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Avis sur Melia Hanoi

5 out of 5
Melia Hanoi
44b Ly Thuong Kiet Street, Hoan Kiem District, Hanoi

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 481 avis sur 841." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 841." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 841." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 841." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 841." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

TEBNOMA DAVID

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a great stay at MELIA ! Staff are so nice . Everything is close and easy to visit the old quarter and a lot of arrangements to outside Hanoi . The restaurant downstairs staff are so kind and you will a lot of choice at Breakfast. I love this Hotel . One of the best and clean Hotel in the middle of Hanoi .
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience Team le 22 sept. 2023
Dear Tebnoma David, It is our pleasure to receive your amazing feedback about your recent stay at Melia Hanoi Hotel. We are delighted to know that you had enjoyed our convenient location, as well as the breakfast buffet at Mosaico restaurant. We strive to provide seamless moments to all the guests and your positive comments truly motivate us to try harder every day. Thank you for staying with us! We look forward to welcoming you again in the near future. Kind regards, Vu Ngoc AnhGuest Experience Manager

10/10 Excellent

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Guest Experience Team le 24 juil. 2023
Dear Mathieu, It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en avril 2021
Réponse de Melia Hanoi le 7 mai 2021
Dear Valued Guest, Thank you for choosing our hotel and rating us. We are glad to learn that you had an enjoyable stay with us. At Melia Hanoi, we always strive to bring comfortable moments to each and every customer and your feedback is a true source of motivation for the entire team. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Hôtel grand standing, bon accueil, chambre très propre petit déjeuner excellent. Carte minimaliste et peu de monde au restaurant (j'y ai dîné 2 fois). L'ensemble est très satisfaisant malgré son aspect un peu vieillot. Fréquentation principalement américaine.
Séjour de 4 nuits en janvier 2020
Réponse de Melia Hanoi le 3 févr. 2020
Dear Michel, It was our pleasure to be your accommodation in Hanoi. We are happy to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable experience to all of our guests. Positive feedback like yours truly motivates our team to try harder every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Officer

10/10 Excellent

Myriam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Excellent hôtel, très bien placé. Les chambres sont très spacieuses et disposent de toutes les commodités. Très grand lit. Excellent petit déjeuner!!
Séjour de 2 nuits en janvier 2020
Réponse de Melia Hanoi le 31 janv. 2020
Dear Myriam, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel au centre de Hanoi. Les chambres sont spacieuses et confortables et le personnel au petit soin. Petit déjeuner délicieux.
Séjour de 6 nuits en octobre 2019
Réponse de Melia Hanoi le 4 nov. 2019
Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you had a great stay with us. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours will truly motivate our team to continue their hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Sincerely, Vu Ngoc Anh Guest Experience Team

10/10 Excellent

Farah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon sejour
Très belle chambre , personnel tres professionel agreable gentil
Séjour de 3 nuits en août 2019
Réponse de Melia Hanoi le 12 août 2019
Dear Farah, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

8/10 Bien

Farah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service 5 etoile
Service impeccable.petit déjeuner très variés avec des fruits et jus frais. Personnel à l écoute. Proche du musée des femmes du Vietnam et un marché local. Choix pas mal de restaurant à côté de l hôtel.
Séjour de 2 nuits en décembre 2018
Réponse de Guest Experience Team le 10 janv. 2019
Cher Farah, Nous nous réjouissons que l’organisation ainsi que les agréments de l’hôtel vous ont satisfais. Une fois de plus, nous souhaitons vous adressez nos meilleurs salutations pour votre attention. En espérant vous revoir à nos côtes prochainement. Cordialement,

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grande chambre, calme, propre; buffet petit-déjeuner très garni; situation un peu à l’ecart des quartiers très touristiques garantissant un bon repos...bref, un choix que je ne regrette pas.
Séjour de 3 nuits en décembre 2018
Réponse de Guest Experience Team le 5 janv. 2019
Tout d’abord nous souhaitons vous remercier pour avoir choisi le Melia Hôtel durant vos vacances à Hanoi. Nous sommes ravis que vous aillez passer un agréable séjour. En espérant vous revoir à nos côtes prochainement. Cordialement,

8/10 Bien

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel mais il y a mieux à Hanoï
Très bel hôtel mais trop petite piscine.
Séjour de 1 nuit en novembre 2018
Réponse de Guest Experience Manager le 11 nov. 2018
Dear Claude, Thank you very much for choosing Melia Hanoi. We are glad to know that you were satisfied with our hotel services. In regards to your comment about the swimming pool, indeed we have a renovation plan and swimming pool, sauna and fitness center are areas for improvement. Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

8/10 Bien

Paolo

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Je recommande
Chambre (suite 68m2) superbe, literie d'un grand confort, hotel avec beaucoup de classe et de standing, un vrai 5etoiles, un bar très beau avec de bons cocktails et une agréable formule happy hour(chanteur jazz horriblement mauvais par contre..) . Points négatifs: froideur et le caractère présomptueuse des dames qui accueillent pour l'entrée au bar, la piscine est fermée à 17h et besoin de courir après le responsable du fitness pour qu'il l'ouvre, piscine non chauffée quand il fait 20degres à 17h... je ne peux juger du petit déjeuner (on le prenait en ville :-) )
Réponse de Guest Experience Team le 13 avr. 2018
Bonjour Paolo, Merci d'avoir choisi Melia Hanoi pour votre récent séjour et d'avoir pris le temps de nous partager vos commentaires. Je suis contente d’apprendre que dans l'ensemble vous avez apprécié votre séjour, en particulier la chambre et notre standard de service. Cependant, nous sommes désolés que vous n'étiez pas satisfait de notre piscine et des services fournis par le personnel du bar. J'ai partagé vos commentaires avec les départements concernés pourqu’ils puisse prendre des actions et résoudre ces problèmes pour être sûr qu'ils ne se reproduiront pas dans le futur. Veuillez accepter nos excuses pour les inconvenients expériencés. Encore une fois, nos remerciements les plus sincères pour vos commentaires. Nous sommes impatients de vous accueillir bientôt dans notre hôtel. Nguyen Thanh Binh Guest Experience Team

10/10 Excellent

Jana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, bien placé et calme
tout a été ecellent, depuis l'acceuil, personnel, service, chambre spacieuse, très bonne literie, et le massage au top! Le wi-fi fonctionnait très bien aussi
Séjour de 1 nuit en février 2018
Réponse de Guest Experience Department le 23 févr. 2018
Dear Jana, Thank you very much for staying with us and giving us your valuable feedback. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a nice stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon. Best Regard, Hoang Tien Loc Guest Experience Team

8/10 Bien

COLETTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good and confortable hotel, well situated
A good and confortable hotel, well situated and quiet. staff is nice and helpful.
Séjour de 3 nuits en septembre 2017
Dear COLETTE, Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and taking your time to review us. We are happy to learn that we were able to exceed your expectations regarding our wise location, attentive and hospitality provided by our associates. They work very hard, and take great pride in giving our guests outstanding experiences. We sincerely hope that you will choose us again in the future. Kind regards, Hoang Tien Loc Guest Experience Team

10/10 Excellent

Jean-Pierre, Leb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien se loger à Hanoi
Hotel de bon confort à 10mn à pieds de la vieille ville et du lac Excellent petit déjeuner A réserver sans hésitation

8/10 Bien

Fred, Singapour

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rare hotel de standing pres du Vieux Quartier
- tres bien situé (10min a pied du Vieux Quartier) - personnel extremement professionnel (pas d'attente au check-in, accueil personnalisé, sourire sincere) - chambre de standard international (calme, propre, fonctionnelle, spacieuse, decoration bon gout, wifi, lit super king size) - buffet petit dejeuner bon et varié francais/asiatique - meilleur rapport qualite/prix que le Sofitel Metropole voisin - convient autant a une clientele business qu'aux familles et couples de tous ages

8/10 Bien

Jean-Christop

Les points forts : Propreté, personnel et service, confort de la chambre

8/10 Bien

M.E, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable
Je fréquente le Mélia-Hanoi depuis 12 ans, avec à chaque fois un intervalle de 4ans et une petite hésitation au moment de revenir. Les infidélités que j'ai eu a faire en choisissant d'autres hôtels plus ou moins luxueux m'ont ramené à l'essentiel: qualité, variété, coût raisonnable . le Mélia Hanoi: une valeur sure.

4/10 Médiocre

NIKO, BORDEAUX

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
PAS FAMEUX
HOTEL FORMIDABLE DANS LE HALL D'ENTREE SEULEMENT CHAMBRE SANS WI FI CHAMBRE VIELLISSANTE ET SANS LE CONFORT PREVU FUITE D'EAU AUX FENETRES LAVABO ET TOILETTE BOUCHE ETC...... VRAIMENT DECU

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Hanoi
location ,location ,location ,location ,location ,location ,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien placé
La piscine est vraiment très agréable en fin de journée. La salle de bain est un peu vieillissante et mériterait d'être rénovée.

8/10 Bien

r, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pret a y retourner
bien chambre,claire,spacieuse,calme,surtout celle donnant sur la piscine internet payant : dommage piscine et salle de fitness

6/10 Satisfaisant

Steven

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check out was ridiculously slow
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sumeth

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location and convenience for group travelling in Hanoi
Séjour de 2 nuits en avril 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 9 avr. 2024
Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The rooms are nice and big. The breakfast buffet has tons of options. The service for a big hotel was not great. They asked me to switch rooms after checking in. Two workers entered our room unannounced. Very unprofessional
Séjour de 2 nuits en mars 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 9 avr. 2024
Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,

10/10 Excellent

Antonio

Séjour de 2 nuits en mars 2024
Réponse de Nguyen Thuy Trang - Guest Experience Agent le 5 avr. 2024
Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

10/10 Excellent

Bobby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind and responsive staff. Nice restaurant Moscacia
Séjour de 3 nuits en mars 2024
Réponse de Nguyen Thuy Trang - Guest Experience Agent le 5 avr. 2024
Dear Bobby,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

10/10 Excellent

Charles A Lopez

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melia Hanoi offers a very unique experience. I attended a huge wedding party in the evening and conducted successful business meetings during the day, all on premise. The rooms and the services are top notch! Airport transfer was first class and quick.
Séjour de 1 nuit en mars 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 27 mars 2024
Dear Charles A Lopez, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

10/10 Excellent

Solomon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the receptionist who let me have the kind of room I asked to the valet who helped me with my luggage.., and the guy who helped to book my taxi, the cleaning ladies who found my glasses before I checked out .. this place is full amazing people . I will return..
Séjour de 2 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 30 janv. 2024
Dear Solomon, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

10/10 Excellent

Gina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service was really top notched. The staffs really take every feedback into consideration and act upon them almost immediately. Location is ideal. Definitely the only hotel I will stay each time I go back to Hanoi be it for work or leisure.
Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 18 janv. 2024
Dear Gina, Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

10/10 Excellent

Datuk Husni Zai

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 12 janv. 2024
Dear Datuk Husni Zai,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 11 janv. 2024
Dear Lan,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Manoj

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, bar,staff
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Manoj,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Huu Trinh

Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Huu Trinh,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Adryene, Missouri City

Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Andryene,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great stay at Melia! Location is wonderful for walking places, we didn’t get a cab at all except for arranging the hotel services to pick us up at the airport (which was also a lifesaver and very comfortable). The staff are so accommodating and quick workers. Would certainly stay again!
Séjour de 3 nuits en décembre 2023
Réponse de Quynh NGUYEN - Guest Experience Officer le 6 janv. 2024
Dear Andrea,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
훌늉한 호텔에서 잘 묵고 갑니다
가성비 좋은 훌륭한 호텔입니다. 물론 서비스,청결, 위치등 하나 빠지지 않는 호텔입니다.
Séjour de 1 nuit en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 2 janv. 2024
Dear Valued Guest, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Ghassan

Voyage en couple
Excellent location, food and service
Séjour de 3 nuits en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 29 déc. 2023
Dear Ghassan, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Gilles

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Nice room. Good restaurant in the Hotel and nearby.
Séjour de 9 nuits en décembre 2023
Réponse de Quynh Nguyen - Guest Experience Officer le 25 déc. 2023
Dear Gilles, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

8/10 Bien

wade

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is a little noisy sometimes I can hear outside noise and next door noise
Séjour de 2 nuits en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 21 déc. 2023
Dear wade,Thank you for choosing to stay with us and for rating us on Expedia!We apologize for the inconvenience during your recent stay and your comment will be taken into consideration to improve our services. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

8/10 Bien

cuong, Fremont

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good services
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Team le 6 déc. 2023
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

8/10 Bien

cuong, Fremont

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Team le 1 déc. 2023
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

10/10 Excellent

Chin hwee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Guest Experience Team le 17 nov. 2023
Dear Chin hwee, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

10/10 Excellent

Do youn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아내와 잘 쉬다 왔습니다.
Séjour de 2 nuits en octobre 2023
Réponse de Melia Hanoi le 30 oct. 2023
Dear Do Youn, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Gala Delgado Guest Experience Team

10/10 Excellent

YUITO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
i stayed 3nights . location is ok . not new hotel but it is clean . break fast was perfect. but she picked up my plate before finishi ,,,,,, any way perfect hotel for me .
Séjour de 3 nuits en octobre 2023
Réponse de Melia Hanoi le 23 oct. 2023
Dear Yuito,It is our pleasure to receive your wonderful feedback!We are pleased to know that you found our facilities, services, location and breakfast up to your expectations. Guest satisfaction is our main objective and we are happy to know that in your case we have achieved it. Please accept our sincere apologies for the inconvenience caused during your breakfast. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work day by day.Once again, thank you for staying at Meliá Hanoi Hotel! We hope to have the opportunity to welcome you back in the near future.Best regards, Gala DelgadoGuest Experience Team

10/10 Excellent

Yuki

Séjour de 1 nuit en septembre 2023
Réponse de Melia Hanoi le 13 sept. 2023
Dear Yuki,Thank you very much for rating us on Expedia! We are delighted to know that you had a good experience and were satisfied with the hotel's services. Once again thank you very much for your review. Hopefully in the future, we can continue to welcome you back for similar experiences.Best regards,Gala DelgadoGuest Experience Team

6/10 Satisfaisant

yoichi

Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience Team le 22 sept. 2023
Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards,Vu Ngoc AnhGuest Experience Manager

4/10 Médiocre

YOICHI

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
スタッフの対応が最低でした。
Séjour de 3 nuits en août 2023
Réponse de Guest Experience Team le 4 sept. 2023
Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards, Vu Ngoc AnhGuest Experience Officer

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Experience Team le 25 août 2023
Dear Craig,Thank you very much for rating us on Expedia! We are glad to know that you had a good experience with us. We strive to provide a wonderful experience to each and every guest, and your positive review is truly a source of encouragement for our whole team.Once again, our most sincere thanks for choosing the Melia Hanoi Hotel! We hope to welcome you back soon.

8/10 Bien

Hiroshi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ハノイの定宿
今の所、ハノイの定宿である。 今回は、無料でコーナースィートにアップグレードして貰い、いたって快適でした。 長かったリノベーションも終わり、レストランも広く使える様になった。また、泊ります。
Séjour de 3 nuits en août 2023
Réponse de Guest Experience Team le 22 août 2023
Dear Hiroshi, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Place to Stay in Hanoi, 5-star
Very nice hotel in a perfect area of Hanoi, within the French Quarter and right next to the Old Quarter. It is perfect for seeing historical monuments and wandering around the lively French Quarter and Old Quarter for restaurants, bars, entertainment, etc. No complaints about the hotel itself, it was great! The staff is so friendly. The rooms are comfortable, spacious, and clean, we also had good views over Hanoi. The bed was very comfortable. The hotel restaurants serve many options of delicious food for lunch and dinner, many of the options available 24/7. The breakfast was phenomenal, so many different fresh options to choose from! If we come back to Hanoi, we will definitely be staying here again.
Séjour de 2 nuits en août 2023
Réponse de Guest Experience Team le 16 août 2023
Dear Christina, Thank you for your wonderful feedback!It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer