. With warm regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
I have very mixed feelings about the hotel there were great people but some were very unhelpful
Séjour de 3 nuits en février 2019
Réponse de Personal Assistant to General Manager le 15 févr. 2019
Dear Sir/Madam, Greetings from Sunway Hanoi Hotel! Thank you for staying with us on your recent visit to Vietnam. We are grateful to read that you had an overall enjoyable stay in our hotel. On the other hand,we truly regret to learn that still have some people did not meet your expectation. Let us express our sincerest apologize for any inconvenience caused. May we invite you to contact us for further details of your negative experience so we could have a deep investigation and do the best to continue our improvement as we do not tolerate for the unhelpful staffs. We do hope your experience will not impair your trust in our hotel and we look forward to welcoming you back in very near future. Best Regards, Sunway Hotel Hanoi Management Team

8/10 Bien

SEONGIL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2019
Réponse de Personal Assistant to General Manager le 13 févr. 2019
Dear SEONGIL, Thank you for great rating for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We are very happy to know that you have memorable experience at our hotel and look forward to welcoming you back in the near future. Kind regard, Sunway Hotel Hanoi Management Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Personal Assistant to General Manager le 28 janv. 2019
Dear Sir/Madam, We are delighted to know you had a fantastic experience at Sunway Hotel Hanoi. Your wonderful rating have been proudly shared with our team. We hope we will have the chance to welcome you again many times in the future. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buen hotel
Es un muy buen hotel. Un poco alejado pero con taxi o tuc tuc llegas a todos lados. Él área es muy tranquila. El desayuno muy bueno...solo no hay ventilación y te llenas de olor a la mañana. Todo el personal muy amable.
Séjour de 4 nuits en janvier 2019
Réponse de Personal Assistant to General Manager le 28 janv. 2019
Dear martin, We are grateful to read that you had an overall enjoyable every stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our breakfast and services from our team. We thank you very much for your ongoing supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Personal Assistant to General Manager le 28 janv. 2019
Dear Sir/ Madam, We would like to thank you for sharing your amazing experience with Sunway Hotel Hanoi. It is a delight to know that you enjoyed your stay with us and we look forward to welcome you back again soonest in the future. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2019
Réponse de Personal Assistant to General Manager le 23 janv. 2019
Dear Sir/Madam, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that you are satisfied with our hotel and services as it is what we strive for every day. We thank you very much for your review and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team

10/10 Excellent

BYOUNGSUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
전체적으로 훌륭합니다
Séjour de 3 nuits en décembre 2018
Réponse de Personal Assistant to General Manager le 23 janv. 2019
Dear BYOUNGSUN, We would like to thank you for sharing your amazing experience with us. It is a delight to know that you enjoyed your stay at Sunway Hotel Hanoi so much. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for sharing your experience and we look forward to welcome you again soon. Kind regards, Sunway Hotel Hanoi Management Team

8/10 Bien

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2018
Réponse de Personal Assistant to General Manager le 19 déc. 2018
Dear Jeremy, Thank you for sharing your experiences at Sunway Hotel Hanoi. We look forwards to welcoming you back to our hotel for the nearest future. Warm regards, Sunway Hotel Hanoi Management Team.

10/10 Excellent

Dong Yeun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
Réponse de Daisy le 21 nov. 2018
Dear Mr Dong Yeun, Thank you for sharing your feedback with us! We are glad that you did enjoy your stay in Sunway Hotel Hanoi and look forward to welcome you back to our hotel in the near future. Thank you and best regards, Daisy E-commerce Manager